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Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative P...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Course Obj...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Topics
●
P...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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What is a ...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Definition...
Creative Problem Solving and Decision Making
Mohammad Tawfik
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The Genera...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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What is th...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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What may h...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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What are s...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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How to sol...
Creative Problem Solving and Decision Making
Mohammad Tawfik
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How to pre...
Creative Problem Solving and Decision Making
Mohammad Tawfik
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In-Class A...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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In-Class A...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Problem Id...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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How to ide...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Assess you...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Poll emplo...
Creative Problem Solving and Decision Making
Mohammad Tawfik
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Examine ho...
Creative Problem Solving and Decision Making
Mohammad Tawfik
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Solicit fe...
Creative Problem Solving and Decision Making
Mohammad Tawfik
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Talk to em...
Creative Problem Solving and Decision Making
Mohammad Tawfik
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Sit in on ...
Creative Problem Solving and Decision Making
Mohammad Tawfik
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Employee S...
Creative Problem Solving and Decision Making
Mohammad Tawfik
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Risk Asses...
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Causation ...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
We need to...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Coincidenc...
Creative Problem Solving and Decision Making
Mohammad Tawfik
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Precipitat...
Creative Problem Solving and Decision Making
Mohammad Tawfik
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Correlatio...
Creative Problem Solving and Decision Making
Mohammad Tawfik
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Causation!...
Creative Problem Solving and Decision Making
Mohammad Tawfik
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Techniques...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Five Whys
...
Creative Problem Solving and Decision Making
Mohammad Tawfik
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Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Fish-bone
...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Creative Problem Solving and Decision Making
Mohammad Tawfik
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Now that w...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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In-Class A...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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In-Class A...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Off-Class ...
Creative Problem Solving and Decision Making
Mohammad Tawfik
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Creativity...
Creative Problem Solving and Decision Making
Mohammad Tawfik
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Introducti...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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I - What i...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Some nice ...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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So, we may...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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New Ideas
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Mohammad Tawfik
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Different ...
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Unexpected...
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Mohammad Tawfik
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For exampl...
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Exploring ...
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New theory...
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Mohammad Tawfik
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Change how...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Or Maybe,
...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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II - Creat...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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2.1 - What...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Motivation
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Expertise
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Creative T...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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2.2 - Crea...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Elon Musk
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Omar Ibn-E...
Creative Problem Solving and Decision Making
Mohammad Tawfik
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Timothy Pr...
Creative Problem Solving and Decision Making
Mohammad Tawfik
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III - Crea...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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3.1 - Cons...
Creative Problem Solving and Decision Making
Mohammad Tawfik
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“Do what y...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Creativity...
Creative Problem Solving and Decision Making
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3.2 - Tips...
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Innovation...
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Allow for ...
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Improve le...
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Effectiven...
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Exploring ...
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Generating...
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Evaluating...
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V - What i...
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New Ideas ...
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Kinds of I...
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Product/Se...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
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Process
is...
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Creative Problem Solving and Decision Making
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Business M...
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Creative Problem Solving and Decision Making
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Position
i...
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Creative Problem Solving and Decision Making
Mohammad Tawfik
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VI - What ...
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6.1 - What...
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6.2 - Mode...
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Basic
Rese...
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Market
Nee...
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6.3 - The ...
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6.3 - The ...
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6.4 - Tren...
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Knowledge ...
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Creative Problem Solving and Decision Making
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Workers’ m...
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Increasing...
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●Innovatio...
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WARNING!
∙...
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The Idea H...
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The I-D-E-...
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∙ Curiosit...
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∙ Diversif...
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∙ Exercise...
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∙ Be Agile...
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Where Good...
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How to dev...
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∙ Network!
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Serendipit...
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∙ Hunches …
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∙ Grow slo...
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∙ Love you...
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∙ Study th...
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∙ Even cel...
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∙ Some noi...
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∙ I said “...
Creative Problem Solving and Decision Making
Mohammad Tawfik
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∙ Exaptati...
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Mohammad Tawfik
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Innovation...
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Prismatic ...
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∙ Colors o...
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Colors of ...
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∙ The Russ...
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The Russia...
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∙ Avoid th...
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Avoid the ...
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∙ Empty th...
