SlideShare a Scribd company logo
1 of 227
Download to read offline
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and
Creative Problem Solving and
Decision Making
Decision Making
Mohammad Tawfik
Mohammad Tawfik
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Course Objectives
By the end of this course the trainee will be able to:
●
Identify the challenges facing the decision maker
●
Recognize the fundamentals of the skills for
creativity
●
Apply the skills of creativity to problem solving
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Topics
●
Problem identification and causation
●
Creativity and Problem Solving
●
Decision Making
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
What is a problem?
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Definition
A perceived gap between the existing state
and a desired state, or a deviation from a
norm, standard, or status quo.
Business Dictionary,
http://www.businessdictionary.com/definition/problem.html
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
The General Problem
The General Problem
Solving Framework
Solving Framework
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
What is the problem?
Problem Identification
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
What may have caused it?
Cause Analysis
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
What are some possible
solutions?
Problem Solving
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
How to solve the problem?
Decision Making
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
How to prevent repetition?
Mitigation
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
In-Class Activity
In-Class Activity
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
In-Class Activity
●
On a piece of paper, write down the first FIVE
problems, that come to your mind, that you face
in your work!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Problem Identification
Problem Identification
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
How to identify a problem?
Michael Batton Kaput
https://smallbusiness.chron.com/recognize-problems-business-management-20293.html
Louisa Torrez
https://work.chron.com/tools-techniques-identify-problems-workplace-23330.html
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Assess your goals
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Poll employees
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Examine how work is delegated
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Solicit feedback from employees
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Talk to employees about how
appreciated they feel at work
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Sit in on routine meetings
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Employee Safety
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Risk Assessment
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Causation and Correlation
Causation and Correlation
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
We need to identify four things ...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Coincidence
●
“As soon as looked out of the window, and
accident happened”
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Precipitation
●
“During the traffic jam, the overheating indicator
lit up”
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Correlation
●
Rain and Umbrella
●
Fever and Runny nose
●
Accidents and Traffic Jams
●
Your friend and the loss of your team!!!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Causation!
●
Car overheating and decrease in coolant level!
Maybe considered causation, but that is far
from being root cause
It may even be considered correlation!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Techniques for Cause
Techniques for Cause
Identification
Identification
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Five Whys
Five Whys
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Fish-bone
Fish-bone
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Now that we know the cause, a solution need to
be found!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
In-Class Activity
In-Class Activity
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
In-Class Activity
●
Select one of the problems you thought of
earlier, use 5 whys to find the root cause
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Off-Class Activity
●
Select another one of the problems you thought
of earlier, use Fishbone analysis to find the root
causes
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creativity and Innovation for Problem Solving
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Introduction to
Creativity and Innovation
Mohammad Tawfik
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
I - What is Creativity?
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Some nice quotations!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
So, we may say that creativity
is
“coming up with ...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
New Ideas
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Different Ideas
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Unexpected Ideas
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
For example ...
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Exploring the world or
exploring a new one!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
New theory to
explain how life
works!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Change how
we think
about the
world or how
we live it!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Or Maybe,
Just change
the world!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
II - Creative
People
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
2.1 - What Makes People
Creative?
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Motivation
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Expertise
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Thinking Skills
These are ones we can learn and exercise
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
2.2 - Creative
People
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Elon Musk
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Omar Ibn-Elkhattab
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Timothy Prestero
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
III - Creativity as a
business tool
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
3.1 - Constraints in the
workplace
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
“Do what you’ve always done and you’ll get
what you’ve always got”
DANGER of complacency and of developing limiting beliefs or a
restrictive mindset
http://www.creative4business.co.uk
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creativity is that you keep an open mind and evaluate
all of the options open to you
This does not mean that you have to change at all but that you are
looking for new opportunities
http://www.creative4business.co.uk
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
3.2 - Tips for the Workplace
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Innovation and organizational culture
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Allow for failure
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Improve learning and knowledge transfer
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Effectiveness of training and development
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Exploring problem areas
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Generating ideas
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Evaluating ideas
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
V - What is Innovation?
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
New Ideas Brought to Market
Not every idea or invention can be an innovation!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Kinds of Innovation
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Product/Service
is a change in what organizations offer to the
market
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Process
is a change in how the offer (product or service) is
delivered to the market
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Business Model
is a change of business elements that enable the
firm to create and appropriate value
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Position
is the creation of a new market niche, a new
position in the consumers' minds of an existing
product
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
VI - What is Innovation Management?
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
6.1 - What is innovation management?
Innovation management is about how organizations
and their employees manage their innovation activities
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
6.2 - Models
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Basic
Research
Applied
Research
Manufacturing
Market
Technology Push Model
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Market
Needs
Development
Manufacturing
Market
Market Pull Model
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
6.3 - The innovation adoption lifecycle
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
6.3 - The innovation adoption lifecycle - Hype Cycle
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
6.4 - Trends affecting the
innovation
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Knowledge specialization:
New fields, new disciplines of knowledge appear due to
the merge of existing ones
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Workers’ mobility and geographic dispersion:
Knowledge is more geographically dispersed
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Increasing number of actors involved in the process:
Venture capitalists, incubators, accelerators, large firms,
etc.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
●Innovation!
Innovation:
What and How?
(Techniques from Different Sources)
Mohammad Tawfik
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
WARNING!
∙ Nothing really insures that you will get an
innovative idea in any field, rather, suggestions
of things that you may do can increase the
possibility of getting one
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
The Idea Hunter
Andy Boyton & Bill Fischer
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
The I-D-E-A Principles
●Be Interested not just interesting
●Diversify the hunt
●Exercise hunting for ideas
●Be Agile in hunting for ideas
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
∙ Curiosity!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
∙ Diversify the search!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
∙ Exercise hunting ..
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
∙ Be Agile …
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Where Good Ideas
Come From
Steven Johnson
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
How to develop good ideas
●Liquid Network
●Serendipity
●Slow hunches
●Error
●Noise
●Exaptations
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
∙ Network!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Serendipity!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
∙ Hunches …
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
∙ Grow slowly!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
∙ Love your mistakes…
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
∙ Study them …
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
∙ Even celebrate them!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
∙ Some noise is not so bad after all …
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
∙ I said “some” … not all!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
∙ Exaptation
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Innovation You
Jeff Degraff
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Prismatic Thinking
●Colors of Innovation
●The Russian nesting Dolls
●How you innovate is what you innovate
●Create Capacity
●Avoid the negative zone
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
∙ Colors of innovation!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Colors of Innovation
●Green – Create – Influential personality
●Blue – Compete – Decisive personality
●Red – Control – Careful personality
●Yellow – Collaborate – Social Personality
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
∙ The Russian nesting dolls!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
The Russian nesting dolls
●Look up, down, and around
●You, your community, and the whole world
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
∙ Avoid the negative zone …
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Avoid the negative zone
●Too much of anything is bad
●Ask friends to help you out
●Think about why are you thinking this way
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
∙ Empty the bag …
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Create Capacity
●Time is limited
●Money is limited
●Brain capacity is limited
●You have to give up something to give room for
new things
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
How you innovate is what you
innovate
●Think through the whole picture, the colors and
the nesting dolls, and change your way of
thinking
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Problem Solving
Problem Solving
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
What is Problem Solving?
●
Problem solving consists of using generic or ad hoc methods
in an orderly manner to find solutions to problems.
●
Some of the problem-solving techniques developed and used in
philosophy, artificial intelligence, computer science,
engineering, mathematics, or medicine are related to mental
problem-solving techniques studied in psychology.
