Marcelo Correa

São Paulo Area, Brazil Brazil

IT Compliance, Indicators and Process Manager

Apparel / Fashion

PERFIL TAMBÉM EM PORTUGUÊS ------------------------------------------------------ 12 years of experience in information technology. Hands-on Manager with a focus on improve the service support and service delivery, through the best practices in Governance - Processes and Compliance. In the past, I worked as Consultant (IT and Business areas), Auditor, Trainer and Teacher. Expertise: • IT Services Improvement Program Management, including Processes and Flow charts (Swim Lane - ARIS and VISIO), Rules and Procedures, Indicators (KPI) etc. • Implementation of ITSM Processes, including Service Catalogue, Event, Incident, Service Request, Information Request, Problem, Change, Acces...