Software Quality Assurance is a serious line of work. It is manual verification plus lots of techy stuff like using tools, automating verification steps, creating test frameworks, software design and code reviews. Check out our QA brochure where we discuss the latest tools and topics in use by our team.

1. QualityAssurance
asaService
DIGITALBUSINESS
&TRANSFORMATION

2. TableofContents
Introduction 1
ServicesDescription
ToolsDescription
CaseStudies
BusinessModel
OtherServices
DomainView
TechnologyView
2
3
4
10
11
12
13

3. AboutFocus
Employees
FutureFocusInfotechPvt.Ltd.(FFI)hasbeenanestablishedITsolutionsproviderfor20years
–hasofferedinnovativeITstaffingsolutionsandsoftwaredevelopmentservices.Resources
definethecompetencyofanITservicesorganization,andwehaveproventrackrecordof
operatingasuccessfuloffshore/onshoremodel.
TheUSoffice(TheUSoffice(FocusAmericaInc)wasestablishedin2000andtheUAE(FutureFocusInfotech
FZE)in2011.Ourlargepoolofresourcesinclude3,500+skilled/trainedemployeesinIT
SolutionsandInfrastructureManagement–whoareavailableoffshoreinIndia,US,andUAE
witha“ready-to-serve”attitude.Withsuchadiversepresence,wearesuccessfullyexpanding
intoothermarketsprovingourselvesasaglobalprofessionalservicesfirm.
AuniquecombinationofourqualitypAuniquecombinationofourqualityprocesses,informationsecuritystandards,andISO
certificationsbringsusrepeatbusinessforhigh-classprojectsfromourTier1clients.BeingISO
9001certifiedsince2005,ourapproachisalwaysqualityled.OurQualityManagementSystem
(QMS)isoneoftherobustofitskind[ISO9001:2015andISO27001:2013certified],andwe
alwaysaimforzero-surpriseoperations.
Wegrowtogetherandatpace…
3500+
SatisfiedClients
Customerexperienceatitsbest…
200+
Locations
Geographydoesn’tmatter…
10+
Vision
Tocreateteamsthatourclientscandependon
Values
Deliveraffordableandcutting-edgetechnologysolutionstoenablebusinesses
stayontopofthedigitalworld
Buildpositiveteamsthatdelivervaluetobusinessesandpursuelearning&personal
growth
Embracediversityinhuman&inclusivityofenvironmentforbetterfuture
Introduction 1Introduction

4. TestingService
Wehave17yearsofsoftwaretesting
experienceandpossessa50-memberteam
whobelieveandbuildtestsbased
onthebelowparadigms:
ServiceDescription 2
Earlyvalidationofcustomerrequirements
throughdiscussionswithdomainexperts
(shiftleftwascoinedmuchlater)
TestStrategythatincludesmultileveltesting
(startswithvisual,accessibility,usabilityand
compliance,proceedstofunctionalandintegration,
followedbysystem,performance,securityand
regressionandfinallyexploratory)
Testanddefectmanagementusingtools
forbetterqualitycontrol
(QC/ALM,TestLink,JIRA,Redmine)
Customerexperiencefocused
requirementsanalysis,testingapproachand
developmentmethodology(BDD/TDD)
Focusonearlytestingforfunctionality
andperformance(unitandacceptancetests)
In-housemobiletestingand
Dockerbasedplatformcertificationlabbesides
usingresponsivetools
Earlyinsightsthroughqualityassurancedashboards
basedonmetricssuchasDefectDensity,
DefectInjection,DefectReopen,TestCoverage,
DefectDistribution,DefectContainment,
ProjectedProjectEnd
Effectivemanualtestingaidedbytoolssuchas
ExamDiffPro,Firebug,DeveloperTools,
GhostInspector,Postman,Charles,Fiddlerandmore
Applicationmonitoringandgatheringanalyticsfor
bestcustomerexperienceafterrelease(shiftright)
ExhaustivetestautomationinFunctionalTesting,
WebServicesTesting,UserInterfaceand
ContentTesting,PerformanceTesting,Vulnerability
AssessmentandPenetrationTesting
Testingnichetechnologiessuchas
mobiletechnologies,enterpriseapplication
integrations,chatbotsanddataanalytics,
datamigrationandcloudbasedsoftware
Effectiveknowledgesharingamong
theteammembersforsustainedqualitydelivery