https://en.wikipedia.org/wiki/Problem_solving
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Steps to Problem Solving
●
There are four basic steps in solving a problem:
– Defining the problem.
– Generating alternatives.
– Evaluating and selecting alternatives.
– Implementing solutions.
https://www.mindtools.com/pages/article/newTMC_00.htm
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Helicopter Mind!
●
A ‘helicopter’ mind is able to grasp a concept and apply it to practice
(downward movement of the helicopter) and able to translate
practical experience into abstract concepts (taking the helicopter to
a higher altitude) which can then be applied to other situations. For
the professional with an operational focus, this means taking time
every so often to step back from what is happening on the ground
http://www.professionalsaustralia.org.au/blog/being-more-strategic-d
eveloping-a-helicopter-mind/
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Vilfredo Pareto
1848-1923
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Vilfredo Pareto
●
The 80/20 Rule
https://www.mindtools.com/pages/article/newTE
D_01.htm
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
A minority of causes generate the majority of
results!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
How to Use the Tool
●
Step 1: Identify and List Problems
●
Step 2: Identify the Root Cause of Each Problem
●
Step 3: Score Problems
●
Step 4: Group Problems Together By Root Cause
●
Step 5: Add up the Scores for Each Group
●
Step 6: Take Action
●
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Ideation Techniques
Ideation Techniques
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Ideation Techniques
●
Brain Storming
●
6 Thinking Hats
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
White
●
Information: consider only information that is
available, what are the facts?
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Red
●
Emotions: intuitive reactions or expressions of
feelings (but no justification required).
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Black
●
Judgement: logic applied to identification of
mistakes or barriers, looking for a mismatch.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Yellow
●
Positive view: logic applied to the identification
of opportunities, looking for harmony.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Green
●
Creativity: statements of provocation and
investigation, hearing what an idea is about.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Blue
●
Thinking: thinking about thinking.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
The following division can be made:
●
Initial Ideas – Blue, White, Green
●
Choosing between alternatives – Blue, White,
Green, Yellow, Black, Red
●
Identification of solutions – Blue, White, Black,
Green
●
Fast Feedback – Blue, Black, Green, White
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
The following division can be made:
●
Strategic planning – Blue, Yellow, Black, White
●
Process improvement – Blue, White, Yellow, Black,
Green, Red
●
Problem-solving – Blue, White, Green, Red, Yellow,
Black
●
Performance assessment – Blue, Red, White, Yellow,
Black, Green
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Understanding Decision Making:
Understanding Decision Making:
Personal Issues
Personal Issues
Mohammad Tawfik
Mohammad Tawfik
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Based on:
The Art of Critical Decision
Making
Professor Michael A. Roberto
The Teaching Company
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Decision Making Myths
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Myth #1: The chief executive
decides
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Myth #1: The chief executive
decides
Reality: Strategic decision making entails
simultaneous activity by people at multiple
levels of the organization.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Myth #2: Decisions are made in the
room.
Reality: Much of the real work occurs “off-line,”
in one-on-one conversations or small
subgroups, not around a conference table.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Myth #3: Decisions are largely
intellectual exercises.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Myth #3: Decisions are largely
intellectual exercises.
Reality: High-stakes decisions are complex
Reality: High-stakes decisions are complex
social, emotional, and political processes.
social, emotional, and political processes.
Social pressures . Emotions . Political
Social pressures . Emotions . Political
behaviors
behaviors
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Myth #4: Managers analyze and
then decide.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Myth #4: Managers analyze and
then decide.
Reality: Strategic decisions unfold in a nonlinear
fashion, with solutions frequently arising before
managers define problems or analyze
alternatives.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Myth #5: Managers decide and then
act.
Reality: Strategic decisions often evolve over
time and proceed through an iterative process of
choice and action.
We often take some actions, make sense of those
actions, and then make some decisions about
how we want to move forward.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Many leaders fail because they think of decisions as events, not
processes.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Many leaders focus on finding the right solutions to problems
rather than thinking carefully about what process they should
employ to make key decisions.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Cognitive Biases
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
The Overconfidence Bias
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Psychologists have shown that human beings are systematically
overconfident in our judgments.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Better than Average Drivers!!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Are you more Ethical than others?
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
The Sunk-Cost
Effect
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
The sunk-cost effect refers to the tendency for people to escalate
commitment to a course of action in which they have made
substantial prior investments of time, money, or other resources.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
If people behaved rationally, they would make
choices based on the marginal costs and benefits
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Have you ever watched a bad movie to its end just because you
already spent an hour watching?
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
The Recency Effect
The Recency Effect
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
The recency effect
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
The recency effect is actually one particular form of what is called
the availability bias.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
The recency effect is when we place too much emphasis on recent
events, which of course are quite salient to us.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
The Confirmation Bias
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
The confirmation bias refers to our tendency to gather and rely
on information that confirms our existing views and to avoid or
downplay information that disconfirms our preexisting hypotheses.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Illusory Correlation
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
The Rickety Bridge
Experiment!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Illusory correlation refers to the fact that we sometimes jump to
conclusions about the relationship between 2 variables when no
relationship exists.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Hindsight Bias
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Hindsight bias refers to the fact that we look back at past events
and judge them as easily predictable when they clearly were not as
easily foreseen.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Framing—Risk or Opportunity?
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
What should individuals do about the fact that framing can have
such a powerful effect on our decision making?
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
The SCARF model
What gets people to work and what not!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Your Brain at
Your Brain at
Work
Work
By: David Rock
By: David Rock
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Status
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Certainty
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Autonomy
• Daniel Pink, “Drive: The surprising truth about what
motivates you”
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Autonomy motivates!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Relatedness
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Fairness
It is a perception!
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Understanding Decision Making:
Understanding Decision Making:
Group Issues
Group Issues
Mohammad Tawfik
Mohammad Tawfik
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
The Wisdom of
The Wisdom of
Crowds?
Crowds?
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
In his bestselling book
The Wisdom of Crowds
James Surowiecki argues that a
large “crowd” of individuals can
actually be more intelligent than any
individual expert
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Surowiecki argues, however, that there are several critical
preconditions for making the crowd smarter than individuals.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
You need to have diversity within the crowd: Many different
disciplines, perspectives, and areas of expertise must be
represented.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
You have to have decentralization, meaning that the crowd is
dispersed, and people with local and specific knowledge can
contribute.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
You have to have some effective way of aggregating all the
individual judgments.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Finally, and most importantly, you must have independence.
This is the key condition that usually doesn’t hold in actual teams
within organizations. They are interacting closely, and they are
interdependent.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Certainly, pressures for conformity arise within groups.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Scholars have described how negative outcomes result when
“fault lines” emerge within teams.
Fault lines are schisms that often emerge based around natural
demographic subgroups within a team.
We can see in-group/out-group dynamics emerge in these
situations, which leads to dysfunctional conflict.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
In some groups, they exhibit an inability to manage air time, such
that a few individuals dominate the discussion. Others are not able
to get their ideas on the table.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Free riding is another process loss.
Some members may not feel personal accountability, and they may
loaf, expecting others to carry the load.
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
The lack of adequate information sharing is one of the most
perplexing challenges that teams face, and that hinders their
decision-making effectiveness
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
Finally, information filtering can occur in many groups, whereby
some individuals funnel data as it moves up the hierarchy.
They prevent a leader (or a team) from having access to key data
that may help them make a better decision
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
References
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
References
●
Books
●
Where Good Ideas Come from, by Steven Johnson
●
Innovation You, by Jeff DeGraf
●
STEM and ICT Education, by H. Kanematsu and D.M.
Barry
●
Solving Problems with Design Thinking, by Jeanne
Liedtka, Andrew King, and Kevin Bennett
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
References
●
MOOCs
●
Coursera
●
Design Thinking for Innovation
●
https://www.coursera.org/learn/uva-darden-design-thinking-innovation/home/welcome
●
Innovation Management https://www.coursera.org/learn/innovation-
management/home/welcome
●
Ignite Your Everyday Creativity
https://www.coursera.org/learn/ignite-creativity/home/welcome
●
Creativity, Innovation, and Change https://www.coursera.org/learn/creativity-
innovation/home/welcome
●
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
References
●
MOOCs
●
iVersity
●
Managing Innovation https://iversity.org/en/my/courses/managing-innovation
●
Websites
●
Creativity for Business - http://www.creative4business.co.uk
●
Innovation Guide - InnoSupport http://www.innosupport.net/index.php?id=161
●
The Five Major Theories of Creativity
http://www.ripperdesignandmultimedia.com/2013/03/26/the-five-major-theories-of-
creativity/
●
Creativity Wikipedia https://en.wikipedia.org/wiki/Creativity
Creative Problem Solving and Decision Making
Mohammad Tawfik
Academy Of Knowledge
http://AcademyOfKnowledge.org
References
●
Websites
●
Being more strategic: Developing a helicopter mind
http://www.professionalsaustralia.org.au/blog/being-more-strategic-developing-a-helicopter-mind/
●
What Is Problem Solving?
https://www.mindtools.com/pages/article/newTMC_00.htm
●
Pareto Analysis - Using the 80:20 Rule to Prioritize
https://www.mindtools.com/pages/article/newTED_01.htm
●
Pareto Analysis and principle
https://www.toolshero.com/problem-solving/pareto-analysis/
●
Problem solving
https://en.wikipedia.org/wiki/Problem_solving

