Provoke: Case Study: Developing Conversational Interfaces and ChatBots for Business - The Story of Pegg
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Alex Fawcett from Sage talks of the successes of their chatbot Sage.
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Provoke: Case Study: Developing Conversational Interfaces and ChatBots for Business - The Story of Pegg
- 1. Sage, Chatbots and Pegg Alex Fawcett 14/12/2016
- 5. Bootstrapping Pegg 5 “Transformative mobile and social experience”
- 6. Bootstrapping Pegg – Start Small 6 😍 🤔
- 7. Bootstrapping Pegg – Launch 7
- 11. © 2015, The Sage Group plc or its licensors. Sage, Sage logos, Sage product and service names mentioned herein are the trademarks of The Sage Group plc or its licensors. All other trademarks are the property of their respective owners. Thank you
Editor's Notes
- UK largest tech company, only one in FTSE 100 13,000 employees in 23 countries Golden Triangle on Accounting, Payroll, Payments Transformation Journey. Desktop -> Cloud -> Invisible Accounting by 2020 My role, chatbots history, relationship with Microsoft
- Worlds fist accounting chatbot. Incomes, Expenses, Balance, Jokes Linked to Sage One Free forever, upsell US only, UK coming Net new customers, existing customers coming soon
- Mobile World Congress 2016 Personal Trainer for you business, progress bars for todos, metrics on outstanding invoices, reminders, actioned notifications Chatbots were everywhere at MWC. State of Tech of the time, pre-messenger platform, pre-MS Bot Framework. Lots of companies with WhatsApp hacks
- - No one starts their business thinking yay! I get to do accounting 6 million businesses. But 70% don’t use any accounting software. Timing – focus on Slack and Skype. Niche Platforms? Minimal Impact on core Sage dev teams, architects, product managers, technology leaders No integration on Sage Product, security, service level implications. No Natural Language Processing, request & response experience using keywords Focus on what’s different, design, language, personality, branding
- Sage Summit Overwhelming reaction & coverage. Places Sage has never been 10,000 users 78 countries. India, Brazil, Nigeria, Syria. 10x level of engagement
- Industrialization Problems that manifest in a large enterprise -> consistency, focus, duplication of effort