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How to Get Your Organizations To Start Using Microsoft Teams

Presented at Microsoft Ignite The Tour Stockholm 2019
Learn how you can best drive #MicrosoftTeams adoption in your organization

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How to Get Your Organizations To Start Using Microsoft Teams

  1. 1. 1. Case for Change 2. 6 Adoption Strategies That Work 3. Resources This session will cover:
  2. 2. A Case for Change
  3. 3. Mobile and social 45% use social tools at work 4x as many devices per user Diverse and global 5 generations together in the workforce 72% of workers will be working remotely by 2020 Team-based and collaborative 2x as many teams 80% of employee time is spent collaborating A changing modern workplace
  4. 4. The successful adoption of Microsoft Teams represents a change in behavior. It is more than a set of products—it is a fundamentally different way of working.
  5. 5. Why training alone doesn’t work
  6. 6. Goal: Drive Sustainable Adoption
  7. 7. Teamwork in Microsoft 365 Pervasive availability. Targeted communications. Email Inner Loop People you work with regularly on core projects Outer Loop People you connect with openly across the organization Examples: Team meetings & communication Event planning Sales Team planning Examples: Corporate communications CEO Town Hall Meetings Employee Interest Groups SharePoint Content collaboration Stream Video & live events
  8. 8. 6 Adoption Strategies That Work
  9. 9. Strategy 1: Establish adoption framework & plan
  10. 10. Roles and their needs IT Business EmployeeSecurity officer Legal IT admin • Prevent data leaks and breaches • Protect high value information • Accomplish business goals as simply as possible – if it’s too hard, find an easier way • Limit business disruption • Get out of my way • Make it easy for me to get my work done fast • Let me share easily, but protect my secret stuff • Manage the increasing volume of data • Keep up with changing services & threats • Make all other roles happy • Comply with retention • Support eDiscovery
  11. 11. Deliver an improved user experience and business outcomes through the service adoption framework
  12. 12. Microsoft Teams Toolkit – https://aka.ms/TeamsToolkit
  13. 13. Example: 90 Day Roadmap Month 2Month 1 Month 3 • Identify 3 use cases • Engage leadership and secure buy-in • Develop rules of engagement and how-to resources • Engage 3 departments/groups to pilot Teams use cases • Identify what works and what doesn’t with use cases then modify • Configure Office 365 to support use cases for company wide deployment • Launch use cases company wide • Encourage leadership to consistently promote and adopt the use cases • Showcase and highlight wins of adopting Office 365
  14. 14. ©AvePoint, Inc. All rights reserved. Confidential and proprietary information of AvePoint, Inc. Strategy 2: Ensure operational governance
  15. 15. Who can create Teams? Naming Conventions? Guest Access? Approved Apps? Meeting Capabilities? Data Security? https://docs.microsoft.com/en-us/MicrosoftTeams/teams-adoption-governance-quick-start
  16. 16. Solution governance Discovery governance Container and content governance Security governance
  17. 17. • Support self-service creation • Use life-cycle management • Require classification for containers • Scan with data loss prevention (DLP) • Limit reach • Enforce policy • Use conditional access • Use Information Rights Management (IRM) • Manage group/site ownership • Review external membership • Use IT services
  18. 18. Group Owner • Renew expired groups • Restore expired groups that were soft deleted Teams renewal notice Outlook renewal notice Outlook restore notice Admin configuration • Set expiration timeline • Notification intervals are set automatically • Set fallback email address for ownerless groups • Apply policy to selected groups
  19. 19. Data loss protection (DLP) Automatic detection and protection • Detect and prevent oversharing • Block sharing based on patterns in file • Manage DLP policies across Office 365 workloads Azure Information Protection (AIP) End users label and classify • Apply protection to a file based on its label • Prevent external people not in protection policy from opening a file Protecting the group • Run jobs to change Team settings based on Team classification • Unified labels will bring this to Office 365 groups Detect Classify Protect Monitor Information protection life cycle
  20. 20. Organizational vs Project approach Organization Team Name Channel Conversations Files Notes Tabs Connectors Channel Conversations Files Notes Tabs Connectors Channel Conversations Files Notes Tabs Connectors CHANNELS Conversations, Apps, and Tabs Northwest Sales District General Onboarding guidance Role information Training videos Account plans OneNote for strategic accounts Folders for account plans Help needed Conversations on help needed Deal review form Product updates and feedback Pricing guides Product brochures Reference links