More Related Content

What's hot

Critical Thinking and Problem Solving
Critical Thinking and Problem Solving Critical Thinking and Problem Solving
Critical Thinking and Problem Solving Jaya Pathak
 
Critical Thinking
Critical ThinkingCritical Thinking
Critical Thinkingasuarea48
 
Problem Solving and Decision Making
Problem Solving and Decision MakingProblem Solving and Decision Making
Problem Solving and Decision MakingIbrahim M. Morsy
 
Problem Solving PowerPoint PPT Content Modern Sample
Problem Solving PowerPoint PPT Content Modern SampleProblem Solving PowerPoint PPT Content Modern Sample
Problem Solving PowerPoint PPT Content Modern SampleAndrew Schwartz
 
Problem solving skills
Problem solving skillsProblem solving skills
Problem solving skillsBinay Roy
 
Training on Problem Solving Skills
Training on Problem Solving SkillsTraining on Problem Solving Skills
Training on Problem Solving SkillsAnirudhSingh144
 
Problem solving & decision making
Problem solving & decision makingProblem solving & decision making
Problem solving & decision makingSoft Skills World
 
11 Tips On Problem Solving Skills – Overcome Difficulties
11 Tips On Problem Solving Skills – Overcome Difficulties11 Tips On Problem Solving Skills – Overcome Difficulties
11 Tips On Problem Solving Skills – Overcome DifficultiesVKool Magazine - VKool.com
 
Creative problem solving revised
Creative problem solving revisedCreative problem solving revised
Creative problem solving revisedVasudevan BK
 
Fundamentals of Decision Making
Fundamentals of Decision Making Fundamentals of Decision Making
Fundamentals of Decision Making Andrew Hirst
 
Problem solving and decision-making by TUYIZERE Delphin
Problem solving and decision-making by TUYIZERE DelphinProblem solving and decision-making by TUYIZERE Delphin
Problem solving and decision-making by TUYIZERE DelphinDelphin12
 

What's hot (20)

Problem solving course
Problem solving courseProblem solving course
Problem solving course
 
Problem Solving
Problem SolvingProblem Solving
Problem Solving
 
Critical Thinking and Problem Solving
Critical Thinking and Problem Solving Critical Thinking and Problem Solving
Critical Thinking and Problem Solving
 
Problem solving
Problem solvingProblem solving
Problem solving
 
Critical Thinking
Critical ThinkingCritical Thinking
Critical Thinking
 
Problem Solving and Decision Making
Problem Solving and Decision MakingProblem Solving and Decision Making
Problem Solving and Decision Making
 
Critical thinking
Critical thinkingCritical thinking
Critical thinking
 
Problem solving
Problem solvingProblem solving
Problem solving
 
Problem Solving PowerPoint PPT Content Modern Sample
Problem Solving PowerPoint PPT Content Modern SampleProblem Solving PowerPoint PPT Content Modern Sample
Problem Solving PowerPoint PPT Content Modern Sample
 
Problem solving
Problem solvingProblem solving
Problem solving
 
Problem solving skills
Problem solving skillsProblem solving skills
Problem solving skills
 
Training on Problem Solving Skills
Training on Problem Solving SkillsTraining on Problem Solving Skills
Training on Problem Solving Skills
 
Problem solving& Decision Making
Problem solving& Decision MakingProblem solving& Decision Making
Problem solving& Decision Making
 
Problem solving
Problem solvingProblem solving
Problem solving
 
Problem solving & decision making
Problem solving & decision makingProblem solving & decision making
Problem solving & decision making
 
11 Tips On Problem Solving Skills – Overcome Difficulties
11 Tips On Problem Solving Skills – Overcome Difficulties11 Tips On Problem Solving Skills – Overcome Difficulties
11 Tips On Problem Solving Skills – Overcome Difficulties
 
Creative problem solving revised
Creative problem solving revisedCreative problem solving revised
Creative problem solving revised
 
Creative Thinking Skills
Creative Thinking Skills   Creative Thinking Skills
Creative Thinking Skills
 
Fundamentals of Decision Making
Fundamentals of Decision Making Fundamentals of Decision Making
Fundamentals of Decision Making
 
Problem solving and decision-making by TUYIZERE Delphin
Problem solving and decision-making by TUYIZERE DelphinProblem solving and decision-making by TUYIZERE Delphin
Problem solving and decision-making by TUYIZERE Delphin
 

Similar to Creative problem solving and decision making

Crisis Management Basics
Crisis Management BasicsCrisis Management Basics
Crisis Management BasicsMohammad Tawfik
 
Xmba 296 t lecture 1 course overview
Xmba 296 t lecture 1   course overviewXmba 296 t lecture 1   course overview
Xmba 296 t lecture 1 course overviewBhavik Joshi
 
Class 1 - course overview Berkeley/Columbia Lean Launchpad Xmba 296t
Class 1 - course overview Berkeley/Columbia Lean Launchpad Xmba 296tClass 1 - course overview Berkeley/Columbia Lean Launchpad Xmba 296t
Class 1 - course overview Berkeley/Columbia Lean Launchpad Xmba 296tStanford University
 
ASU Startup School Session 1
ASU Startup School Session 1ASU Startup School Session 1
ASU Startup School Session 1Innovative Circus
 
Seminar 6 Benchmarking Table - Business Model Canvas - 22 and 25 march 2021
Seminar 6   Benchmarking Table - Business Model Canvas - 22 and 25 march 2021Seminar 6   Benchmarking Table - Business Model Canvas - 22 and 25 march 2021
Seminar 6 Benchmarking Table - Business Model Canvas - 22 and 25 march 2021Fahri Karakas
 
Seminar 8 job applications - 3 may and 6 may 2021
Seminar 8   job applications -  3 may and 6 may 2021Seminar 8   job applications -  3 may and 6 may 2021
Seminar 8 job applications - 3 may and 6 may 2021Fahri Karakas
 
Create Powerful Change - Coach yourself to a new future
Create Powerful Change - Coach yourself to a new futureCreate Powerful Change - Coach yourself to a new future
Create Powerful Change - Coach yourself to a new futureDianne Rowe
 
Practical Pedagogies, Cologne, November 2018
Practical Pedagogies, Cologne, November 2018Practical Pedagogies, Cologne, November 2018
Practical Pedagogies, Cologne, November 2018Shani Hartley
 
DePe - Supplementary reading materials
DePe - Supplementary reading materialsDePe - Supplementary reading materials
DePe - Supplementary reading materialsde-pe
 
1 ECON 3800 Group Research Report Guidelines .docx
1 ECON 3800 Group Research Report Guidelines   .docx1 ECON 3800 Group Research Report Guidelines   .docx
1 ECON 3800 Group Research Report Guidelines .docxtarifarmarie
 
Art of Project Management (what your PMP certification is not teaching you)
Art of Project Management (what your PMP certification is not teaching you)Art of Project Management (what your PMP certification is not teaching you)
Art of Project Management (what your PMP certification is not teaching you)Ronald Vereggen
 
Inspirational Exercises for Your Career and Personal Brand
Inspirational Exercises for Your Career and Personal BrandInspirational Exercises for Your Career and Personal Brand
Inspirational Exercises for Your Career and Personal BrandFahri Karakas
 
How to build a startup iCubed 2017
How to build a startup  iCubed 2017How to build a startup  iCubed 2017
How to build a startup iCubed 2017Raomal Perera
 
The 6 Mindsets of Red Ocean Disruption Teams: Tools for Rapidly Discovering a...
The 6 Mindsets of Red Ocean Disruption Teams: Tools for Rapidly Discovering a...The 6 Mindsets of Red Ocean Disruption Teams: Tools for Rapidly Discovering a...
The 6 Mindsets of Red Ocean Disruption Teams: Tools for Rapidly Discovering a...Rod King, Ph.D.
 

