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CT Bento:
"Thinking Outside the Bento Box"
              April 27, 2011




13
 1
  solut
     ions




            Silvia Magana, Marc Phillips, Sara Martin,
            Christina Belli, Jake Indorf, & Tim Gendimenico
Executive Summary ...............................4
      Situation Analysis ..................................5- 7
       Objectives.................................................8
      Target Audiences ...................................9-10
       Media Outlets.........................................11
     Strategy....................................................12-13
     Tactics.......................................................14-16
       Measurement and Evaluation................17

       Timetable.................................................18

      Budget.......................................................19
     About the Agency / Staff Bios ...............20-21
               Supplements/Appendix




Table of Contents

 3
13Solutions is proud to work with CT Bento Cafe in creating a brand identity to
maximize exposure. By creating an identity, CT Bento Cafe will become more
noticeable among potential customers. CT Bento Cafe is a brand new Japanese
restaurant located along Elmira Road’s “Fast Food Corridor.” 13Solutions’ plan will
also engage customers and help CT Bento Cafe become the Japanese restaurant of
choice among college students.

However, there are many well-established competitors who receive regular business
from 18 to 23-year-old college students. 13Solutions hopes to highlight CT Bento
Cafe’s existing competitive advantages compared to other restaurants in Ithaca’s
South Hill neighborhood. Since CT Bento Cafe is brand new, many of the advantages
will be created through this public relations plan.

CT Bento Cafe currently uses several different logos on written or in-house material.
13Solutions believes using a simple, unified logo will create a solid identity for the
restaurant. To achieve top-of-mind recognition, the client’s name must be consistent
with other forms of distributable media.

Opportunity is abound, as CT Bento Cafe is the newest, and most affordable Japanese
restaurant to open on South Hill. Budget-conscious students with a taste for exotic
cuisine will find CT Bento Cafe’s selection and location as benefits. However, price
alone is not the only deciding factor among young adults. By encouraging a healthy
lifestyle through online publicity campaigns, 13Solutions can more effectively engage
clientele.

13Solutions thanks CT Bento Cafe for the opportunity to create a plan that will
effectively market this soon-to-be South Hill gem as the best Japanese restaurant in
Ithaca, N.Y.




                 	 Executive	Summary

                                                                                 4
strengths                                                       weaknesses
•	 Reasonably	priced	to	fit	needs	of	college	students	   •	 Staff	has	experience	with	restaurants,	and	not	
   and budget-conscious restaurant-goers                    marketing
•	 Japanese cuisine is a healthy dining option,          •	 No consistency within the brand’s identity
   particularly in an area with fast-food restaurants    •	 No delivery option
•	 A large well decorated space, with tables spread      •	 Brand new restaurant; no customer loyalty or
   out for privacy                                          reputation
•	 Free WiFi                                             •	 Small	staff,	still	in	the	training	process
•	 Already provides sushi to Ithaca College’s food       •	 Competition with other Japanese restaurants
   court                                                    throughout Ithaca, N.Y.
•	 Only Japanese option along the “Fast Food             •	 No restaurant reviews in online or print media
   Corridor” on Elmira Road                              •	 Limited media coverage
•	 Located	on	a	high-traffic	area	near	Ithaca’s	large	
   strip malls

•	 Brand new; CT Bento Cafe could develop a good         •	 Competition in the restaurant industry is huge.
   brand reputation from the beginning                      CT Bento Cafe is entering the market when
•	 The space provides a good atmosphere for                 there are several Japanese restaurants already in
   students	who	are	interested	in	studying	off-             Ithaca, N.Y.
   campus.                                               •	 Rise in gas prices could make it impossible for
•	 Providing catering could be ideal for business           CT Bento Cafe to start delivery
   meetings and private parties                          •	 Constant	concern	regarding	the	safety	of	fish	
•	 The	traffic	on	Elmira	Road	could	help	CT	Bento	          products (Mercury poisoning, radiation, etc.)
   Cafe reach new customers                              •	 Many college students do not spend the entire
•	 Ithaca,	N.Y.	is	filled	with	“foodies”	always	            year in Ithaca, N.Y., which may equate to slower
   looking for a new, healthy, and natural place to         sales during the summer months
   dine. (A “foodie” is someone who appreciates          •	 Low success rate of the restaurant industry in
   quality meals and often tells his or her friends         general
   about the experience)                                 •	 Decrease in Ithaca, N.Y. tourism
•	 During the summer, the restaurant could team          •	 Employees leaving the business
   up with the Ithaca Farmers’ Market to have            •	 Bad economy causes casual dining to decrease
   fresh, organic ingredients
•	 Develop partnerships with local establishments
   to promote business (i.e.: hair and nail salons,
   and hotels, etc.)

opportunity                                                                threats
Situation	Analysis

      5
Aki	Samurai	Japanese	Restaurant	
 •	 Delivery with a minimum of $12
 •	 Features a bar, fine dining, romantic setting, liquor
    license, and karaoke


Asia Cuisine
 •	 No delivery
 •	 Features inexpensive food


Sushi	O	Sake	Japanese	Restaurant
 •	 No delivery
 •	 Has a liquor license and has a prominent location in on
    South Aurora Street, across from Ithaca Commons
 •	 According to online reviews, the restaurant’s menu is
    uninspiring
 •	 According to 13Solutions’ online survey, this is the
    most recognizable Japanese restaurant in Ithaca’s South
    Hill neighborhood, (see appendix).


Kayuga	Japanese	Restaurant	
 •	 No delivery
 •	 Features fresh seafood, but is considered expensive




                     Competitor	Analysis

                                                              6
Kyushu	Hibachi	&	Sushi	Bar	
              •	 No delivery
              •	 Features fine dining in a family-friendly atmosphere
              •	 82% of survey responders would bring their homework
                 to a restaurant if the atmosphere is quiet and conducive
                 to studying. A family-friendly restaurant is most likely
                 loud and busy


         Plum	Tree	Japanese	Restaurant	
              •	 Delivery with a minimum of $15
              •	 Features inexpensive meals, private parties, liquor
                 license, and online orders


         CT	Bento	Café	
              •	 No delivery
              •	 70% of survey responders do not know where CT Bento
                 Cafe is located
              •	 Features free WiFi, restricted liquor license, quiet
                 ambiance, and reasonable prices. In addition, CT
                 Bento Cafe offers free, abundant parking, and room for
                 private parties or meetings
              •	 79% of survey responders ranked reasonable prices as
                 one of the top choices for chosing a sushi restaurant; CT
                 Bento Cafe can use this data as an advantage


         Bubble	Tea	Asian	&	Thai	Cuisine
         	
              •	 Delivery with a minimum of $12
              •	 Features a 10% off online discount



Competitor	Analysis

 7
•	 Increase	awareness	of	CT	Bento	Cafe: Increase awareness of the restaurant within
   the	Ithaca,	N.Y.	community,	specifically	among	the	Cornell	University	and	Ithaca	College	
   student bodies.


