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FACILITATION
TECHNIQUES FOR
EFFECTIVE
SCRUMMASTERS
ABOUTUS
MarcosGarrido
RafaelSabbagh
UNDERSTANDING
THE FACILITADOR'S
ROLE
Goal:analyse,discussanddefinethefacilitator'srole.
Each group must fill the flipchart, covering the following
fourquadrant...
FACILITATOR’SROLE
"Facilitation is a process in which a person whose selection is
acceptable to all members of the group, ...
SCRUMMASTER
AS A FACILITATOR
SCRUMMASTERASAFACILITATOR
SCRUMMASTER FACILITATOR
S"mulates	
  team's	
  autonomy
S"mulates	
  team's	
  effec"veness
Creat...
EXERCISES
SIMULATIONS
• YourgroupisaScrumTeam;
• Eachparticipantwillreceiveaspecificsetofinstructionstofollow;
• Don’tshowyourinstru...
SIMULATION 01
SIMULATION01-INSTRUCTIONS
Setup:
• Your group must define who will facilitate the session;
• The facilitator’s goal is to h...
SIMULATION01-BRIEFING
!
• ThisisaSprintRetrospectivemeeting;
• DevTeamdidn’tmeettheSprintGoal;
• Dev Team members struggle...
SIMULATION 01
DEBRIEFING
DYSFUNCTIONAL
BEHAVIORS
DYSFUNCTIONALBEHAVIORS
• Behavinginawayto-intentionallyorunintentionally-
expressdiscontentwith:
!
• the subject of the di...
DYSFUNCIONALBEHAVIOR
Arriving	
  late,	
  leaving	
  early
Silence,	
  lack	
  of	
  par"cipa"on
Folded	
  arms,	
  facing...
TOP7DYSFUNCTIONS
• TheDominator:hasalltheanswers
• TheInvisibleMan:nooneknowshe’sthere
• TheMultitasker:doingsomethingelse
• TheTangentTalk...
GroupDiscussion:
• eachgroupselectsadysfunction;
• as a facilitator, what actions/steps would you take
topreventand/ordeal...
• TheDominator:hasalltheanswers
• TheInvisibleMan:nooneknowshe’sthere
• TheMultitasker:doingsomethingelse
• TheTangentTalk...
SIMULATION 02
DINÂMICA02-INSTRUÇÕES
Setup:
• Each group must define a new facilitator;
• The facilitator’s goal is to help the team achie...
SIMULATION02-BRIEFING
The Dev Team's got a limited budget to invest on an action plan
to improve its own knowledge.
There ...
SIMULATION 02
DEBRIEFING
REACTING
QUESTIONS
REACTINGQUESTIONS
Michael Wilkinson
REACTINGQUESTIONS
Michael Wilkinson
SIMULATION 03
SIMULATION03-BRIEFING
Problem:Themarketingcampaignmanagementsystem
• Noreportsmodule
• Newcampaignscreated:requestsforfoll...
SIMULATION03-BRIEFING
Option A Option B
Details
Keep the manual reporting
process (by scripts)
Build a new plataform to
su...
SIMULATION 03
DEBRIEFING
CONSENSUS
B U I L D I N G
CONSENSUS
Everyone believes this decision
is the best option among others
WHATCONSENSUSREALLYIS
Ok, it’s not my first option, but I
can live with that!
I’ll support it.
DISAGREEMENTLEVELS
LEVEL	
  3	
  
Outside	
  factors	
  (personal	
  issues	
  -­‐	
  past	
  history)	
  
Possible	
  sol...
TECHNIQUES
- Majority voting / Dot voting;
- Buy a decision;
- Planning Poker / Five Fingers;
- Strengths and Weaknesses;
...
WRAPPINGUP
Let's review the Facilitator role
•mgarrido@k21.com.br
•rsabbagh@k21.com.br
THANKS!
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Facilitation techniques for Effective ScrumMasters

In this presentation you will learn how to identify and treat most common behavioral dysfunctions, how to build consensus and how to run effective meetings in an Agile environment.

Presented at the Scrum Gathering New Orleans 2014 by Marcos Garrido and Rafael Sabbagh.

