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Use Predictive Marketing to Get a
Competitive Edge in 2018
Erin Peterson, VP Customer Experience, Mintigo
Lizzy Funk, Sr. Manager, Marketo
• We are recording this webinar and will be sending out
the slides / recording after the webinar concludes
• Have a question? Type it in the chat box and we’ll try to
answer it during the live webinar
• Posting to social?
• #mktgnation
• @marketo
• @mintigo
Housekeeping
Erin Peterson
VP Customer Experience
Mintigo
Meet the speakers!
Lizzy Funk
Sr. Manager, Marketing
Marketo
• What is predictive marketing?
• Trends in 2018 for predictive marketing
• How to use predictive & AI in your campaigns
• Live Q&A
Agenda
• Predictive analytics is the use of information from
the past to make predictions about the future,
leveraging statistical algorithms, data science,
machine learning, and AI techniques
• Predictive marketing, fueled by predictive analytics,
allows us to guide or optimize marketing strategies
and tactics to predict which marketing actions have
high probability to succeed or fail
Predictive marketing explained
• Predictive marketing leverages the power of predictive
analytics to help you find your buyers faster and deliver
the right content, to the right audience, via the right
channel, at the right time.
Predictive marketing 101
Data
Internal &
External
Data
science &
AI to find
patterns
Predictions
• AI is the ability of a machine to automate human-like
learning and processes, specifically around decision
making, problem solving, and learning
• AI allows a machine to do things and get results without
being specifically programmed for that specific task
• Scale + speed + application
What about artificial intelligence (AI)?
Why is this important NOW?
• Predict buying propensity and prioritize leads
• Identify best audiences to target with Account Based
Marketing (ABM)
• Guide segmentation and persona building to
communication on a personal level…at scale
• Uncover cross-sell and upsell opportunities
• Enable sales with intelligence (the best sellers are
helpers)
What can predictive do for you?
Myth
• Predictive is only for large and mature
enterprise companies
• It is very time and resource-intensive to
implement
• Models are based on machine guesswork and
therefore can be inaccurate
• Before starting, you need a large quantity of
very clean data
Fact
• Small to mid-sized companies can, and are,
rapidly adopting predictive marketing
• The time-to-value for predictive can be
relatively short compared with other
technologies
• Models is based on complex algorithms
rooted in data science and machine learning
to increase accuracy
• Modern solutions can work with smaller data
sets and models can be tuned over time
Dispelling the myths of predictive
Your Predictive Marketing
Questions Answered
Page 12Marketo Proprietary and Confidential | © Marketo, Inc. 2/7/18
Why do YOU care about predictive?
84% are using
Google Analytics
61% have intent around
content marketing
72% have employees
with strategic planning
or analyst job titles
69% have or are hiring for
Customer Success
positions
• ABM begins with A, so
starting with the right list is
critical
• Ideal customer profile (ICP)
≠ only firmographics and
behaviors
• Deliver intimate experiences
to your audience at scale
• Everyone loves a helper
Account-based marketing + predictive
Identifying
the right
accounts
Choosing the
best personas
to target
Tailor
messaging
across
accounts /
personas
Align across
functions
(sales &
marketing)
Campaign
execution and
measurement
3 steps:
1. Mine, gather, and analyze
first- and third-party data
2. Make algorithmic
predictions driven by AI
3. Leverage prioritized target
accounts and the details you
know about them to engage
How does predictive marketing help
identify and target the right accounts?
TOFU (generating
awareness)
MOFU
(generating
interest)
BOFU
(generating
revenue)
What are some examples of campaigns
where predictive is used?
• TOFU:
• Digital ad campaigns to top ranked accounts
with content based on industry / company
size / etc..
• MOFU:
• Multi-channel nurture campaigns based on
intent / interest
• BOFU:
• Helping sales prioritize accounts to target
with greater close rates
• Field events in regions with top accounts to
increase engagement
• Customers:
• Product specific campaigns based on
predictive product interestCustomers
Success: funnel conversion improvement
A&B convert 97% higher from SQLà contracted
AB: MEL à Contracted = 9.6%
CD: MEL à Contracted = 4.0%
A&B convert 137% higher and
generate 90% of new revenue
Success: account-based marketing (ABM)
AQL (MAP Scoring) to Won
2016 = 2x Higher Close Rate
2017 = 3x Higher Close Rate
TAL (BDR Qualification) to TQL
2016 = 76% Higher Conversion
2017 = 88% Higher Conversion
2017 Average Sales Price (ASP)
82% Higher ASP
Success: SEM optimization
Baseline
Spend $4.0M
Revenue $10.2M
Results 79% ROI
With Mintigo
$4.0M
$14.8M
159% ROI
45% increase
Mintigo
cDNA
Real time bidding optimized
by hits and fit drives bidding
to higher-value keywords
Data
Warehouse
Success: calling campaign
%
2,347%
Call à Opp
12,387%
Opp $ Value / Call
235%
# Opp Created
402%
$ Opp Value
1,583%
Total $ Opp Created
Baseline Calls: 4,516
Predictive Calls: 613
Success: outbound prospecting
Meetings sourced by cold-calling
Mintigo A-ranked accounts
60%
Challenge:
Events and whitepapers are
primary source of meetings, but
$ and headcount capacity to
support more is unavailable
• Expose content gaps
• Make savvy investments with channel / campaign analysis
• Hone efficiency of SDR team by knowing who not to call
• Support product bundling strategy
• Increase alignment between sales and marketing
• Identify customers at risk of churn
What are some other unexpected benefits
of predictive marketing?
1. Define your business problem
2. Identify the channels/experiences you want to improve
3. Prepare to measure success
4. Go!
How can marketers get started?
