One fine body…
- Milton Keynes, United Kingdom, Buckinghamshire, United Kingdom
- Work Emotive CX mentor - Customer Service & AI Engagement Strategist - Chair & Keynotes - Value Driven Assignments
- Industry Consulting / Advisory
- Website www.brainfoodextra.com
- Recent conference talks
- About I mentor customer leaders and design micro learning experiences. These are focussed on evolving the customer strategies and personal skills of leaders and their teams. Strategy topics include Emotive CX for Customer Interaction - Mobile first service strategy - Improving CX at lower cost - Using AI technologies in Contact Centres - Diversity & Inclusion. Upskilling include Listening Gym - Conversational Flow - Emotional Granuality - The Neuroscience of Emotion.