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© 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith
Supercharge Your
Facebook Marketing!
The Top Ten Mistakes Business
Are Making on Facebook
Free online training
with
Mari Smith
© 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith
WELCOME!
• Hashtag: #fbmistakes
• Q&A:
– Facebook comments,
tweets, G+
• Free Guidebook
• 10 Mistakes + solutions
2
© 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith
MISTAKE #1
• Not RESPONDING to fan posts and
comments!
– Customers are sending 2x messages that require
responses
– Brands ignore five out of six 
– 71% of complaints on social media are made on
Facebook
Sources: SproutSocial, Edison Research
3
© 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith
Solution #1
• Implement systems & resources to
RESPOND
– People want to be seen and heard
• Need training?
• How to manage negative comments
– In-house system
– Social media management (assign)
• Which companies “get” social care?
4
© 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith
MISTAKE #2
• Your posts are overly PROMOTIONAL
– Salesy, hypey, buy now, CTAs = overdone
• Solutions:
– Check your negative feedback
– Try 40:40:20
• 40% informative
• 40% promo
• 20% other
5
© 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith
MISTAKE #3
• Not having a BUDGET for ads
• Solution:
– Allocate weekly budget
– Test, test, test
– Secret = proper training
– Must be clear on what
you want to achieve
6
© 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith
MISTAKE #4
• Using only the BOOST button
– Less choices, less granular targeting
• Solution:
– Promote select posts within
Ads Manager or Power Editor
– Place “dark posts”
– Split test
– Build and use Custom Audiences
7
© 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith
MISTAKE #5
• Promoting posts without a measurable
ROI
– Perhaps your goal is engagement?
• Solution:
– Use a phased approach
• Mari’s 4-phase profit system
– Put content in 3 buckets:
• 1) education, 2) entertainment and/or 3) CTA
8
© 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith
MISTAKE #6
• Targeting the wrong AUDIENCE
– Wrong demographics, or too broad
9
© 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith
Solution #6
• Get super serious about granular
targeting!
• Use Custom Audiences
– Be careful with Lookalike Audiences
• Check Ad Relevance Score
• Check negative feedback
10
© 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith
MISTAKE #7
• Not using the CONVERSION pixel
– Don’t know how to create, where to place,
or no access to website
– 90% of Fortune 500 companies don’t utilize
Facebook pixels!
Source: Mixpo
• Six to choose from
– “Pixels are the beating
heart of an effective
campaign”
11
© 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith
MISTAKE #8
• Not having a compelling OFFER
– Also, offer not compelling to enter email
• Solution:
– Unique, special, different
– Clearly target to your market
– Split test
– Get help!
12
© 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith
MISTAKE #9
• Ineffective or poorly designed LANDING
PAGE
– Not about just getting traffic, visits
• Solution:
– Develop an audience of your own
– “Hold visitors’ attention for three minutes,
they are twice as likely to return to your site
than if you only hold them for one minute.”
[Source: Chartbeat]
13
© 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith
MISTAKE #10
• Not INTEGRATING Facebook
– With overall marketing strategy
– With other social media channels
– With other digital methods
– With offline
• Solution:
– Get help, get training!
– Holistic approach
14
© 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith
MISTAKES #11-50!
• Includes:
– Using the wrong ad bidding strategy
– Not checking the right Insights
– Overlooking the ‘Frequency’ metric
– Ineffective Page cover image
– Posting too often or too seldom
– Obsessing over reach
– Only posting the same types of content
– Not having an effective follow up sequence
– Ignoring ‘Frame of Mind’ marketing
15
© 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith
• NEW Online course
• Go to: www.marismith.com/fbbb
• How To Increase Your Reach, Leads, Sales
and Profits On Facebook!
– Get Mari’s insider tips and latest best practices
– Learn how to INCREASE your conversions and
DECREASE your costs!
16
© 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith
• www.marismith.com/fbbb
– SAVE $200!
• VIP Upgrade – limited spots
– Get your own dedicated Facebook Ads Expert
(independent)
17
© 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith
Course curriculum
• Module #1 – How To Optimize Your Facebook Page & Content
• Module #2 – How To Create Facebook Ads That Convert
• Module #3 – How To Reach Your Ideal Audience With Perfect
Targeting
• Module #4 – How To Design Super Compelling Lead Generation
Pages & Offers
• Module #5 – How To Build A Highly Profitable Sales Process
• Module #6 – How To Rise To The Top With Stellar Social Customer
Care
• Go to: www.marismith.com/fbbb
18
© 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith
Q&A!
