4. THERE IS A FUNDEMENTAL SHIFT
HAPPENING IN CLOUD COMPUTING….
5. CLOUD ONE FOCUSED ON HOSTING IN HOUSE DESKTOP
APPLICATIONS AS A SERVICE, VIA THE INTERNET…..
-ROOM FOR INNOVATION
-REDUCED COSTS
-ENVIRONMENTALLY FRIENDLY
13. AN 18 MONTH VISION……
COMPRISES OF 6 KEY COMPONENTS:
• SOCIAL MONITORING
- Salesforce for Facebook (already available on the Appexchange)
- Salesforce for Twitter (already available on the Appexchange)
- Radian 6 Social Monitoring (ETA next 12 months)
• SOCIAL KNOWLEDGE
- Knowledge Base (already available)
• SOCIAL CONTACT CENTER
- Service Cloud Social Media integration (ETA next 12 months)
- Chatter for Cases (ETA next 18 months
• LIVE AGENT
- Live Chat (ETA next 2-3 months)
• SOCIAL COMMUNITIES
- Ideas and Answers community (already available)
- Self Service Portals (already available)
• SOCIAL ANALYTICS
- Reports by Social Channel (ETA next 12 months)