Lean Six Sigma is a commonly accepted best practice process improvement methodology. In spite of this, it has yet to be consistently adopted by Human Resources. This presentation walks participants through using a lean approach to identify, justify, improve and validate value from an HR operational improvement initiative.
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Leveraging Lean Six Sigma to Sustain HR Operations
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Editor's Notes
MARK: Welcome Concurant Session Have a lot to cover so brief intros then jump right in…David
Both
MARK:HR cost and service ratios are particularly highProcesses are largely unautomatedBusiness partners do not recognize HR as a strategic business partner or enablerTalked with HR and IT directorsScheduled a meeting with two senior managers—Organizational Effectiveness and Enterprise Resource Planning
Both
MARK: Wants to improve HR’s value. Agrees with CIO to make HR a priority. We need to pick a catalyst
DAVE
MARK:Dave, what do you think? Resource poor work heavy. Must be justified. Can only free one resource even if justified.
MARK
DAVE: Candidates across the top. Weights (Not all criteria are created equal). Higher is better.MARK: Measurement scale
DAVE: Ask Mark about a Project Charter. MARK: Hey, we’ve got a lot of stuff to cover in a little time. So what are you saying? Just that a lot of disciplines go over a project charter. It’s not really a novel LSS concept.Manager, Director, HR Policy, Compensation, Finance (Comptroller), Payroll, Vice President, Senior Vice President, President
MARK: Show of hands agree, disagree, Other?!?DAVE: Say, doesn’t she have a point here?MARK: Talk about this being an exception and the point is to have a sufficient baseline to articulate the value at the end. Dave, don’t you have a guiding principal about analysis?MARK: There is another reason to move focus to the future state ASAP…
DAVE: “Okay, now that you have shown the audience the value of your psychology degree, what does it have to do with our issue?”
MARK:DAVE: Okay, you’ve sold me! But isn’t a Pareto Chart a Key LSS deliverable? Isn’t this more of an exception than a norm in the interest of time? Shouldn’t we show it to them?
David
Mark:6 weeks total on average!
MARK:DAVE: Talks about how this helps the implementation effort and why it is better than a current state map.
MARK:MARK and DAVE: Example of 5W1H questioningWhy is the building so cold?
Dave
David: 1st oneMark: RestMitigated by Managing Change
DaveMark: talk about control
Mark:Continue to measure the benefits to ensure the goals have been met and that this information is communicated to the appropriate levels of the organizationYou may need to do a new VOC analysis