•	 Organize	specials	or	discounts:	Bring in new customers or generate more brand
   loyalty through repeat customers. Events and promotions are explained in the “Strategy”
   section.


•	 Unify	brand	image: Revitalize marketing material so that it uses the same color
   scheme, typefaces and logo. The inconsistency may confuse customers.


•	 Position	CT	Bento	Cafe	as	a	healthy	and	affordable	restaurant:	CT Bento
   Cafe	is	located	in	the	“Fast	Food	Corridor.”	13Solutions	will	differentiate	the	restaurant	
   from its surroundings with health and price-sensitive promotions.




                                                            Objectives

                                                                                     8
•	 College	students	between	the	ages	of	18	and	22,	attending	Ithaca	College;	students	
   mostly from Northeast and New England regions (New York, New Jersey,
   Massachusetts,	etc.)
        Ū   Students with a general income of minimum wage or less who rely on money
            from on-campus jobs, part-time jobs, and/or parental allowances
        Ū   	Specific	on-campus	clubs	to	target	based	on	interest:		Asian	American	Alliance,	
            Anime Society, Culinary Arts Club

•	 College	students	between	the	ages	of	18	and	22,	attending	Cornell	University;	students	
   mostly from New York State, Mid-Atlantic states, or International
        Ū    Because of the high international population (at least 17%), an interest in ethnic
            foods is more common

•	 Teens and young adults looking for healthy dining choices and interesting food at a
   lower cost; likely to be looking for Asian cuisine and particularly cheaper, fresher sushi
   options

•	 Students who are now part or full-time residents of Ithaca, N.Y. The city is politically
   liberal and environmentally conscious. Residents look for abundant vegetarian and
   vegan options when dining out

•	 Seniors living in Longview and Kendall at Ithaca, who have limited income and enjoy
   inexpensive dining options




Primary	Audience	

   9
•	 Full-time residents of Ithaca, N.Y., population of 29,006, mostly blue-collar, and with a
    relatively	low	level	of	income	compared	to	the	rest	of	New	York	and	the	United	States.	
    In 2009, the estimated median household income was $27,342, compared to New York’s
    average of $54,659

 •	 Comprised of both men and women ages 25+, looking for low-cost, fresh Asian cuisine.
    Includes a target audience of childless couples in search of an interesting, fun night out.
    Target	audience	is	a	term	to	describe	a	specific	group	of	people	that	will	be	reached	by	a	
    public relations campaign

 •	 Academics	and	administrators	from	Cornell	University	and	Ithaca	College,	who	are	
    looking for convenient, healthy dining options

 •	 Tourists visiting Ithaca, primarily those staying at chain hotels near CT Bento Cafe

 •	 Businesses in Ithaca, N.Y. seeking cheaper alternatives for dining and catering

Important	locations	to	distribute	menus
 •	 Ithaca Tompkins County Convention and Visitors Bureau
 •	 Chain hotels
 •	 Bed & Breakfast-style hotels
 •	 State parks
 •	 College	admissions	offices




                            Secondary	Audience

                                                                                      10
Local	Cable	TV
  •	 ICTV 16 - (Ithaca College Television) broadcast to 30,000 homes in the Ithaca, N.Y.
     area via Time Warner Cable

Radio
  •	 WICB 91.7 – Ithaca College radio station (ranked as #1 College Radio Station in the
     United	States	in	2010)
  •	 WVBR	93.5		–	Cornell	University	radio	station

Local	Newspapers/Magazines
  •	 The	Ithacan – Ithaca College campus-wide newspaper; paper and online versions
  •	 The	Cornell	Daily	Sun	–	Cornell	University’s	campus-wide	newspaper;	paper	and	online	
     versions
  •	 The	Ithaca	Journal	– Paper and online newspaper for the city of Ithaca, N.Y. and Tompkins
     County
  •	 Ithaca	Times – Local newspaper that includes a visitor’s guide with restaurant options;
     paper and online
  •	 Edible Finger Lakes Magazine – Local food magazine for the Finger Lakes region

B l o g s : 	 f o o d 	 r e v i e w 	 s i t e s 	 f o r	
residents, tourists
  •	 14850 Dining – Local restaurant review site
  •	 Eating Ithaca – Local restaurant review/news site
  •	 Yelp.com – National; popular review site for local businesses




Media Outlets

    11
•	 Become	the	Japanese	restaurant	of	choice	for	18	to	22-year-old	college	
   students
    Ū   Revamp the existing CT Bento Cafe Facebook page to include weekly updates with
        specials and lifestyle advice
         ▪     Updates	could	include	nutrition	facts	of	other	meals	compared	to	sushi
         ▪     Japanese wisdom/quotes
         ▪     How to meditate
         ▪     Reinforces how CT Bento Cafe cares about its customers

•	 Create	one,	solitary	logo	to	represent	CT	Bento	Cafe	across	all	media
    Ū   Social media
    Ū   Keep basic website, but create new design
    Ū   Partner with Campusfood.com and implement logo on personal page
    Ū   Staff	uniform	t-shirts
    Ū   Restaurant signage
    Ū   Restaurant and take-out menus

•	 Create	a	“stickiness”	factor	among	the	target	demographic.	Essentially	a	
   way	to	make	sure	the	customers	stay	interested
    Ū   Infiltrate	student-produced	forms	of	media	with	PR-related	stories	for	free	publicity
         ▪      Her Campus - Ithaca
         ▪	     The	Ithacan
         ▪	     The	Cornell	Daily	Sun
         ▪	     Buzzsaw	Magazine
         ▪      WICB
         ▪      VIC
         ▪      ICTV 16
         ▪      Simple, elegant distributable
         ▪      Laptop sticker
         ▪      Bumper sticker or car window decal
         ▪      Die-cut (custom) door magnet




                                                            Strategy

                                                                                 12
Su[she]
 •	 Offer	perks	to	demographic	girls	and	partner	with	local	nail	salon(s)	to	create	the	perfect	
    “Girls Day Out”
 •	 Start at local salon and buy a discounted dinner at CT Bento.
 •	 Customers who participate in Su[she] will have Shoji screens around their table(s) to create a
    private,	intimate	setting


Let	the	Good	Times	Roll
 •	 Make-your-own sushi roll for special occasions: Birthday, Date Night, excellent academic
    grades, etc.
 •	 Wait	staff	can	take	photo	of	customers	and	post	on	Facebook.
 •	 Encourages photographed customers to “Like” the Facebook page and tag themselves in the
    photo. This action will allow customers to share photos with friends.


