3. Slide 3
Technology
Consumers
Paradigm Shift
Networked Lifestyle
Networked Home
Broadband Home
Point-to-Point
Integrated
Distributed
Enabled
Personal Computer
Technology
has a
predictable
impact on the
environment
around it.
5. Slide 5
Home Network
Ownership
Home Network Ownership
(Total n=661; Primary Market n=353; Mass Market n=308; Q40)
Current Ownership
15%
22%
7%
0% 5% 10% 15% 20% 25%
Total
Primary Market
Mass Market
6. Slide 6
Networked Devices
(Total n=88; Q42)
Devices Part of Home Network
99%
79%
77%
47%
8%
7%
3%
1%
4%
0% 20% 40% 60% 80% 100%
Computer
Router
Printer
Hub
Security System
Stereo
TV
Home Automation System
Other
Opportunity
7. Slide 7
Networking Future
Future Uses
31%
22%
16%
12%
11%
11%
10%
0% 20% 40%
Home Automation
Internet-linked Home Security
Record Broadcast TV on PC
Access PC Applications via In-home Portable Device
Internet Streaming Audio via Stereo
Viewing PC Video on a TV
Listening to PC Music Files on Stereo
(Total n=88; Q44)
8. Slide 8
Network Drivers
Main Reason for Adoption among Likely Adopters
47%
30%
23%
0% 10% 20% 30% 40% 50%
Improving Work
Productivity at Home
Expanding
Entertainment Options
Streamlining Routine
Household Tasks
(Total n=122; Q52)
9. Slide 9
Network Installation
Likely Installation Process
47%
32%
6%
5%
3%
2%
5%
0% 10% 20% 30% 40% 50%
Do It Myself
With Friend's Help
Prof Installer - Nat'l
Brand Retailer
Prof Installer - Svc
Provider
With Corporate IT Staff
Help
Prof Installer - Local
Brand Retailer
Other
(Total n=122; Q49)
11. Slide 11
Network Hub
Preferences
Integrated Networks
Appeal of Hub Devices
by Segments
69%
75%
47%
34%
37%
24%
26%
32%
6%
0% 20% 40% 60% 80% 100%
Total
Primary Market
Mass Market
Home Computer
Interactive Entertainment System
Set-top Box
(Total n=97; Primary Market n=95; Mass Market n=17; Q75)
12. Slide 12
Consumer Needs
• Productivity
• Work Skills
• Communications /
Scheduling
• Commuting
• Audio
• Video
• Audio / Video
• Gaming
Career Ecosystem
Help me with my career!
Entertainment Ecosystem
Entertain me!
• Health & Fitness
• Household Chores
• Home Systems
• Communications /
Scheduling
Family Ecosystem
Help me take care of my family!
13. Slide 13
Ecosystem Maturity
Career
Entertainment
Family
Enabled
Enabled
Point to Point
Distributed
Integrated
Enabled
Point to Point
Point to Point
Distributed
Distributed
Integrated
PC
PC
PC
PDA
Cell
Phone
Shared
Internet
Shared
Files
Media Bridge
MP3 Players
Stand Alone
DVRs
Cell
Phone
Appliances
Digital
Camera
Photo
Sharing
Shared Corp
Resources
VPN
VoIP
Video
Conf
Smart
Scale
Mealtime
Security
Systems
Web Cam
Online
Gaming
Distributed
Music
Distributed
Video
Time
Shifted
Commuting
Assistance
Virtual
Network
ServicesSmart Phone
Entertainment
Server
VOD Multiplayer
Online GamingDVD
Health
Monitoring
Connected
HVAC
Connected
Appliances
Energy
Management
Appliance
Monitoring
Telematics
Time
14. Slide 14
Alliance Projects
Career Ecosystem
Help me with my career!
Entertainment Ecosystem
Entertain me!
• OnStar at Home Pilot
• Mealtime Pilot
• Health & Fitness
Needs Assessment
• Family Calendaring
• New Home Digital
Living Study
Family Ecosystem
Help me take care of my family!
• Mobile Worker
Needs Assessment
• Ultimate 3rd Place
• Home Network in a
Box
• Personal Media
Storage
• Video Point of Control
• Network Device Retail
Test
15. Slide 15
Career Opportunities
Work Productivity Preferences
• Potential work productivity market opportunities include:
• Communications. The top-two general work-related capabilities in
which consumers have an interest are the ability to communicate
with family and friends, and remote access to business email.
What’s more, about 62% of those likely to set up an integrated
network have a strong interest in a unified messaging system.
These findings indicate that some workers, juggling various
devices and related applications, are looking for technology that
promises to provide greater freedom and control over their
communications.
• Scheduling. Consistent with previous research, on-the-go
consumers continue to express a need for a central calendar that
integrates family and work schedules.
Career
16. Slide 16
Career Opportunities
Work Productivity Preferences
• Potential work productivity market opportunities include:
• Remote access to electronic files. About one-in-four consumers
(26%) indicated a strong interest in the ability to remotely access
electronic files on its company’s network. This need is especially
acute among so-called day extenders—workers who regularly work
from home either before or after normal business hours.
