1. Five steps to changing inappropriate behaviour @ work. by Michael Austin 1 2 3 4 5

2. Welcome Mobile Phones Emergency Questions Ah Ha’s Instant Answers

3. Inappropriate behaviour in the workplace is increasing…

4. INAPPROPRIATE DESIRED CRISIS Staff Consumer

5. Managers are increasingly being asked to manage inappropriate behaviour… Over React Under React Unsuitable Reaction

6. Replacing people is no longer a solution for organisations…

7. Managers need to get the performance they need from the people they have…

8. Fortunately there are research based ways to change people’s behaviour…

9. To solve this problem we need to take a positive approach to negative behaviours…

10. Explain peoples behaviour in ways that empowers you to facilitate change…

11. Quick Vote ✔ ✔ ✔ Aggression can be the result of a single incident. Yes No Unsure People can become aggressive without reason or provocation. Yes No Unsure

12. See people’s behaviour as purposeful…

13. C. Move from punishment to empowerment…

14. Five research based steps to changing people’s behaviour… 1 2 3 4 5

15. Choose one behaviour … 1

16. Identify the purpose of the behaviour… 2

17. Remove the need to use the behaviour… 3

18. Create a payoff for changing… 4

19. Teach new skills to make the change stick… 5

20. Holding a Discussion About Behaviour

21. Calming the Agitated Person

22. Setting Limits on Behaviour. Identify the Behaviour Explain Why Offer Choices and Outline Results Give Time Follow Through

23. Mental Health Tool Kit

24. Making your Performance Management System Work

26. Next Steps… In order for others to change FIRST I Must Change