The document summarizes typical IT architectures and costs for businesses. It discusses how most businesses now rely on IT and provides examples of typical IT components like servers, databases, and networks. It also outlines the significant costs associated with IT, including hardware, software, support staff salaries, and maintenance. The document emphasizes the importance of information security, data protection laws, and ensuring high availability of critical applications and data. It concludes by listing some common careers within the IT field.

1. End User Support A Real World Perspective Martin Parker [email_address]

2. Every Presentation Has a Dilbert

4. The IT Crowd

6. Ethylene Plant Exxon Fife

7. Some Others

8. Typical Components

9. Moore’s Law

11. Costs £300 Other hardware. Mainframes etc £3,900 Total £400 Ground Rent, Electricity etc £200 Hardware / Software Support (20%) £2250 Staff Costs (75*£30K) £600 Software £150 Desktop PC

14. Buncefield

15. Northgate

16. Cost of Availability

18. Increasing Availability

21. Any Questions….?