• Career education. There is a strong demand for continuing
education among about one-in-five primary market consumers
(22%), indicating an opportunity for targeted and relatively
inexpensive distance learning.
Career
17. Slide 17
Out-of-Office Productivity & Support
(Total n=438; Day Extenders n=102; Nomads n=336; Q178, Q179)
Type of Remote IT Issues Total
Day
Extenders Nomads
Couldn't Send/Receive eMail 45% 50% 41%
Couldn't Log Onto Internet 42% 43% 38%
Slow Internet Connection 46% 52% 42%
Couldn't Log Onto Company Network Due
to Some Other Reason 33% 48% 30%
Couldn't Log Onto Company Network Due
to Password Issue 15% 18% 15%
Couldn't Log Onto Company Network Due
to VPN Issue 15% 30% 11%
Needed Help Troubleshooting Home
Network/ Networked Resources 17% 20% 15%
Needed Help Installing/Configuring a
Home Networking Device 16% 20% 16%
Problems Encountered
Mobile Worker Needs Career
18. Slide 18
EntertainmentEntertainment
Opportunities
Entertainment Preferences
• Potential home entertainment market opportunities include:
• Distributed music. As indicated by previous Alliance research,
current and likely home network owners are most interested in
the ability to listen to Internet radio, digital audio files and/or pre-
recorded music throughout the house.
• Distributed video. A substantial number of current and likely
home network owners have an interest in TiVo-like functionality,
the ability to watch DVDs inserted in a computer on a TV and the
capacity to distribute video in various forms throughout the
house. The aggregate functionality suggests a media server,
perhaps in the form of an advanced set-top box.
19. Slide 19
14%
4%
44%
46%
42%
52%
0% 20% 40% 60% 80% 100%
Total market
(weighted)
Primary market
Not at all appealing (0-2) Neutral (3-7) Very appealing (8-10)
Home Media Server
Q194-201 (n=79/49)
Home Media Server Appeal
Entertainment
21. Slide 21
FamilyFamily Opportunities
Home Automation Preferences
• Potential home automation market opportunities include:
• Energy management. More than any other aspect of home
automation, energy management has the potential to appeal to
primary and mass market consumers alike.
• Lighting. Lighting controls rated highly along a number of
dimensions in this study. Favored controls include controlling
outdoor lights from any Web-enabled device, having lights turn on
automatically when you walk into a room, and controlling indoor
lights from any Web-enabled device.
• Security extensions. Although Web cameras fared poorly
compared to other home automation accessories, consumers
indicated a strong interest in other, less publicized extensions of
existing home security systems, chiefly, receiving email and/or
SMS alerts when a security alarm is tripped.
22. Slide 22
(Total n=643; Q69; Top 3 box scores)
43%
36%
32%
32%
30%
30%
29%
28%
28%
0% 20% 40% 60%
Treat Muscle/Joint Pain Effectively
Purify Air in Home
Monitor/Track Weight Over Time
Monitor BP At Any Time
Monitor Home Air Quality
Monitor Cholesterol At Any Time
Measure/Track Calories Burned Daily Basis
Track Food - Money Spent and Caloric Intake
Access Recipes to Manage Weight At Any Time
Health Opportunities Family
24. Slide 24
OnStar at Home Pilot
Participant Satisfaction with Features
Family
25. Slide 25
Q143D (n=140); Q143E (n=141)
Meal Preparation
0% 10% 20% 30% 40% 50% 60%
Prepare
nutritious,
home-cooked
meals
Grocery shop
efficiently 55%
41%
Consumers not very satisfied with meal preparation
Family
26. Slide 26
FamilyMealtime Package
$40Monthly service
$1,399Appliances
$10 month with limited accessBroadband
KenmoreBrand
InternetAccess mode
YesRemote monitoring
Download recipes, grocery ordering and
delivery, digital photo frame
Web tablet
Bread maker, coffee maker, and vegetable
steamer
Minor appliance
Oven, microwave, and refrigeratorMajor appliance
Optimal product configurationFeature
Optimal Product Configuration
27. Slide 27
Family
Q71/75 (n=126/85)
Mealtime Adoption
Adoption Timeframe
6%
13% 14% 15%
37%
35%
31%
16%
0%0%
0%
10%
20%
30%
40%
0 1 2 3 4
Best case scenario -
Primary market
Best case scenario -
Total market
Years
28. Slide 28
FamilyMealtime Dilemma
Mom does not have good options for meal preparation & she
needs help to answer the famous question: “Hey Mom,
what’s for dinner?”
The hardest part of
Mom’s day starts at
5p.m.
The best
alternatives are fast
food or prepared
food, but Mom does
not feel good about
those options
Isn’t there a better way?
29. Slide 29
FamilyMealtime Pilot
Pilot Team: Whirlpool, IBM, Sears, Hewlett
Packard, IceBox and Peapod
Description: The purpose of this pilot is to
determine whether available products help “the
busy mom” improve her meal preparation
process.
• Module One Summary - network-enabled
appliances, kitchen-specific Internet display
devices, value-add applications
• Module Two Summary - introduce online
grocery shopping and delivery and integration
with Module One applications (shopping list)
and devices (displays)