Similar to Creative problem solving and decision making (20)

Crisis Management Basics
Crisis Management BasicsCrisis Management Basics
Crisis Management Basics
 
Train The Trainer
Train The TrainerTrain The Trainer
Train The Trainer
 
Training of Trainers
Training of TrainersTraining of Trainers
Training of Trainers
 
Xmba 296 t lecture 1 course overview
Xmba 296 t lecture 1   course overviewXmba 296 t lecture 1   course overview
Xmba 296 t lecture 1 course overview
 
Class 1 - course overview Berkeley/Columbia Lean Launchpad Xmba 296t
Class 1 - course overview Berkeley/Columbia Lean Launchpad Xmba 296tClass 1 - course overview Berkeley/Columbia Lean Launchpad Xmba 296t
Class 1 - course overview Berkeley/Columbia Lean Launchpad Xmba 296t
 
ASU Startup School Session 1
ASU Startup School Session 1ASU Startup School Session 1
ASU Startup School Session 1
 
Seminar 6 Benchmarking Table - Business Model Canvas - 22 and 25 march 2021
Seminar 6   Benchmarking Table - Business Model Canvas - 22 and 25 march 2021Seminar 6   Benchmarking Table - Business Model Canvas - 22 and 25 march 2021
Seminar 6 Benchmarking Table - Business Model Canvas - 22 and 25 march 2021
 
Seminar 8 job applications - 3 may and 6 may 2021
Seminar 8   job applications -  3 may and 6 may 2021Seminar 8   job applications -  3 may and 6 may 2021
Seminar 8 job applications - 3 may and 6 may 2021
 
Create Powerful Change - Coach yourself to a new future
Create Powerful Change - Coach yourself to a new futureCreate Powerful Change - Coach yourself to a new future
Create Powerful Change - Coach yourself to a new future
 
Practical Pedagogies, Cologne, November 2018
Practical Pedagogies, Cologne, November 2018Practical Pedagogies, Cologne, November 2018
Practical Pedagogies, Cologne, November 2018
 
DISC Personality Model
DISC Personality ModelDISC Personality Model
DISC Personality Model
 
DePe - Supplementary reading materials
DePe - Supplementary reading materialsDePe - Supplementary reading materials
DePe - Supplementary reading materials
 
1 ECON 3800 Group Research Report Guidelines .docx
1 ECON 3800 Group Research Report Guidelines   .docx1 ECON 3800 Group Research Report Guidelines   .docx
1 ECON 3800 Group Research Report Guidelines .docx
 
DFP20 Define
DFP20 DefineDFP20 Define
DFP20 Define
 
Art of Project Management (what your PMP certification is not teaching you)
Art of Project Management (what your PMP certification is not teaching you)Art of Project Management (what your PMP certification is not teaching you)
Art of Project Management (what your PMP certification is not teaching you)
 
Introduction
IntroductionIntroduction
Introduction
 
Judgment & Analysis
Judgment & AnalysisJudgment & Analysis
Judgment & Analysis
 
Inspirational Exercises for Your Career and Personal Brand
Inspirational Exercises for Your Career and Personal BrandInspirational Exercises for Your Career and Personal Brand
Inspirational Exercises for Your Career and Personal Brand
 
How to build a startup iCubed 2017
How to build a startup  iCubed 2017How to build a startup  iCubed 2017
How to build a startup iCubed 2017
 
The 6 Mindsets of Red Ocean Disruption Teams: Tools for Rapidly Discovering a...
The 6 Mindsets of Red Ocean Disruption Teams: Tools for Rapidly Discovering a...The 6 Mindsets of Red Ocean Disruption Teams: Tools for Rapidly Discovering a...
The 6 Mindsets of Red Ocean Disruption Teams: Tools for Rapidly Discovering a...
 

More from Mohammad Tawfik

Supply Chain Management for Engineers - INDE073
Supply Chain Management for Engineers - INDE073Supply Chain Management for Engineers - INDE073
Supply Chain Management for Engineers - INDE073Mohammad Tawfik
 
Supply Chain Management 01 - Introduction
Supply Chain Management 01 - IntroductionSupply Chain Management 01 - Introduction
Supply Chain Management 01 - IntroductionMohammad Tawfik
 
Supply Chain Management 02 - Logistics
Supply Chain Management 02 - LogisticsSupply Chain Management 02 - Logistics
Supply Chain Management 02 - LogisticsMohammad Tawfik
 
Supply Chain Management 03 - Inventory Management
Supply Chain Management 03 - Inventory ManagementSupply Chain Management 03 - Inventory Management
Supply Chain Management 03 - Inventory ManagementMohammad Tawfik
 
Digital content for teaching introduction
Digital content for teaching introductionDigital content for teaching introduction
Digital content for teaching introductionMohammad Tawfik
 
Effective Delegation Skills
Effective Delegation SkillsEffective Delegation Skills
Effective Delegation SkillsMohammad Tawfik
 
Business Management - Marketing
Business Management - MarketingBusiness Management - Marketing
Business Management - MarketingMohammad Tawfik
 
Project Management (CAPM) - Integration
Project Management (CAPM) - IntegrationProject Management (CAPM) - Integration
Project Management (CAPM) - IntegrationMohammad Tawfik
 
Project Management (CAPM) - The Framework
Project Management (CAPM) - The FrameworkProject Management (CAPM) - The Framework
Project Management (CAPM) - The FrameworkMohammad Tawfik
 
Project Management (CAPM) - Introduction
Project Management (CAPM) - IntroductionProject Management (CAPM) - Introduction
Project Management (CAPM) - IntroductionMohammad Tawfik
 
Introduction to Wind Energy
Introduction to Wind EnergyIntroduction to Wind Energy
Introduction to Wind EnergyMohammad Tawfik
 
Finite Element for Trusses in 2-D
Finite Element for Trusses in 2-DFinite Element for Trusses in 2-D
Finite Element for Trusses in 2-DMohammad Tawfik
 
Finite Element Analysis of the Beams Under Thermal Loading
Finite Element Analysis of the Beams Under Thermal LoadingFinite Element Analysis of the Beams Under Thermal Loading
Finite Element Analysis of the Beams Under Thermal LoadingMohammad Tawfik
 
FEM: Nonlinear Beam Deflection Model (with Temperature)
FEM: Nonlinear Beam Deflection Model (with Temperature)FEM: Nonlinear Beam Deflection Model (with Temperature)
FEM: Nonlinear Beam Deflection Model (with Temperature)Mohammad Tawfik
 
Finite Element Analysis of the Aeroelasticity Plates Under Thermal and Aerody...
Finite Element Analysis of the Aeroelasticity Plates Under Thermal and Aerody...Finite Element Analysis of the Aeroelasticity Plates Under Thermal and Aerody...
Finite Element Analysis of the Aeroelasticity Plates Under Thermal and Aerody...Mohammad Tawfik
 
FEM: Stationary Functional Approach
FEM: Stationary Functional ApproachFEM: Stationary Functional Approach
FEM: Stationary Functional ApproachMohammad Tawfik
 

More from Mohammad Tawfik (20)

Supply Chain Management for Engineers - INDE073
Supply Chain Management for Engineers - INDE073Supply Chain Management for Engineers - INDE073
Supply Chain Management for Engineers - INDE073
 
Supply Chain Management 01 - Introduction
Supply Chain Management 01 - IntroductionSupply Chain Management 01 - Introduction
Supply Chain Management 01 - Introduction
 
Supply Chain Management 02 - Logistics
Supply Chain Management 02 - LogisticsSupply Chain Management 02 - Logistics
Supply Chain Management 02 - Logistics
 
Supply Chain Management 03 - Inventory Management
Supply Chain Management 03 - Inventory ManagementSupply Chain Management 03 - Inventory Management
Supply Chain Management 03 - Inventory Management
 
Digital content for teaching introduction
Digital content for teaching introductionDigital content for teaching introduction
Digital content for teaching introduction
 
Effective Delegation Skills
Effective Delegation SkillsEffective Delegation Skills
Effective Delegation Skills
 
Business Management - Marketing
Business Management - MarketingBusiness Management - Marketing
Business Management - Marketing
 
