With ever shortening technology life cycles, change is not only constant but also quite frequent in today’s IT enterprise. But can your business keep up with such rapidly evolving IT? To stay on top of the change management game, you need to know exactly WHAT components constitute your IT setup, exactly WHERE each of them are, HOW they all are interconnected, and WHICH business service depends on each component. With application discovery and dependency mapping (ADDM), you can comprehensively map these interdependencies not only between the components themselves but between the components and the business services that rely on them as well.
To learn more about ADDM listen to Eveline Oehrlich, VP and research director (IT Infrastructure and Operations) of Forrester on our webinar, “How Application Discovery and Dependency Mapping can stop you from losing customers.” Learn:
- What ADDM is, its challenges, and the benefits of adopting this approach
- How you can make better business decisions and use ADDM to recover quickly from application downtime
Also, catch an exclusive preview of the upcoming ADDM feature in ManageEngine Applications Manager.
How Application Discovery and Dependency Mapping can stop you from losing customers
1. How Application Discovery and
Dependency Mapping can stop you
from losing customers
March 19, 2015
Eveline Oehrlich
VP, Research Director
Forrester Research
Arun Balachandran
Sr. Marketing Analyst
ManageEngine
2. 2
Eveline Oehrlich – VP, Research Director
Eveline covers BT & IT Operations and service delivery, her
current research focuses on the implementation of best practices
around people, processes and technology to advance BT & IT
Operations teams into the age of the customer. Her coverage
includes service management from a holistic or partial
perspective, including topics such as Service Portfolio
Management, Technology Business Management and many
other aspects of BT and IT.
Arun Balachandran – Sr. Marketing Analyst
Arun is a senior marketing analyst at ManageEngine and
currently works for ManageEngine’s application performance
management solution. Arun is the author of application
performance management white papers such as Integrated
Performance Management for Physical, Virtual and Cloud
Infrastructure and Going Beyond Plain Virtualization
Monitoring. He has a masters degree in computer applications.
Today’s Presenters
3. 3
• Log questions in the Questions panel
located on the lower right corner of your
screen
• Questions will be addressed during the
Q&A session of the event
Questions
Event recording
• An archived version of the event
recording will be available at
www.ManageEngine.com/apm
Event presentation
• A PDF of the PowerPoint
presentation will be available
Logistics for Today’s Webinar
4. How Application Discovery &
Dependency Mapping Can Stop You
From Losing Customers…
Eveline Oehrlich, VP, Research Director
March 10, 2015
8. Ascending before descending
Source: John E. Hunter, Frank L. Schmidt, and Michael K. Judiesch (1990), Individual Differences in Output Variability as a Function of Job Complexity, Journal of
Applied Psychology, Volume 75, Vol. 1 (p.36)
22. › Mean time to resolution is a good Operations KPI
› Mean time to identify
› Mean time to know
› Mean time to fix
› Mean time to verify
MTTI MTTK MTTF MTTV
1. Where Does I&O Waste Time (i.e., Money)?
MTTR
HERE is the
opportunity!
25. Only 35% of support organizations have
adopted problem management .
Source: HDI Supprt Center Practices & Salary Report 2014
26. Only 12% of support centers have
adopted event management.
Source: HDI Supprt Center Practices & Salary Report 2014
27. The Growth Of Applications And Mobile
Apps
› Applications will dominate the market growth
› Mobile app will dominate within
28. Additional Technology Management
Challenges
› Increase in application and infrastructure
complexity
• Decreasing hardware and software costs mean
actually an acceleration in numbers
› Difficulty of administration and support
• Leads to resource allocation to administration and
support rather than strategic projects
• Need to compensate by hiring more people
• IT will quickly reach an unsustainable cost structure
29. Processes and Tools are Interdependent
Tools influence processes
• Tools can be used to automate processes
› Save on resources
• Processes can be enabled by tools
› More accurate and granular information
› Better analysis of information
30. 0 10 20 30 40 50 60
Incident Management
Change Management
Problem Management
Knowledge Management
Asset Management
Service Level Management
Configuration Management
Request Fullfillment
Service Catalog Management
Release & Deployment…
Access Management
Information Security…
Event Management
Business Relationship…
Availability Management
IT Service Cont. Management
Capacity Management
Service Portfolio Management
Financial Management For…
Strategy management For…
Supplier Management
Transition Planning & Support
ITIL Adoption 2014
Percentage of organizations
who have adopted each process
Source: HDI 2014
34. Application Mapping = Enabling
Technology
› Release management: check development and production
dependencies
› Configuration and change management: understanding impact
› Compliance and audit trails
› Cost control and charge back
› Infrastructure consolidation
› Disaster recovery site and planning
› IT Operation management: dynamic provisioning, incident
management, service level management, capacity planning,
etc.
37. Conclusion
Service Oriented Management
• Requires a link between business process and
infrastructure: the application service model
• Crosses “Management Domains”
• Is the result of a strategy, not of multiple tactical
initiatives
• Results in business alignment
Processes need to be automatized
• Reduces manual work and allows the shift of resources
• Eliminates human error
41. 41
Visualize application interdependencies in complex
environments.
Quickly estimate the service impact of downtime or failures.
Expedite application troubleshooting by pinpointing
associated components.
Introduction to ADDM
42. 42
Agentless discovery for easier deployment.
Uses standard protocols and ports – WMI, SSH, SNMP
Aid for automatic creation of business service groups.
Accurate view of infrastructure
Data can be used as an input to CMDB.
Currently in beta. GA release targeted for Q3 2015.
ADDM
43. User inputs IP range,
subnets
Adds credentials for relevant
apps and specifies TCP
ports
ADDM runs full discovery
scan across network and
discovers apps & systems
User chooses to create map
of discovered devices and
apps
45. 45
Depends on the network response time, number of devices
and credentials provided for discovery.
Ideally, for a network of 255 devices with 10 credentials
(inclusive of device and application credentials), discovery
takes around 8 minutes.
Time taken for discovery