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Create Cap...
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How you in...
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Problem So...
Creative Problem Solving and Decision Making
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What is Pr...
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Steps to P...
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Helicopter...
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Vilfredo P...
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Vilfredo P...
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A minority...
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How to Use...
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Ideation T...
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Ideation T...
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White
●
In...
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Red
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Emot...
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Black
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Ju...
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Yellow
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P...
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Green
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Cr...
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Blue
●
Thi...
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The follow...
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The follow...
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Understand...
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Based on:
...
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Decision M...
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Myth #1: T...
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Myth #1: T...
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Myth #2: D...
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Myth #3: D...
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Myth #3: D...
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Myth #4: M...
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Myth #4: M...
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Myth #5: M...
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Many leade...
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Many leade...
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Cognitive ...
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The Overco...
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Psychologi...
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Better tha...
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Are you mo...
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The Sunk-C...
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The sunk-c...
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If people ...
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Have you e...
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The Recenc...
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The recenc...
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The recenc...
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The recenc...
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The Confir...
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The confir...
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Illusory C...
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The Ricket...
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Illusory c...
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Hindsight ...
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Hindsight ...
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Framing—Ri...
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What shoul...
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The SCARF ...
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Creative Problem Solving and Decision Making
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Creative problem solving and decision making

Problem identification
Problem Solving
Creativity and Innovation
Decision Making

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Creative problem solving and decision making

  1. 1. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Creative Problem Solving and Creative Problem Solving and Decision Making Decision Making Mohammad Tawfik Mohammad Tawfik
  2. 2. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Course Objectives By the end of this course the trainee will be able to: ● Identify the challenges facing the decision maker ● Recognize the fundamentals of the skills for creativity ● Apply the skills of creativity to problem solving
  3. 3. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Topics ● Problem identification and causation ● Creativity and Problem Solving ● Decision Making
  4. 4. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org What is a problem?
  5. 5. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Definition A perceived gap between the existing state and a desired state, or a deviation from a norm, standard, or status quo. Business Dictionary, http://www.businessdictionary.com/definition/problem.html
  6. 6. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The General Problem The General Problem Solving Framework Solving Framework
  7. 7. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org What is the problem? Problem Identification
  8. 8. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org What may have caused it? Cause Analysis
  9. 9. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org What are some possible solutions? Problem Solving
  10. 10. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org How to solve the problem? Decision Making
  11. 11. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org How to prevent repetition? Mitigation
  12. 12. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org In-Class Activity In-Class Activity
  13. 13. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org In-Class Activity ● On a piece of paper, write down the first FIVE problems, that come to your mind, that you face in your work!
  14. 14. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Problem Identification Problem Identification
  15. 15. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org How to identify a problem? Michael Batton Kaput https://smallbusiness.chron.com/recognize-problems-business-management-20293.html Louisa Torrez https://work.chron.com/tools-techniques-identify-problems-workplace-23330.html
  16. 16. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Assess your goals
  17. 17. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Poll employees
  18. 18. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Examine how work is delegated
  19. 19. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Solicit feedback from employees
  20. 20. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Talk to employees about how appreciated they feel at work
  21. 21. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Sit in on routine meetings
  22. 22. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Employee Safety
  23. 23. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Risk Assessment
  24. 24. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Causation and Correlation Causation and Correlation
  25. 25. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  26. 26. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  27. 27. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  28. 28. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  29. 29. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  30. 30. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  31. 31. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org We need to identify four things ...
  32. 32. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Coincidence ● “As soon as looked out of the window, and accident happened”
  33. 33. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Precipitation ● “During the traffic jam, the overheating indicator lit up”
  34. 34. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Correlation ● Rain and Umbrella ● Fever and Runny nose ● Accidents and Traffic Jams ● Your friend and the loss of your team!!!
  35. 35. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Causation! ● Car overheating and decrease in coolant level! Maybe considered causation, but that is far from being root cause It may even be considered correlation!
  36. 36. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Techniques for Cause Techniques for Cause Identification Identification
  37. 37. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Five Whys Five Whys
  38. 38. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  39. 39. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Fish-bone Fish-bone
  40. 40. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  41. 41. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Now that we know the cause, a solution need to be found!
