Presented at Microsoft Ignite The Tour Stockholm 2019 Learn how you can best drive #MicrosoftTeams adoption in your organization

2. 1. Case for Change
2. 6 Adoption Strategies That Work
3. Resources
This session will cover:

3. A Case for Change

4. Mobile and social
45% use social tools at work
4x as many devices per user
Diverse and global
5 generations together in the workforce
72% of workers will be working remotely by 2020
Team-based and collaborative
2x as many teams
80% of employee time is spent collaborating
A changing modern workplace

5. The successful adoption of
Microsoft Teams represents a
change in behavior.
It is more than a set of
products—it is a fundamentally
different way of working.

8. Why training alone doesn’t work

9. Goal: Drive Sustainable Adoption

10. Teamwork in Microsoft 365
Pervasive availability. Targeted communications.
Email
Inner Loop
People you work with regularly
on core projects
Outer Loop
People you connect with openly
across the organization
Examples:
Team meetings & communication
Event planning
Sales Team planning
Examples:
Corporate communications
CEO Town Hall Meetings
Employee Interest Groups
SharePoint
Content collaboration
Stream
Video & live events

11. 6 Adoption Strategies That Work

12. Strategy 1:
Establish adoption
framework & plan

13. Roles and their needs
IT
Business
EmployeeSecurity officer
Legal IT admin
• Prevent data leaks and breaches
• Protect high value information
• Accomplish business goals as simply
as possible – if it’s too hard, find an
easier way
• Limit business disruption
• Get out of my way
• Make it easy for me to get my work
done fast
• Let me share easily, but protect my
secret stuff
• Manage the increasing volume of data
• Keep up with changing services & threats
• Make all other roles happy
• Comply with retention
• Support eDiscovery

14. Deliver an improved user experience and business outcomes through
the service adoption framework

16. Microsoft Teams Toolkit – https://aka.ms/TeamsToolkit

17. Example: 90 Day Roadmap
Month 2Month 1 Month 3
• Identify 3 use cases
• Engage leadership and secure
buy-in
• Develop rules of engagement
and how-to resources
• Engage 3 departments/groups
to pilot Teams use cases
• Identify what works and what
doesn’t with use cases then
modify
• Configure Office 365 to support
use cases for company wide
deployment
• Launch use cases company wide
• Encourage leadership to
consistently promote and adopt
the use cases
• Showcase and highlight wins of
adopting Office 365

18. ©AvePoint, Inc. All rights reserved. Confidential and proprietary information of AvePoint, Inc.
Strategy 2:
Ensure operational
governance

19. Who can create Teams?
Naming Conventions?
Guest
Access?
Approved
Apps?
Meeting
Capabilities?
Data
Security?
https://docs.microsoft.com/en-us/MicrosoftTeams/teams-adoption-governance-quick-start

20. Solution
governance
Discovery
governance
Container
and content
governance
Security
governance

21. • Support self-service
creation
• Use life-cycle
management
• Require classification
for containers
• Scan with data loss
prevention (DLP)
• Limit reach
• Enforce policy
• Use conditional access
• Use Information Rights
Management (IRM)
• Manage group/site
ownership
• Review external
membership
• Use IT services

22. Group Owner
• Renew expired groups
• Restore expired groups that were soft deleted
Teams renewal notice Outlook renewal
notice
Outlook restore notice
Admin configuration
• Set expiration timeline
• Notification intervals are set
automatically
• Set fallback email address for
ownerless groups
• Apply policy to selected groups

23. Data loss protection (DLP)
Automatic detection and
protection
• Detect and prevent oversharing
• Block sharing based on patterns in
file
• Manage DLP policies across Office
365 workloads
Azure Information Protection (AIP)
End users label and classify
• Apply protection to a file based on its
label
• Prevent external people not in
protection policy from opening a file
Protecting the group
• Run jobs to change Team
settings based on Team
classification
• Unified labels will bring this to
Office 365 groups
Detect Classify Protect Monitor
Information protection life cycle

24. Organizational vs Project approach
Organization
Team Name
Channel
Conversations
Files
Notes
Tabs
Connectors
Channel
Conversations
Files
Notes
Tabs
Connectors
Channel
Conversations
Files
Notes
Tabs
Connectors
CHANNELS
Conversations,
Apps, and Tabs
Northwest Sales
District
General
Onboarding
guidance
Role information
Training videos
Account plans
OneNote for
strategic
accounts
Folders for
account plans
Help needed
Conversations
on help needed
Deal review form
Product updates
and feedback
Pricing guides
Product
brochures
Reference links

