1. Curriculum Vitae
Moganasundram Veerasamy
8 D, 1 st floor ,Rosemount Square,
Aberdeen, AB25 2 UA
Tel: 07789651329 (mobile) or 01224938986(home)
NI Number: SH106741B
Date Of Birth : 16 FEB 1968
Email: Maxmogan@yahoo.com
I am a Desktop Support / IMAC Engineer now looking for a new and challenging position that will allow
the use of existing skill and further personal and professional experience.
Qualifications summary
• 6 Years of experience working interactively with customers and all levels of management
• Strong ability to work with all customers in hardware engineering role.
• Able to develop long term relationships.
• Ability to solve technical support problems and work customers through difficult processes
• Extensive knowledge of industry hardware to meet client requirements and ability to work
quickly using all available technical resources.
• Customer-focused, results-oriented and collaborative team player with ability to interface across
multiple departments
• Good communication skills, including strong presentation and writing abilities
Work Experience
Technical Delivery Driver, 1st
Jun 12 – Present Woodgroup Group IT Services, Aberdeen UK.
• Provide IMAC services
• Respond to and resolve all assigned calls within prescribed SLA, Manage workload and take
appropriate action to ensure no calls exceed SLA
• Installation of desktop computers and IP phones within established standards and guidelines.
• Hardware replacements (including data transfer and re installation of existing software).
• Providing instruction in the use of the hardware to end users.
• Network patching and cabling.
• Setup and maintenance of audio and visual equipment for meeting rooms.
• Responsible for the safe storage, recording in stock and re image ready for reuse of hardware
• The safe transport and installation of hardware
• Using SCCM, SCSM, Citric Windows, MS Office and various other corporate based software
• Working within a busy service delivery team supporting 15000 EMEA based customers
IMAC Engineer, 8 Aug 11 – 1 Jun 12 Getronics (PSN), Aberdeen, UK
• Respond to and resolve all assigned calls within prescribed SLA, Manage workload and take
appropriate action to ensure no calls exceed SLA
• Provide IMAC services to the customer

2. • Systematically performed hardware audit to identify that meet technical refresh criteria and installed
specialist software such as pipeline pro.
• imaging workstations using SCCM and ensuring minimal customer downtime
• Responsible for the allocation of workstation to specified location with minimal disruption to the
customer
• providing post deployment support at various management levels
• Maintaining and updating all asset details, producing regular progress reports and implementing
effective solutions to resolve any issues
• Update tickets for all outages, giving start and end times, their disruption and cause
• network patching and cabling
•
Mail Room Porter with multi-task 24 Jun 11 - 5 Aug 11, Johnson Controls (BP north sea Headquarters)
Aberdeen UK
• Duties included Daily Mail Deliveries inside and outside the building, and to the annex building,
Offshore mailbags delivery for ASCO
• Responsible for the allocation of workstation to specified location with minimal disruption to the
customer
• providing post deployment support at various management levels
• Maintaining and updating all asset details, producing regular progress reports and implementing
effective solutions to resolve any issues
• Update tickets for all outages, giving start and end times, their disruption and cause
• network patching and cabling
•
Porter with Multi-task 03 Mar 08 – 27 May 11 ASM LTD, Aberdeen Uk
With ASM LTD, I have more than 4 years experience as porter Multi-task.
Duties included : Installation of network cables including Cat 5e, Cat 6 and Fibre Optic splicing and installation,
construction and finalisation of network cabinets, erecting cable containment e.g. Trays, baskets and trunking.
Customers included:
• Robert Gordon University – I was on of a team responsible for the installation of data and voice
cabling and included data and voice plate installation within various locations within Aberdeen
• Cablecom Networking/ISG technology – Attending Faults Within Student accommodations within
various site in Aberdeen
• Rigblast – Networking installation and attending faults in their various sites in Aberdeen and
Invergodgon.
• ASCO PLC - Networking installation and attending faults in their various sites in Aberdeen, Peterhead
and Altens
• BP North Sea HQ – Working within a team that once a week provided a support for equipment moves,
installation of Audio and Video equipment, cable patching, fibre installation, additional and moving of
cat 5e site cabling and outlets, attending faults and updating tickets for all outages, giving start and
finish times, their duration and cause
• Subsea 7 – I was part of a small team providing IMAC services

3. • Other companies included : NHS Grampian, Phil UK, Wild Wells, Accenture Aberdeen, Total, Skibo,
Computame
Software/ Hardware Skills
• Hardware and software technologies and protocols:
• Hardware replacement (including software reinstall and data transfer)
• Working with various technologies from leading suppliers including Dell, HP, IBM, Cisco.
• Detailed knowledge of PC components and peripherals for installation and fault finding/repair
• Successfully implementation a small office network LAN
Other Information
• Clean Full UK Driving License
• Current Passport (Malaysia 31958596 exp. 3/8/19)
• UK Residence Permit (indefinite leave to remain UK1260531)