Personal Information
Organization / Workplace
Paris Area, France, Paris France
Occupation
Partner chez TouchFlows
Website
marktamis.com/
About
Mark is an Enterprise Software Expert with a background in Professional Services, Education Services and Customer Success. He is internationally recognized in the fields of Social CRM and Social Business and has spoken at international events across Europe about customer-oriented Business Strategies ("Go with The Customer Flow", "Socializing your CRM", "Insight into the Customer Journey", "The Future of social CRM") and is a valued contributor to number of customer relationship-focused internet properties such as mycustomer.co.uk and customerthink.com.
He has held various EMEA-level positions in Professional Services with US Enterprise Software Companies such as Attachmate, Plumtr
Tags
scrm
social crm
customer journey mapping
social business
customer
crm
customer experience
touchpoints
brand management
service dominant logic
experience
cjm
journey mapping
analytics
change management
customer centricity
e20 scrm enterprise20 socialcrm
enterprise 20
collaborative enterprise
e20
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- Presentations
- Documents
- Infographics
Strategische Content Marketing Tools
ScribbleLive
•
8 years ago
Predicting Customer Experience through Hadoop and Customer Behavior Graphs
Hortonworks
•
8 years ago
Turn Jobs to Be Done Theory into Practice - Tony Ulwick at Business of Software Conference 2014
Business of Software Conference
•
9 years ago
Linkedin pour les entreprises guide 2015
PlayApp
•
10 years ago
Burberry social business case study
Different Spin
•
11 years ago
Tendencia y Realidades del Customer Engagement
Jesus Hoyos
•
10 years ago
Cloud Computing & WordPress - Scalability and High Availability - wpcampbo13
Corley S.r.l.
•
11 years ago
Architecting an Highly Available and Scalable WordPress Site in AWS
Harish Ganesan
•
12 years ago
SLAs on social media
Stephane Lee
•
10 years ago
Customer Journey Analytics and Big Data
McKinsey on Marketing & Sales
•
11 years ago
Gamification : the importance of the initial contact
Ravard & Co
•
11 years ago
Understanding Cause and Effect in Customer Behaviour
jasonmcfall
•
12 years ago
Causata Overview Presentation
Causata
•
11 years ago
Global Considerations for sCRM Strategy
Jesus Hoyos
•
11 years ago
Componentes de un Social Command Center
Jesus Hoyos
•
11 years ago
Understanding Social Business and SocialCRM
Rawn Shah
•
11 years ago
Perspective On Saa S Financials (Published)
Philippe Botteri
•
15 years ago
Customer Centric Business Model Innovation in the airline industry
Patrick Stähler
•
12 years ago
Co-creating customer relationships by Wim Rampen
Wim Rampen
•
11 years ago