I t h a c a 	 C o l l e g e 	 a n d 	 C o r n e l l	
University-related	sushi	rolls
 •	   Bombers
 •	   Big Red
 •	   Bears
 •	   Taughannock
 •	   Buttermilk
 •	   South Hill


Create-a-roll	contest
 •	 Engages customers through voting and receiving updates on Facebook
 •	 Customer cannot vote until he or she “Likes” the Facebook page




Strategy

      13
Tactics	through	the	Media
 •	 Advertisements in college papers
      Ū	 The	Ithacan and Cornell	Daily	Sun
 •	 Ithaca Times News Story
      Ū    Contact Ithaca Times reporter
      Ū    Bring reporter to CT Bento’s to discuss business relationship with Ithaca College and
           Cornell with a complimentary lunch
      Ū    Emphasize that CT Bento is a family business
 •	 Advertisement in Ithaca Athletics & Events Center
      Ū    Large frequency due the amount of tourist and parents that will pass through
      Ū    Tourists & parents see Rack-Card at Hotel and then sign at sporting event
      Ū    Out-of-towners for an athletic event will be looking for somewhere to eat
 •	 WICB Radio spot
      Ū    Inform students that sushi from the Ithaca College food court is from CT Bento
 •	 CT Bento stickers
      Ū    Sleek, cool stickers and magnets students can take for free
      Ū    Other local buisnesses have found success using this methode
      Ū    Increases brand awareness


T a c ti cs 	 t o	 R e a c h 	the 	c o l l e g e 	c o m m unit y
 •	 Informational Flyers
      Ū   Target Ithaca College Circle Apartments
      Ū   Promote specials and events
      Ū   Increases brand awareness
 •	 Delivery (IC Campus)
      Ū   Majority of college students do not have cars
      Ū   Gives college students another incentive to buy CT Bento.
      Ū   Delivery car is seen by students
      Ū   Increases spread of menus
      Ū   Invite a member of The Ithacan	&	Cornell	Journal for a free lunch at CT Bento
      Ū   Write a positive review about their experience in newspaper
      Ū   Students will see the name CT Bento
      Ū   Students will trust a review by their peers




                                                                    Tactics
                                                                                   14
	
•	 Culinary Arts Club sponsored event
    Ū    Team up with the Culinary Arts Club
    Ū    Hand out free sushi and pamphlets about Japanese cuisine in Ithaca College’s
         Campus Center
    Ū    Distribute CT Bento menus
    Ū    CT Bento sign present during event


Tactics	to	reach	online	community
•	 Create an interactive website for CT Bento
    Ū     Same design as the menus and store-front sign
    Ū     Descriptive and informational
    Ū     Pictures of various dishes
    Ū     Mulitple pictures of CT Bento’s interior and exterior
•	 Twitter	account
    Ū     Keeps in touch with customers
    Ū     Keeps customers updated with information
•	 Facebook page
    Ū     Post information about the nutrition of CT Bento food
    Ū     Create Facebook events that will get students to visit CT Bento
    Ū     Post pictures of dishes
•	 VisitIthaca.com
    Ū     Opens CT Bento to potential tourists
    Ū     Expands brand relevance outside of Ithaca , N.Y.
    Ū     Easy	for	customers	to	find	information
•	 CampusFood.com
    Ū     Costumers can view CT Bento’s menu and other specials
    Ū     Adds another vechicle to reach customers

Tactics	to	bring	in	customers
•	 College student discounts
    Ū    10%-15% discount to college students
    Ū    Draws target audience to C.T. Bento
    Ū    Incentive to chose C.T. Bento over competitors
    Ū    Demonstrates college friendly atmosphere



Tactics

   15
	
•	 College-student specials
     Ū    Menu item tailored for college kids
     Ū    Similar to Dunbar’s, a local bar, and their “Group Therapy” drink special. The special
      	   could	be	a	variety	platter	for	a	fairly	cheap	price.	
     Ū    Encourages hungry college kids to come
     Ū    Pitcher of beer discount
•	 Rack-Cards
     Ū    Distribute to hotels in area: Hampton Inn, Best Western, Holiday Inn, Comfort Suites
     Ū    Distribute at Farmer’s Market and Ithaca information center
     Ū    Expends customer audience
     Ū    Creates a reliable reputation amongst travelers
•	 Early Bird Special (Early Empire)
     Ū    Discount food for senior citizens from 4-6 p.m.
     Ū    Increase in secondary revenue
•	 Early afternoon & late night discount / special
     Ū    Make customers aware that CT Bento is open the majority of the day
     Ū    Early afternoon 11:00 a.m. - 12:00 p.m. will draw business crowd
     Ū    Late night discount 9:00 p.m. - 11:00 p.m. will draw college crowd
•	 ID Express / City Bucks
     Ū    Students are more willing to spend pre-paid debit account funds
     Ū    Less competition in ID Express / City Bucks
     Ū    Healthy alternative to other pre-paid debit restaurants
•	 Grand Re-Opening
     Ū    More prepared this time
     Ū    Ithaca	Chamber	of	Commerce	will	allow	CT	Bento	to	have	an	official	ribbon-cutting	
      ceremony	with	town	officials	and	local	news	outlets.	      	      	
•	 Local Media Day
     Ū    Host various restaurant reviewers
     Ū    Open to journalists looking to cover CT Bento
     Ū    A positive initial review will give CT Bento credibility and spread awareness
•	 Create-a-Roll Contest
     Ū    Contestants submit recipes or ideas for their sushi on Facebook
     Ū    Post	picture	on	facebook	or	make	updates	on	Twitter
     Ū    Winning roll can become a weekly special
     Ū    Possible addition to menu



                                                                    Tactics

                                                                                   16
F a c e b o o k 	 a n d 	 T w i t t e r 	 m e t r i c s	 	
  Social networking sites have automatic metrics used for evaulation. The Facebook hits can be measured
  by how many “friends” or “Likes” are gathered. Twitter is measured through how many followers are
  gained over a certain duration of time.


Website hits
  CT Bento Cafe’s personal website should incorporate Google Analytics, the industry standard for
  measuring website activity. Links should be provided to the social media pages within the website.


Receipt	surveys
  At the bottom of every receipt, there will be directions to an online survey measuring satisfaction with
  food, service, and environment. Incentives for customers to fill out the survey should be included. For
  example, a free Bubble Tea could be offered to customers who complete the surveys.


Prior	and	Post	revenue	checks
  A simple comparison of the revenues CT Bento Cafe gained before, during, and after the campaign
  launch would help estimate helpfulness of the new public relations tactics.


Campusfood.com	orders
  13Solutions will measure how much revenue is generated exclusively through CT Bento Cafe’s page on
  Campusfood.com. Campusfood.com is the only destination for college students to order food directly
  to his or her dorm room.