26. How Teams are
requested, approved
and created
For Teams, you need to govern:
Governance Focus
Provisioning
How information,
access and containers
are managed
Operations
How to
retain/expire/dispose of
information as
appropriate
Information Lifecycle

27. ©AvePoint, Inc. All rights reserved. Confidential and proprietary information of AvePoint, Inc.
Strategy 3: Demonstrate quick wins
Focus on business scenarios
Enable mobility
Showcase key benefits

28. Enable
• ‘Hallway conversations’ cause
disconnect with group
• Frustration about doc location
and versioning
• Confusion about accountability
Calling & MeetingsProject Management Personal Productivity
Empower Extend
Simplified
With Teams
Challenges
• Access Office and 3rd party
apps making true hub for
teamwork
• Hold all conversations in
team/channel driving
transparency
• Pin important apps and
documents to drive visibility
• Streamline doc versioning
• Emails/attachments get lost
• Calls go to voicemail
• Colleagues are offline
• Outdated local copies on
desktop
• Personal apps organize notes
& tasks in one place
• Send online and offline
messages alleviating tracking
people down
• Persistent conversation with
file attach reducing need to
search multiple places or
ending up with multiple
versions
• Little/no context pre-meeting
• Remote participants feel left
behind
• Lack of visual connection
• Post-meeting momentum is
lost
• Build momentum pre-meeting
with conversation and content
sharing
• Connect with video, app
sharing on any device to
ensure alignment
• Record for absent attendees
• Capture notes and actions for
easy follow-up
Enhancing Core Use Cases

29. Prioritize
Gauge impact and difficulty
Integrate supply chain and
order information system for
on demand data & reporting
Difficulty
Enable end to end partner
engagement for network guests
Enable voice responsive chat
bot for customer service
Support new employees
in onboarding faster
Empower and engage employees
through a live events
Conduct training for
employees across the globe
Enable employees to work
smarter, from anywhere, with
hosted email
It is important that you prioritize your
Scenarios to ensure that you understand where
to place your focus first.
Gauging impact and difficulty will help you
understand which scenarios will provide the
highest level of impact the fastest and which
scenarios are harder projects that may require
more planning.
Impact

30. Microsoft Teams use case examples

31. ©AvePoint, Inc. All rights reserved. Confidential and proprietary information of AvePoint, Inc.
Highlight financial benefits
Demonstrate better transparency
Expedite organizational agility

32. Example: Team Visibility

34. ©AvePoint, Inc. All rights reserved. Confidential and proprietary information of AvePoint, Inc.

35. ©AvePoint, Inc. All rights reserved. Confidential and proprietary information of AvePoint, Inc.

36. ©AvePoint, Inc. All rights reserved. Confidential and proprietary information of AvePoint, Inc.

37. ©AvePoint, Inc. All rights reserved. Confidential and proprietary information of AvePoint, Inc.
Scale learning and training delivery
Provide incentives and rewards
Gather feedback

38. Champions Program at MSFT

40. Make a Difference – Become a Champion
Get started at https://aka.ms/O365Champions
• Get more from Office 365
• Help others do the same
• Enhance your career

41. Strategy 6:
Deliver contextual and
continuous learning

42. Learning Goals

44. Resources

45. Assets referenced during the session:
E-Book: When to use what and how to manage Microsoft Teams and
Office 365 Groups
Blog: How to Ensure Operational Governance for Microsoft Teams
PDF: Adoption Framework example
Report: Forrester study on Microsoft Teams Total Economic Impact
Excel Workbook: Microsoft Teams 90 Days Deployment Schedule

46. Teams Adoption Hub – https://aka.ms/TeamsAdoption

47. Downloadable Resources

48. On-Line Training from Microsoft
https://aka.ms/CoffeeintheCloud
https://aka.ms/SuccessWithTeams
https://www.edx.org/course/microsoft-service-adoption-specialist

49. Sign Up

50. http://aka.ms/DriveAdoption

51. ©AvePoint, Inc. All rights reserved. Confidential and proprietary information of AvePoint, Inc.
avepoint.com/groups-ebook

52. ©AvePoint, Inc. All rights reserved. Confidential and proprietary information of AvePoint, Inc.
1. Case for Change
2. 6 Adoption Strategies That Work
3. Resources
What we covered:

53. Gracias
Merci

54. Let’s Connect
Get Resources: avepoint.com/presentations
Martina Grom
linkedin.com/in/martinagrom/
@magrom
Dux Raymond Sy
linkedin.com/in/meetdux/
@meetdux