Research project at MDI

1. Competing for Analytics Analytics Panel

2. Video Video

3. CUSTOMER OUTCOME Strategic Decisions DATA DATA ANALYST MANAGEMENT FUNCTION FINANCE HUMAN RESOURCES QUALITY R & D MARKETING OPERATIONS TOOLS SPSS SAS R MS EXCEL

5. Hiring & retention

6. Compensation & benefits

7. Satisfaction studies

8. Training & development

11. Product pricing

12. Customer acquisition

14. Consumer behavior patternAnalytics used everywhere …

15. Revenues in $ US bn for TCS, Infosys, Wipro, CTS Entry into Consultancy services Revenues ($ US bn) Y2K : Dot com bubble burst, Growth of BPO & ITES Nascent Stage of Indian IT/ITES Comparison of Analytics with IT/ITES (India)

17. Boutique

18. Non-captive (3rd party)Which sectors/domains will lead the growth in Analytics? What would be the main drivers that will lead to the growth in Analytics? Would humans become excessively dependent on systems based on Analytics and lose their dynamism? Discussion Points