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Don’t Hide Your Content  in a Traditional Help System A case study for implementing a DITA-based HTML5 help system   An in...
Panel <ul><li>Moderator: Dan Dube  (EVP Cloud Solutions,  Really Strategies) </li></ul><ul><li>Presenter: Paula Toth  (Sin...
DocZone : The Industry's First SaaS Solution for XML Content Management and Single-Source Publishing <ul><li>Mission:  </l...
Pre-translate content and alert translators How does it work? Vendor localizes DITA content with DocZone translation tool ...
 
Online Poll
Don’t Hide Your Content  in a Traditional Help System A case study for implementing a DITA-based HTML5 help system   An in...
“ We change…when the PAIN of staying the same becomes greater than the pain of changing!” — Henry Cloud Our Client’s Pain
<ul><li>Time consuming publishing </li></ul><ul><ul><ul><ul><ul><li>  = </li></ul></ul></ul></ul></ul>Our Client’s Pain, c...
<ul><li>Time consuming publishing </li></ul><ul><li>Inconsistent brand formatting </li></ul><ul><li>  = </li></ul>Our Clie...
<ul><li>Time consuming publishing </li></ul><ul><li>Inconsistent brand formatting </li></ul><ul><li>Content duplication </...
<ul><li>Time consuming publishing </li></ul><ul><li>Inconsistent brand formatting </li></ul><ul><li>Content duplication </...
<ul><li>Delayed time to market </li></ul><ul><li>Inaccurate and inconsistent documentation </li></ul><ul><li>Low user sati...
<ul><li>Content duplication </li></ul><ul><li>Topic-based authoring  </li></ul><ul><li>Reuse features for </li></ul><ul><u...
<ul><li>Reduce the publishing effort </li></ul><ul><li>Switched from Frame and MadCap Flare to XMetal authoring and DocZon...
<ul><li>Make the brand styling consistent  </li></ul><ul><li>Applied consistent brand styling specifications </li></ul><ul...
<ul><li>Reduce duplication </li></ul><ul><li>Applied a content reuse strategy </li></ul><ul><ul><li>Reusable topics, parag...
<ul><li>Make content more accessible </li></ul><ul><li>Provided an HTML5 help system accessible on the Internet      Fram...
<ul><li>Totally open and accessible to all search engines </li></ul><ul><li>5 modes of navigation </li></ul><ul><ul><li>TO...
<ul><li>Supports browser forward and back buttons </li></ul><ul><li>Compatible with </li></ul><ul><ul><li>Windows XP & Win...
<ul><li>Automated publishing Decreased cost to update content by 15%  Reduced time to output content </li></ul><ul><ul><li...
<ul><li>Accessible HTML5 help system  Enabled users to search the Internet  </li></ul><ul><ul><li>Provided immediate answe...
Demonstration
<ul><li>Why not… </li></ul><ul><li>Automate publishing </li></ul><ul><li>Reuse content </li></ul><ul><li>Open help topics ...
  +        + 925-956-4215 WWW.techprose.com [email_address] http://www.linkedin.com/in/paulatoth Questions
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Don’t Hide Your Content in a Traditional Help System: A Case Study from TechProse Featuring DocZone

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Don’t Hide Your Content in a Traditional Help System: A Case Study from TechProse Featuring DocZone.

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Don’t Hide Your Content in a Traditional Help System: A Case Study from TechProse Featuring DocZone

