ITIL for those who Don't have the Time
•Download as PPTX, PDF•
4 likes•1,641 views
ITIL Presentation from Alex D Paul, Director ITSM, ManageEngine
Recommended
Recommended
More Related Content
What's hot
What's hot (20)
Viewers also liked
Viewers also liked (10)
Similar to ITIL for those who Don't have the Time
Similar to ITIL for those who Don't have the Time (20)
More from ManageEngine
More from ManageEngine (20)
Recently uploaded
Recently uploaded (20)
ITIL for those who Don't have the Time
- 1. ITIL For Those Who Don’t Have The Time Alex D Paul Product Manager
- 2. ITIL – A Quick Backgrounder
- 3. ITIL – Collective Knowledge
- 4. ITIL Modules Blue Book Red Book
- 6. Incident Management Incident is a disruption in the normal service The goal of Incident Management is to restore normal services as soon as possible with resolution and recovery.
- 7. Incident Management - Example
- 8. Incident Management Workflow Tuesday, January 8, 2008
- 9. Problem Management Eliminate The Root Cause
- 10. Problem Management The goal of Problem Management is to find the root cause of incidents and reduce the impact on business. It is a proactive approach that prevents recurrence of incidents.
- 12. Problem Management Workflow Tuesday, January 8, 2008
- 14. Change Management The goal of Change Management is to control and manage approved changes with accepted risk.
- 15. Change Management Workflow Tuesday, January 8, 2008
- 16. CMDB CMDB – Critical Servers –top down approach Map services to assets and people using it Cover points of failure
- 17. What People think about ITIL Complicated Not for SMBs Expensive But Common Sense is made expensive
- 18. After Training - Where Do I Start? ITIL V3 ITIL V2 Too much of information Pink Elephant Certification Pink Elephant Certification ISO 20000 ITIL software products ITIL Process consultants
- 19. ITIL Process and Software Mostly, this is the part where you get robbed
- 20. Complex Software
- 21. ITIL Versions – What is right for me?
- 22. ITIL V3 ITIL V3 gets more focus on BSM Core Modules
- 23. How ITIL V3 relates to V2
- 24. Take a minute to think Why is ITIL software so expensive. What are my options?
- 25. Get Your Answers Run a comparison and get your own answers
- 26. Get The Complete Picture
- 27. ServiceDesk Plus and ITIL ServiceDesk Plus comes with ITIL ready framework Incident Management Problem Management Change Management CMDB No Expensive Consultants Required
- 28. Thank You
Editor's Notes
- Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
- Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
- Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
- Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
- Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
- Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
- Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
- Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
- Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?