  42. 42. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org In-Class Activity In-Class Activity
  43. 43. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org In-Class Activity ● Select one of the problems you thought of earlier, use 5 whys to find the root cause
  44. 44. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Off-Class Activity ● Select another one of the problems you thought of earlier, use Fishbone analysis to find the root causes
  45. 45. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Creativity and Innovation for Problem Solving
  46. 46. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Introduction to Creativity and Innovation Mohammad Tawfik
  47. 47. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org I - What is Creativity?
  48. 48. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Some nice quotations!
  49. 49. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  50. 50. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  51. 51. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  52. 52. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  53. 53. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org So, we may say that creativity is “coming up with ...
  54. 54. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org New Ideas
  55. 55. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Different Ideas
  56. 56. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Unexpected Ideas
  57. 57. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org For example ...
  58. 58. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Exploring the world or exploring a new one!
  59. 59. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org New theory to explain how life works!
  60. 60. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Change how we think about the world or how we live it!
  61. 61. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Or Maybe, Just change the world!
  62. 62. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org II - Creative People
  63. 63. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org 2.1 - What Makes People Creative?
  64. 64. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Motivation
  65. 65. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  66. 66. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Expertise
  67. 67. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  68. 68. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Creative Thinking Skills These are ones we can learn and exercise
  69. 69. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  70. 70. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org 2.2 - Creative People
  71. 71. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Elon Musk
  72. 72. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Omar Ibn-Elkhattab
  73. 73. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Timothy Prestero
  74. 74. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org III - Creativity as a business tool
  75. 75. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org 3.1 - Constraints in the workplace
  76. 76. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org “Do what you’ve always done and you’ll get what you’ve always got” DANGER of complacency and of developing limiting beliefs or a restrictive mindset http://www.creative4business.co.uk
  77. 77. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Creativity is that you keep an open mind and evaluate all of the options open to you This does not mean that you have to change at all but that you are looking for new opportunities http://www.creative4business.co.uk
  78. 78. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org 3.2 - Tips for the Workplace
  79. 79. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Innovation and organizational culture
  80. 80. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Allow for failure
  81. 81. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Improve learning and knowledge transfer
  82. 82. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Effectiveness of training and development
  83. 83. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Exploring problem areas
  84. 84. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Generating ideas
  85. 85. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Evaluating ideas
  86. 86. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org V - What is Innovation?
  87. 87. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org New Ideas Brought to Market Not every idea or invention can be an innovation!
  88. 88. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Kinds of Innovation
  89. 89. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Product/Service is a change in what organizations offer to the market
  90. 90. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  91. 91. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Process is a change in how the offer (product or service) is delivered to the market
  92. 92. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  93. 93. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Business Model is a change of business elements that enable the firm to create and appropriate value
  94. 94. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  95. 95. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Position is the creation of a new market niche, a new position in the consumers' minds of an existing product
  96. 96. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  97. 97. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org VI - What is Innovation Management?
  98. 98. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org 6.1 - What is innovation management? Innovation management is about how organizations and their employees manage their innovation activities
  99. 99. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org 6.2 - Models
  100. 100. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Basic Research Applied Research Manufacturing Market Technology Push Model
  101. 101. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Market Needs Development Manufacturing Market Market Pull Model
  102. 102. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org 6.3 - The innovation adoption lifecycle
  103. 103. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org 6.3 - The innovation adoption lifecycle - Hype Cycle
  104. 104. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org 6.4 - Trends affecting the innovation
  105. 105. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Knowledge specialization: New fields, new disciplines of knowledge appear due to the merge of existing ones
  106. 106. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  107. 107. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Workers’ mobility and geographic dispersion: Knowledge is more geographically dispersed
  108. 108. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Increasing number of actors involved in the process: Venture capitalists, incubators, accelerators, large firms, etc.
  109. 109. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ●Innovation! Innovation: What and How? (Techniques from Different Sources) Mohammad Tawfik
  110. 110. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org WARNING! ∙ Nothing really insures that you will get an innovative idea in any field, rather, suggestions of things that you may do can increase the possibility of getting one
  111. 111. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The Idea Hunter Andy Boyton & Bill Fischer
  112. 112. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The I-D-E-A Principles ●Be Interested not just interesting ●Diversify the hunt ●Exercise hunting for ideas ●Be Agile in hunting for ideas
  113. 113. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Curiosity!