5. Security
Testing
ServiceTesting
VisualTesting
CI/CD
Platform:
FunctionalTesting
Perfomance
Testing
ToolsDescription 3
FunctionalTestingusingSelenium,Appium,
Cucumber,Protractor,UFTandVSTS
supportedbyscriptinginPython,Java,Ruby,
JavaScript,VBScriptandC#
FunctionalTesting
WebservicestestingusingJMeter,SOAPUI
andLoadUI
ServiceTesting
Visualtestingusing508Checker,Sikuli
Script,ApplitoolsEyes
VisualTesting
Performancetestingandmonitoringusing
JMeter,LoadRunnerandNagios
PerformanceTesting
SecuritytestingusingOWASP,
Wireshark,Burpsuite
SecurityTesting:
ContinuousIntegrationandContinuousPlatform
CertificationusingJenkinsandDocker
ContinuousIntegrationand
ContinuousDelivery
Exhaustivetestautomation
Wehave13yearsoftestautomationexperienceandpossessa25-memberteam
whoworkinoneormoreofthebelowtools:

6. JavascriptValidationsin
Acrobateditableforms
Client
Ourclientisaleadinginternationalbankinggroup
andrankedamongthetop20intheFTSE-100by
marketcapitalisation.
Clientwasdigitizingtheirnewhiredocumentationprocess.Theywantedatechnologysolutionthatdidnotcreateanew
application.Theyalsowantedcomprehensiveuserdatavalidationasapartofthetechnologysolution.
Theywerelookingforavendorwhounderstoodgovernmentregulatorydocumentationrelevanttohiringandwhocould
provideanopensourcetoolbasedsolutionthatcanbeaccessedbyitsnewhiresinanypartofthecountry.
Requirements
KeyHighlights:
KeySuccesses:
Ourtechnologyselection
Ourenduservalidations
IndustryVertical:Banking
Domain:Hiring
Duration:3Months
Team Size:6
Technology:
DevelopedusingAdobeAcrobat
DocumentProandJavaScript
Platforms:
Windows,AdobeReader8
andabove
Theirexistingsystemwasbasedonprinteddocumentationthatwas
filledbynewhiresasguidedbytheirhumanresourcepersonnel:
Theexistingformdesignrequiredseveralchangestoenable
onlinefillingwiththeapprovalofthecompliancedepartmentof
thebank.
Adobe’ssupportforJavaScriptwasnotasexhaustiveas
comparedtootherwebdevelopmenttechnologies.
Wehadtometiculouslyfactorallpossibleuseractions
anduseroptionsintotheJavaScriptvalidations.
Sinceitwastobefilledbynewhiresatthecomfortoftheir
homes,theWindowsoperatingsystemandAdobeReader
versionsthathadtobesupportedbyoursolutionweremany.
OurChallenges
Casestudy-1 4

7. WeexploredavailabletechnologiesthatcreateeditableformsandselectedAdobetool.
OurwebdevelopersandqualityengineerswerequicklytrainedtodevelopandtestwiththeAdobetool.
WecreatedcomprehensiveJavaScriptvalidationsrelateddocumentationaftermeticulousbusinessanalysis.Apart
fromclientrequirementweaddedfeaturessuchasuserdatareuseinsubsequentfieldsanduserdatasummarization
beforeformsubmission.
Simultaneously,wecreatedexhaustiveendusertestscenariosandsharedwiththedevelopmentteam.
WWecompletedonlineformdesignandsoughtthebank’scomplianceteamapprovalbeforestartingdevelopment.
Whilewaitingforcomplianceteamapproval,wewerereadywithadevelopmentframeworkthatcouldsetpropertiesto
theAdobeformuserinterfaceobjectsfromanexternalfiletoeaseimplementinganychangerequests.
Sincedeliveryplanwasfastpaced,wechoseDockertocreateanddestroyourdevelopmentandtestingenvironments
onthego.
Wefollowedagilemethodologyandcreateddailybuildsthatcouldbetestedbythequalityengineeracrossplatforms
rightfromday1oftheproject.
IntegrationtestingIntegrationtestingrevealedlesserdefectsasunittestingwasdiligentlyperformed.
WepushedforearlyUATafterevery20%oftheimplementationwasinternallycertified,astheclientcouldnotsignoff
theJavaScriptvalidationsdocumentationorthetestscenarios.Wedeliveredasperprojectplan.
OurApproach
Weimplemented4000linesofJavaScriptvalidationsacross30formpages.
Metrics
Therewereaboutonehundrednewhireseveryweekandeachnewhirewasfilling30pagesofprintedformsininkat
thebank’spremises.
Byoursolution,wehavebroughtabouttremendoussavingintermsofpaperandtimespentininductingthenewhires,
astheformpagesarenowbeingfilledbythenewhiresattheirhomesusingfreelydistributedAdobeReader.
OurValueAddition
MONTH ONE TWO
Unitdefects 115 99
Integrationdefects 46 28
Platformdefects 18 12
UATdefects 6 2
Casestudy-1 5