Stress Management
Stress ManagementStress Management
Stress Management
 
Project Management (CAPM) - Integration
Project Management (CAPM) - IntegrationProject Management (CAPM) - Integration
Project Management (CAPM) - Integration
 
Project Management (CAPM) - The Framework
Project Management (CAPM) - The FrameworkProject Management (CAPM) - The Framework
Project Management (CAPM) - The Framework
 
Project Management (CAPM) - Introduction
Project Management (CAPM) - IntroductionProject Management (CAPM) - Introduction
Project Management (CAPM) - Introduction
 
The Creative Individual
The Creative IndividualThe Creative Individual
The Creative Individual
 
Introduction to Wind Energy
Introduction to Wind EnergyIntroduction to Wind Energy
Introduction to Wind Energy
 
Finite Element for Trusses in 2-D
Finite Element for Trusses in 2-DFinite Element for Trusses in 2-D
Finite Element for Trusses in 2-D
 
Future of Drones ITW'16
Future of Drones ITW'16Future of Drones ITW'16
Future of Drones ITW'16
 
Vibration Absorber
Vibration AbsorberVibration Absorber
Vibration Absorber
 
Finite Element Analysis of the Beams Under Thermal Loading
Finite Element Analysis of the Beams Under Thermal LoadingFinite Element Analysis of the Beams Under Thermal Loading
Finite Element Analysis of the Beams Under Thermal Loading
 
FEM: Nonlinear Beam Deflection Model (with Temperature)
FEM: Nonlinear Beam Deflection Model (with Temperature)FEM: Nonlinear Beam Deflection Model (with Temperature)
FEM: Nonlinear Beam Deflection Model (with Temperature)
 
Finite Element Analysis of the Aeroelasticity Plates Under Thermal and Aerody...
Finite Element Analysis of the Aeroelasticity Plates Under Thermal and Aerody...Finite Element Analysis of the Aeroelasticity Plates Under Thermal and Aerody...
Finite Element Analysis of the Aeroelasticity Plates Under Thermal and Aerody...
 
FEM: Stationary Functional Approach
FEM: Stationary Functional ApproachFEM: Stationary Functional Approach
FEM: Stationary Functional Approach
 

Recently uploaded

AI Uses and Misuses: Academic and Workplace Applications
AI Uses and Misuses: Academic and Workplace ApplicationsAI Uses and Misuses: Academic and Workplace Applications
AI Uses and Misuses: Academic and Workplace ApplicationsStella Lee
 
VIT336 – Recommender System - Unit 3.pdf
VIT336 – Recommender System - Unit 3.pdfVIT336 – Recommender System - Unit 3.pdf
VIT336 – Recommender System - Unit 3.pdfArthyR3
 
25 CHUYÊN ĐỀ ÔN THI TỐT NGHIỆP THPT 2023 – BÀI TẬP PHÁT TRIỂN TỪ ĐỀ MINH HỌA...
25 CHUYÊN ĐỀ ÔN THI TỐT NGHIỆP THPT 2023 – BÀI TẬP PHÁT TRIỂN TỪ ĐỀ MINH HỌA...25 CHUYÊN ĐỀ ÔN THI TỐT NGHIỆP THPT 2023 – BÀI TẬP PHÁT TRIỂN TỪ ĐỀ MINH HỌA...
25 CHUYÊN ĐỀ ÔN THI TỐT NGHIỆP THPT 2023 – BÀI TẬP PHÁT TRIỂN TỪ ĐỀ MINH HỌA...Nguyen Thanh Tu Collection
 
THYROID HORMONE.pptx by Subham Panja,Asst. Professor, Department of B.Sc MLT,...
THYROID HORMONE.pptx by Subham Panja,Asst. Professor, Department of B.Sc MLT,...THYROID HORMONE.pptx by Subham Panja,Asst. Professor, Department of B.Sc MLT,...
THYROID HORMONE.pptx by Subham Panja,Asst. Professor, Department of B.Sc MLT,...Subham Panja
 
LEAD6001 - Introduction to Advanced Stud
LEAD6001 - Introduction to Advanced StudLEAD6001 - Introduction to Advanced Stud
LEAD6001 - Introduction to Advanced StudDr. Bruce A. Johnson
 
EDD8524 The Future of Educational Leader
EDD8524 The Future of Educational LeaderEDD8524 The Future of Educational Leader
EDD8524 The Future of Educational LeaderDr. Bruce A. Johnson
 
Research Methodology and Tips on Better Research
Research Methodology and Tips on Better ResearchResearch Methodology and Tips on Better Research
Research Methodology and Tips on Better ResearchRushdi Shams
 
The basics of sentences session 8pptx.pptx
The basics of sentences session 8pptx.pptxThe basics of sentences session 8pptx.pptx
The basics of sentences session 8pptx.pptxheathfieldcps1
 
The First National K12 TUG March 6 2024.pdf
The First National K12 TUG March 6 2024.pdfThe First National K12 TUG March 6 2024.pdf
The First National K12 TUG March 6 2024.pdfdogden2
 
BÀI TẬP BỔ TRỢ TIẾNG ANH 11 THEO ĐƠN VỊ BÀI HỌC - CẢ NĂM - CÓ FILE NGHE (FRIE...
BÀI TẬP BỔ TRỢ TIẾNG ANH 11 THEO ĐƠN VỊ BÀI HỌC - CẢ NĂM - CÓ FILE NGHE (FRIE...BÀI TẬP BỔ TRỢ TIẾNG ANH 11 THEO ĐƠN VỊ BÀI HỌC - CẢ NĂM - CÓ FILE NGHE (FRIE...
BÀI TẬP BỔ TRỢ TIẾNG ANH 11 THEO ĐƠN VỊ BÀI HỌC - CẢ NĂM - CÓ FILE NGHE (FRIE...Nguyen Thanh Tu Collection
 
DNA and RNA , Structure, Functions, Types, difference, Similarities, Protein ...
DNA and RNA , Structure, Functions, Types, difference, Similarities, Protein ...DNA and RNA , Structure, Functions, Types, difference, Similarities, Protein ...
DNA and RNA , Structure, Functions, Types, difference, Similarities, Protein ...AKSHAYMAGAR17
 
Arti Languages Pre Seed Send Ahead Pitchdeck 2024.pdf
Arti Languages Pre Seed Send Ahead Pitchdeck 2024.pdfArti Languages Pre Seed Send Ahead Pitchdeck 2024.pdf
Arti Languages Pre Seed Send Ahead Pitchdeck 2024.pdfwill854175
 
LEAD5623 The Economics of Community Coll
LEAD5623 The Economics of Community CollLEAD5623 The Economics of Community Coll
LEAD5623 The Economics of Community CollDr. Bruce A. Johnson
 
3.14.24 The Selma March and the Voting Rights Act.pptx
3.14.24 The Selma March and the Voting Rights Act.pptx3.14.24 The Selma March and the Voting Rights Act.pptx
3.14.24 The Selma March and the Voting Rights Act.pptxmary850239
 
LEAD6001 - Introduction to Advanced Stud
LEAD6001 - Introduction to Advanced StudLEAD6001 - Introduction to Advanced Stud
LEAD6001 - Introduction to Advanced StudDr. Bruce A. Johnson
 
ICS2208 Lecture4 Intelligent Interface Agents.pdf
ICS2208 Lecture4 Intelligent Interface Agents.pdfICS2208 Lecture4 Intelligent Interface Agents.pdf
ICS2208 Lecture4 Intelligent Interface Agents.pdfVanessa Camilleri
 
UNIT I Design Thinking and Explore.pptx
UNIT I  Design Thinking and Explore.pptxUNIT I  Design Thinking and Explore.pptx
UNIT I Design Thinking and Explore.pptxGOWSIKRAJA PALANISAMY
 
Quantitative research methodology and survey design
Quantitative research methodology and survey designQuantitative research methodology and survey design
Quantitative research methodology and survey designBalelaBoru
 
Dhavni Theory by Anandvardhana Indian Poetics
Dhavni Theory by Anandvardhana Indian PoeticsDhavni Theory by Anandvardhana Indian Poetics
Dhavni Theory by Anandvardhana Indian PoeticsDhatriParmar
 

