Swisscom's own transformation story as well as a presentation on the topic of Artificial intelligence: AI applications can help businesses in many different areas. They are particularly suitable for analysing large quantities of data in the shortest possible time and finding new solutions to complex problems.
«You can‘t just buy digitalization
off the shelf!
«Digitalization is a complex but
very interesting digital journey to
New technologies can help to accelerate change
Coming in waves it will changes our business
Mobility & Connectivity
Devices like Smartphones, Tablets and
the mobile Internet. Mobile
connectivity is omnipresent.
IoT & Virtualization
Physical things will merge with the
cloud. Smart data, virtual reality and
virtuallized systems and networks.
Machines will learn and decide
independently. Intelligent analysis of
huge amounts of data. Robotics.
We don‘t know what the future brings.
But we know that the next wave is on
2007 today 2020 2030
The speed of change increases
Linear growth can mean exponential failing
Digitalization changes customer behavior
Double the data for
mobile usage per yearx2
Videos on Demand
Under 50 use fixed
Proven business models dissapear…
…and it hurts.
«SMS was once a 400-Millionen-Business
– today, it dosen’t exist anymore.
Textmessages were simply replaced by the web based service
WhatsApp, an Internet-Company.»
Form a new leadership
Develop skills deliberately
Shape the future –
Strengthen people –
Learn and Shape
Connect forces –
Be aware and –
develop your strenghts
Keep your eyes on the next wave
Data is the basis for artificial intelligence, robotics and much more
Is artificial intelligence a
threat or a chance?
The AI Dream Team
> Data Science / AI Solution Design
> Data Exploration
> Data Labelling
> Machine Learning Model Creation
(supervised or unsupervised)
> Machine Learning Model Evaluation
> AI Solution Design
• NLP – Text Classification, Sequence
• Speech – Keyword Spotting,
Domain Adaptation, Low-resource
• Native App Development
• Progressive Web Apps
• Web Development
• Back-End Solutions
• Technical Advice
• Scrum/Agile Development
• Software Testing
• User Experience Testing
Partnerships with leading AI research institutions
Digital Transformation Fund
Scope of investment
«A country’s ability to improve
its standard of living over time
depends almost entirely on its ability
to raise its output per worker.»
Legal MarketingCustomer Service
Human ResourcesCustomer Experience Security
Companies face countless service requests
on a daily basis
Text service requests in 2016
Voice service requests in 2016
When does my
I had a defect router
delivered to me.
Can you help me, please?
How do I receive
I have a software
problem. Can you
call me back?
Customer Service Is Increasingly Personal
own language own context fits the brand
30%of Internet searches will happen
without a screen by 2020
The Number of Interactions between Companies and
Customers Is Exploding
Especially Speech Interactions with Machines
Huge Challenge for
I have a
I would love to help you!
1 Suggested Solution A
2 Suggested Solution B
Mail / Fax
AI for Customer Service
Hotlines – 0800 800 800
of all contacts 13 M
calls per year
cost per minute
Search Best Solution
The Way to your Digital Assistant