Measurement	and	
Evaluation	
  17
Type                Event                             Expected Date

                    Create Twitter Account


                    Revamp FaceBook Page


   Online
                                                          June 1st, 2011
                    Revamp Website


                    Register with Campusfood.com


                    Re-Grand Opening                  Friday, June 4th, 2011
   Special Events




                    Create-A-Roll Contest             May 16th – June 17th

                    Media D                           June 17th, 2011


                    Create flyers for Special Events / As Special Events &
                    Promotions                         Promotions come
   Promotion




                    Su[she] Night:                    Saturday afternoons



                    Let the Good Times Roll           On-going




                                     TimeTable
                                                                               18
*Social	Media	Networks

After CT Bento reaches brand consistency the company should invest in:
•	 new exterior signage
•	 new restaurant menus
•	 website and maintenence fees
•	 Interns




Budget
    19
Marc Phillips
Sophomore Integrated Marketing Communications major, Journalism minor.
I live less than hour outside of New York City, in a town where all of the adults commute into the
city every weekday. Seeing my friends parents work in executive positions at large agencies and
firms	has	impressed	me	since	I	developed	an	interest	in	brand	management	and	marketing.	I	work	
as the social media manager for BoatYard Grill in Ithaca, N.Y., and manage several other Facebook
pages for smaller clients.

Christina Belli
Sophomore Integrated Marketing Communications major
For	as	long	as	I	can	remember,	I	have	been	interested	in	public	relations	(more	specifically,	
entertainment public relations). I live in close proximity to New York City and plan on pursuing a
career there in the future. Because technology and social media are growing in our world so vastly, I
believe that it is important for a company to utilize them in order to be successful in marketing itself
to a vast amount of consumers, both loyal and potential.

Jake Indorf
Sophomore Integrated Marketing Communications major
I was born in Westchester County, N.Y., but now I live in Vermont. Since I was a child, I have always
critiqued what I watched on TV and what I read in newspapers. This later grew to include critiquing
everything from advertisements, to public relations campaigns. I believe the strongest campaigns
effectively	reach	the	largest	audience	possible.




                                           Team	Bio
                                                                                          20
Silvia Magana
Sophomore Integrated Marketing Communications major.
Living in New Rochelle, N.Y. and being so close to New York City has expanded my interest in the
field	of	communications.	I	have	specific	interests	in	the	fashion	and	entertainment	ends	of	Public	
Relations. I believe that in order for a company to survive it is key to have strong brand identity, and
costumer	loyalty.	Those	two	attributes	can	help	any	company	can	succeed.	I	believe	using	Web	2.0	
technology is essential and can give a company a competitive advantage.

Sara Martin
Sophomore Integrated Marketing Communications major
I was born in riverton N.J. My passion is graphic design. I am currently a TA for Presentation Media
and Visual Design, and Computer Information and Technology. I decided I wanted to be in the
marketing	communication	field	since	I	was	in	8th	grade	and	it	has	shaped	my	decisions	regarding	
my academic career ever since. I believe that strongest campaign revolve around the synergy of
different	forms	of	media.	

Tim Gendimenico
Sophomore Sports Media major
I’m	from	Hillsborough,	N.J.	and	I’m	interested	in	general	communications;	specifically	in	television.	
I have a goal of ultimately working the entertainment business. This is fascinating time in the media,
evolving	at	a	revolutionary	pace,	and	I	think	it	is	vital	to	be	influential	in	the	way	one	handles	new	
media.




Team	Bio	
       21
Appendix



Promotional magnet using the a new consistant logo
Used	in	budget	and	strategy




                                                              22
Design used for promotional buttons and stickers, using the new logo
Used in budget
Appendix
          F -X C h a n ge                                                                                                                                                                              F -X C h a n ge
     PD                                                                                                                                                                                           PD
          4/27/2011                                                             Fundraiser for Japan raised money to hel…
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               Fundraiser for Japan raised money to help
               5:52 PM, Apr. 15, 2011 |        Comments                                                                                                             0             Recommend

               FILED UNDER
                                                 Laurel: The Asian Women's Network would like to                             Tw itter
               Viewpoints                        thank the CT Bento Cafe and its fine staff for hosting
               Letters To The Editor                                                                                         Facebook
                                                 our recent fundraising event for the benefit of those
                                                 affected by the catastrophic events in Japan.                               Share


                                                                                                                             Email
                                                 We also appreciate the outpouring of support from the
                                                 community of this worthy cause, as shown by the                             Print
                                                 crowd that went to the CT Bento Cafe that day,
                                                                                                                          A AA
                                                 despite the short notice and limited media exposure.

                                                 The $2,500 generated by the event will go directly to
                                                                                                                                                                                      ADVERTISEMENT
                                                 accredited Japanese organizations working on the ground in the
                                                 affected community of Sendai and surrounding areas.                                       TOP STORIES

                                                                                                                                           Cortland soldier who was MIA in 1968 buried at
                                                                                                                                           Arlington - 6:26 PM, Apr. 26, 2011

                                                     Comments | Share your thoughts »                                                      Fall Creek oil source found in buried tank
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          theithacajournal.com/…/Fundraiser-Japa…                                                                                                                                                        1/3



    Article about CT Bento Fundraiser
    See Competitor analysis
LexisNexis® Academic: Print Preview                                                                                                 4/26/11 10:24 PM




 Appendix                                                     1 of 4 DOCUMENTS



                                                          The Globe and Mail (Canada)

                                                               April 6, 2007 Friday


 Wendy's aims to connect with young diners;
 Even the reliable Frosty will be revamped as chain faces pressure for stronger results
 BYLINE: JANET ADAMY

 SECTION: REPORT ON BUSINESS: THE WALL STREET JOURNAL; RESTAURANTS; Pg. B8

 LENGTH: 1090 words

 DATELINE: DUBLIN, OHIO


 For nearly four decades, Wendy's International Inc. served only one kind of Frosty: a vanilla-and-chocolate hybrid thicker than a
 milk shake yet creamier than most fast-food ice cream. No matter how many customers pleaded with him, Wendy's founder Dave
 Thomas refused to add another flavour, fearing it would slow operations behind the counter.

 But now, struggling to connect with younger diners, Wendy's is revamping the Frosty, along with the rest of its menu. Inspired by
 the success of Starbucks Corp.'s Frappuccinos, Wendy's is adding new flavours of Frosty that come with wide straws and bubble-
 shaped tops, and tinkering with a coffee-flavoured Frosty in its test kitchen at headquarters here. The chain also is taking an
 ambitious stab at relaunching a breakfast menu.

 The steps could be vital as the nation's No. 3 hamburger chain faces pressure from investor Nelson Peltz, whose affiliates have three
 seats on Wendy's board and are pushing the chain for stronger financial results. Fast-food industry observers have speculated that
 Wendy's is a takeover candidate, and the rumours could heat up in June, when Mr. Peltz's agreement not to acquire a controlling
 interest in the company expires.

 A Wendy's spokesman said the company doesn't comment on speculation, and a spokeswoman for Mr. Peltz didn't respond to a
 request for comment.

