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Using  Feedback  To Your Advantage
Feedback is a  GIFT!
There are  2   Types of Feedback
We  Prefer  Positive Feedback
We  Don’t  Like Negative Feedback
“ There is more  useful data  in negative feedback as there is in positive feedback” Jack Canfield Author, The Success Principles
It’s time to  CHANGE  how you feel about Negative Feedback
Negative Feedback  = “ Improvement  Opportunities”
 
Feedback  Guides  You On Track Off Track
There are many ways to  respond  to feedback Some simply  don’t work
Responding  to Feedback ,[object Object],[object Object],[object Object]
Responding  to Feedback ,[object Object],[object Object],[object Object],JUST DON’T WORK!
How many times have you or someone you know received  negative feedback  and simply  caved in  or decided to  quit ?
All that does is keep you stuck  in the same place
How many times have you reacted with  anger  and  hostility  toward someone who was giving you feedback that was  genuinely useful ?
All it does is  push  the person and the feedback  away .
We all know people who  tune out  everyone’s point of view but their own. They  don’t  want to  hear  anything anyone else has to say.
Feedback could  significantly transform  their lives Sad  thing is…
Just   WELCOME   it and   USE   it Remember,   feedback   is simply   information .  You  don’t  have to take it   personally
The most  intelligent  and  productive response is to simply say:  Thank you   for the feedback.  Thank you  for caring enough to take time and tell me what  you see  and how  you feel . I appreciate that.
Most people  will not  voluntarily give you feedback. They are as  uncomfortable  with possible  confrontation  as you are.   Ask  for feedback.
The  most valuable  question You may  ever learn Ready?...
The  most valuable  question You may  ever learn On a  scale of 1 to 10 , how would  you rate  the quality of our  relationship   (service/product)  during the  last week   (2 weeks/month/quarter/season) ?
What  would it take  to make it a 10? Any answer  less than a 10 gets a follow-up question
Knowing that a person is  dissatisfied  is not enough. Knowing  in   detail  what will  satisfy  them gives you the information you need  to do  what is necessary to create a winning product, service, or relationship.
You  can’t fix , what you don’t know is  broken Feedback  can help
Whether we  ask  or not, Feedback  comes  in different forms
Whatever it is, it’s  important   to listen  to the feedback
Take a few  steps …..
If you hear “ OFF TRACK ”, take a step in a direction you believe may be on course…. and listen Listen…
IMPORTANT! Not all feedback is useful or  accurate.  You must  consider the source . Some feedback is polluted by the psychological distortion of the  person giving you  the feedback
Look for  patterns “ If  one person  tells you you’re a horse,  they’re crazy . If  3 people  tell you you’re a horse, there’s a  conspiracy  afoot. If  ten people  tell you you’re a horse, it’s  time to buy  a saddle.” Jack Rosenblum
When all indicators say you’ve had a “ failure experience ”, there’s a number of things you can do to  respond  appropriately and keep  moving forward .
Acknowledge  you did the best you could with the awareness, knowledge, and skills  you had  at the time
Write down  everything you learned from the experience
Clean up  your messes.
Review your  Successes .
Refocus  on your Goal Incorporate lessons learned,  recommit  to your original plan, or create a new plan of action, and then get on with it.  Stay in the Game .
You’re  going  to make a lot of mistakes along the way.  Dust yourself off , and  never  give up.
Based on Jack Canfield’s “ The Success Priniciples ”  Created by Myra Roldan http://myra.weebly.com http://chickylounge.blospot.com http://www.beautifuldiva.com

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Using Feedback to Your Advantage

  • 1. Using Feedback To Your Advantage
  • 3. There are 2 Types of Feedback
  • 4. We Prefer Positive Feedback
  • 5. We Don’t Like Negative Feedback
  • 6. “ There is more useful data in negative feedback as there is in positive feedback” Jack Canfield Author, The Success Principles
  • 7. It’s time to CHANGE how you feel about Negative Feedback
  • 8. Negative Feedback = “ Improvement Opportunities”
  • 9.  
  • 10. Feedback Guides You On Track Off Track
  • 11. There are many ways to respond to feedback Some simply don’t work
  • 12.
  • 13.
  • 14. How many times have you or someone you know received negative feedback and simply caved in or decided to quit ?
  • 15. All that does is keep you stuck in the same place
  • 16. How many times have you reacted with anger and hostility toward someone who was giving you feedback that was genuinely useful ?
  • 17. All it does is push the person and the feedback away .
  • 18. We all know people who tune out everyone’s point of view but their own. They don’t want to hear anything anyone else has to say.
  • 19. Feedback could significantly transform their lives Sad thing is…
  • 20. Just WELCOME it and USE it Remember, feedback is simply information . You don’t have to take it personally
  • 21. The most intelligent and productive response is to simply say: Thank you for the feedback. Thank you for caring enough to take time and tell me what you see and how you feel . I appreciate that.
  • 22. Most people will not voluntarily give you feedback. They are as uncomfortable with possible confrontation as you are. Ask for feedback.
  • 23. The most valuable question You may ever learn Ready?...
  • 24. The most valuable question You may ever learn On a scale of 1 to 10 , how would you rate the quality of our relationship (service/product) during the last week (2 weeks/month/quarter/season) ?
  • 25. What would it take to make it a 10? Any answer less than a 10 gets a follow-up question
  • 26. Knowing that a person is dissatisfied is not enough. Knowing in detail what will satisfy them gives you the information you need to do what is necessary to create a winning product, service, or relationship.
  • 27. You can’t fix , what you don’t know is broken Feedback can help
  • 28. Whether we ask or not, Feedback comes in different forms
  • 29. Whatever it is, it’s important to listen to the feedback
  • 30. Take a few steps …..
  • 31. If you hear “ OFF TRACK ”, take a step in a direction you believe may be on course…. and listen Listen…
  • 32. IMPORTANT! Not all feedback is useful or accurate. You must consider the source . Some feedback is polluted by the psychological distortion of the person giving you the feedback
  • 33. Look for patterns “ If one person tells you you’re a horse, they’re crazy . If 3 people tell you you’re a horse, there’s a conspiracy afoot. If ten people tell you you’re a horse, it’s time to buy a saddle.” Jack Rosenblum
  • 34. When all indicators say you’ve had a “ failure experience ”, there’s a number of things you can do to respond appropriately and keep moving forward .
  • 35. Acknowledge you did the best you could with the awareness, knowledge, and skills you had at the time
  • 36. Write down everything you learned from the experience
  • 37. Clean up your messes.
  • 38. Review your Successes .
  • 39. Refocus on your Goal Incorporate lessons learned, recommit to your original plan, or create a new plan of action, and then get on with it. Stay in the Game .
  • 40. You’re going to make a lot of mistakes along the way. Dust yourself off , and never give up.
  • 41. Based on Jack Canfield’s “ The Success Priniciples ” Created by Myra Roldan http://myra.weebly.com http://chickylounge.blospot.com http://www.beautifuldiva.com