Managing your Customers

1. Managing Your Customers
July 2015

2. 2
Professional Conduct
● Personal presentation
● Vehicle cleanliness and maintenance
● Minimise mobile calls
● Pay attention to customers needs
● Clean PPE
● Spare clothes
Classification: INTERNAL USE ONLY

3. 3
Credit Control
● Understanding your customer
● Asking customer if there is a problem
● Offering solutions as opposed to making demands
Classification: INTERNAL USE ONLY

4. 4
Customer Complaints
● Listen to the customer
● Understand the nature of the complaint
● Investigate if there are other problems
● Offer suitable solutions
● Don’t let pride get in the way
● Understand your pest management plan
- Explain how it works
Classification: INTERNAL USE ONLY

5. 5
Be Proactive
● Communicate the pest management plan up front
● Provide an accurate quote
● Provide options
● Ask questions
Classification: INTERNAL USE ONLY