  Wendy's executives say they're in the early stages of a turnaround akin to the resurgence that McDonald's Corp. started in 2003
 when it stopped building more restaurants and began improving existing locations. But besides facing stiff competition from the



                                                              Objectives
 reinvigorated McDonald's, Wendy's will have to overcome some self-inflicted wounds. Part of the company's problem is that it has
 catered to the same generation of customers who began visiting Wendy's after its first location opened in 1969.

 "People in my generation, in their mid-40s or late 40s, frankly don't consume as much fast food," says Ian Rowden, Wendy's chief
 marketing officer. Mr. Rowden wants Wendy's to instead focus on consumers ages 16 to 34, many of whom are drawn by cheaper
 food and Internet marketing.

 But some Wendy's franchisees worry that, by targeting younger customers and pushing low-priced items, Wendy's could alienate its



                                                                                                                          24
 loyal, older customer base and cheapen its reputation for quality. Franchisees also haven't forgotten that an earlier attempt at breakfast
 during the mid-1980s flopped.

 When Kerrii Anderson took over as Wendy's chief executive a year ago, the chain began tackling its biggest problems: weak


 Article about CT Bento’s competitors
http://ezproxy.ithaca.edu:2239/lnacui2api/delivery/PreviewFrameDis…y%2Fdocs%2F1%2F72%2F1861%3A282435721%2Fformatted_doc&fileSize=5000     Page 1 of 3

 See Competitor analysis
Appendix




Mock up advertisment for the su[she] event
used in strategy




  Mock up website using the new cohesive branding
  used in strategy
Appendix




SHOGIJI Privace screens for an more private eating experience
seen in budget
Appendix




Chart showing pricing for magnetic promotional materials
used in budget

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CT Bento: Thinking Outside the Bento Box

