Just like the family dog, technology is often blamed for things that are not its fault. Many of us rush to replace the technology we have. If it isn’t doing what we want, it must be broken. The greatest database in the world can’t save an organization that isn’t functioning well. And expecting it to will only lead to project failure along with a lot of frustration and missed opportunity. This interactive session will explore how to evaluate when your organization has people and processes problems, not technology problems, and what others have done about it. Participants should be prepared to share their experiences, success, and/or failure stories, or their questions about how to address people challenges in their organizations.