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Living
Organizations
Particular Software
Mauro Servienti |@mauroservienti
a long time ago
in a company
far far away…
mauroservienti
Fast forward, now!
mauroservienti
Where you want
100% Remote
mauroservienti
When you want
Free working hours
mauroservienti
How you
want
Your life first
mauroservienti
How much
you want
Unlimited vacation
mauroservienti
On what you want
Pick your favorite tasks
mauroservienti
Hold on!
mauroservienti
Who are we?
• 4 products
• Support (24/7, SLAs up to 1h)
mauroservienti
dispersed
across 17 time zones
mauroservienti
We were a traditional organization
In retrospective we realized that…
mauroservienti
Wrong
decisions
were made in
isolation, by
singletons.
mauroservienti
People
“adapt” to
laws and
regulations
mauroservienti
Metrics push
people to
cheat the
system
mauroservienti
Change won’t stop!
mauroservienti
Organizations are not Org Charts
mauroservienti
Mission
mauroservienti
Strategy
is the practice of constantly
(re)discovering the critical factors
of an environment, and then
designing the actions necessary
to deal with those factors to
deliver on the mission.
mauroservienti
We are not cogs
mauroservienti
Skills
• to get something done a role is not needed
• Skills, knowledge, experience, and passion are key to
success
mauroservienti
No Departments. No Roles.
mauroservienti
mauroservienti
manager is dead
long live
management
mauroservienti
Management
is the practice of coordinating
the people and resources of
the organization to effectively
execute the strategy, at the
same time as improving on
that execution.
mauroservienti
culture
eats strategy
for breakfast
mauroservienti
Values
mauroservienti
reboot
mauroservienti
Identified 5 strategies
Each one with a purpose aligned with the mission
mauroservienti
squads
• 4/5 people
• Diverse skillset
• Long living body
• First come first served
mauroservienti
squads
own the
process
mauroservienti
triage
is it a problem?
mauroservienti
prioritization
mauroservienti
“chop” the problem
mauroservienti
fail small
learn big
mauroservienti
task force
recruitment
announcement
mauroservienti
task force
• Diverse skillset
• Different time zones
• Facilitator
• Reviewer(s)
• Shared responsibility
mauroservienti
RFC
mauroservienti
retrospective
mauroservienti
is the problem
addressed?
mauroservienti
how can you design something like this?
mauroservienti
You don’t, and at the same time you do.
mauroservienti
process and not results
remove luck from the equation
mauroservienti
What about trust?
•Pair “everything”
•Reviews
•Coaching
•Mentoring
•Feedback
mauroservienti
Diversity
Change and innovation
are the result of (positive) conflicts
mauroservienti
Action items
• Delegate to a group and be their coach
• Invite to a meeting someone unexpected
mauroservienti
mauroservienti

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Living organizations, particular software @ do IT Better Parma

Editor's Notes

  1. Democracy doesn’t work, starting today I elect myself as the dictator. Do you agree?
  2. Organize your work around your private life
  3. This is what it looks like from the outside, in reality everyday we design the organization we want.
  4. Doesn’t mean that singletons make bad decisions
  5. Italians and speed radars
  6. Support team sample
  7. All organizations have some reason for their existence These missions are more open-ended than goals - not necessarily being achievable. The continued pursuit and fulfillment of the mission is the never-ending goal. In order to deliver on a mission over the long-term, organizations must apply Strategy and Management effectively, adapting to changing market conditions.
  8. Squad: 4/5 people Diverse skillset A mix between a PO/Scrum Master Long living body First come first served
  9. Squads are processes owners
  10. They deal with problems, problems that when solved help the strategy to deliver on the mission
  11. Homogeneous because they serve the same purpose/strategy. Developer Education sample that deals with tutorials (code) and conferences (talks)
  12. Tackle next chunk…
  13. Ask only questions.