Live Q&A
Thank you!

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Use Predictive Marketing to Get a Competitive Edge in 2018

  • 1. Use Predictive Marketing to Get a Competitive Edge in 2018 Erin Peterson, VP Customer Experience, Mintigo Lizzy Funk, Sr. Manager, Marketo
  • 2. • We are recording this webinar and will be sending out the slides / recording after the webinar concludes • Have a question? Type it in the chat box and we’ll try to answer it during the live webinar • Posting to social? • #mktgnation • @marketo • @mintigo Housekeeping
  • 3. Erin Peterson VP Customer Experience Mintigo Meet the speakers! Lizzy Funk Sr. Manager, Marketing Marketo
  • 4. • What is predictive marketing? • Trends in 2018 for predictive marketing • How to use predictive & AI in your campaigns • Live Q&A Agenda
  • 5. • Predictive analytics is the use of information from the past to make predictions about the future, leveraging statistical algorithms, data science, machine learning, and AI techniques • Predictive marketing, fueled by predictive analytics, allows us to guide or optimize marketing strategies and tactics to predict which marketing actions have high probability to succeed or fail Predictive marketing explained
  • 6. • Predictive marketing leverages the power of predictive analytics to help you find your buyers faster and deliver the right content, to the right audience, via the right channel, at the right time. Predictive marketing 101 Data Internal & External Data science & AI to find patterns Predictions
  • 7. • AI is the ability of a machine to automate human-like learning and processes, specifically around decision making, problem solving, and learning • AI allows a machine to do things and get results without being specifically programmed for that specific task • Scale + speed + application What about artificial intelligence (AI)?
  • 8. Why is this important NOW?
  • 9. • Predict buying propensity and prioritize leads • Identify best audiences to target with Account Based Marketing (ABM) • Guide segmentation and persona building to communication on a personal level…at scale • Uncover cross-sell and upsell opportunities • Enable sales with intelligence (the best sellers are helpers) What can predictive do for you?
  • 10. Myth • Predictive is only for large and mature enterprise companies • It is very time and resource-intensive to implement • Models are based on machine guesswork and therefore can be inaccurate • Before starting, you need a large quantity of very clean data Fact • Small to mid-sized companies can, and are, rapidly adopting predictive marketing • The time-to-value for predictive can be relatively short compared with other technologies • Models is based on complex algorithms rooted in data science and machine learning to increase accuracy • Modern solutions can work with smaller data sets and models can be tuned over time Dispelling the myths of predictive
  • 12. Page 12Marketo Proprietary and Confidential | © Marketo, Inc. 2/7/18 Why do YOU care about predictive? 84% are using Google Analytics 61% have intent around content marketing 72% have employees with strategic planning or analyst job titles 69% have or are hiring for Customer Success positions
  • 13. • ABM begins with A, so starting with the right list is critical • Ideal customer profile (ICP) ≠ only firmographics and behaviors • Deliver intimate experiences to your audience at scale • Everyone loves a helper Account-based marketing + predictive Identifying the right accounts Choosing the best personas to target Tailor messaging across accounts / personas Align across functions (sales & marketing) Campaign execution and measurement
  • 14. 3 steps: 1. Mine, gather, and analyze first- and third-party data 2. Make algorithmic predictions driven by AI 3. Leverage prioritized target accounts and the details you know about them to engage How does predictive marketing help identify and target the right accounts?
  • 15. TOFU (generating awareness) MOFU (generating interest) BOFU (generating revenue) What are some examples of campaigns where predictive is used? • TOFU: • Digital ad campaigns to top ranked accounts with content based on industry / company size / etc.. • MOFU: • Multi-channel nurture campaigns based on intent / interest • BOFU: • Helping sales prioritize accounts to target with greater close rates • Field events in regions with top accounts to increase engagement • Customers: • Product specific campaigns based on predictive product interestCustomers
  • 16. Success: funnel conversion improvement A&B convert 97% higher from SQLà contracted AB: MEL à Contracted = 9.6% CD: MEL à Contracted = 4.0% A&B convert 137% higher and generate 90% of new revenue
  • 17. Success: account-based marketing (ABM) AQL (MAP Scoring) to Won 2016 = 2x Higher Close Rate 2017 = 3x Higher Close Rate TAL (BDR Qualification) to TQL 2016 = 76% Higher Conversion 2017 = 88% Higher Conversion 2017 Average Sales Price (ASP) 82% Higher ASP
  • 18. Success: SEM optimization Baseline Spend $4.0M Revenue $10.2M Results 79% ROI With Mintigo $4.0M $14.8M 159% ROI 45% increase Mintigo cDNA Real time bidding optimized by hits and fit drives bidding to higher-value keywords Data Warehouse
  • 19. Success: calling campaign % 2,347% Call à Opp 12,387% Opp $ Value / Call 235% # Opp Created 402% $ Opp Value 1,583% Total $ Opp Created Baseline Calls: 4,516 Predictive Calls: 613
  • 20. Success: outbound prospecting Meetings sourced by cold-calling Mintigo A-ranked accounts 60% Challenge: Events and whitepapers are primary source of meetings, but $ and headcount capacity to support more is unavailable
  • 21. • Expose content gaps • Make savvy investments with channel / campaign analysis • Hone efficiency of SDR team by knowing who not to call • Support product bundling strategy • Increase alignment between sales and marketing • Identify customers at risk of churn What are some other unexpected benefits of predictive marketing?
  • 22. 1. Define your business problem 2. Identify the channels/experiences you want to improve 3. Prepare to measure success 4. Go! How can marketers get started?