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A social approach to your
     Marketing Plan

               By:
         Marieke Hensel
       Branding Personality

                         UCLA
        Los Angeles, February 4, 2013


      1-877-747-3263       www.branding personality.com               @bpsocial
      Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
1-877-747-3263       www.branding personality.com               @bpsocial
Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
1-877-747-3263       www.branding personality.com               @bpsocial
Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
1-877-747-3263       www.branding personality.com               @bpsocial
Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
1-877-747-3263       www.branding personality.com               @bpsocial
Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
Definition of Social:
ā€œseeking or enjoying the
companionship of others;
    friendly, sociable;
        gregariousā€

     1-877-747-3263       www.branding personality.com               @bpsocial
     Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
People talk



1-877-747-3263       www.branding personality.com               @bpsocial
Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
1-877-747-3263 www.branding personality.com @bpsocial
Source: http://www.slideshare.net/HubSpot/its-time-to-transform-your-
      Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
marketing
1-877-747-3263       www.branding personality.com
                        Source:                                 @bpsocial
Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
                           http://www.slideshare.net/HubSpot/its-
                           time-to-transform-your-marketing
1-877-747-3263       www.branding personality.com               @bpsocial
Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
1-877-747-3263       www.branding personality.com               @bpsocial
Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
Branding: Your
Reputation is everything



      1-877-747-3263       www.branding personality.com               @bpsocial
      Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
Applebeeā€™s Social Media Fail




       1-877-747-3263       www.branding personality.com               @bpsocial
       Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
1-877-747-3263         www.branding personality.com                @bpsocial
              Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
Source: http://www.slideshare.net/HubSpot/its-time-to-transform-your-marketing
1-877-747-3263       www.branding personality.com               @bpsocial
Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
FACEBOOK


1 billion on Facebook
  Posts to Entertain



   1-877-747-3263       www.branding personality.com               @bpsocial
   Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
TWITTER

       Real time
Connect based on interests
       Post often




     1-877-747-3263       www.branding personality.com               @bpsocial
     Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
YOUTUBE

      The 2nd largest
search engine in the world
      Entertainment




     1-877-747-3263       www.branding personality.com               @bpsocial
     Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
LINKEDIN


Most Business professionals
     Highest average
   income/education
      Online resume
 Reach out to individuals
     1-877-747-3263       www.branding personality.com               @bpsocial
     Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
PINTEREST

    Mostly women 25-49
   Home dƩcor, weddings,
food, photography & fashion
 2012ā€™s fastest growing social
            network

      1-877-747-3263       www.branding personality.com               @bpsocial
      Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
Google Plus


More than a social network, itā€™s
         a platform
     Great SEO benefits


       1-877-747-3263       www.branding personality.com               @bpsocial
       Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
Millenials


Instagram, Tumbler, SnapChat,

         Vine anyone?


      1-877-747-3263       www.branding personality.com               @bpsocial
      Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
Why?

   ā€¢Why do you want to
participate in social media?
        ā€¢What goals?




      1-877-747-3263       www.branding personality.com               @bpsocial
      Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
Who is your audience?

  ā€¢What is their expected
 behavior on Social Media?
    ā€¢Where are they?




      1-877-747-3263       www.branding personality.com               @bpsocial
      Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
1-877-747-3263       www.branding personality.com               @bpsocial
Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
There were fewer
  searches from a
desktop in Sep 2012
   compared to
  September 2011

   1-877-747-3263       www.branding personality.com               @bpsocial
   Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
Process

1. Listen
2. Strategy / Plan
3. Participate
4. Respond
5. Listen / Measure

     1-877-747-3263       www.branding personality.com               @bpsocial
     Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
1. Listening

  1. What is your audience
       interested in?
2. Donā€™t talk just about what
           you do


      1-877-747-3263       www.branding personality.com               @bpsocial
      Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
Listening Tools




 1-877-747-3263       www.branding personality.com               @bpsocial
 Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
2. Define Strategy

     ā€¢Create a presence
    ā€¢Share good content
ā€¢Interact with your audience
    ā€¢ā€¦wherever they are
    ā€¢Serve your audience

      1-877-747-3263       www.branding personality.com               @bpsocial
      Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
Plan your content

    ā€¢Content Calendar
ā€¢Social Media Management
            System
      ā€¢If this then that
           ifttt.com

     1-877-747-3263       www.branding personality.com               @bpsocial
     Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
Keywords are the new
     billboards



   1-877-747-3263       www.branding personality.com               @bpsocial
   Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
3. Participate

         ā€¢Accessible
ā€¢Follow up until they ask you to
             stop
           ā€¢Deliver
      ā€¢Ask for feedback

       1-877-747-3263       www.branding personality.com               @bpsocial
       Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
4. Respond

ā€¢Connect on Facebook,
  LinkedIn and Twitter
 ā€¢Keep reaching outā€¦
     ā€¢Always reply


   1-877-747-3263       www.branding personality.com               @bpsocial
   Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
5. How to measure?