• #fbmistakes
19

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Supercharge Your Facebook Marketing! 10 Facebook Mistakes Businesses Are Making... And How To Fix Them #fbmistakes

  • 1. © 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith Supercharge Your Facebook Marketing! The Top Ten Mistakes Business Are Making on Facebook Free online training with Mari Smith
  • 2. © 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith WELCOME! • Hashtag: #fbmistakes • Q&A: – Facebook comments, tweets, G+ • Free Guidebook • 10 Mistakes + solutions 2
  • 3. © 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith MISTAKE #1 • Not RESPONDING to fan posts and comments! – Customers are sending 2x messages that require responses – Brands ignore five out of six  – 71% of complaints on social media are made on Facebook Sources: SproutSocial, Edison Research 3
  • 4. © 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith Solution #1 • Implement systems & resources to RESPOND – People want to be seen and heard • Need training? • How to manage negative comments – In-house system – Social media management (assign) • Which companies “get” social care? 4
  • 5. © 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith MISTAKE #2 • Your posts are overly PROMOTIONAL – Salesy, hypey, buy now, CTAs = overdone • Solutions: – Check your negative feedback – Try 40:40:20 • 40% informative • 40% promo • 20% other 5
  • 6. © 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith MISTAKE #3 • Not having a BUDGET for ads • Solution: – Allocate weekly budget – Test, test, test – Secret = proper training – Must be clear on what you want to achieve 6
  • 7. © 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith MISTAKE #4 • Using only the BOOST button – Less choices, less granular targeting • Solution: – Promote select posts within Ads Manager or Power Editor – Place “dark posts” – Split test – Build and use Custom Audiences 7
  • 8. © 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith MISTAKE #5 • Promoting posts without a measurable ROI – Perhaps your goal is engagement? • Solution: – Use a phased approach • Mari’s 4-phase profit system – Put content in 3 buckets: • 1) education, 2) entertainment and/or 3) CTA 8
  • 9. © 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith MISTAKE #6 • Targeting the wrong AUDIENCE – Wrong demographics, or too broad 9
  • 10. © 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith Solution #6 • Get super serious about granular targeting! • Use Custom Audiences – Be careful with Lookalike Audiences • Check Ad Relevance Score • Check negative feedback 10
  • 11. © 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith MISTAKE #7 • Not using the CONVERSION pixel – Don’t know how to create, where to place, or no access to website – 90% of Fortune 500 companies don’t utilize Facebook pixels! Source: Mixpo • Six to choose from – “Pixels are the beating heart of an effective campaign” 11
  • 12. © 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith MISTAKE #8 • Not having a compelling OFFER – Also, offer not compelling to enter email • Solution: – Unique, special, different – Clearly target to your market – Split test – Get help! 12
  • 13. © 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith MISTAKE #9 • Ineffective or poorly designed LANDING PAGE – Not about just getting traffic, visits • Solution: – Develop an audience of your own – “Hold visitors’ attention for three minutes, they are twice as likely to return to your site than if you only hold them for one minute.” [Source: Chartbeat] 13
  • 14. © 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith MISTAKE #10 • Not INTEGRATING Facebook – With overall marketing strategy – With other social media channels – With other digital methods – With offline • Solution: – Get help, get training! – Holistic approach 14
  • 15. © 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith MISTAKES #11-50! • Includes: – Using the wrong ad bidding strategy – Not checking the right Insights – Overlooking the ‘Frequency’ metric – Ineffective Page cover image – Posting too often or too seldom – Obsessing over reach – Only posting the same types of content – Not having an effective follow up sequence – Ignoring ‘Frame of Mind’ marketing 15
  • 16. © 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith • NEW Online course • Go to: www.marismith.com/fbbb • How To Increase Your Reach, Leads, Sales and Profits On Facebook! – Get Mari’s insider tips and latest best practices – Learn how to INCREASE your conversions and DECREASE your costs! 16
  • 17. © 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith • www.marismith.com/fbbb – SAVE $200! • VIP Upgrade – limited spots – Get your own dedicated Facebook Ads Expert (independent) 17
  • 18. © 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith Course curriculum • Module #1 – How To Optimize Your Facebook Page & Content • Module #2 – How To Create Facebook Ads That Convert • Module #3 – How To Reach Your Ideal Audience With Perfect Targeting • Module #4 – How To Design Super Compelling Lead Generation Pages & Offers • Module #5 – How To Build A Highly Profitable Sales Process • Module #6 – How To Rise To The Top With Stellar Social Customer Care • Go to: www.marismith.com/fbbb 18
  • 19. © 2015 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | Instagram @mari_smith Q&A! • #fbmistakes 19