Recently uploaded (20)

AI Uses and Misuses: Academic and Workplace Applications
AI Uses and Misuses: Academic and Workplace ApplicationsAI Uses and Misuses: Academic and Workplace Applications
AI Uses and Misuses: Academic and Workplace Applications
 
VIT336 – Recommender System - Unit 3.pdf
VIT336 – Recommender System - Unit 3.pdfVIT336 – Recommender System - Unit 3.pdf
VIT336 – Recommender System - Unit 3.pdf
 
25 CHUYÊN ĐỀ ÔN THI TỐT NGHIỆP THPT 2023 – BÀI TẬP PHÁT TRIỂN TỪ ĐỀ MINH HỌA...
25 CHUYÊN ĐỀ ÔN THI TỐT NGHIỆP THPT 2023 – BÀI TẬP PHÁT TRIỂN TỪ ĐỀ MINH HỌA...25 CHUYÊN ĐỀ ÔN THI TỐT NGHIỆP THPT 2023 – BÀI TẬP PHÁT TRIỂN TỪ ĐỀ MINH HỌA...
25 CHUYÊN ĐỀ ÔN THI TỐT NGHIỆP THPT 2023 – BÀI TẬP PHÁT TRIỂN TỪ ĐỀ MINH HỌA...
 
THYROID HORMONE.pptx by Subham Panja,Asst. Professor, Department of B.Sc MLT,...
THYROID HORMONE.pptx by Subham Panja,Asst. Professor, Department of B.Sc MLT,...THYROID HORMONE.pptx by Subham Panja,Asst. Professor, Department of B.Sc MLT,...
THYROID HORMONE.pptx by Subham Panja,Asst. Professor, Department of B.Sc MLT,...
 
LEAD6001 - Introduction to Advanced Stud
LEAD6001 - Introduction to Advanced StudLEAD6001 - Introduction to Advanced Stud
LEAD6001 - Introduction to Advanced Stud
 
EDD8524 The Future of Educational Leader
EDD8524 The Future of Educational LeaderEDD8524 The Future of Educational Leader
EDD8524 The Future of Educational Leader
 
Research Methodology and Tips on Better Research
Research Methodology and Tips on Better ResearchResearch Methodology and Tips on Better Research
Research Methodology and Tips on Better Research
 
The basics of sentences session 8pptx.pptx
The basics of sentences session 8pptx.pptxThe basics of sentences session 8pptx.pptx
The basics of sentences session 8pptx.pptx
 
The First National K12 TUG March 6 2024.pdf
The First National K12 TUG March 6 2024.pdfThe First National K12 TUG March 6 2024.pdf
The First National K12 TUG March 6 2024.pdf
 
BÀI TẬP BỔ TRỢ TIẾNG ANH 11 THEO ĐƠN VỊ BÀI HỌC - CẢ NĂM - CÓ FILE NGHE (FRIE...
BÀI TẬP BỔ TRỢ TIẾNG ANH 11 THEO ĐƠN VỊ BÀI HỌC - CẢ NĂM - CÓ FILE NGHE (FRIE...BÀI TẬP BỔ TRỢ TIẾNG ANH 11 THEO ĐƠN VỊ BÀI HỌC - CẢ NĂM - CÓ FILE NGHE (FRIE...
BÀI TẬP BỔ TRỢ TIẾNG ANH 11 THEO ĐƠN VỊ BÀI HỌC - CẢ NĂM - CÓ FILE NGHE (FRIE...
 
DNA and RNA , Structure, Functions, Types, difference, Similarities, Protein ...
DNA and RNA , Structure, Functions, Types, difference, Similarities, Protein ...DNA and RNA , Structure, Functions, Types, difference, Similarities, Protein ...
DNA and RNA , Structure, Functions, Types, difference, Similarities, Protein ...
 
Least Significance Difference:Biostatics and Research Methodology
Least Significance Difference:Biostatics and Research MethodologyLeast Significance Difference:Biostatics and Research Methodology
Least Significance Difference:Biostatics and Research Methodology
 
Arti Languages Pre Seed Send Ahead Pitchdeck 2024.pdf
Arti Languages Pre Seed Send Ahead Pitchdeck 2024.pdfArti Languages Pre Seed Send Ahead Pitchdeck 2024.pdf
Arti Languages Pre Seed Send Ahead Pitchdeck 2024.pdf
 
LEAD5623 The Economics of Community Coll
LEAD5623 The Economics of Community CollLEAD5623 The Economics of Community Coll
LEAD5623 The Economics of Community Coll
 
3.14.24 The Selma March and the Voting Rights Act.pptx
3.14.24 The Selma March and the Voting Rights Act.pptx3.14.24 The Selma March and the Voting Rights Act.pptx
3.14.24 The Selma March and the Voting Rights Act.pptx
 
LEAD6001 - Introduction to Advanced Stud
LEAD6001 - Introduction to Advanced StudLEAD6001 - Introduction to Advanced Stud
LEAD6001 - Introduction to Advanced Stud
 
ICS2208 Lecture4 Intelligent Interface Agents.pdf
ICS2208 Lecture4 Intelligent Interface Agents.pdfICS2208 Lecture4 Intelligent Interface Agents.pdf
ICS2208 Lecture4 Intelligent Interface Agents.pdf
 
UNIT I Design Thinking and Explore.pptx
UNIT I  Design Thinking and Explore.pptxUNIT I  Design Thinking and Explore.pptx
UNIT I Design Thinking and Explore.pptx
 
Quantitative research methodology and survey design
Quantitative research methodology and survey designQuantitative research methodology and survey design
Quantitative research methodology and survey design
 
Dhavni Theory by Anandvardhana Indian Poetics
Dhavni Theory by Anandvardhana Indian PoeticsDhavni Theory by Anandvardhana Indian Poetics
Dhavni Theory by Anandvardhana Indian Poetics
 