  • 1. CT Bento: "Thinking Outside the Bento Box" April 27, 2011 13 1 solut ions Silvia Magana, Marc Phillips, Sara Martin, Christina Belli, Jake Indorf, & Tim Gendimenico
  • 2.
  • 3. Executive Summary ...............................4 Situation Analysis ..................................5- 7 Objectives.................................................8 Target Audiences ...................................9-10 Media Outlets.........................................11 Strategy....................................................12-13 Tactics.......................................................14-16 Measurement and Evaluation................17 Timetable.................................................18 Budget.......................................................19 About the Agency / Staff Bios ...............20-21 Supplements/Appendix Table of Contents 3
  • 4. 13Solutions is proud to work with CT Bento Cafe in creating a brand identity to maximize exposure. By creating an identity, CT Bento Cafe will become more noticeable among potential customers. CT Bento Cafe is a brand new Japanese restaurant located along Elmira Road’s “Fast Food Corridor.” 13Solutions’ plan will also engage customers and help CT Bento Cafe become the Japanese restaurant of choice among college students. However, there are many well-established competitors who receive regular business from 18 to 23-year-old college students. 13Solutions hopes to highlight CT Bento Cafe’s existing competitive advantages compared to other restaurants in Ithaca’s South Hill neighborhood. Since CT Bento Cafe is brand new, many of the advantages will be created through this public relations plan. CT Bento Cafe currently uses several different logos on written or in-house material. 13Solutions believes using a simple, unified logo will create a solid identity for the restaurant. To achieve top-of-mind recognition, the client’s name must be consistent with other forms of distributable media. Opportunity is abound, as CT Bento Cafe is the newest, and most affordable Japanese restaurant to open on South Hill. Budget-conscious students with a taste for exotic cuisine will find CT Bento Cafe’s selection and location as benefits. However, price alone is not the only deciding factor among young adults. By encouraging a healthy lifestyle through online publicity campaigns, 13Solutions can more effectively engage clientele. 13Solutions thanks CT Bento Cafe for the opportunity to create a plan that will effectively market this soon-to-be South Hill gem as the best Japanese restaurant in Ithaca, N.Y.  Executive Summary 4
  • 5. strengths weaknesses • Reasonably priced to fit needs of college students • Staff has experience with restaurants, and not and budget-conscious restaurant-goers marketing • Japanese cuisine is a healthy dining option, • No consistency within the brand’s identity particularly in an area with fast-food restaurants • No delivery option • A large well decorated space, with tables spread • Brand new restaurant; no customer loyalty or out for privacy reputation • Free WiFi • Small staff, still in the training process • Already provides sushi to Ithaca College’s food • Competition with other Japanese restaurants court throughout Ithaca, N.Y. • Only Japanese option along the “Fast Food • No restaurant reviews in online or print media Corridor” on Elmira Road • Limited media coverage • Located on a high-traffic area near Ithaca’s large strip malls • Brand new; CT Bento Cafe could develop a good • Competition in the restaurant industry is huge. brand reputation from the beginning CT Bento Cafe is entering the market when • The space provides a good atmosphere for there are several Japanese restaurants already in students who are interested in studying off- Ithaca, N.Y. campus. • Rise in gas prices could make it impossible for • Providing catering could be ideal for business CT Bento Cafe to start delivery meetings and private parties • Constant concern regarding the safety of fish • The traffic on Elmira Road could help CT Bento products (Mercury poisoning, radiation, etc.) Cafe reach new customers • Many college students do not spend the entire • Ithaca, N.Y. is filled with “foodies” always year in Ithaca, N.Y., which may equate to slower looking for a new, healthy, and natural place to sales during the summer months dine. (A “foodie” is someone who appreciates • Low success rate of the restaurant industry in quality meals and often tells his or her friends general about the experience) • Decrease in Ithaca, N.Y. tourism • During the summer, the restaurant could team • Employees leaving the business up with the Ithaca Farmers’ Market to have • Bad economy causes casual dining to decrease fresh, organic ingredients • Develop partnerships with local establishments to promote business (i.e.: hair and nail salons, and hotels, etc.) opportunity threats Situation Analysis 5
  • 6. Aki Samurai Japanese Restaurant • Delivery with a minimum of $12 • Features a bar, fine dining, romantic setting, liquor license, and karaoke Asia Cuisine • No delivery • Features inexpensive food Sushi O Sake Japanese Restaurant • No delivery • Has a liquor license and has a prominent location in on South Aurora Street, across from Ithaca Commons • According to online reviews, the restaurant’s menu is uninspiring • According to 13Solutions’ online survey, this is the most recognizable Japanese restaurant in Ithaca’s South Hill neighborhood, (see appendix). Kayuga Japanese Restaurant  • No delivery • Features fresh seafood, but is considered expensive Competitor Analysis 6
  • 7. Kyushu Hibachi & Sushi Bar  • No delivery • Features fine dining in a family-friendly atmosphere • 82% of survey responders would bring their homework to a restaurant if the atmosphere is quiet and conducive to studying. A family-friendly restaurant is most likely loud and busy Plum Tree Japanese Restaurant  • Delivery with a minimum of $15 • Features inexpensive meals, private parties, liquor license, and online orders CT Bento Café  • No delivery • 70% of survey responders do not know where CT Bento Cafe is located • Features free WiFi, restricted liquor license, quiet ambiance, and reasonable prices. In addition, CT Bento Cafe offers free, abundant parking, and room for private parties or meetings • 79% of survey responders ranked reasonable prices as one of the top choices for chosing a sushi restaurant; CT Bento Cafe can use this data as an advantage Bubble Tea Asian & Thai Cuisine  • Delivery with a minimum of $12 • Features a 10% off online discount Competitor Analysis 7
  • 8. • Increase awareness of CT Bento Cafe: Increase awareness of the restaurant within the Ithaca, N.Y. community, specifically among the Cornell University and Ithaca College student bodies. • Organize specials or discounts: Bring in new customers or generate more brand loyalty through repeat customers. Events and promotions are explained in the “Strategy” section. • Unify brand image: Revitalize marketing material so that it uses the same color scheme, typefaces and logo. The inconsistency may confuse customers. • Position CT Bento Cafe as a healthy and affordable restaurant: CT Bento Cafe is located in the “Fast Food Corridor.” 13Solutions will differentiate the restaurant from its surroundings with health and price-sensitive promotions. Objectives 8
  • 9. • College students between the ages of 18 and 22, attending Ithaca College; students mostly from Northeast and New England regions (New York, New Jersey, Massachusetts, etc.) Ū Students with a general income of minimum wage or less who rely on money from on-campus jobs, part-time jobs, and/or parental allowances Ū Specific on-campus clubs to target based on interest: Asian American Alliance, Anime Society, Culinary Arts Club • College students between the ages of 18 and 22, attending Cornell University; students mostly from New York State, Mid-Atlantic states, or International Ū Because of the high international population (at least 17%), an interest in ethnic foods is more common • Teens and young adults looking for healthy dining choices and interesting food at a lower cost; likely to be looking for Asian cuisine and particularly cheaper, fresher sushi options • Students who are now part or full-time residents of Ithaca, N.Y. The city is politically liberal and environmentally conscious. Residents look for abundant vegetarian and vegan options when dining out • Seniors living in Longview and Kendall at Ithaca, who have limited income and enjoy inexpensive dining options Primary Audience 9
  • 10. • Full-time residents of Ithaca, N.Y., population of 29,006, mostly blue-collar, and with a relatively low level of income compared to the rest of New York and the United States. In 2009, the estimated median household income was $27,342, compared to New York’s average of $54,659 • Comprised of both men and women ages 25+, looking for low-cost, fresh Asian cuisine. Includes a target audience of childless couples in search of an interesting, fun night out. Target audience is a term to describe a specific group of people that will be reached by a public relations campaign • Academics and administrators from Cornell University and Ithaca College, who are looking for convenient, healthy dining options • Tourists visiting Ithaca, primarily those staying at chain hotels near CT Bento Cafe • Businesses in Ithaca, N.Y. seeking cheaper alternatives for dining and catering Important locations to distribute menus • Ithaca Tompkins County Convention and Visitors Bureau • Chain hotels • Bed & Breakfast-style hotels • State parks • College admissions offices Secondary Audience 10
