1. Technologies for Knowledge Management Applications. ZAIN ISKANDAR BIN ISHAK MARWAN HESHAM HERNI JUITA ABDUSAMAD AHMAD HAMADA AZADEH HOSHANGI

2. Outline Introduction Why Do We Need KM Technology The Role of KM Technology KM Technology Framework KM Tools

3. TECHNOLOGY Technology is one of the Four Pillars of KM, which supports and enables KM strategies and operations. (Stankosky 2005) KM is to coordinate an organization's people, technology, processes and organizational structure. (Dalkir 2005)

6. Role of Technology in Knowledge Management

7. The main role of technology here is to help people share knowledge through common storage so as to achieve economic reuse of knowledge. HOW?

10. Challenges: Need some fair amount of start-up cost Time consuming Possible rejection by employees Challenges:

11. KM Technology Framework

12. KM Technology Framework

14. Various types of knowledge.

15. - Method of capturing Knowledge.

16. Tools:

18. Information Mapping To map the flow of the information before converted to knowledge - Map it to an existence knowledge - Support the existing knowledge and/or create new knowledge - labeling and presenting information * Tools: - Project Management, Publishing, Document Management

21. KM Tools

22. KM Tools

23. Component and tools of KM Community of Practice – A group of person at one place and one person leading the discussion. Peer assists – “Helping hand” from experience workers Brainstorming – Generate new idea, solution

25. Terima kasih