8. TestAutomationSuccess
usingOpenSourcetools
Client
Ourclientisaleadinginsuranceandfinancialsolutionproviderfor
schools,communitycollegesandhealthcareorganizations.
Ourclientwaslookingforanindependentsoftwaretestingservicesproviderwhounderstoodtheirdomainverywell.They
wantedtheirvendortotakecareofendtoendtestingoftheirapplicationsthatmanagedpropertyandcasualtyincludingthe
compliancewiththeUSstateregulations.
Requirements
KeyHighlights:
KeySuccesses:
Ourdomainknowledge
Ourteststrategyandplanning
(riskanalysisandmitigation)
Ourtestautomationexpertise
IndustryVertical:Non-lifeinsurance
Domain:Property&Casualty
Duration:3years
Team size:5
Technology:
DevelopedusingJavaEE,Liferay
Portal,JBossandOracleDB
Platforms:Windowsplatform
AutomationTools:Selenium,JMeter
Westartedinamulti-vendorenvironmentwherethe
developmentvendorhadlittledomainknowledge.
Therewerefrequentchangerequeststhatwerereported
andmanagedwithintheongoingsprintsduetomultiple
stakeholders.
Toensurethatthedevelopmentpartnerfollowedsprint
plansforreleasingbuildstousfortestingwasahuge
challenge.
Lackofclearacceptancecriteriaforfeaturessuchas
userdashboardsandreportsthatcanpredictrisksand
exposurescausedambiguitywhileresolvingdefects.
OurChallenges
Casestudy-2 6

9. Weensuredthatagiledevelopmentmethodologywithadherencetobiweeklysprintswerefollowedbyproduct
stakeholdersandvendors.
Werequesteddocumentinguserstoriesanduploadinginatoolthatwasaccessiblebyallvendorsbeforethestartof
thesprint.Weensuredthatthechangerequestswererecordedalongwiththeuserstories.
WeadvocatedTestDrivenDevelopmentastheothervendorteamlackeddomainknowledge.Wecreatedexhaustivetest
scenariosandtestcasesandreviewedwiththedevelopmentteamduringeverysprint.
Tobenchmarkperformanceoftheproduct,wepublishedJMeterbasedloadtestreportsforeverysprint.
WemanagetestcasesusingaTestManagementtool.
Asthenumberoftestcaseswasnearingathousand,wemotivatedtheclienttoapprovetestautomationusing
Selenium.
Wehaveautomatedsanitytestcasesandabout90%oftheregressiontestcases.
OurApproach:
Thepageloadtimeshavebeenbroughtdownfromover20secondsto3-4seconds.
Automatingsanitytestingandregressiontestinghasbroughtaboutthebelowsavinginexecutiontime:
Metrics
Wedeployedateamof3automationengineerstoautomatethebulkoftestcasesfor3months.Wenowhave1test
engineermaintainingandaddingnewtestcasestotheautomationsuite.
Costofinitialdevelopmentwasabout$30,000besidesmaintenanceandnewdevelopmentis$3500permonth.
Thereare5–6releasesinayearthatrequiresustorunallregressiontestcasesatleasttwiceandwerunthesanity
testcasesatleast3timesinaweek.
Sincethescriptdevelopmentwehavesaved4releasesx2cyclesx75hours(regression)and3timesx52weeksx2.5
hours(sanity)totalling1000man-hoursinthelastyear.
OursOursavinghasbeen$20,000forlessthanayear.ROIhasbeen>60%.
ReturnonInvestment
TYPE #Testcases ManualExecutiontime Automationrun
Sanity 120 3man-hours 30mins
Regression 1500 80man-hours 5hours
New 300 40man-hours Underdevelopment
Casestudy-2 7