Creative problem solving and decision making

  • 1. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Creative Problem Solving and Creative Problem Solving and Decision Making Decision Making Mohammad Tawfik Mohammad Tawfik
  • 2. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Course Objectives By the end of this course the trainee will be able to: ● Identify the challenges facing the decision maker ● Recognize the fundamentals of the skills for creativity ● Apply the skills of creativity to problem solving
  • 3. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Topics ● Problem identification and causation ● Creativity and Problem Solving ● Decision Making
  • 4. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org What is a problem?
  • 5. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Definition A perceived gap between the existing state and a desired state, or a deviation from a norm, standard, or status quo. Business Dictionary, http://www.businessdictionary.com/definition/problem.html
  • 6. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The General Problem The General Problem Solving Framework Solving Framework
  • 7. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org What is the problem? Problem Identification
  • 8. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org What may have caused it? Cause Analysis
  • 9. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org What are some possible solutions? Problem Solving
  • 10. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org How to solve the problem? Decision Making
  • 11. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org How to prevent repetition? Mitigation
  • 12. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org In-Class Activity In-Class Activity
  • 13. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org In-Class Activity ● On a piece of paper, write down the first FIVE problems, that come to your mind, that you face in your work!
  • 14. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Problem Identification Problem Identification
  • 15. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org How to identify a problem? Michael Batton Kaput https://smallbusiness.chron.com/recognize-problems-business-management-20293.html Louisa Torrez https://work.chron.com/tools-techniques-identify-problems-workplace-23330.html
  • 16. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Assess your goals
  • 17. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Poll employees
  • 18. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Examine how work is delegated
  • 19. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Solicit feedback from employees
  • 20. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Talk to employees about how appreciated they feel at work
  • 21. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Sit in on routine meetings
  • 22. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Employee Safety
  • 23. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Risk Assessment
  • 24. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Causation and Correlation Causation and Correlation
  • 25. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 26. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 27. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 28. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 29. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 30. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 31. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org We need to identify four things ...
  • 32. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Coincidence ● “As soon as looked out of the window, and accident happened”
  • 33. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Precipitation ● “During the traffic jam, the overheating indicator lit up”
  • 34. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Correlation ● Rain and Umbrella ● Fever and Runny nose ● Accidents and Traffic Jams ● Your friend and the loss of your team!!!
  • 35. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Causation! ● Car overheating and decrease in coolant level! Maybe considered causation, but that is far from being root cause It may even be considered correlation!
  • 36. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Techniques for Cause Techniques for Cause Identification Identification
  • 37. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Five Whys Five Whys
  • 38. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 39. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Fish-bone Fish-bone
  • 40. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 41. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Now that we know the cause, a solution need to be found!
  • 42. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org In-Class Activity In-Class Activity
  • 43. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org In-Class Activity ● Select one of the problems you thought of earlier, use 5 whys to find the root cause
  • 44. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Off-Class Activity ● Select another one of the problems you thought of earlier, use Fishbone analysis to find the root causes
  • 45. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Creativity and Innovation for Problem Solving
  • 46. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Introduction to Creativity and Innovation Mohammad Tawfik
  • 47. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org I - What is Creativity?
  • 48. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Some nice quotations!
  • 49. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 50. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 51. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 52. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 53. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org So, we may say that creativity is “coming up with ...
  • 54. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org New Ideas
  • 55. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Different Ideas
  • 56. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Unexpected Ideas
  • 57. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org For example ...
  • 58. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Exploring the world or exploring a new one!
  • 59. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org New theory to explain how life works!
  • 60. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Change how we think about the world or how we live it!
  • 61. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Or Maybe, Just change the world!
  • 62. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org II - Creative People
  • 63. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org 2.1 - What Makes People Creative?
  • 64. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Motivation
  • 65. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 66. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Expertise
  • 67. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 68. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Creative Thinking Skills These are ones we can learn and exercise
  • 69. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 70. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org 2.2 - Creative People
  • 71. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Elon Musk
  • 72. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Omar Ibn-Elkhattab
  • 73. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Timothy Prestero
  • 74. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org III - Creativity as a business tool
  • 75. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org 3.1 - Constraints in the workplace
  • 76. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org “Do what you’ve always done and you’ll get what you’ve always got” DANGER of complacency and of developing limiting beliefs or a restrictive mindset http://www.creative4business.co.uk
  • 77. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Creativity is that you keep an open mind and evaluate all of the options open to you This does not mean that you have to change at all but that you are looking for new opportunities http://www.creative4business.co.uk
  • 78. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org 3.2 - Tips for the Workplace
  • 79. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Innovation and organizational culture
  • 80. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Allow for failure
  • 81. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Improve learning and knowledge transfer
  • 82. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Effectiveness of training and development
  • 83. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Exploring problem areas
  • 84. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Generating ideas
  • 85. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Evaluating ideas
  • 86. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org V - What is Innovation?
  • 87. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org New Ideas Brought to Market Not every idea or invention can be an innovation!
  • 88. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Kinds of Innovation
  • 89. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Product/Service is a change in what organizations offer to the market
  • 90. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 91. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Process is a change in how the offer (product or service) is delivered to the market
  • 92. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 93. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Business Model is a change of business elements that enable the firm to create and appropriate value
  • 94. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 95. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Position is the creation of a new market niche, a new position in the consumers' minds of an existing product
  • 96. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 97. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org VI - What is Innovation Management?
  • 98. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org 6.1 - What is innovation management? Innovation management is about how organizations and their employees manage their innovation activities
  • 99. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org 6.2 - Models
  • 100. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Basic Research Applied Research Manufacturing Market Technology Push Model
  • 101. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Market Needs Development Manufacturing Market Market Pull Model
  • 102. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org 6.3 - The innovation adoption lifecycle
  • 103. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org 6.3 - The innovation adoption lifecycle - Hype Cycle
  • 104. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org 6.4 - Trends affecting the innovation
  • 105. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Knowledge specialization: New fields, new disciplines of knowledge appear due to the merge of existing ones
  • 106. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 107. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Workers’ mobility and geographic dispersion: Knowledge is more geographically dispersed
  • 108. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Increasing number of actors involved in the process: Venture capitalists, incubators, accelerators, large firms, etc.
  • 109. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ●Innovation! Innovation: What and How? (Techniques from Different Sources) Mohammad Tawfik
  • 110. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org WARNING! ∙ Nothing really insures that you will get an innovative idea in any field, rather, suggestions of things that you may do can increase the possibility of getting one
  • 111. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The Idea Hunter Andy Boyton & Bill Fischer
  • 112. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The I-D-E-A Principles ●Be Interested not just interesting ●Diversify the hunt ●Exercise hunting for ideas ●Be Agile in hunting for ideas
  • 113. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Curiosity!
  • 114. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Diversify the search!
  • 115. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Exercise hunting ..
  • 116. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 117. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Be Agile …
  • 118. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Where Good Ideas Come From Steven Johnson
  • 119. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org How to develop good ideas ●Liquid Network ●Serendipity ●Slow hunches ●Error ●Noise ●Exaptations
  • 120. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Network!
  • 121. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Serendipity!
  • 122. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Hunches …
  • 123. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Grow slowly!
  • 124. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Love your mistakes…
  • 125. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Study them …
  • 126. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Even celebrate them!
  • 127. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Some noise is not so bad after all …
  • 128. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ I said “some” … not all!
  • 129. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Exaptation
  • 130. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Innovation You Jeff Degraff
  • 131. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Prismatic Thinking ●Colors of Innovation ●The Russian nesting Dolls ●How you innovate is what you innovate ●Create Capacity ●Avoid the negative zone
  • 132. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Colors of innovation!
  • 133. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Colors of Innovation ●Green – Create – Influential personality ●Blue – Compete – Decisive personality ●Red – Control – Careful personality ●Yellow – Collaborate – Social Personality
  • 134. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ The Russian nesting dolls!
  • 135. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The Russian nesting dolls ●Look up, down, and around ●You, your community, and the whole world
  • 136. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Avoid the negative zone …
  • 137. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Avoid the negative zone ●Too much of anything is bad ●Ask friends to help you out ●Think about why are you thinking this way
  • 138. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org ∙ Empty the bag …
  • 139. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Create Capacity ●Time is limited ●Money is limited ●Brain capacity is limited ●You have to give up something to give room for new things
  • 140. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org How you innovate is what you innovate ●Think through the whole picture, the colors and the nesting dolls, and change your way of thinking
