33. #UniDevOpsSoftwareOperability.com
Case Study – thetrainline.com
• Top travel booking website in UK (Hitwise, 2012)
• £1.2bn annual revenue
• 9 million+ visits per month
• Booking engines for many UK train operators
• Ticketing systems for Corporates and TMCs
36. #UniDevOpsSoftwareOperability.com
Case Study – Lessons
• Downtime costs money
• Operability is a key requirement
• Consider both software and teams
• Identify operational criteria early
• Draft run book from the Dev team
• Follow-up on incidents with Dev teams
• Schedule operational features alongside end-user
features
• ...
40. #UniDevOpsSoftwareOperability.com
Impediments to DevOps
• Capex/Opex split
• Project-driven development
• Product Owners not responsible for
the operational success of the
product/service
• Developers not on call for incidents
• Intermediaries between Dev and Ops
41. #UniDevOpsSoftwareOperability.com
Further Reading
• Niek Bartholomeus
http://niek.bartholomeus.be/
• “The Top 11 Things You Need To Know
About DevOps” – Gene Kim
• John Clapham (Nokia Entertainment)
http://www.infoq.com/articles/monthly-
devops-01-nokia
44. #UniDevOpsSoftwareOperability.com
Today‟s Sessions
• Ron Gidron – faster, cheaper, safer deployments
• Stephen Nelson-Smith – Test-Driven Infrastructure
• Peter Eeles – DevOps and the Integrated Supply Chain
• Gary Valler – DevOps, agility, and Continuous Delivery
• Alex Papadimoulis – Implementing DevOps
• Dan North – Agile Techniques in System Administration
• Rainer Heinold – Learning from Open Source
• PANEL – Open and Inner Source Tools
• James Betteley – DevOps Anti-Patterns
• Kiffin Gish – Case Study: Agile & IT Ops