  ā€¢Online engagement
ā€¢Website visitors from social
          media
    ā€¢Filled out forms
  ā€¢Measure phone calls

      1-877-747-3263       www.branding personality.com               @bpsocial
      Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
Examples




1-877-747-3263       www.branding personality.com               @bpsocial
Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
1-877-747-3263       www.branding personality.com               @bpsocial
Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
1-877-747-3263       www.branding personality.com               @bpsocial
Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
ANY QUESTIONS?

          Thank you for
            your time
http://www.slideshare.net/marieke

                  ļŠ
            Marieke Hensel

       1-877-747-3263       www.branding personality.com               @bpsocial
       Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke

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Incorporate Social Media in your Marketing Plan

  • 1. A social approach to your Marketing Plan By: Marieke Hensel Branding Personality UCLA Los Angeles, February 4, 2013 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 2. 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 3. 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 4. 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 5. 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 6. Definition of Social: ā€œseeking or enjoying the companionship of others; friendly, sociable; gregariousā€ 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 7. People talk 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 8. 1-877-747-3263 www.branding personality.com @bpsocial Source: http://www.slideshare.net/HubSpot/its-time-to-transform-your- Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke marketing
  • 9. 1-877-747-3263 www.branding personality.com Source: @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke http://www.slideshare.net/HubSpot/its- time-to-transform-your-marketing
  • 10. 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 11. 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 12. Branding: Your Reputation is everything 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 13. Applebeeā€™s Social Media Fail 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 14. 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke Source: http://www.slideshare.net/HubSpot/its-time-to-transform-your-marketing
  • 15. 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 16. FACEBOOK 1 billion on Facebook Posts to Entertain 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 17. TWITTER Real time Connect based on interests Post often 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 18. YOUTUBE The 2nd largest search engine in the world Entertainment 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 19. LINKEDIN Most Business professionals Highest average income/education Online resume Reach out to individuals 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 20. PINTEREST Mostly women 25-49 Home dĆ©cor, weddings, food, photography & fashion 2012ā€™s fastest growing social network 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 21. Google Plus More than a social network, itā€™s a platform Great SEO benefits 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 22. Millenials Instagram, Tumbler, SnapChat, Vine anyone? 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 23. Why? ā€¢Why do you want to participate in social media? ā€¢What goals? 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 24. Who is your audience? ā€¢What is their expected behavior on Social Media? ā€¢Where are they? 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 25. 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 26. There were fewer searches from a desktop in Sep 2012 compared to September 2011 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 27. Process 1. Listen 2. Strategy / Plan 3. Participate 4. Respond 5. Listen / Measure 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 28. 1. Listening 1. What is your audience interested in? 2. Donā€™t talk just about what you do 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 29. Listening Tools 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 30. 2. Define Strategy ā€¢Create a presence ā€¢Share good content ā€¢Interact with your audience ā€¢ā€¦wherever they are ā€¢Serve your audience 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 31. Plan your content ā€¢Content Calendar ā€¢Social Media Management System ā€¢If this then that ifttt.com 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 32. Keywords are the new billboards 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 33. 3. Participate ā€¢Accessible ā€¢Follow up until they ask you to stop ā€¢Deliver ā€¢Ask for feedback 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 34. 4. Respond ā€¢Connect on Facebook, LinkedIn and Twitter ā€¢Keep reaching outā€¦ ā€¢Always reply 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 35. 5. How to measure? ā€¢Online engagement ā€¢Website visitors from social media ā€¢Filled out forms ā€¢Measure phone calls 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 36. Examples 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 37. 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 38. 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke
  • 39. ANY QUESTIONS? Thank you for your time http://www.slideshare.net/marieke ļŠ Marieke Hensel 1-877-747-3263 www.branding personality.com @bpsocial Twitter: @henselfacebook.com/brandingpersonalityLinkedin.com/in/marieke

Editor's Notes

  1. You want to be part of the conversation, you want to have a conversation with them. You want them to talk to you, respect your company enough that they talk to you and trust you, instead of talking negatively about you on social media.
  2. You want to be part of the conversation, you want to have a conversation with them. You want them to talk to you, respect your company enough that they talk to you and trust you, instead of talking negatively about you on social media.
  3. You want to be part of the conversation, you want to have a conversation with them. You want them to talk to you, respect your company enough that they talk to you and trust you, instead of talking negatively about you on social media.
  4. And it can easily crash or raise by a good or bad campaign, or just helpful or unhelpful employees.
  5. And it can easily crash or raise by a good or bad campaign, or just helpful or unhelpful employees.
  6. And it can easily crash or raise by a good or bad campaign, or just helpful or unhelpful employees.
  7. Reddit, Twitter, Facebook. 20,000 comments within 24 hours, most of them negative remarks.
  8. There is also Instagram, and more, depending on the audience
  9. There is also Instagram, and more, depending on the audience. Vine anyone?
  10. Have a goal, implement & then measure it
  11. Its not about how nice it looks.
  12. Its not about how nice it looks.
  13. Its not about how nice it looks.