10. TestAutomationSuccess
usingLicensedTools
Client
Ourclientisaleadingtransportation,e-commerceandbusiness
solutionsproviderformorethan200countriesandterritories.
Ourclientwaslookingforanindependentsoftwaretestingservicesproviderwhocouldautomatefunctionaltestcasesof
theirCustomerCarewebapplicationthatwasintegratedwithotherCRMproducts.
Requirements
KeyHighlights:
KeySuccess:
Ourtestautomationexperience
IndustryVertical:Transportation
Domain:CustomerSupport&Management
Duration:2years
Team size:2
Technology:
DevelopedusingJavaEEand
integratedwithOracleproducts
Platforms:WindowsandUnix
AutomationTools:
HPUFT11.5,ALM12,SOAPUI
Therewerenomanualtestcaseswrittenforthe
applicationortheintegrations.
Therewerenorequirementdocumentsavailableforthe
currentimplementation.
ConvincingtheclientthatUFT/ALM/SOAPUIwas
essentialratherthananopensourcesolutiondueto
technicalinfeasibilitywasachievedthroughdemos.
OurChallenges
CaseStudy-3 8

11. Wedocumentedthehigh-leveltestcasesanduserflowsandsoughtsignofffromtheclient.
Westudiedlargevolumesofactualdatatocreateautomationtestdata.
Wedevelopedhybridautomationframework.
Wewroteabout30-40functionsthatcouldbereusedfortheentireautomationproject.
Wecreatedsmokeandregressiontestsuitesthatutilizethesameframeworkandfunctions.
WesuggestedanddeliveredintegrationtestingofwebservicesusingSOAPUI.
OurApproach:
Wecompletedtheentireautomationprojectwith2000man-hoursandsavedatleast5manualtesterseffort
overthelast18months.
Webuildprimaryanddependenttestsbasedontheunderlyingfunctionalitysothatwhendefectswerefixedinthe
builds,wechosetherequiredprimarytestsanddependenttestswerepickedbythetestautomationscript.Thisenabled
usinidentifyingnewdefectsevenwithoutanimpactanalysisdocument.
WetaughtthedevelopmentteamtouseALMtoscheduleautomationtestsaspertheirneed.
ReturnonInvestment
Casestudy-3 9

12. OFFSHORETESTING
(FIXEDBID)
OFFSHORETESTING
(RETAINER)
ONSITEMODEL
(RETAINER)
RESOURCE
AUGMENTATION
OFFSHORETESTING
(TIME&MATERIAL)
HYBRIDMODEL
(FIXEDBID)
HYBRIDMODEL
(RETAINER)
BusinessModel 10
EngagementModels
Weseekqualityassuranceandtestautomationprojectsindependentofsoftwaredevelopment
work.
Besidesfunctionaltesting,wealsoruntestingprojectsinnicheareassuchasVulnerability
AnalysisandPenetrationTesting,PerformanceTesting,DatabaseTesting,PlatformTesting
includingmobiletechnologiesandUnitTesting.
WeacceptFixedBidaswellasRetainer/Time&Materialcontracts,purelyoffshoreoronsite
orhybrid.

13. CustomizeyourSolution
LeverageOurUniqueBlendofTechnologies,ToolsandExpertTeams
ContentPersonalization
ContentPersonalizationtoDrive
CompanyGrowthandBetter
DigitalExperience
OtherServices 11OtherServices
UXbased
UIdevelopment
ApplicationRe-designwith
Ourexpertdesignand
developmentteams
Augmented&
VirtualReality
WowfactortoTurnYour
Businessintoamemorable
UserJourney
Custom Application
Development
Leveragingcutting-edgetechnology
stacksinWeb,Social,Mobile,Analytics
andCloudtoTransformBusinessIdeas
intoDigitalReality
MachineLearning
AdvancedMachineLearning
algorithmstoHelpDiscover
YourDataPatterns

14. DomainView
99
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31
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151476
80
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389
329
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129
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Competencies 12
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1.IT&ITES
2.AUTOMOBILE&MANUFACTURING
3.BANKING&FINANCIAL
4.TELECOMMUNICATION
5.HEALTHCARE&LIFESCIENCES
6.INSURANCE
7.PUBLICSE7.PUBLICSECTOR
8.FMCG
9.CONSULTING&MARKETRESEARCH
10.ADMEDIA&ENTERTAINMENT
11.ENERGY&UTILITIES
12.MOBILITY
13.TRAVEL&HOSPITALITY
14.E-LEARNING&PUBLISHING
15.REALES15.REALESTATE&CONSTRUCTION
16.TRANSPORTATION&LOGISTICS

15. TechnologyView
Competencies 13

16. Workwithus!
DIGITALBUSINESS
&TRANSFORMATION
Shivashankari|Head,SoftwareServices
shivashankari.n@focusite.com
+1-630-243-4454
https://in.linkedin.com/in/shivashankari
http://services.focusinfotech.com/