Facilitation techniques for Effective ScrumMasters

  1. 1. FACILITATION TECHNIQUES FOR EFFECTIVE SCRUMMASTERS
  2. 2. ABOUTUS MarcosGarrido RafaelSabbagh
  3. 3. UNDERSTANDING THE FACILITADOR'S ROLE
  4. 4. Goal:analyse,discussanddefinethefacilitator'srole. Each group must fill the flipchart, covering the following fourquadrants: IS ISN'T DOES DOESN'T Time:8minutes EXERCISE-GROUPDISCUSSION
  5. 5. FACILITATOR’SROLE "Facilitation is a process in which a person whose selection is acceptable to all members of the group, is substantively neutral, and has no substantive decision-making authority diagnoses and intervenes to help a group improve how it identifies and solves problems and makes decisions, to increase the group’s effectiveness.“ Roger Schwartz
  6. 6. SCRUMMASTER AS A FACILITATOR
  7. 7. SCRUMMASTERASAFACILITATOR SCRUMMASTER FACILITATOR S"mulates  team's  autonomy S"mulates  team's  effec"veness Creates  visibility  to  team's  problems Guides  the  team  to  improve  their  processes Does  not  influence  team’s  decisions Does  not  represent/manage  the  team
  8. 8. EXERCISES
  9. 9. SIMULATIONS • YourgroupisaScrumTeam; • Eachparticipantwillreceiveaspecificsetofinstructionstofollow; • Don’tshowyourinstructionstoanyone!
  10. 10. SIMULATION 01
  11. 11. SIMULATION01-INSTRUCTIONS Setup: • Your group must define who will facilitate the session; • The facilitator’s goal is to help the team to solve their problem in an effective way; • Don’t forget your instructions; • The following session is a Sprint Retrospective; • Time: 6 minutes
  12. 12. SIMULATION01-BRIEFING ! • ThisisaSprintRetrospectivemeeting; • DevTeamdidn’tmeettheSprintGoal; • Dev Team members struggled with a lot of questions about the product; • Anewdevwashired,buthefeltlostthroughouttheSprint; • Product Owner didn’t show up throughout the Sprint, but he was very upsetbecauseteamdidn’tmeettheSprintGoal.
  13. 13. SIMULATION 01 DEBRIEFING
  14. 14. DYSFUNCTIONAL BEHAVIORS
  15. 15. DYSFUNCTIONALBEHAVIORS • Behavinginawayto-intentionallyorunintentionally- expressdiscontentwith: ! • the subject of the discussion; • the pace of the session; • other external factors.
  16. 16. DYSFUNCIONALBEHAVIOR Arriving  late,  leaving  early Silence,  lack  of  par"cipa"on Folded  arms,  facing  door  or  windows Side  conversa"ons Doing  other  work  in  session Nega"ve  physical  reac"on  to  a  discussion audible  sighs  of  displeasure Nega"ve  comments  about  a  par"cipant Verbal  aGack  directed  to  a  par"cipant Leaving  the  room  in  disgust Physically  aGack  someone Degree  of  the  Dysfunc;on Severity  of  the  Disrup;on
  17. 17. TOP7DYSFUNCTIONS
  18. 18. • TheDominator:hasalltheanswers • TheInvisibleMan:nooneknowshe’sthere • TheMultitasker:doingsomethingelse • TheTangentTalker:anybutthemainsubject • TheJoker:drawsalltheattentiontohimself • TheAttacker:everythingispersonal • TheFenceSitter:goeswiththeflow TOP7DYSFUNCTIONS
  19. 19. GroupDiscussion: • eachgroupselectsadysfunction; • as a facilitator, what actions/steps would you take topreventand/ordealwiththedysfunction? TOP7DYSFUNCTIONS
  20. 20. • TheDominator:hasalltheanswers • TheInvisibleMan:nooneknowshe’sthere • TheMultitasker:doingsomethingelse • TheTangentTalker:anybutthemainsubject • TheJoker:drawsalltheattentiontohimself • TheAttacker:everythingispersonal • TheFenceSitter:goeswiththeflow TOP7DYSFUNCTIONS
  21. 21. SIMULATION 02
  22. 22. DINÂMICA02-INSTRUÇÕES Setup: • Each group must define a new facilitator; • The facilitator’s goal is to help the team achieve consensus in an effective way; • Forget your previous instructions - Get new ones! • The following session is a Budget Meeting; • Time: 6 minutes
  23. 23. SIMULATION02-BRIEFING The Dev Team's got a limited budget to invest on an action plan to improve its own knowledge. There are many options. Here’s a few suggestions: - technical trainings; - Agile conferences; - buy a new tool; ! Team members: choose an option and try to convince others Facilitator: do your job :-)
  24. 24. SIMULATION 02 DEBRIEFING
  25. 25. REACTING QUESTIONS
  26. 26. REACTINGQUESTIONS Michael Wilkinson
  27. 27. REACTINGQUESTIONS Michael Wilkinson
  28. 28. SIMULATION 03
  29. 29. SIMULATION03-BRIEFING Problem:Themarketingcampaignmanagementsystem • Noreportsmodule • Newcampaignscreated:requestsforfollowupreportsaccumulate • Every new request = unplanned and urgent work for the Dev Team to manuallygeneratethereport ! Dev Team met to resolve the problem. But no consensus on which solutiontochoose. Twopossiblesolutions…
  30. 30. SIMULATION03-BRIEFING Option A Option B Details Keep the manual reporting process (by scripts) Build a new plataform to support and deliver reports automatically Advantages Small adjustments in existing scripts are made and a new report is created in 30 minutes Ceases once and for all the unplanned urgent tasks that disrupt the Dev Team's work Disadvantages Generates unplanned and urgent work for the Dev Team The team estimated the work needed to create the reporta module in 2 months
  31. 31. SIMULATION 03 DEBRIEFING
  32. 32. CONSENSUS B U I L D I N G
  33. 33. CONSENSUS Everyone believes this decision is the best option among others
  34. 34. WHATCONSENSUSREALLYIS Ok, it’s not my first option, but I can live with that! I’ll support it.
  35. 35. DISAGREEMENTLEVELS LEVEL  3   Outside  factors  (personal  issues  -­‐  past  history)   Possible  solu"on:  call  for  a  break  and  talk  to  the  people  involved.   LEVEL  2   They  have  different  values  or  experiences   Possible  solu"on:  make  sure  everyone’s  on  the  same  page LEVEL  1   They  are  not  listening  to  each  other   Possible  solu"on:  address  the  dysfunc"onal  behaviors
  36. 36. TECHNIQUES - Majority voting / Dot voting; - Buy a decision; - Planning Poker / Five Fingers; - Strengths and Weaknesses; morediscussion Nodiscussions=poorersolutions(andpoorersupport)
  37. 37. WRAPPINGUP Let's review the Facilitator role
  38. 38. •mgarrido@k21.com.br •rsabbagh@k21.com.br THANKS!

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