  21. 21. How Teams are requested, approved and created For Teams, you need to govern: Governance Focus Provisioning How information, access and containers are managed Operations How to retain/expire/dispose of information as appropriate Information Lifecycle
  22. 22. ©AvePoint, Inc. All rights reserved. Confidential and proprietary information of AvePoint, Inc. Strategy 3: Demonstrate quick wins Focus on business scenarios Enable mobility Showcase key benefits
  23. 23. Enable • ‘Hallway conversations’ cause disconnect with group • Frustration about doc location and versioning • Confusion about accountability Calling & MeetingsProject Management Personal Productivity Empower Extend Simplified With Teams Challenges • Access Office and 3rd party apps making true hub for teamwork • Hold all conversations in team/channel driving transparency • Pin important apps and documents to drive visibility • Streamline doc versioning • Emails/attachments get lost • Calls go to voicemail • Colleagues are offline • Outdated local copies on desktop • Personal apps organize notes & tasks in one place • Send online and offline messages alleviating tracking people down • Persistent conversation with file attach reducing need to search multiple places or ending up with multiple versions • Little/no context pre-meeting • Remote participants feel left behind • Lack of visual connection • Post-meeting momentum is lost • Build momentum pre-meeting with conversation and content sharing • Connect with video, app sharing on any device to ensure alignment • Record for absent attendees • Capture notes and actions for easy follow-up Enhancing Core Use Cases
  24. 24. Prioritize Gauge impact and difficulty Integrate supply chain and order information system for on demand data & reporting Difficulty Enable end to end partner engagement for network guests Enable voice responsive chat bot for customer service Support new employees in onboarding faster Empower and engage employees through a live events Conduct training for employees across the globe Enable employees to work smarter, from anywhere, with hosted email It is important that you prioritize your Scenarios to ensure that you understand where to place your focus first. Gauging impact and difficulty will help you understand which scenarios will provide the highest level of impact the fastest and which scenarios are harder projects that may require more planning. Impact
  25. 25. Microsoft Teams use case examples
  26. 26. ©AvePoint, Inc. All rights reserved. Confidential and proprietary information of AvePoint, Inc. Highlight financial benefits Demonstrate better transparency Expedite organizational agility
  27. 27. Example: Team Visibility
  28. 28. ©AvePoint, Inc. All rights reserved. Confidential and proprietary information of AvePoint, Inc.
  29. 29. ©AvePoint, Inc. All rights reserved. Confidential and proprietary information of AvePoint, Inc.
  30. 30. ©AvePoint, Inc. All rights reserved. Confidential and proprietary information of AvePoint, Inc.
  31. 31. ©AvePoint, Inc. All rights reserved. Confidential and proprietary information of AvePoint, Inc. Scale learning and training delivery Provide incentives and rewards Gather feedback
  32. 32. Champions Program at MSFT
  33. 33. Make a Difference – Become a Champion Get started at https://aka.ms/O365Champions • Get more from Office 365 • Help others do the same • Enhance your career
  34. 34. Strategy 6: Deliver contextual and continuous learning
  35. 35. Learning Goals
  36. 36. Resources
  37. 37. Assets referenced during the session: E-Book: When to use what and how to manage Microsoft Teams and Office 365 Groups Blog: How to Ensure Operational Governance for Microsoft Teams PDF: Adoption Framework example Report: Forrester study on Microsoft Teams Total Economic Impact Excel Workbook: Microsoft Teams 90 Days Deployment Schedule
  38. 38. Teams Adoption Hub – https://aka.ms/TeamsAdoption
  39. 39. Downloadable Resources
  40. 40. On-Line Training from Microsoft https://aka.ms/CoffeeintheCloud https://aka.ms/SuccessWithTeams https://www.edx.org/course/microsoft-service-adoption-specialist
  41. 41. Sign Up
  42. 42. http://aka.ms/DriveAdoption
  43. 43. ©AvePoint, Inc. All rights reserved. Confidential and proprietary information of AvePoint, Inc. avepoint.com/groups-ebook
  44. 44. ©AvePoint, Inc. All rights reserved. Confidential and proprietary information of AvePoint, Inc. 1. Case for Change 2. 6 Adoption Strategies That Work 3. Resources What we covered:
  45. 45. Gracias Merci
  46. 46. Let’s Connect Get Resources: avepoint.com/presentations Martina Grom linkedin.com/in/martinagrom/ @magrom Dux Raymond Sy linkedin.com/in/meetdux/ @meetdux

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