  114. 114. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Diversify the search!
  115. 115. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Exercise hunting ..
  116. 116. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  117. 117. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Be Agile …
  118. 118. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Where Good Ideas Come From Steven Johnson
  119. 119. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org How to develop good ideas ●Liquid Network ●Serendipity ●Slow hunches ●Error ●Noise ●Exaptations
  120. 120. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Network!
  121. 121. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Serendipity!
  122. 122. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Hunches …
  123. 123. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Grow slowly!
  124. 124. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Love your mistakes…
  125. 125. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Study them …
  126. 126. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Even celebrate them!
  127. 127. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Some noise is not so bad after all …
  128. 128. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ I said “some” … not all!
  129. 129. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Exaptation
  130. 130. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Innovation You Jeff Degraff
  131. 131. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Prismatic Thinking ●Colors of Innovation ●The Russian nesting Dolls ●How you innovate is what you innovate ●Create Capacity ●Avoid the negative zone
  132. 132. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Colors of innovation!
  133. 133. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Colors of Innovation ●Green – Create – Influential personality ●Blue – Compete – Decisive personality ●Red – Control – Careful personality ●Yellow – Collaborate – Social Personality
  134. 134. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ The Russian nesting dolls!
  135. 135. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The Russian nesting dolls ●Look up, down, and around ●You, your community, and the whole world
  136. 136. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Avoid the negative zone …
  137. 137. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Avoid the negative zone ●Too much of anything is bad ●Ask friends to help you out ●Think about why are you thinking this way
  138. 138. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Empty the bag …
  139. 139. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Create Capacity ●Time is limited ●Money is limited ●Brain capacity is limited ●You have to give up something to give room for new things
  140. 140. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org How you innovate is what you innovate ●Think through the whole picture, the colors and the nesting dolls, and change your way of thinking
  141. 141. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Problem Solving Problem Solving
  142. 142. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org What is Problem Solving? ● Problem solving consists of using generic or ad hoc methods in an orderly manner to find solutions to problems. ● Some of the problem-solving techniques developed and used in philosophy, artificial intelligence, computer science, engineering, mathematics, or medicine are related to mental problem-solving techniques studied in psychology. https://en.wikipedia.org/wiki/Problem_solving
  143. 143. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Steps to Problem Solving ● There are four basic steps in solving a problem: – Defining the problem. – Generating alternatives. – Evaluating and selecting alternatives. – Implementing solutions. https://www.mindtools.com/pages/article/newTMC_00.htm
  144. 144. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Helicopter Mind! ● A ‘helicopter’ mind is able to grasp a concept and apply it to practice (downward movement of the helicopter) and able to translate practical experience into abstract concepts (taking the helicopter to a higher altitude) which can then be applied to other situations. For the professional with an operational focus, this means taking time every so often to step back from what is happening on the ground http://www.professionalsaustralia.org.au/blog/being-more-strategic-d eveloping-a-helicopter-mind/
  145. 145. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Vilfredo Pareto 1848-1923
  146. 146. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Vilfredo Pareto ● The 80/20 Rule https://www.mindtools.com/pages/article/newTE D_01.htm
  147. 147. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org A minority of causes generate the majority of results!
  148. 148. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org How to Use the Tool ● Step 1: Identify and List Problems ● Step 2: Identify the Root Cause of Each Problem ● Step 3: Score Problems ● Step 4: Group Problems Together By Root Cause ● Step 5: Add up the Scores for Each Group ● Step 6: Take Action ●
  149. 149. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Ideation Techniques Ideation Techniques
  150. 150. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Ideation Techniques ● Brain Storming ● 6 Thinking Hats
  151. 151. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  152. 152. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org White ● Information: consider only information that is available, what are the facts?
  153. 153. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Red ● Emotions: intuitive reactions or expressions of feelings (but no justification required).
  154. 154. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Black ● Judgement: logic applied to identification of mistakes or barriers, looking for a mismatch.
  155. 155. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Yellow ● Positive view: logic applied to the identification of opportunities, looking for harmony.