  1. 1. Don’t Hide Your Content in a Traditional Help System A case study for implementing a DITA-based HTML5 help system An independent consulting firm specializing in change management, documentation, and training The industry's leading cloud solution for creating, managing, translating, and single-source publishing of DITA content
  2. 2. Panel <ul><li>Moderator: Dan Dube (EVP Cloud Solutions, Really Strategies) </li></ul><ul><li>Presenter: Paula Toth (Single Sorceress, TechProse) </li></ul>
  3. 3. DocZone : The Industry's First SaaS Solution for XML Content Management and Single-Source Publishing <ul><li>Mission: </li></ul><ul><li>To provide the benefits of XML content management in a “Software as a Service” (SaaS) business model, without the typical overhead associated with large capital software expenditures or months of analysis. </li></ul><ul><li>Solution Highlights: </li></ul><ul><li>Foundation of proven, production-ready technology </li></ul><ul><li>Completely based on open standards </li></ul><ul><li>Subscription-based license model </li></ul>
  4. 4. Pre-translate content and alert translators How does it work? Vendor localizes DITA content with DocZone translation tool PDF EPUB Publish to all output formats for all markets HTML Help RTF No customer technology investment (just a monthly fee) Reduced localization cost and cycle time Collaborative review and approval Check content into DocZone server DITA DITA DITA Write/edit DITA content Create/store images Link with DITA content
  5. 6. Online Poll
  6. 7. Don’t Hide Your Content in a Traditional Help System A case study for implementing a DITA-based HTML5 help system An independent consulting firm specializing in change management, documentation, and training The industry's leading cloud solution for creating, managing, translating, and single-source publishing of DITA content
  7. 8. “ We change…when the PAIN of staying the same becomes greater than the pain of changing!” — Henry Cloud Our Client’s Pain
  8. 9. <ul><li>Time consuming publishing </li></ul><ul><ul><ul><ul><ul><li> = </li></ul></ul></ul></ul></ul>Our Client’s Pain, cont.
  9. 10. <ul><li>Time consuming publishing </li></ul><ul><li>Inconsistent brand formatting </li></ul><ul><li> = </li></ul>Our Client’s Pain, cont.
  10. 11. <ul><li>Time consuming publishing </li></ul><ul><li>Inconsistent brand formatting </li></ul><ul><li>Content duplication </li></ul>Our Client’s Pain, cont.
  11. 12. <ul><li>Time consuming publishing </li></ul><ul><li>Inconsistent brand formatting </li></ul><ul><li>Content duplication </li></ul><ul><li>Inconclusive search results </li></ul>Our Client’s Pain, cont.
  12. 13. <ul><li>Delayed time to market </li></ul><ul><li>Inaccurate and inconsistent documentation </li></ul><ul><li>Low user satisfaction ratings </li></ul><ul><li>Increasing support burden </li></ul>Result of Not Addressing Pain
  13. 14. <ul><li>Content duplication </li></ul><ul><li>Topic-based authoring </li></ul><ul><li>Reuse features for </li></ul><ul><ul><li>Topics </li></ul></ul><ul><ul><li>Paragraphs </li></ul></ul><ul><ul><li>Phrases </li></ul></ul><ul><ul><li>Rows in tables </li></ul></ul>Solution Key DITA
  14. 15. <ul><li>Reduce the publishing effort </li></ul><ul><li>Switched from Frame and MadCap Flare to XMetal authoring and DocZone CMS storage/publishing </li></ul><ul><li>Automated publishing to PDF and online help </li></ul>Solution #1
  15. 16. <ul><li>Make the brand styling consistent </li></ul><ul><li>Applied consistent brand styling specifications </li></ul><ul><li>PDF Online Help </li></ul>Solution #2
  16. 17. <ul><li>Reduce duplication </li></ul><ul><li>Applied a content reuse strategy </li></ul><ul><ul><li>Reusable topics, paragraphs, phrases, table rows </li></ul></ul><ul><ul><li>Conditions and filtering </li></ul></ul>Solution #3
  17. 18. <ul><li>Make content more accessible </li></ul><ul><li>Provided an HTML5 help system accessible on the Internet  Framesets/iFrames  Tables used for page formatting  Services running on the server  Plugins/Flash/Flex  CHM  Robohelp  MadCapFlare  Adobe Air  Eclipse Help </li></ul>Solution #4
  18. 19. <ul><li>Totally open and accessible to all search engines </li></ul><ul><li>5 modes of navigation </li></ul><ul><ul><li>TOC </li></ul></ul><ul><ul><li>Breadcrumbs </li></ul></ul><ul><ul><li>Parent and child links </li></ul></ul><ul><ul><li>Related links </li></ul></ul><ul><ul><li>Keyword search </li></ul></ul>Solution #4, cont.
  19. 20. <ul><li>Supports browser forward and back buttons </li></ul><ul><li>Compatible with </li></ul><ul><ul><li>Windows XP & Win 7 </li></ul></ul><ul><ul><li>IE 7,8, & 9 </li></ul></ul><ul><ul><li>FireFox </li></ul></ul><ul><ul><li>Chrome </li></ul></ul><ul><ul><li>Safari </li></ul></ul>Solution #4, cont.
  20. 21. <ul><li>Automated publishing Decreased cost to update content by 15% Reduced time to output content </li></ul><ul><ul><li>From 16 to 1.5 hours for PDF </li></ul></ul><ul><ul><li>From 4 weeks to 15 minutes for online help </li></ul></ul><ul><li>DITA reuse features Enabled authors eliminate content duplication </li></ul><ul><ul><li>Reduced the words in the repository by 50% </li></ul></ul><ul><ul><li>Decreased the cost to update content by additional 35% </li></ul></ul><ul><ul><li>Eliminated inaccuracies and inconsistencies introduced by duplicated content </li></ul></ul>Results of Re-Engineering
  21. 22. <ul><li>Accessible HTML5 help system Enabled users to search the Internet </li></ul><ul><ul><li>Provided immediate answers to questions </li></ul></ul><ul><ul><li>Provided access to answers from any device </li></ul></ul><ul><ul><li>Increased user satisfaction ratings </li></ul></ul>Results of Re-Engineering, cont.
  22. 23. Demonstration
  23. 24. <ul><li>Why not… </li></ul><ul><li>Automate publishing </li></ul><ul><li>Reuse content </li></ul><ul><li>Open help topics to search engines </li></ul><ul><li>Make help available on any device </li></ul><ul><li> + + </li></ul>Summary
  24. 25. + + 925-956-4215 WWW.techprose.com [email_address] http://www.linkedin.com/in/paulatoth Questions

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