1. Content Management + Integration = Instant Collaboration John Giffin, ECM Architect, jgiffin@ziaconsulting.com

5. Challenges of social business + enterprise content Communication: challenged with locating subject matter and sharing with constituents Organizations: paralyzed by security and governance concerns Human resources: difficulty increasing worker effectiveness Effective Governance: problems managing and repurposing unstructured content

7. Traditional ECM & Integration projects are characterized this way High Cost Slow / Limited Adoption Complex

8. How do I get these systems to work?

9. Use Open Source, Open Platforms Alfresco , Mule ESB , Salesforce Lower Cost Simple Faster Adoption

11. Mule Enterprise Service Bus All contents Copyright © 2011, MuleSoft Inc.

13. Demonstration: Salesforce CRM, Salesforce Chatter Integration with Alfresco via Mule Social Network Microblog Updates

14. Demonstration: SalesForce CRM, Salesforce Chatter Integration with Alfresco via Mule Chatter Updates

15. Mule ESB polls Salesforce for updates Salesforce Mule ESB Salesforce Web Service API Salesforce Cloud Connector

16. Code Review: Mule ESB’s SalesForce Cloud Connector

17. Mule ESB persists contract to Alfresco Alfresco Mule ESB CMIS Cloud Connector (OpenCMIS) CMIS API

18. Code Review: Mule ESB’s CMIS Cloud Connector

19. Alfresco sends workflow notification via Mule ESB Alfresco Mule ESB SMTP Connector Web Service GMail

20. Code Review: Alfresco Discovers New Opportunity // start a workflow var workflow = actions.create("start-workflow"); workflow.parameters.workflowName = "jbpm$ziawf:checklist"; workflow.parameters["bpm:workflowDescription"] = nodeToProcess.getName(); workflow.execute(nodeToProcess); // tell Mule ESB to send an email try { XMLHttpRequest.open("GET", "http://localhost:8081/services/notify", false, null, null); XMLHttpRequest.send(""); XMLHttpRequest.close(); } catch(ex){ var error = String(ex); logger.log("unable to send notification: " + error); }

21. Code Review: Mule ESB Web Service Inbound Endpoint and SMTP Endpoint

22. Alfresco updates status in Salesforce Alfresco Mule ESB Salesforce Cloud Connector Web Service Salesforce

23. Code Review: Alfresco Workflow Complete // get the SalesForce opportunity ID from contract metadata for (var i = 0; i < bpm_package.children.length; i++) { var pkgItemType = bpm_package.children[i].getTypeShort(); if (pkgItemType == &quot;zia:deal&quot;) { var dealContract = bpm_package.children[i]; opportunityId = dealContract.properties[&quot;zia:opportunityId&quot;]; logger.log(&quot;contract opp id: &quot; + opportunityId); } } // notify Mule ESB that the opportunity’s state has changed try { XMLHttpRequest.open(&quot;GET&quot;, &quot;http://localhost:8081/services/updatesf?oppid=&quot; + opportunityId, false, null, null); XMLHttpRequest.send(&quot;&quot;); var response = XMLHttpRequest.getResponseText(); logger.log(&quot;response from Mule ESB: &quot; + response); XMLHttpRequest.close(); } catch(ex) { var error = String(ex); logger.log(&quot;web service invocation failure: &quot; + error); }

24. Code Review: Mule ESB Web Service Inbound Endpoint SalesForce Update

26. Questions & Answers John Giffin, ECM Architect, [email_address]