AIIMS GENERAL OPD WORKFLOW DEPARMENT WISE

1. Sajithra Rajesh (NIS)

2.  Content of this presentation is on best effort basis.
 Information in this presentation is as of current
date(01/11/2016) and the subject to be change with
time. Please use your own judgment and information
from other sources before relying on this
presentation.

3. Best Means– Public Transport as parking NOT available near
OPD premises.

4. RAK OPD
PARKING
GATE NO 2
GATE NO 1
GATE NO 3

5.  Starts at 7am
 Have services every 3 min
 Have multiple stops like RAK OPD, IRCH, CDER,
RPC, PRIVATE WARD BLOCK etc.
In case of any complaints contact
Mr. Rohit : 7503920634

6.  Take an appointment before visiting your
doctor.
 Appointment can be taken through
 Web Portal/Patient portal
 IVRS
 Mobile App- AIIMS@Delhi Mobile
Call Centre
Patient reception centre- AIIMS
Single Window Exit Counters- AIIMS

7. www.aiims.edu
Book appointment for with or without UHID
View/cancel appointment
View laboratory reports

10. Patient with UHID

11. Patient without UHID

12.  Call 011-26589999
 Only patients with UHID can take appointment
through IVRS.
 You will not be able to choose your doctor through
IVRS.
 Appointment to the previously shown doctor will be
automatically given.

13.  CALL – 011-65900669
 Book appointment for any
department through call
centre

15. Referred & non referred patient can be registered for ortho
OPD with problems related to bone, joint and ligaments

16.  REGISTRATION IS MANDATORY FOR ALL PATIENTS (NEW&OLD)
 OPD registration time
 OPD timing
 Clinic registration time
 Clinic timing
 Procedure registration time
8.30 am – 10.30am
8.30 am – till all registered
patients are seen
1.30pm – 3.30pm
1.30pm – till all registered
patients are seen
8.30am – 4.00 pm

17. TYPE UNIT DAYS
NEW PATIENT UNIT1 TUE, THU, SAT
NEW PATIENT UNIT 2 MON, WED,FRI
FOLLOW UP UNIT 1 TUE*,THU,SAT
FOLLOW UP UNIT 2 MON*, WED,FRI
* -- ONLY POST OPERATIVE FOLLOW UP PATIENTS WILL BE SEEN

18. DAYS UNIT CLINIC NAME ROOM NO Timing
Monday 2 Bone and Soft Tissue Sarcoma
Clinic
8 Afternoon
Tuesday 1 TB Clinic 8 Morning
Wednesday 2 Hand Clinic 7 Afternoon
Wednesday 2 Disability clinic 8 Afternoon
Thursday 1 Fragility Fracture Clinic 7 Afternoon
Thursday 1 Scoliosis clinic 11 Afternoon
Friday 2 CTEV Clinic 11 Afternoon
PATIENTS SHOULD BE REFERRED FROM ORTHOPEDICS OPD BEFORE
REGISTERED IN THE CLINIC

19. FAST TRACK COUNTERS 1-18 CURRENT BOOKING COUNTERS 21-42

20. With appointment Without appointment
Go to PRC Go to PRC
Counter no 1-18 Counter no 43-52(to get uhid)
Confirm appointment Counter 21-42 to
get appointment and confirm
(if slot available)
Get opd card & sticker Get opd card & sticker
Go to ortho opd room number mentioned
in opd card

21. With appointment Without appointment
Go to PRC Go to PRC
Counter no 1-18 Counter 21-42
Confirm appointment Get appointment and confirm
(if slot available)
Get sticker on the OPD card Get sticker on the OPD card
Get reports from counter 2 ortho opd
Go to the room mentioned in the card

22.  Get the appointment from counter no 16 RAK OPD
& counter no 21 (PRC)
 Get the confirmation from counter no 30 (RAK OPD)
& counter no 5 (PRC)

23.  Get the procedure date after consultation
 Get the appointment from counter no 1-15 (RAK
OPD)
 Confirm the appointment from counter no 28 &29
(RAK OPD)

24.  Only one attendant to accompany the patient.

25. REPORT
COLLECTION
ROOM 2
1st floor RAK OPD

26. AFTER CONSULTATION GET THE APPOINTMENT FOR THE
NEXT VISIT
SWEC COUNTER PATIENT PORTAL IVRS CALL CENTER MOBILE APP
1- 15 RAK OPD www.aiims.edu 011-26589999 011-65900669 aiims@delhi

27.  For all blood investigation get
the appointment from
 For all radiodiagnostic
procedure get the appointment
from
 Get the payment from
 Investigations which doesn’t
need payment
 For all the clinics & procedure
get the apppointment from
SWEC 1-15
SWEC 1-15
SWEC 1-15
Biochemistry, haematology
SWEC 1-15
SENIOR CITIZEN GET ALL THE APPOINTMENT FROM
COUNTER NO 16

28.  New patient - up to 20 days
 Follow up - next day