You want the most out of your investment in SharePoint – a highly adopted, effective and easy-to-use solution. Achieving these objectives requires more than technical skills and knowledge of the inner-workings of SharePoint features – it requires an understanding of user problems and goals as well as a process that keeps the user at the center of the lifecycle. If you are like many organizations implementing SharePoint, you are using “surrogates” to represent user requirements, collecting inadequate user information and not engaging users later in the design and development process. If this sounds familiar, you may be headed toward a costly redesign.
This session defines both User Centered Design (UCD) and User Experience (UX) concepts and provides tangible methods that incorporate users into your process without compromising business goals.
IMPROVE UXIDENTIFY OPPORTUNITIESINCREASE PRODUCTIVITY SAVE MONEY
The joy of an early releaselasts but a short time. Thebitterness of an unusablesystem lasts for years.— Anonymous
Usability Testing Personas General ApproachRocket Surgery Made Easy About Face 3: The Essentials Sketching User ExperiencesSteve Krug of Interaction Design Bill Buxton Alan Cooper GOOD READS
UX Project Planning Personas Card Sorting Instructions(smashingmagazine.com) (webcredible.co.uk) (mit.edu)User Centered Design Personas Card SortingMethods (wiki.fluidproject.org) (measuring usability.com)(usabilitynet.org) Creating Personas Card Sorting GuideList of UCD Methods (usability.gov)(usability.net) (boxesandarrows.com)UCD Methods What to Put in a Persona Thinking Aloud TechniqueStakeholder meeting (J.D. Meiers Blog) (project.cmd.hro.nl)(usabilitynet.org) Example Personas Thinking Aloud: The #1User Interviews (stcbok.editme.com)(usabilitynet.org) Usability ToolUser Interview Paper Prototyping (nngroup.com) (usabilitynet.org)Instructions(uxmastery.com) Why You Only Need To Test With 5 Users (nngroup.com) An Intro to Usability Testing RESOURCES (usabilitygeek.com)
User Interviews Card Sorting GeneralMindJet Optimal Workshop Designing the User Experience PosterMindmeister Userzoom.com (http://www.mprove.de) Websort.netPersonasPersona Template (.pdf) Prototyping(wireframes.linowski.ca) BalsalmiqPersona Template (.pdf)(eightshapes.com) Mockflow AxurePersona Template (.ppt)(Boagworld.com) TOOLS & TEMPLATES
THANK YOUCREDITSPhotography by iStock.com and Marcy KellarIllustrations and Comics by Marcy KellarBreakfast Analogy inspired by Ed Leas Infographic Follow Me @marcykellar