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DIGITAL COMMUNICATIONS:
                                  WHEN, HOW AND WHAT
                                  Where are people getting their news?




     #DIGITALPR

✚ Ephraim Cohen
  Executive Vice President, Technology and Digital Content
  @ephraimcohen
  pinterest.com/ecohen1
  ecohen.me
  www.mww.com

                                                                         1
MAP THE ECOSYSTEM
  TARGETING + TIMING = DISTRIBUTION

Consumer
Behaviors
Explore
Social Networks
Community
Speak your mind




                                                     Brand
                                                     Behaviors
                                                     Explore
                                                     Resolve
                                                     Engage
#digitalpr | @ephraimcohen | pinterest.com/ecohen1   Broadcast
TIME: OWNED, EARNED, PAID




                                                                          PAID MEDIA
                                                                          SHOULD
     OWNED                        PAID                   EARNED           ACT AS A
                                                                          CATALYST,
                                                                          NOT AN
What a brand               Paying to leverage         Third parties
controls (channel,         a channel (to act          provide media       END GAME
content)                   as a catalyst)             (news, customers)




 #digitalpr | @ephraimcohen | pinterest.com/ecohen1
AND TIME IT ACROSS THE ECOSYSTEM



                                                                     M T W T F S S           M T W T F S S

                                   30% Engagement                    SAT-SUN                 WED-THU
    Tweets that are published between 8AM and 7PM see a 30%          17% increase in         Wed. & Thurs. are the
    increase in engagement rate over tweets published outside of     engagement rate         days with the lowest
    that timeframe. This includes Saturday and Sunday.               compared to weekdays.   rate of engagement.


   The Best Times to post on Facebook                          The Worst Times to post on Facebook

      #1                #2                 #3                      #1             #2             #3
      Saturday          Saturday           Sunday                  Tuesday        Tuesday        Thursday
      10:00 PM          8:00 PM            7:00 PM                 4:00 AM        3:00 AM        3:00 AM




#digitalpr | @ephraimcohen | pinterest.com/ecohen1
DON’T ASSUME THE PC IS THE STARTING POINT
  MOBILE IS NO LONGER A ”WILL GET TO” ACTIVITY


SMARTPHONES ARE A GROWING                                WHAT WE START ON A
  PORTION OF WEB TRAFFIC                               SMARTPHONE (AND FINISH
                                                            ELSEWHERE)


                               14%
                               SMARTPHONES
                                                     STARTED ON
                                                     SMARTPHONE      65%
                               6%                                   Searching
                                                                     for Info
                               TABLETS
                                                      CONTINUED
                                                      ON A PC        60%
                               80%
                               DESKTOP
                                                     CONTINUED
                                                     ON A TABLET      4%
#digitalpr | @ephraimcohen | pinterest.com/ecohen1
                                                                                5
LEVERAGE SECOND SCREEN’S EXPLOSION
 (IT’S MORE THAN ONE SCREEN AT A TIME)



 US Internet Users who started watching              Online methods used by Users to
 TV programs due to opinions online                  talk about TV shows/content
 ✚    46% on Facebook                                ✚   31% through texting
 ✚    14% on Twitter                                 ✚   29% through Facebook
 ✚    9% on TV show web sites                        ✚   25% through email




   % OF TV WATCHERS USE A SECOND
 40 SCREEN DAILY (AND 85% MONTHLY)

#digitalpr | @ephraimcohen | pinterest.com/ecohen1
AND USE THE RIGHT CONTENT

           TRADITIONAL POSTS VS. INFOGRAPHIC POSTS
                                 0                       300                       600

                   Twitter
                     tweets




               Linkedin
                    shares



        StumbleUpon
                page views




                                     Traditional Posts         Infographic Posts

#digitalpr | @ephraimcohen | pinterest.com/ecohen1
BUT WE’RE TALKING ABOUT PR?




  NEWS IS TO PR
  WHAT CREATIVE
  IS TO THE AD
  INDUSTRY…
  THE CENTER OF
  OUR LIFE.
#digitalpr || @ephraimcohen || pinterest.com/ecohen1
#digitalpr @ephraimcohen pinterest.com/ecohen1
NEWS = STRONG ENGAGEMENT CONTENT




                                                                      Assume you see positive or negative news
    Do you associate any of the following digital news sources with   relevant to a company or brand that plays a
    different parts of the day?                                       role in your life. How interested would you be
                                                                      in the opportunity to directly follow up with
                                                                      that company to ask them about the news?


