Business etiquette is about building relationships with other people. Etiquette is not about rules & regulations but is about providing basic social comfort and creating an environment where others feel comfortable and secure, this is possible through better communication

1. Training and Development: Soft Skills Sessions
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2. INTRODUCTION
To identify behavior considered important for maintaining workplace etiquette.
In professional sense, this includes behavior towards client and colleagues which
is in their best interest.
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Golden Rule:- Treat others as you like them to treat you.

3. DEFINITION
Etiquette is a code of behavior that define expectations for social behavior according
to contemporary conventional norms within a society, social class, or group.
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4. • Etiquettes Basics
• Do’s and Don’ts at workplace
• Creating an Effective Introduction
• Be Punctual
• E-mail etiquettes
• What bothers colleagues at work?
OVERVIEW
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5. ETIQUETTE BASICS
Always say please, thank you, you are welcome, and I am sorry. It is
as old as life itself but still appropriate it’s never offensive, often
expected and easy to say
With each request
Say: Please
With each completion
Say: Thank You
With each gratitude received
Say: You are welcome
With every error
Say: I am Sorry
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Golden Rule:- Never delay in saying two words; ‘sorry and thank you’
Because they are the most positive words in English.

6. DO’S AND DON’TS AT WORKPLACE
• Never adopt a casual attitude at work.
• Knock before entering
• Put your hand phone in the silent or vibrating
• Don’t open anyone else’s notepads registers or files without his permission.
• It is bad manners to sneeze or cough in public without covering your mouth.
• Popping chewing gums in front of coworkers is simply not expected out of a
professional.
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7. DO’S AND DON’TS AT WORKPLACE
• Never criticize or make fun of any of your colleagues
• Take care of your pitch and tone at the workplace.
• Jot down the important points in meetings.
• Modes of communication
• Switch off machinery
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8. DO’S AND DON’TS AT WORKPLACE
• Time commitment
• Professional Dressing
• Dining Etiquettes
• Unethical to share confidential data.
• Respect your fellow workers and help them whenever required.
• Office Stationery is meant to be used only at work.
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9. • Avoid Office Politics
• Keep your desk clean
• Don’t bring your personal work to office.
• Park your car at the space allocated to you.
• Do not leave the restroom with taps on.
• Female Employees should stick to minimal make up.
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DO’S AND DON’TS AT WORKPLACE

10. BE PUNCTUAL
• “Worst thing a person can do to another person is
to turn up late”
• Being punctual is very important, especially if you
have an appointment.
• It shows that you respect the time of your
colleagues and in turn it will compel them to
respect your time to.
• Lead by example and everything will fell in to place
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11. CELL PHONE DO’S AND DON’TS
• When making a call identify by your name and where you are calling from
• Leave complete message, your name company name why you are calling and
what you want the other person to do
• Be short and to the point don’t rumble
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12. E-MAIL ETIQUETTES
• Be concise and to the point
• Use proper spelling, grammar and punctuation e.g. ( Let’s eat
grandma or Let’s eat, grandma )
• Answer swiftly
• Use a meaningful subject (All message should have clear and
specific subject line that describe the message content)
• Read the e-mail before you send it
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• Keep attachment to a minimum and mention your attachment in the
content
• Use active voice instead of passive voice
• Once email discussion goes 3-4 replies anyways, it’s time to pick up the
phone
• In the first 1-3 lines of your email specify what this email is about
• Avoid short forms or slangs ( u, y, r)
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E-MAIL ETIQUETTES

14. WHAT BOTHERS COLLEAGUES AT WORK?
• Have poor personal hygiene
• Leave trash or personal belongings in other
people’s work spaces
• Don’t follow through when they say they will do
something
• Don’t acknowledge you unless you speak to
them directly
• Wear clothing that is dirty, too casual, distracting
in some other way
• Wear too much perfume or after-shave
• Drop in on you while you are working and don’t
ask if it’s okay to interrupt
• Habitually arrive late at meetings
• Gossip
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15. • Invade your personal space
• Send sloppy email messages
• Borrow things but forget to return them
• Don’t say “thank you”
• Don’t return phone calls
• Keep asking you the same questions even
though you have given them answers
previously
• Start meetings late and/or don’t end them on
time
• Carry on loud conversations
• Borrow money and forget to return it
• Frequently complain and/or criticize others
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• Have outbursts of anger or yell and curse
• Say negative things about other employees
behind their backs
• Talk too much about their personal lives
• Speak too loudly on the telephone
• Eat food at their desks that has a strong smell
• Are too “touchy feely”
• Block walkways or doorways when carrying on
conversations
• Don’t pay attention when you are speaking to
them
• Keep you waiting

17. Thank you 
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