8. Ultimately all causal paths lead to financial measures Financial perspective Customer perspective Process perspective Learning perspective
9. That’s an uphill battle! Financial perspective Customer perspective Process perspective Learning perspective
10. That’s an uphill battle! Financial perspective Customer perspective Process perspective Learning perspective Been there, done that!
11. They stumbled on learning Financial perspective Customer perspective Process perspective Learning perspective With jeans, sneakers & ¥100 raincoats In really, really, really bad hail storm 1 hour to nearest shelter
12. The fundamental questions Financial perspective Customer perspective Process perspective Learning perspective “ To achieve our vision, how will we sustain our ability to change and improve?” “ To satisfy our shareholders and customers, what business processes must we excel at?” “ To succeed financially, how should we appear to our shareholders?” “ To achieve our vision, how should we appear to our customers?”
13. To achieve our vision, how will we sustain our ability to change and improve?
15. Learning perspective Process perspective Customer perspective Financial perspective How will we sustain our ability to change and improve? What business processes must we excel at? How should we appear to our customers? How should we appear to our shareholders? insert ¥€$ :-)
17. Learning perspective Process perspective Customer perspective Financial perspective Ultimately all causal paths start from learning perspective
18. Coming downhill is fun! Learning perspective Process perspective Customer perspective Financial perspective
19. Customer perspective Actually it is a child's play! My son and my daughter ready to show what they’ve learned. Learning perspective Process perspective Customer perspective Financial perspective
20. And business is down there “ Let’s take a break down there!” Learning perspective Process perspective Customer perspective Financial perspective
21. Textbook says Balanced Scorecard is a management system
33. The Chip brothers call it Curse of Knowledge Trying to tell you everything about every possible strategy, with perfect accuracy, in one page.
34. The Chip brothers call it Curse of Knowledge Trying to tell you everything about every possible strategy, with perfect accuracy, in one page. Is not made to stick
35. You need to Make it simple, find the core of the idea, strip the idea down to its most critical essence.
36. You need to Make it simple, find the core of the idea, strip the idea down to its most critical essence. five other sticky elements + =
40. “ We’re on a mission from God!” Driven by their mission “ The Catholic orphanage they grew up in needs to pay $5,000 taxes in 11 days, or else it will be closed.”
41. “ We’re on a mission from God!” They’ll never get caught by the police, ex-girlfriend, Country Bob, Good Old Boys, Illinois Nazis, more police, National Guard, SWAT teams. Driven by their mission “ The Catholic orphanage they grew up in needs to pay $5,000 taxes in 11 days, or else it will be closed.”