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What I’ve learned about research interviews from talk shows

Kimberley's 10 Minute talk from UX Australia 2014 looked at how we can learn a lot about uncovering deep insights in research interviews by mimicking the techniques of talk show hosts such as Ira Glass, Terry Gross and Jennie Brockie.

Kimberley is a senior designer with Meld Studios.

What I’ve learned about research interviews from talk shows

  1. 1. UX AUSTRALIA 2014 What I’ve learned about research interviews from talk shows Kimberley Crofts
  2. 2. @ktcita Do research before, but not too much 1
  3. 3. @ktcita I was in the waiting room looking at all the bits and pieces, yeah, I kind of went a little bit haywire and I thought wow, I was just really impressed with all the pictures. “ ”
  4. 4. @ktcita I was in the waiting room looking at all the bits and pieces, yeah, I kind of went a little bit haywire and I thought wow, I was just really impressed with all the pictures. “ ”
  5. 5. @ktcita Clarify, clarify, clarify. Then clarify again 2
  6. 6. I’ve never talked about the details like this even in therapy. ” @ktcita “
  7. 7. @ktcita 3 Listen attentively
  8. 8. @ktcita 3 Listen attentively • Repeat back what they’ve said • Use the person’s name
  9. 9. @ktcita STRUCTURED QUESTION SIMPLE QUESTIONS You’ve said parents have a moral obligation to create the best child possible with the technology available. What do you mean by the best child possible? Julie, you have a child with down syndrome… What do you think about this listening to this discussion? Is he your only child?
  10. 10. @ktcita Ask questions at the right level 4
  11. 11. @ktcita Write up all your favourite moments 5
  12. 12. 1. Do research before, but not too much 2. Clarify, clarify, clarify, then clarify again 3. Listen attentively 4. Ask questions at the right level 5. Write up all your favourite moments @ktcita
  13. 13. @ktcita Thank you

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