A hospital used design thinking to develop a home healthcare support program. Through ethnographic research like accompanying medical staff on home visits, they gathered insights and identified needs. They analyzed the research through 5 different perspectives and created personas and scenarios to design for. They prototyped ideas through paper prototypes and testing gadgets to refine solutions. Prototypes were demoed to doctors and nurses for feedback to improve the program, called "COCON", aimed at empowering healthcare workers and solving medical issues through design.

1. “Discharge Support”
“ Home Medical Care Support”
developed by Design Thinking
Empowerment of Healthcare Workers

2. What is Design Thinking
Design Thinking Design thinking is gathering a.en/on
OrganizaFons which is introducing Design Thinking
A Method that applies Designer’s PracFce to create
New Industries
Ethnography Research as on‐site observaFon
Research Discovering potenFal needs
Fall down early for early success
Prototyping Rapid prototyping Book wri7en by Prof. Okude
Toolbox for Design Thinking
Solu/on of various medical issues by design thinking
Design Studio set up in the Hospital
Vitality,Inc.

3. Social Innovation Cycle
Philosophy & Vision
Ethnographic Research
Service Design
5model Analysis
Demo & Feedback
Persona & Scenario
Tinkering
Paper Prototyping

4. Explain based on
Design Thinking Method’s practice.
Philosophy & Vision
Ethnographic Research
Service Design
5model Analysis
Our Achievement
Demo & Feedback
Persona & Scenario
Tinkering
Paper Prototyping

5. Philosophy & Vision
Ethnographic Research
Service Design
5model Analysis
Demo & Feedback
Persona & Scenario
Tinkering
Paper Prototyping

6. Ethnography Research
Work out research by accompanying a doctor and a nurse
on visit to patient’s home.

7. Philosophy & Vision
Ethnographic Research
Service Design
5model Analysis
Demo & Feedback
Persona & Scenario
Tinkering
Paper Prototyping

8. 5Model Analysis
Analyze research experiences from 5 points of view.

9. Philosophy & Vision
Ethnographic Research
Service Design
5model Analysis
Demo & Feedback
Persona & Scenario
Tinkering
Paper Prototyping

10. Personas
Set personas specifically
as if personas are existed.
Setting specific service targets based on the analysis

11. Scenarios
Design by representing scenarios
for describing context which persona use the service.

12. Philosophy & Vision
Ethnographic Research
Service Design
5model Analysis
Demo & Feedback
Persona & Scenario
Tinkering
Paper Prototyping

13. Paper Prototyping
Brush up ideas
by sketching ideas and performing scenarios.

14. Philosophy & Vision
Ethnographic Research
Service Design
5model Analysis
Demo & Feedback
Persona & Scenario
Tinkering
Paper Prototyping

15. Tinkering
Trying ideas by rustling up some gadgets.

16. Philosophy & Vision
Ethnographic Research
Service Design
5model Analysis
Demo & Feedback
Persona & Scenario
Tinkering
Paper Prototyping

17. Demo & Feedback
Making prototypes and obtaining feedbacks
from doctors and visiting nurses.

18. Philosophy & Vision
Ethnographic Research
Service Design
5model Analysis
Demo & Feedback
Persona & Scenario
Tinkering
Paper Prototyping

19. • •
Concept
•
•
•
•
”COCON”
•
•

20. Code Name “MN2”

21. Service Design