  156. 156. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Green ● Creativity: statements of provocation and investigation, hearing what an idea is about.
  157. 157. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Blue ● Thinking: thinking about thinking.
  158. 158. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The following division can be made: ● Initial Ideas – Blue, White, Green ● Choosing between alternatives – Blue, White, Green, Yellow, Black, Red ● Identification of solutions – Blue, White, Black, Green ● Fast Feedback – Blue, Black, Green, White
  159. 159. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The following division can be made: ● Strategic planning – Blue, Yellow, Black, White ● Process improvement – Blue, White, Yellow, Black, Green, Red ● Problem-solving – Blue, White, Green, Red, Yellow, Black ● Performance assessment – Blue, Red, White, Yellow, Black, Green
  160. 160. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Understanding Decision Making: Understanding Decision Making: Personal Issues Personal Issues Mohammad Tawfik Mohammad Tawfik
  161. 161. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Based on: The Art of Critical Decision Making Professor Michael A. Roberto The Teaching Company
  162. 162. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Decision Making Myths
  163. 163. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Myth #1: The chief executive decides
  164. 164. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Myth #1: The chief executive decides Reality: Strategic decision making entails simultaneous activity by people at multiple levels of the organization.
  165. 165. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Myth #2: Decisions are made in the room. Reality: Much of the real work occurs “off-line,” in one-on-one conversations or small subgroups, not around a conference table.
  166. 166. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Myth #3: Decisions are largely intellectual exercises.
  167. 167. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Myth #3: Decisions are largely intellectual exercises. Reality: High-stakes decisions are complex Reality: High-stakes decisions are complex social, emotional, and political processes. social, emotional, and political processes. Social pressures . Emotions . Political Social pressures . Emotions . Political behaviors behaviors
  168. 168. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Myth #4: Managers analyze and then decide.
  169. 169. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Myth #4: Managers analyze and then decide. Reality: Strategic decisions unfold in a nonlinear fashion, with solutions frequently arising before managers define problems or analyze alternatives.
  170. 170. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Myth #5: Managers decide and then act. Reality: Strategic decisions often evolve over time and proceed through an iterative process of choice and action. We often take some actions, make sense of those actions, and then make some decisions about how we want to move forward.
  171. 171. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Many leaders fail because they think of decisions as events, not processes.
  172. 172. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Many leaders focus on finding the right solutions to problems rather than thinking carefully about what process they should employ to make key decisions.
  173. 173. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Cognitive Biases
  174. 174. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The Overconfidence Bias
  175. 175. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Psychologists have shown that human beings are systematically overconfident in our judgments.
  176. 176. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  177. 177. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Better than Average Drivers!!
  178. 178. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Are you more Ethical than others?
  179. 179. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The Sunk-Cost Effect
  180. 180. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The sunk-cost effect refers to the tendency for people to escalate commitment to a course of action in which they have made substantial prior investments of time, money, or other resources.
  181. 181. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org If people behaved rationally, they would make choices based on the marginal costs and benefits
  182. 182. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Have you ever watched a bad movie to its end just because you already spent an hour watching?
  183. 183. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The Recency Effect The Recency Effect
  184. 184. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The recency effect
  185. 185. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The recency effect is actually one particular form of what is called the availability bias.
  186. 186. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The recency effect is when we place too much emphasis on recent events, which of course are quite salient to us.
  187. 187. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The Confirmation Bias
  188. 188. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  189. 189. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The confirmation bias refers to our tendency to gather and rely on information that confirms our existing views and to avoid or downplay information that disconfirms our preexisting hypotheses.
  190. 190. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Illusory Correlation
  191. 191. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The Rickety Bridge Experiment!
  192. 192. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Illusory correlation refers to the fact that we sometimes jump to conclusions about the relationship between 2 variables when no relationship exists.
  193. 193. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Hindsight Bias
  194. 194. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  195. 195. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Hindsight bias refers to the fact that we look back at past events and judge them as easily predictable when they clearly were not as easily foreseen.
  196. 196. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Framing—Risk or Opportunity?
  197. 197. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org What should individuals do about the fact that framing can have such a powerful effect on our decision making?
  198. 198. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  199. 199. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The SCARF model What gets people to work and what not!
