Complexity and Quality: Using the most appropriate problem-solving process. Effective leaders understand that problem solving is not a "one-size-fits-all" process. They know that their actions depend on the situation, and they make better decisions by adapting their approach to changing circumstances. How do you know which approach you should use in a particular situation?

1. Mike Cardus :: www.MikeCardus.com 1

2. Mike Cardus :: www.MikeCardus.com 2

3. https://blog.deming.org/2015/08/myth-if-you-cant-measure-it-you-cant-manage-it/
Mike Cardus :: www.MikeCardus.com 3

4. https://www.thepa
rtnership.org/blog/
advocacy/ceo-
confidence-steady-
across-upstate-ny/
Mike Cardus :: www.MikeCardus.com 4

5. http://www.morebeyond.co.za/of-jungles-and-zoos/
Mike Cardus :: www.MikeCardus.com 5

6. Mike Cardus :: www.MikeCardus.com 6

7. In Spring 2010, New United
Motor Manufacturing Inc.,
the famed joint venture
experiment by Toyota Motor
Corp. and General Motors
Co., will close its doors. As
someone who was there at
its launch and witnessed a
striking story of
phenomenal company
culture reinvention, I am
often asked: “What did you
really do to change the
culture at NUMMI so
dramatically, so quickly?” Mike Cardus :: www.MikeCardus.com 7

8. How can managers change the
culture of their organization?
1. Start by changing what people
do rather than how they think.
2. “It’s easier to act your way to a
new way of thinking, than to
think your way to a new way of
acting.”
3. Give employees the means by
which they can successfully do
their jobs.
4. Recognize that the way that
problems are treated reflects
your corporate culture. __
Mike Cardus :: www.MikeCardus.com 8

9. Mike Cardus :: www.MikeCardus.com 9

10. Mike Cardus :: www.MikeCardus.com 10