  • 141. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Problem Solving Problem Solving
  • 142. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org What is Problem Solving? ● Problem solving consists of using generic or ad hoc methods in an orderly manner to find solutions to problems. ● Some of the problem-solving techniques developed and used in philosophy, artificial intelligence, computer science, engineering, mathematics, or medicine are related to mental problem-solving techniques studied in psychology. https://en.wikipedia.org/wiki/Problem_solving
  • 143. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Steps to Problem Solving ● There are four basic steps in solving a problem: – Defining the problem. – Generating alternatives. – Evaluating and selecting alternatives. – Implementing solutions. https://www.mindtools.com/pages/article/newTMC_00.htm
  • 144. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Helicopter Mind! ● A ‘helicopter’ mind is able to grasp a concept and apply it to practice (downward movement of the helicopter) and able to translate practical experience into abstract concepts (taking the helicopter to a higher altitude) which can then be applied to other situations. For the professional with an operational focus, this means taking time every so often to step back from what is happening on the ground http://www.professionalsaustralia.org.au/blog/being-more-strategic-d eveloping-a-helicopter-mind/
  • 145. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Vilfredo Pareto 1848-1923
  • 146. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Vilfredo Pareto ● The 80/20 Rule https://www.mindtools.com/pages/article/newTE D_01.htm
  • 147. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org A minority of causes generate the majority of results!
  • 148. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org How to Use the Tool ● Step 1: Identify and List Problems ● Step 2: Identify the Root Cause of Each Problem ● Step 3: Score Problems ● Step 4: Group Problems Together By Root Cause ● Step 5: Add up the Scores for Each Group ● Step 6: Take Action ●
  • 149. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Ideation Techniques Ideation Techniques
  • 150. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Ideation Techniques ● Brain Storming ● 6 Thinking Hats
  • 151. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 152. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org White ● Information: consider only information that is available, what are the facts?
  • 153. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Red ● Emotions: intuitive reactions or expressions of feelings (but no justification required).
  • 154. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Black ● Judgement: logic applied to identification of mistakes or barriers, looking for a mismatch.
  • 155. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Yellow ● Positive view: logic applied to the identification of opportunities, looking for harmony.
  • 156. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Green ● Creativity: statements of provocation and investigation, hearing what an idea is about.
  • 157. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Blue ● Thinking: thinking about thinking.
  • 158. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The following division can be made: ● Initial Ideas – Blue, White, Green ● Choosing between alternatives – Blue, White, Green, Yellow, Black, Red ● Identification of solutions – Blue, White, Black, Green ● Fast Feedback – Blue, Black, Green, White
  • 159. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The following division can be made: ● Strategic planning – Blue, Yellow, Black, White ● Process improvement – Blue, White, Yellow, Black, Green, Red ● Problem-solving – Blue, White, Green, Red, Yellow, Black ● Performance assessment – Blue, Red, White, Yellow, Black, Green
  • 160. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Understanding Decision Making: Understanding Decision Making: Personal Issues Personal Issues Mohammad Tawfik Mohammad Tawfik
  • 161. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Based on: The Art of Critical Decision Making Professor Michael A. Roberto The Teaching Company
  • 162. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Decision Making Myths
  • 163. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Myth #1: The chief executive decides
  • 164. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Myth #1: The chief executive decides Reality: Strategic decision making entails simultaneous activity by people at multiple levels of the organization.
  • 165. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Myth #2: Decisions are made in the room. Reality: Much of the real work occurs “off-line,” in one-on-one conversations or small subgroups, not around a conference table.
  • 166. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Myth #3: Decisions are largely intellectual exercises.
  • 167. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Myth #3: Decisions are largely intellectual exercises. Reality: High-stakes decisions are complex Reality: High-stakes decisions are complex social, emotional, and political processes. social, emotional, and political processes. Social pressures . Emotions . Political Social pressures . Emotions . Political behaviors behaviors
  • 168. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Myth #4: Managers analyze and then decide.
  • 169. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Myth #4: Managers analyze and then decide. Reality: Strategic decisions unfold in a nonlinear fashion, with solutions frequently arising before managers define problems or analyze alternatives.
  • 170. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Myth #5: Managers decide and then act. Reality: Strategic decisions often evolve over time and proceed through an iterative process of choice and action. We often take some actions, make sense of those actions, and then make some decisions about how we want to move forward.
  • 171. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Many leaders fail because they think of decisions as events, not processes.
  • 172. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Many leaders focus on finding the right solutions to problems rather than thinking carefully about what process they should employ to make key decisions.
  • 173. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Cognitive Biases
  • 174. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The Overconfidence Bias
  • 175. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Psychologists have shown that human beings are systematically overconfident in our judgments.
  • 176. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 177. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Better than Average Drivers!!
  • 178. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Are you more Ethical than others?
  • 179. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The Sunk-Cost Effect
  • 180. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The sunk-cost effect refers to the tendency for people to escalate commitment to a course of action in which they have made substantial prior investments of time, money, or other resources.
  • 181. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org If people behaved rationally, they would make choices based on the marginal costs and benefits
  • 182. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Have you ever watched a bad movie to its end just because you already spent an hour watching?
  • 183. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The Recency Effect The Recency Effect
  • 184. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The recency effect
  • 185. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The recency effect is actually one particular form of what is called the availability bias.
  • 186. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The recency effect is when we place too much emphasis on recent events, which of course are quite salient to us.
  • 187. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The Confirmation Bias
  • 188. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 189. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The confirmation bias refers to our tendency to gather and rely on information that confirms our existing views and to avoid or downplay information that disconfirms our preexisting hypotheses.
  • 190. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Illusory Correlation
  • 191. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The Rickety Bridge Experiment!
  • 192. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Illusory correlation refers to the fact that we sometimes jump to conclusions about the relationship between 2 variables when no relationship exists.
  • 193. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Hindsight Bias
  • 194. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 195. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Hindsight bias refers to the fact that we look back at past events and judge them as easily predictable when they clearly were not as easily foreseen.
  • 196. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Framing—Risk or Opportunity?
  • 197. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org What should individuals do about the fact that framing can have such a powerful effect on our decision making?
  • 198. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 199. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The SCARF model What gets people to work and what not!
  • 200. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Your Brain at Your Brain at Work Work By: David Rock By: David Rock
  • 201. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Status
  • 202. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Certainty
  • 203. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Autonomy • Daniel Pink, “Drive: The surprising truth about what motivates you”
  • 204. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Autonomy motivates!
  • 205. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Relatedness
  • 206. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Fairness It is a perception!
  • 207. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Understanding Decision Making: Understanding Decision Making: Group Issues Group Issues Mohammad Tawfik Mohammad Tawfik
  • 208. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The Wisdom of The Wisdom of Crowds? Crowds?
  • 209. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 210. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org In his bestselling book The Wisdom of Crowds James Surowiecki argues that a large “crowd” of individuals can actually be more intelligent than any individual expert
  • 211. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Surowiecki argues, however, that there are several critical preconditions for making the crowd smarter than individuals.
  • 212. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org You need to have diversity within the crowd: Many different disciplines, perspectives, and areas of expertise must be represented.
  • 213. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org You have to have decentralization, meaning that the crowd is dispersed, and people with local and specific knowledge can contribute.
  • 214. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org You have to have some effective way of aggregating all the individual judgments.
  • 215. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Finally, and most importantly, you must have independence. This is the key condition that usually doesn’t hold in actual teams within organizations. They are interacting closely, and they are interdependent.
  • 216. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Certainly, pressures for conformity arise within groups.
  • 217. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org
  • 218. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Scholars have described how negative outcomes result when “fault lines” emerge within teams. Fault lines are schisms that often emerge based around natural demographic subgroups within a team. We can see in-group/out-group dynamics emerge in these situations, which leads to dysfunctional conflict.
  • 219. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org In some groups, they exhibit an inability to manage air time, such that a few individuals dominate the discussion. Others are not able to get their ideas on the table.
  • 220. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Free riding is another process loss. Some members may not feel personal accountability, and they may loaf, expecting others to carry the load.
  • 221. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org The lack of adequate information sharing is one of the most perplexing challenges that teams face, and that hinders their decision-making effectiveness
  • 222. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org Finally, information filtering can occur in many groups, whereby some individuals funnel data as it moves up the hierarchy. They prevent a leader (or a team) from having access to key data that may help them make a better decision
  • 223. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org References
  • 224. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org References ● Books ● Where Good Ideas Come from, by Steven Johnson ● Innovation You, by Jeff DeGraf ● STEM and ICT Education, by H. Kanematsu and D.M. Barry ● Solving Problems with Design Thinking, by Jeanne Liedtka, Andrew King, and Kevin Bennett
  • 225. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org References ● MOOCs ● Coursera ● Design Thinking for Innovation ● https://www.coursera.org/learn/uva-darden-design-thinking-innovation/home/welcome ● Innovation Management https://www.coursera.org/learn/innovation- management/home/welcome ● Ignite Your Everyday Creativity https://www.coursera.org/learn/ignite-creativity/home/welcome ● Creativity, Innovation, and Change https://www.coursera.org/learn/creativity- innovation/home/welcome ●
  • 226. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org References ● MOOCs ● iVersity ● Managing Innovation https://iversity.org/en/my/courses/managing-innovation ● Websites ● Creativity for Business - http://www.creative4business.co.uk ● Innovation Guide - InnoSupport http://www.innosupport.net/index.php?id=161 ● The Five Major Theories of Creativity http://www.ripperdesignandmultimedia.com/2013/03/26/the-five-major-theories-of- creativity/ ● Creativity Wikipedia https://en.wikipedia.org/wiki/Creativity
  • 227. Creative Problem Solving and Decision Making Mohammad Tawfik Academy Of Knowledge http://AcademyOfKnowledge.org References ● Websites ● Being more strategic: Developing a helicopter mind http://www.professionalsaustralia.org.au/blog/being-more-strategic-developing-a-helicopter-mind/ ● What Is Problem Solving? https://www.mindtools.com/pages/article/newTMC_00.htm ● Pareto Analysis - Using the 80:20 Rule to Prioritize https://www.mindtools.com/pages/article/newTED_01.htm ● Pareto Analysis and principle https://www.toolshero.com/problem-solving/pareto-analysis/ ● Problem solving https://en.wikipedia.org/wiki/Problem_solving