Personal Information
Organization / Workplace
Poznan, Greater Poland District, Poland Poland
Occupation
Service Design + Design Management
Industry
Apparel / Fashion
Website
service-design.pl
About
# Full-time lecturer and researcher at Collegium Da Vinci, cooperating also with Poznan University of Economics at the Faculty of Management, Department of Services Management, as well as lecturing post-graduate courses at a number of different universities. Wrote a master work on “Advertising of the Immaterial Services”. Working as a researcher has done his doctor’s degree on “Professional Services Marketing and Quality Assurance”. University Senate has rewarded the Doctoral Thesis.
# His professional experience was gathered in cooperation with many Polish and international companies, both in Poland and internationally. Among main clients are: Merill Lynch Investment Emerging Markets w...
Tags
service design
customer journey
design thinking
customer experience
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