Miodrag Kostić is a certified digital transformation expert who has been helping companies digitally transform since 1995. This document outlines his experience founding online stores in the 1990s and digital consulting company in 1997. It then covers a workshop on digital transformation strategies, developing a digital roadmap for Mokrin house, and the Austrian Chamber of Commerce's process for digital consulting including trend analysis and priority setting.

1. Miodrag Kostić, CMC, CDC
Certified Digital Transformation Expert
Digital Transformation
Digital strategy and digital road map workshop

2. Miodrag Kostić

3. Founded “T-gallery” stores in NY & Honolulu, USA - 1993
Miodrag Kostić
Founded “Web Consulting Honolulu”, USA - 1997

4. www.dogshirts.comwww.t-gallery.com
1995 1996
My own digital transformation in 1995

5. Miodrag Kostic clients - 2003 to date

8. What is Digital
Transformation?

9. What company is this?

11. Are their companies which do not transform?
There are only companies that do
not want to transform

13. “(1) Automation applied to an efficient operation
will magnify the efficiency.
(2) Automation applied to an inefficient operation
will magnify the inefficiency.” -- Bill Gates
What is the greatest challenge
of digital transformation?

14. Organizational culture
Digital transformation is not only about technology,
it is about the change in organizational culture

15. What is the 4th
industrial revolution?

16. Why was Blockbuster bankrupt?
What is “digital disruption”?

17. What was the Blockbusters MISSION?
To provide customers with the most convenient
means of accessing media entertainment

18. “You can't just ask customers what they want and then
try to give that to them. By the time you get it built,
they'll want something new.” -- Steve Jobs

20. www.teddytheguardian.com
IoT or “Internet of Things”

21. IoT or “Internet of Things”

22. AR - Augmented Reality

23. VR – Virtual reality

24. 3D printers

25. Robots and artificial intelligence

26. Digital strategy
workshop

27. Digital road map for “Mokrin house”
www.mokrinhouse.com

28. Digital road map for “Mokrin house”

29. Digital road map for “Mokrin house”

30. Workshop “Digital transformation strategy”

31. Workshop “What is digital transformation?”

32. Workshop “Digital transformation strategy”

33. Workshop “IT security, GDPR, data protection”

34. TREND CARDS
Modeled by
Centre for Digital Transformation
Austrian Chamber of Commerce

35. Digital
trends
SWOT &
Impact
Analyses
Quick
Fixes
ReportingDeveloping digital strategy
Developing digital road map
(1 day workshop)
Priorities I
Priorities II
Priorities III
Detailed strategy
of priority I
KMU DIGITAL - Consulting process

36. KMU DIGITAL – Trend selection

42. Digital road map for “Mokrin house”
Y - Impact -- X - Risk (chance)

43. Hi impact low risk

44. Hi impact low risk

45. Hi impact low risk

46. Hi impact high risk

47. Hi impact high risk

48. Digital road map for “Mokrin house”
Roadmap

49. ROADMAP for CRM System & Customer Journey
Mokrin house Roadmap

50. Miodrag Kostić, CMC, CDC
www.miodragkostic.com
www.businessknowledge.biz
Thanks 