  200. 200. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Your Brain at Your Brain at Work Work By: David Rock By: David Rock
  201. 201. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Status
  202. 202. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Certainty
  203. 203. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Autonomy • Daniel Pink, “Drive: The surprising truth about what motivates you”
  204. 204. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Autonomy motivates!
  205. 205. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Relatedness
  206. 206. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Fairness It is a perception!
  207. 207. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Understanding Decision Making: Understanding Decision Making: Group Issues Group Issues Mohammad Tawfik Mohammad Tawfik
  208. 208. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The Wisdom of The Wisdom of Crowds? Crowds?
  209. 209. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  210. 210. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org In his bestselling book The Wisdom of Crowds James Surowiecki argues that a large “crowd” of individuals can actually be more intelligent than any individual expert
  211. 211. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Surowiecki argues, however, that there are several critical preconditions for making the crowd smarter than individuals.
  212. 212. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org You need to have diversity within the crowd: Many different disciplines, perspectives, and areas of expertise must be represented.
  213. 213. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org You have to have decentralization, meaning that the crowd is dispersed, and people with local and specific knowledge can contribute.
  214. 214. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org You have to have some effective way of aggregating all the individual judgments.
  215. 215. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Finally, and most importantly, you must have independence. This is the key condition that usually doesn’t hold in actual teams within organizations. They are interacting closely, and they are interdependent.
  216. 216. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Certainly, pressures for conformity arise within groups.
  217. 217. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  218. 218. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Scholars have described how negative outcomes result when “fault lines” emerge within teams. Fault lines are schisms that often emerge based around natural demographic subgroups within a team. We can see in-group/out-group dynamics emerge in these situations, which leads to dysfunctional conflict.
  219. 219. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org In some groups, they exhibit an inability to manage air time, such that a few individuals dominate the discussion. Others are not able to get their ideas on the table.
  220. 220. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Free riding is another process loss. Some members may not feel personal accountability, and they may loaf, expecting others to carry the load.
  221. 221. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The lack of adequate information sharing is one of the most perplexing challenges that teams face, and that hinders their decision-making effectiveness
  222. 222. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Finally, information filtering can occur in many groups, whereby some individuals funnel data as it moves up the hierarchy. They prevent a leader (or a team) from having access to key data that may help them make a better decision
  223. 223. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org References
  224. 224. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org References ● Books ● Where Good Ideas Come from, by Steven Johnson ● Innovation You, by Jeff DeGraf ● STEM and ICT Education, by H. Kanematsu and D.M. Barry ● Solving Problems with Design Thinking, by Jeanne Liedtka, Andrew King, and Kevin Bennett
  225. 225. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org References ● MOOCs ● Coursera ● Design Thinking for Innovation ● https://www.coursera.org/learn/uva-darden-design-thinking-innovation/home/welcome ● Innovation Management https://www.coursera.org/learn/innovation- management/home/welcome ● Ignite Your Everyday Creativity https://www.coursera.org/learn/ignite-creativity/home/welcome ● Creativity, Innovation, and Change https://www.coursera.org/learn/creativity- innovation/home/welcome ●
  226. 226. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org References ● MOOCs ● iVersity ● Managing Innovation https://iversity.org/en/my/courses/managing-innovation ● Websites ● Creativity for Business - http://www.creative4business.co.uk ● Innovation Guide - InnoSupport http://www.innosupport.net/index.php?id=161 ● The Five Major Theories of Creativity http://www.ripperdesignandmultimedia.com/2013/03/26/the-five-major-theories-of- creativity/ ● Creativity Wikipedia https://en.wikipedia.org/wiki/Creativity
  227. 227. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org References ● Websites ● Being more strategic: Developing a helicopter mind http://www.professionalsaustralia.org.au/blog/being-more-strategic-developing-a-helicopter-mind/ ● What Is Problem Solving? https://www.mindtools.com/pages/article/newTMC_00.htm ● Pareto Analysis - Using the 80:20 Rule to Prioritize https://www.mindtools.com/pages/article/newTED_01.htm ● Pareto Analysis and principle https://www.toolshero.com/problem-solving/pareto-analysis/ ● Problem solving https://en.wikipedia.org/wiki/Problem_solving

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