  • 11. Local Cable TV • ICTV 16 - (Ithaca College Television) broadcast to 30,000 homes in the Ithaca, N.Y. area via Time Warner Cable Radio • WICB 91.7 – Ithaca College radio station (ranked as #1 College Radio Station in the United States in 2010) • WVBR 93.5 – Cornell University radio station Local Newspapers/Magazines • The Ithacan – Ithaca College campus-wide newspaper; paper and online versions • The Cornell Daily Sun – Cornell University’s campus-wide newspaper; paper and online versions • The Ithaca Journal – Paper and online newspaper for the city of Ithaca, N.Y. and Tompkins County • Ithaca Times – Local newspaper that includes a visitor’s guide with restaurant options; paper and online • Edible Finger Lakes Magazine – Local food magazine for the Finger Lakes region B l o g s : f o o d r e v i e w s i t e s f o r residents, tourists • 14850 Dining – Local restaurant review site • Eating Ithaca – Local restaurant review/news site • Yelp.com – National; popular review site for local businesses Media Outlets 11
  • 12. • Become the Japanese restaurant of choice for 18 to 22-year-old college students Ū Revamp the existing CT Bento Cafe Facebook page to include weekly updates with specials and lifestyle advice ▪ Updates could include nutrition facts of other meals compared to sushi ▪ Japanese wisdom/quotes ▪ How to meditate ▪ Reinforces how CT Bento Cafe cares about its customers • Create one, solitary logo to represent CT Bento Cafe across all media Ū Social media Ū Keep basic website, but create new design Ū Partner with Campusfood.com and implement logo on personal page Ū Staff uniform t-shirts Ū Restaurant signage Ū Restaurant and take-out menus • Create a “stickiness” factor among the target demographic. Essentially a way to make sure the customers stay interested Ū Infiltrate student-produced forms of media with PR-related stories for free publicity ▪ Her Campus - Ithaca ▪ The Ithacan ▪ The Cornell Daily Sun ▪ Buzzsaw Magazine ▪ WICB ▪ VIC ▪ ICTV 16 ▪ Simple, elegant distributable ▪ Laptop sticker ▪ Bumper sticker or car window decal ▪ Die-cut (custom) door magnet Strategy 12
  • 13. Su[she] • Offer perks to demographic girls and partner with local nail salon(s) to create the perfect “Girls Day Out” • Start at local salon and buy a discounted dinner at CT Bento. • Customers who participate in Su[she] will have Shoji screens around their table(s) to create a private, intimate setting Let the Good Times Roll • Make-your-own sushi roll for special occasions: Birthday, Date Night, excellent academic grades, etc. • Wait staff can take photo of customers and post on Facebook. • Encourages photographed customers to “Like” the Facebook page and tag themselves in the photo. This action will allow customers to share photos with friends. I t h a c a C o l l e g e a n d C o r n e l l University-related sushi rolls • Bombers • Big Red • Bears • Taughannock • Buttermilk • South Hill Create-a-roll contest • Engages customers through voting and receiving updates on Facebook • Customer cannot vote until he or she “Likes” the Facebook page Strategy 13
  • 14. Tactics through the Media • Advertisements in college papers Ū The Ithacan and Cornell Daily Sun • Ithaca Times News Story Ū Contact Ithaca Times reporter Ū Bring reporter to CT Bento’s to discuss business relationship with Ithaca College and Cornell with a complimentary lunch Ū Emphasize that CT Bento is a family business • Advertisement in Ithaca Athletics & Events Center Ū Large frequency due the amount of tourist and parents that will pass through Ū Tourists & parents see Rack-Card at Hotel and then sign at sporting event Ū Out-of-towners for an athletic event will be looking for somewhere to eat • WICB Radio spot Ū Inform students that sushi from the Ithaca College food court is from CT Bento • CT Bento stickers Ū Sleek, cool stickers and magnets students can take for free Ū Other local buisnesses have found success using this methode Ū Increases brand awareness T a c ti cs t o R e a c h the c o l l e g e c o m m unit y • Informational Flyers Ū Target Ithaca College Circle Apartments Ū Promote specials and events Ū Increases brand awareness • Delivery (IC Campus) Ū Majority of college students do not have cars Ū Gives college students another incentive to buy CT Bento. Ū Delivery car is seen by students Ū Increases spread of menus Ū Invite a member of The Ithacan & Cornell Journal for a free lunch at CT Bento Ū Write a positive review about their experience in newspaper Ū Students will see the name CT Bento Ū Students will trust a review by their peers Tactics 14
  • 15.  • Culinary Arts Club sponsored event Ū Team up with the Culinary Arts Club Ū Hand out free sushi and pamphlets about Japanese cuisine in Ithaca College’s Campus Center Ū Distribute CT Bento menus Ū CT Bento sign present during event Tactics to reach online community • Create an interactive website for CT Bento Ū Same design as the menus and store-front sign Ū Descriptive and informational Ū Pictures of various dishes Ū Mulitple pictures of CT Bento’s interior and exterior • Twitter account Ū Keeps in touch with customers Ū Keeps customers updated with information • Facebook page Ū Post information about the nutrition of CT Bento food Ū Create Facebook events that will get students to visit CT Bento Ū Post pictures of dishes • VisitIthaca.com Ū Opens CT Bento to potential tourists Ū Expands brand relevance outside of Ithaca , N.Y. Ū Easy for customers to find information • CampusFood.com Ū Costumers can view CT Bento’s menu and other specials Ū Adds another vechicle to reach customers Tactics to bring in customers • College student discounts Ū 10%-15% discount to college students Ū Draws target audience to C.T. Bento Ū Incentive to chose C.T. Bento over competitors Ū Demonstrates college friendly atmosphere Tactics 15
  • 16.  • College-student specials Ū Menu item tailored for college kids Ū Similar to Dunbar’s, a local bar, and their “Group Therapy” drink special. The special could be a variety platter for a fairly cheap price. Ū Encourages hungry college kids to come Ū Pitcher of beer discount • Rack-Cards Ū Distribute to hotels in area: Hampton Inn, Best Western, Holiday Inn, Comfort Suites Ū Distribute at Farmer’s Market and Ithaca information center Ū Expends customer audience Ū Creates a reliable reputation amongst travelers • Early Bird Special (Early Empire) Ū Discount food for senior citizens from 4-6 p.m. Ū Increase in secondary revenue • Early afternoon & late night discount / special Ū Make customers aware that CT Bento is open the majority of the day Ū Early afternoon 11:00 a.m. - 12:00 p.m. will draw business crowd Ū Late night discount 9:00 p.m. - 11:00 p.m. will draw college crowd • ID Express / City Bucks Ū Students are more willing to spend pre-paid debit account funds Ū Less competition in ID Express / City Bucks Ū Healthy alternative to other pre-paid debit restaurants • Grand Re-Opening Ū More prepared this time Ū Ithaca Chamber of Commerce will allow CT Bento to have an official ribbon-cutting ceremony with town officials and local news outlets. • Local Media Day Ū Host various restaurant reviewers Ū Open to journalists looking to cover CT Bento Ū A positive initial review will give CT Bento credibility and spread awareness • Create-a-Roll Contest Ū Contestants submit recipes or ideas for their sushi on Facebook Ū Post picture on facebook or make updates on Twitter Ū Winning roll can become a weekly special Ū Possible addition to menu Tactics 16
  • 17. F a c e b o o k a n d T w i t t e r m e t r i c s Social networking sites have automatic metrics used for evaulation. The Facebook hits can be measured by how many “friends” or “Likes” are gathered. Twitter is measured through how many followers are gained over a certain duration of time. Website hits CT Bento Cafe’s personal website should incorporate Google Analytics, the industry standard for measuring website activity. Links should be provided to the social media pages within the website. Receipt surveys At the bottom of every receipt, there will be directions to an online survey measuring satisfaction with food, service, and environment. Incentives for customers to fill out the survey should be included. For example, a free Bubble Tea could be offered to customers who complete the surveys. Prior and Post revenue checks A simple comparison of the revenues CT Bento Cafe gained before, during, and after the campaign launch would help estimate helpfulness of the new public relations tactics. Campusfood.com orders 13Solutions will measure how much revenue is generated exclusively through CT Bento Cafe’s page on Campusfood.com. Campusfood.com is the only destination for college students to order food directly to his or her dorm room. Measurement and Evaluation 17
