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SALES & MARKETING
JEAN-PIERRE HESSMANN
OCTOBER 2013
SALES & MARKETING

NEW VISION
NEW APPROACH
SMARTKETING
WHY INSISTING IN SALES & MARKETING ?

… WELL,

BECAUSE THIS CREATES, BEGINS AND

CARES YOUR BUSINESS !!
WHY INSISTING IN SALES & MARKETING ?

… WELL,

BECAUSE THIS GIVES LIFE, ANIMATES AND

GIVES VALUE TO YOUR PRODUCT / SERVICE !!
WHY INSISTING IN SALES & MARKETING ?

ONLY MONEY,

WILL CHANGE NOTHING !

ONLY PRODUCT, WILL CHANGE NOTHING !

SALES & MARKETING CAN MAKE MONEY FROM PRODUCT
NEW AGE
ebay
NEW AGE
NEW AGE NEW VISION
New things, new users, evolution,
adaptation, habits, approach …
NEW

MARKET

New products, services, size, design,
behaviors, understandings, doubts,
inconveniences, agreements, efficiency,
complexity ...
NEW

STRATEGY

New worries, wishes, expectations, needs …
WHY INSISTING IN SALES & MARKETING ?

ONLY MONEY,

WILL CHANGE NOTHING !

ONLY PRODUCT, WILL CHANGE NOTHING !

SALES & MARKETING CAN FOLLOW, COMPARE, ANALYSE,
UNDERSTAND AND MAKE MONEY FROM MARKET
NEW AGE
… ADAPT, STYLE, SIZE, BEHAVIOR …
THEREFORE

NEW SALES

ebay
NEW AGE

ebay

… ADAPT, STYLE, SIZE, BEHAVIOR …
THEREFORE

NEW SALES
U N D E R S TA N D I N G

RECOGNITION

RESPECT

RELATIONSHIPS

TRUST
NEW VISION
… PRODUCT, SERVICE, USERS, COMPLEXITY …

THEREFORE

NEW MARKETING
NEW VISION
… PRODUCT, SERVICE, USERS, COMPLEXITY …

THEREFORE

NEW MARKETING
UNDERSTANDING

4P

5C
NEW AGE NEW VISION
NEW SALES
PRODUCT KNOWLEDGE / CONTRACT SIGNED
GUEST UNDERSTANDING / SUCCESSFUL CONTRACT

NEW MARKETING
MARKET KNOWLEDGE / ANSWER
MARKET UNDERSTANDING / GENERATE
SALES & MARKETING
REV. MANAGEMENT
YIELD MANAGEMENT :
How to sell at the right price, at the right
time, to the right customer ?
REVENUE MANAGEMENT :
How to sell at the right price, at the right
time, with the right service, to the right
customer ?

FROM PERFORM TO OPTIMIZE
BUSINESS MANAGEMENT
SALES

BUSINESS

MARKETING

PROMOTE

REV. MANAG.

PROFITS

SALES & MARKETING & REV. MANAGEMENT

SUCCESS
SMARTKETING
SMARTKETING
Even the best seller may sell the right product at the
wrong price or the good price for the wrong service
 Marketing should solve the problem
Even the best marketer may understand the market but do
not satisfy the business figures
 Revenue Management should solve the problem
Even the best rev.manager may reach the goals but do not
satisfy the client
 Sales should solve the problem
SMARTKETING
SALES has evolved …

Marketing it’s the evolution of Sales
Revenue Management it’s a
specialization of SALES
Let’s all work together !
SMARTKETING
SALES

MARKET

Product
Service
Client

BUSINESS

Product
Service
Client

PERFORM

MARKETING

SEGMENT

REVENUE MANAGEMENT

MONEY

Product
Service
Client

OPTIMIZE
SMARTKETING
Sales and Marketing are two completely different activities
...
Marketing and Revenue Management are two completely
different activities ...
 If we know them perfectly
 If we combine them wisely
 If we control them subtly
then we will be smart enough for the perfect balance,
we will be SMARTKETING .
HVALA PUNO

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