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Designing services
for the enterprise
JannaDeVylder
@jdevylder

Why design
internal services?
Which
internal services?
How is it
the same/different
from customer
services?

Human resources
Sales support
IT
Finance
Procurement
Property

How is it
the same/different
from customer
services?

What
services
enable your
organisation
to deliver
service to
your
customers?

JannaDeVylder
janna@meldstudios.com.au
@jdevylder
THANKYOU!

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Designing services for the enterprise

Service Design typically looks at customer relationships outside the organization, yet a growing body of work is showing the value of service design when applied to the fundamental services that exist within an organization. Internal service units such as IT, HR, Finance and Procurement are ripe for reinvention, and Service Design is an ideal toolkit to approach the task.

This talk will look at how the notion of ‘customer-centredness’ is impacting internal business functions, and the role Service Design can take in reinventing these traditional, siloed functions.

Meld Studios

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Designing services for the enterprise

1. Designing services for the enterprise JannaDeVylder @jdevylder
2. Every organisation delivers a service
3. No matter the size
4. How are you enabling them?
5. Why design internal services? Which internal services? How is it the same/different from customer services?
6. Why design internal services?
7. Which internal services?
8. Human resources Sales support IT Finance Procurement Property
9. How is it the same/different from customer services?
10. What services enable your organisation to deliver service to your customers?
11. SERVICE FRAMEWORKS
12. PLEASE MAKE WORK BETTER!
13. JannaDeVylder janna@meldstudios.com.au @jdevylder THANKYOU!