#digitalpr | @ephraimcohen | pinterest.com/ecohen1
HOW WE GET OUR NEWS (ONLINE)

         Delivered news is most important in the morning

               52%                         48%
                                    Emails from friends and colleagues
          Email newsletters



         Peaking at lunch (sharing what they have discovered that morning)

               37%                         35%                      31%
          Emails from friends        Links from Facebook       Visiting a news website
          and colleagues             friends


         Most important channels during the weekend

               41%                    37%                  37%               35%
          Twitter               Linkedin             RSS Feeds           Facebook



#digitalpr | @ephraimcohen | pinterest.com/ecohen1
                                                                                         10
DEVICES USED FOR NEWS CONSUMPTION
        Most used during the morning commute


         Radio
              55%                       43%
                                Smartphones

        Peak uses of devices at lunch

              43%                       32%                30%
         Smartphones            Laptops              PCs


        Peak after dinner

               63%                      32%
         Televisions            Laptops


        Devices that take over on the weekend

              43%                       42%                42%        34%
                                                                 Televisions
         Smartphones            Print                Tablets
#digitalpr | @ephraimcohen | pinterest.com/ecohen1
                                                                               11
WHAT TYPES OF NEWS WE READ & WHEN

       News that is mostly read in the morning

             53%                   35%                    35%             29%
       Local                 Business                International   Politics


       News checked mostly at midday

             27%                      21%
       Lifestyle              Celebrity


       Peaks after dinner

               41%                    40%                   27%
        Politics              Local                    Sports


        News mostly read on evenings and weekends

               44%                    31%                   26%
        Sports                Celebrity                Lifestyle
#digitalpr | @ephraimcohen | pinterest.com/ecohen1
                                                                                12
MAP OUT NEWS TIMING



                         Start of the Day    Morning Commute   Lunch        Evening Commute

     Best Type of News     Local              Local            Lifestyle        Local


      Best Device         Televisions        Radio             Smartphone       Radio




                          After Dinner       Late Evening      Bedtime      Weekends

     Best Type of News     Politics           Politics         Celebrity        Sports


      Best Device         Televisions        Radio             Smartphone       Radio




#digitalpr | @ephraimcohen | pinterest.com/ecohen1
PR NEWS DIGITAL SUMMIT ECOSYSTEM
  TARGETING + TIMING = DISTRIBUTION

Consumer
Behaviors
Explore
Social Networks
Community
Speak your mind




                                                     Brand
                                                     Behaviors
                                                     Explore
                                                     Resolve
                                                     Engage
#digitalpr | @ephraimcohen | pinterest.com/ecohen1   Broadcast
CLOSING THOUGHTS

           ✚ ENGAGEMENT VIA NEWS

           ✚ BEHAVIOR FIRST, NETWORK SECOND

           ✚ SHORT THOUGHTS, VISUAL THOUGHTS

           ✚ PAID CAN BE A CATALYST FOR EARNED

           ✚ TIMING THE RIGHT CONTENT

           ✚ OFFLINE/ONLINE

           ✚ THINK FAST




#digitalpr | @ephraimcohen | pinterest.com/ecohen1
                                                     15
THANK YOU




   For more information, please contact:

   Ephraim Cohen
   Executive Vice President, Technology and Digital Content
    ecohen@mww.com | @ephraimcohen
#digitalpr | @ephraimcohen | pinterest.com/ecohen1

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127041059 understanding-timing-and-using-the-digital-social-media-ecosystem

