Step-by-step presentation to understand, build and use a really simple balanced scorecard

1. Really Simple Balanced Scorecard By Samurai

2. Textbook examples of Balanced Scorecard are complex

4. Manager’s Toolbox example of Balanced Scorecard is simple

5. 1 A4 to prepare 1 slide to communicate 1 A4 to execute

6. Learning perspective Process perspective Customer perspective Financial perspective Acquiring knowledge Summarizing knowledge Customer satisfaction Profitable growth insert ¥€$ :-)

7. Textbooks say “Ultimately all causal paths lead to financial measures.”

8. Ultimately all causal paths lead to financial measures Financial perspective Customer perspective Process perspective Learning perspective

9. That’s an uphill battle! Financial perspective Customer perspective Process perspective Learning perspective

10. That’s an uphill battle! Financial perspective Customer perspective Process perspective Learning perspective Been there, done that!

11. They stumbled on learning Financial perspective Customer perspective Process perspective Learning perspective With jeans, sneakers & ¥100 raincoats In really, really, really bad hail storm 1 hour to nearest shelter

12. The fundamental questions Financial perspective Customer perspective Process perspective Learning perspective “ To achieve our vision, how will we sustain our ability to change and improve?” “ To satisfy our shareholders and customers, what business processes must we excel at?” “ To succeed financially, how should we appear to our shareholders?” “ To achieve our vision, how should we appear to our customers?”

13. To achieve our vision, how will we sustain our ability to change and improve?

14. Manager’s Toolbox turns the perspectives upside down

15. Learning perspective Process perspective Customer perspective Financial perspective How will we sustain our ability to change and improve? What business processes must we excel at? How should we appear to our customers? How should we appear to our shareholders? insert ¥€$ :-)

16. Ultimately all causal paths start from learning perspective

17. Learning perspective Process perspective Customer perspective Financial perspective Ultimately all causal paths start from learning perspective

18. Coming downhill is fun! Learning perspective Process perspective Customer perspective Financial perspective

19. Customer perspective Actually it is a child's play! My son and my daughter ready to show what they’ve learned. Learning perspective Process perspective Customer perspective Financial perspective

20. And business is down there “ Let’s take a break down there!” Learning perspective Process perspective Customer perspective Financial perspective

21. Textbook says Balanced Scorecard is a management system

22. And that’s true!

23. Balanced Scorecard is a Management System

24. Not just a measurement system

25. You do not just measure your heart beat

26. You use the heart rate monitor to manage your exercise

27. In order to Last longer Feel good Improve fitness Control weight …

28. … and to improve learning Rule #1: Exercise boosts brain power Dr. John Medina Brain Rules

29. Textbooks say “Strategy map helps to communicate strategy.”

30. ?

31. Does this really help to communicate their strategy to you?

32. The Chip brothers call it Curse of Knowledge

33. The Chip brothers call it Curse of Knowledge Trying to tell you everything about every possible strategy, with perfect accuracy, in one page.

34. The Chip brothers call it Curse of Knowledge Trying to tell you everything about every possible strategy, with perfect accuracy, in one page. Is not made to stick

35. You need to Make it simple, find the core of the idea, strip the idea down to its most critical essence.

36. You need to Make it simple, find the core of the idea, strip the idea down to its most critical essence. five other sticky elements + =

37. First we need to go back to the basics

39. “ We’re on a mission from God!”

40. “ We’re on a mission from God!” Driven by their mission “ The Catholic orphanage they grew up in needs to pay $5,000 taxes in 11 days, or else it will be closed.”

41. “ We’re on a mission from God!” They’ll never get caught by the police, ex-girlfriend, Country Bob, Good Old Boys, Illinois Nazis, more police, National Guard, SWAT teams. Driven by their mission “ The Catholic orphanage they grew up in needs to pay $5,000 taxes in 11 days, or else it will be closed.”

43. “ Imagine all the people living life in peace!”

44. Well communicated Vision If you imagine, can you hear it?

46. A map is handy to communicate (=Strategy map) how you plan to get (=Strategy) from where you are (=Mission) to where you want to be (=Vision)

47. Now, let’s make the Strategy map for Manager’s Toolbox

48. 1) Take an A4 paper

49. 2) Draw a table

50. 3) Fill in the key words

51. 4) Fill in the Mission Life-long learning

52. 5) Fill in the Vision Improved management and leadership skills

53. 6) Fill in the Strategy To internalize and summarize the knowledge I need during my management career.

54. 7) Draw the Strategy Map

55. Does this communicate my strategy to you?

56. That was just the beginning…

57. Balanced Scorecard is a management tool

58. And should be used in management meetings

59. 8) Measures are checked

60. Oops, the measures…

61. Let’s take just one example, but a typically difficult one

62. Customer satisfaction

63. I am the only customer to Manager’s Toolbox and I will be satisfied if

64. People visit my blog and leave comments

65. People visit my blog and leave comments here

66. People visit my blog and leave comments view my presentations and download them or

67. People visit my blog and leave comments view my presentations and download them or here

68. People visit my blog and leave comments view my presentations and download them or here

69. Where were we?

70. Balanced Scorecard is used in management meetings

71. 8) Measures are checked

72. 9) Achievement is checked

73. 10) Trend is followed

74. And last but not least

75. 11) Actions are agreed

76. 8) And again in next meeting

77. That is Manager’s Toolbox’s Really Simple Balanced Scorecard By Samurai

78. 1 A4 to prepare

79. 1 slide to communicate

80. 1 A4 to execute

81. But you need

82. 100% Management commitment to build and use a management system

83. I have 100% management support and I’ve read these books This is a good textbook!