  • 18. Type Event Expected Date Create Twitter Account Revamp FaceBook Page Online June 1st, 2011 Revamp Website Register with Campusfood.com Re-Grand Opening Friday, June 4th, 2011 Special Events Create-A-Roll Contest May 16th – June 17th Media D June 17th, 2011 Create flyers for Special Events / As Special Events & Promotions Promotions come Promotion Su[she] Night: Saturday afternoons Let the Good Times Roll On-going TimeTable 18
  • 19. *Social Media Networks After CT Bento reaches brand consistency the company should invest in: • new exterior signage • new restaurant menus • website and maintenence fees • Interns Budget 19
  • 20. Marc Phillips Sophomore Integrated Marketing Communications major, Journalism minor. I live less than hour outside of New York City, in a town where all of the adults commute into the city every weekday. Seeing my friends parents work in executive positions at large agencies and firms has impressed me since I developed an interest in brand management and marketing. I work as the social media manager for BoatYard Grill in Ithaca, N.Y., and manage several other Facebook pages for smaller clients. Christina Belli Sophomore Integrated Marketing Communications major For as long as I can remember, I have been interested in public relations (more specifically, entertainment public relations). I live in close proximity to New York City and plan on pursuing a career there in the future. Because technology and social media are growing in our world so vastly, I believe that it is important for a company to utilize them in order to be successful in marketing itself to a vast amount of consumers, both loyal and potential. Jake Indorf Sophomore Integrated Marketing Communications major I was born in Westchester County, N.Y., but now I live in Vermont. Since I was a child, I have always critiqued what I watched on TV and what I read in newspapers. This later grew to include critiquing everything from advertisements, to public relations campaigns. I believe the strongest campaigns effectively reach the largest audience possible. Team Bio 20
  • 21. Silvia Magana Sophomore Integrated Marketing Communications major. Living in New Rochelle, N.Y. and being so close to New York City has expanded my interest in the field of communications. I have specific interests in the fashion and entertainment ends of Public Relations. I believe that in order for a company to survive it is key to have strong brand identity, and costumer loyalty. Those two attributes can help any company can succeed. I believe using Web 2.0 technology is essential and can give a company a competitive advantage. Sara Martin Sophomore Integrated Marketing Communications major I was born in riverton N.J. My passion is graphic design. I am currently a TA for Presentation Media and Visual Design, and Computer Information and Technology. I decided I wanted to be in the marketing communication field since I was in 8th grade and it has shaped my decisions regarding my academic career ever since. I believe that strongest campaign revolve around the synergy of different forms of media. Tim Gendimenico Sophomore Sports Media major I’m from Hillsborough, N.J. and I’m interested in general communications; specifically in television. I have a goal of ultimately working the entertainment business. This is fascinating time in the media, evolving at a revolutionary pace, and I think it is vital to be influential in the way one handles new media. Team Bio 21
  • 22. Appendix Promotional magnet using the a new consistant logo Used in budget and strategy 22 Design used for promotional buttons and stickers, using the new logo Used in budget
  • 23. Appendix F -X C h a n ge F -X C h a n ge PD PD 4/27/2011 Fundraiser for Japan raised money to hel… ! ! W W O O N N BUY/SELL: JOBS CARS HOMES APART MENT S DAT ING CLASSIFIEDS CEL EBRATIONS DEALS PLACE AN AD SUBSCRIPTION SERVICES y y bu bu to to k k lic lic C C w w m m w. w. k.c c w w Helpu - t r a c k . o o doc u -tr a c News Sports Events Viewpoints Business Obituaries Life Social doc Sign up Log in FEATURED: Your Photos Blogs Facebook Find what you are looking for ... SEARCH ADVERTISEMENT Fundraiser for Japan raised money to help 5:52 PM, Apr. 15, 2011 | Comments 0 Recommend FILED UNDER Laurel: The Asian Women's Network would like to Tw itter Viewpoints thank the CT Bento Cafe and its fine staff for hosting Letters To The Editor Facebook our recent fundraising event for the benefit of those affected by the catastrophic events in Japan. Share Email We also appreciate the outpouring of support from the community of this worthy cause, as shown by the Print crowd that went to the CT Bento Cafe that day, A AA despite the short notice and limited media exposure. The $2,500 generated by the event will go directly to ADVERTISEMENT accredited Japanese organizations working on the ground in the affected community of Sendai and surrounding areas. TOP STORIES Cortland soldier who was MIA in 1968 buried at Arlington - 6:26 PM, Apr. 26, 2011 Comments | Share your thoughts » Fall Creek oil source found in buried tank New York leads nation in spending on social aid YOU MIGHT ALSO BE INTERESTED IN SEE ALL TOP STORIES MORE LETTERS TO THE EDITOR HEADLINES MOST POPULAR We can't afford to foul our air, water 1. Fall Creek oil source found in buried tank GOP wants to end social safety net 2. State rushes to rework STAR system 3. Study finds Elmira Correctional Facility has Proposed deer fences are not the answer high rate of sexual misconduct involving staff, inmates Forum to offer ideas about gas drilling 4. New York leads nation in spending on social aid Objectives Selected for you by a sponsor: 5. Cortland soldier who was MIA in 1968 buried at Arlington Glover Burial at Easter egg No Arrests Yet Arlington hunt In National Zoo Stabbing MOST COMMENTED Slashing funds for hungry is not right 16 Broadband access in Tompkins at issue 15 theithacajournal.com/…/Fundraiser-Japa… 1/3 Article about CT Bento Fundraiser See Competitor analysis
  • 24. LexisNexis® Academic: Print Preview 4/26/11 10:24 PM Appendix 1 of 4 DOCUMENTS The Globe and Mail (Canada) April 6, 2007 Friday Wendy's aims to connect with young diners; Even the reliable Frosty will be revamped as chain faces pressure for stronger results BYLINE: JANET ADAMY SECTION: REPORT ON BUSINESS: THE WALL STREET JOURNAL; RESTAURANTS; Pg. B8 LENGTH: 1090 words DATELINE: DUBLIN, OHIO For nearly four decades, Wendy's International Inc. served only one kind of Frosty: a vanilla-and-chocolate hybrid thicker than a milk shake yet creamier than most fast-food ice cream. No matter how many customers pleaded with him, Wendy's founder Dave Thomas refused to add another flavour, fearing it would slow operations behind the counter. But now, struggling to connect with younger diners, Wendy's is revamping the Frosty, along with the rest of its menu. Inspired by the success of Starbucks Corp.'s Frappuccinos, Wendy's is adding new flavours of Frosty that come with wide straws and bubble- shaped tops, and tinkering with a coffee-flavoured Frosty in its test kitchen at headquarters here. The chain also is taking an ambitious stab at relaunching a breakfast menu. The steps could be vital as the nation's No. 3 hamburger chain faces pressure from investor Nelson Peltz, whose affiliates have three seats on Wendy's board and are pushing the chain for stronger financial results. Fast-food industry observers have speculated that Wendy's is a takeover candidate, and the rumours could heat up in June, when Mr. Peltz's agreement not to acquire a controlling interest in the company expires. A Wendy's spokesman said the company doesn't comment on speculation, and a spokeswoman for Mr. Peltz didn't respond to a request for comment. Wendy's executives say they're in the early stages of a turnaround akin to the resurgence that McDonald's Corp. started in 2003 when it stopped building more restaurants and began improving existing locations. But besides facing stiff competition from the Objectives reinvigorated McDonald's, Wendy's will have to overcome some self-inflicted wounds. Part of the company's problem is that it has catered to the same generation of customers who began visiting Wendy's after its first location opened in 1969. "People in my generation, in their mid-40s or late 40s, frankly don't consume as much fast food," says Ian Rowden, Wendy's chief marketing officer. Mr. Rowden wants Wendy's to instead focus on consumers ages 16 to 34, many of whom are drawn by cheaper food and Internet marketing. But some Wendy's franchisees worry that, by targeting younger customers and pushing low-priced items, Wendy's could alienate its 24 loyal, older customer base and cheapen its reputation for quality. Franchisees also haven't forgotten that an earlier attempt at breakfast during the mid-1980s flopped. When Kerrii Anderson took over as Wendy's chief executive a year ago, the chain began tackling its biggest problems: weak Article about CT Bento’s competitors http://ezproxy.ithaca.edu:2239/lnacui2api/delivery/PreviewFrameDis…y%2Fdocs%2F1%2F72%2F1861%3A282435721%2Fformatted_doc&fileSize=5000 Page 1 of 3 See Competitor analysis
  • 25. Appendix Mock up advertisment for the su[she] event used in strategy Mock up website using the new cohesive branding used in strategy
  • 26. Appendix SHOGIJI Privace screens for an more private eating experience seen in budget
  • 27. Appendix Chart showing pricing for magnetic promotional materials used in budget