  • 1. DIGITAL COMMUNICATIONS: WHEN, HOW AND WHAT Where are people getting their news? #DIGITALPR ✚ Ephraim Cohen Executive Vice President, Technology and Digital Content @ephraimcohen pinterest.com/ecohen1 ecohen.me www.mww.com 1
  • 2. MAP THE ECOSYSTEM TARGETING + TIMING = DISTRIBUTION Consumer Behaviors Explore Social Networks Community Speak your mind Brand Behaviors Explore Resolve Engage #digitalpr | @ephraimcohen | pinterest.com/ecohen1 Broadcast
  • 3. TIME: OWNED, EARNED, PAID PAID MEDIA SHOULD OWNED PAID EARNED ACT AS A CATALYST, NOT AN What a brand Paying to leverage Third parties controls (channel, a channel (to act provide media END GAME content) as a catalyst) (news, customers) #digitalpr | @ephraimcohen | pinterest.com/ecohen1
  • 4. AND TIME IT ACROSS THE ECOSYSTEM M T W T F S S M T W T F S S 30% Engagement SAT-SUN WED-THU Tweets that are published between 8AM and 7PM see a 30% 17% increase in Wed. & Thurs. are the increase in engagement rate over tweets published outside of engagement rate days with the lowest that timeframe. This includes Saturday and Sunday. compared to weekdays. rate of engagement. The Best Times to post on Facebook The Worst Times to post on Facebook #1 #2 #3 #1 #2 #3 Saturday Saturday Sunday Tuesday Tuesday Thursday 10:00 PM 8:00 PM 7:00 PM 4:00 AM 3:00 AM 3:00 AM #digitalpr | @ephraimcohen | pinterest.com/ecohen1
  • 5. DON’T ASSUME THE PC IS THE STARTING POINT MOBILE IS NO LONGER A ”WILL GET TO” ACTIVITY SMARTPHONES ARE A GROWING WHAT WE START ON A PORTION OF WEB TRAFFIC SMARTPHONE (AND FINISH ELSEWHERE) 14% SMARTPHONES STARTED ON SMARTPHONE 65% 6% Searching for Info TABLETS CONTINUED ON A PC 60% 80% DESKTOP CONTINUED ON A TABLET 4% #digitalpr | @ephraimcohen | pinterest.com/ecohen1 5
  • 6. LEVERAGE SECOND SCREEN’S EXPLOSION (IT’S MORE THAN ONE SCREEN AT A TIME) US Internet Users who started watching Online methods used by Users to TV programs due to opinions online talk about TV shows/content ✚ 46% on Facebook ✚ 31% through texting ✚ 14% on Twitter ✚ 29% through Facebook ✚ 9% on TV show web sites ✚ 25% through email % OF TV WATCHERS USE A SECOND 40 SCREEN DAILY (AND 85% MONTHLY) #digitalpr | @ephraimcohen | pinterest.com/ecohen1
  • 7. AND USE THE RIGHT CONTENT TRADITIONAL POSTS VS. INFOGRAPHIC POSTS 0 300 600 Twitter tweets Linkedin shares StumbleUpon page views Traditional Posts Infographic Posts #digitalpr | @ephraimcohen | pinterest.com/ecohen1
  • 8. BUT WE’RE TALKING ABOUT PR? NEWS IS TO PR WHAT CREATIVE IS TO THE AD INDUSTRY… THE CENTER OF OUR LIFE. #digitalpr || @ephraimcohen || pinterest.com/ecohen1 #digitalpr @ephraimcohen pinterest.com/ecohen1
  • 9. NEWS = STRONG ENGAGEMENT CONTENT Assume you see positive or negative news Do you associate any of the following digital news sources with relevant to a company or brand that plays a different parts of the day? role in your life. How interested would you be in the opportunity to directly follow up with that company to ask them about the news? #digitalpr | @ephraimcohen | pinterest.com/ecohen1
  • 10. HOW WE GET OUR NEWS (ONLINE) Delivered news is most important in the morning 52% 48% Emails from friends and colleagues Email newsletters Peaking at lunch (sharing what they have discovered that morning) 37% 35% 31% Emails from friends Links from Facebook Visiting a news website and colleagues friends Most important channels during the weekend 41% 37% 37% 35% Twitter Linkedin RSS Feeds Facebook #digitalpr | @ephraimcohen | pinterest.com/ecohen1 10
  • 11. DEVICES USED FOR NEWS CONSUMPTION Most used during the morning commute Radio 55% 43% Smartphones Peak uses of devices at lunch 43% 32% 30% Smartphones Laptops PCs Peak after dinner 63% 32% Televisions Laptops Devices that take over on the weekend 43% 42% 42% 34% Televisions Smartphones Print Tablets #digitalpr | @ephraimcohen | pinterest.com/ecohen1 11
  • 12. WHAT TYPES OF NEWS WE READ & WHEN News that is mostly read in the morning 53% 35% 35% 29% Local Business International Politics News checked mostly at midday 27% 21% Lifestyle Celebrity Peaks after dinner 41% 40% 27% Politics Local Sports News mostly read on evenings and weekends 44% 31% 26% Sports Celebrity Lifestyle #digitalpr | @ephraimcohen | pinterest.com/ecohen1 12
  • 13. MAP OUT NEWS TIMING Start of the Day Morning Commute Lunch Evening Commute Best Type of News Local Local Lifestyle Local Best Device Televisions Radio Smartphone Radio After Dinner Late Evening Bedtime Weekends Best Type of News Politics Politics Celebrity Sports Best Device Televisions Radio Smartphone Radio #digitalpr | @ephraimcohen | pinterest.com/ecohen1
  • 14. PR NEWS DIGITAL SUMMIT ECOSYSTEM TARGETING + TIMING = DISTRIBUTION Consumer Behaviors Explore Social Networks Community Speak your mind Brand Behaviors Explore Resolve Engage #digitalpr | @ephraimcohen | pinterest.com/ecohen1 Broadcast
  • 15. CLOSING THOUGHTS ✚ ENGAGEMENT VIA NEWS ✚ BEHAVIOR FIRST, NETWORK SECOND ✚ SHORT THOUGHTS, VISUAL THOUGHTS ✚ PAID CAN BE A CATALYST FOR EARNED ✚ TIMING THE RIGHT CONTENT ✚ OFFLINE/ONLINE ✚ THINK FAST #digitalpr | @ephraimcohen | pinterest.com/ecohen1 15
  • 16. THANK YOU For more information, please contact: Ephraim Cohen Executive Vice President, Technology and Digital Content ecohen@mww.com | @ephraimcohen #digitalpr | @ephraimcohen | pinterest.com/ecohen1