Business Communication samples

1. Samples
1
Reference letter / Recommendation letter
ABC
Associate Professor
School of Professional Studies
Thursday, June 25, 20XX
The Academic Registrar
University of City
City
Dear Sir/Madam
Reference letter
I am writing this reference at the request of Mr./Ms. XYZ who is applying for Qualification
Program 20XX-20XX in your institute.
I have known him/her for over two years in my capacity as teacher during his/her studies in
qualification. Mr./Ms. XYZ took four courses under my supervision, which include; subject 1,
subject 2, subject3, and subject 4, and secured over 65% marks in these courses. Based on
his/her excellent grades, attendance, and class participation, I would rate his/her academic
performance in my classes as ‘A’ grade.
Mr./Ms. XYZ has a number of strengths to offer, like:
 Initiative, dedication, integrity, and reliabilityseen through his/her good grades and attitude
towards his/her studies.
 Willingness to follow policies seen through his/her class conduct and respect for rules and
regulation of the institute.
 Ability to work with others demonstrated in his/her group assignments and leading the
group.
 Ability to work independently demonstrated in his/her research reports prepared.
In conclusion, I would highly recommend him/her. His/her performance in my classes is
indication of how he/she would perform in applied program. He/she will be a positive addition
to your institution.
Thanks and Regards
Yours truly
ABC
Senior Faculty

2. Samples
2
Cover letter / Job application
11 ABC Road
Karachi
Thursday, June 25, 20XX
The Manager HR
XYZ Bank
P.O. Box 112335
Karachi 99999
Dear Sir/Madam
Application for the post of Senior Programmer
I am writing about your newspaper ad in the June 21st
daily Dawn concerning your need for an
experienced programmer in the database environment. I believe that I have the qualifications
and experience that you are looking for.
As for my experience with database programming, I have worked for the past year as a
programmer/analyst in the Query database environment for Advanced Software Creations. In
that capacity, I have converted a large database that was originally written in a customized ‘C’
language database into the Query database environment. I am currently working with PQR
Technology Parks to make major modifications to its existing Query database application. On
both of these assignments, I have also served as customer contact person.
Related to this database-programming experience is the work I have been doing to write and
market an automated documentation utility for Query database applications. This product was
written using a combination of ‘C’, Pascal, and Query programming languages. I was
responsible for the authorship of the Pascal and Query programs. The Pascal programs are
completely responsible for the user interface and system integration management.
Enclosed you will find a resume, which will give you additional information on my background
and qualifications. I would welcome a chance to talk further with you about the position you
are seeking to fill. I can be reached by phone between 9:00 a.m. and 6:00 p.m. at (+92 21) 3123
4567.
Sincerely
-sd-
NMO
Encl.: resume

3. Samples
3
Chronological format resume
Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741
richard@yahoo.com
(123)-456 7890
Objective
A challenging position as an administrative assistant at a reputed firm, which will allow me
to further utilize my existing skills and enable to acquire new abilities.
Skills
 Typing: 85wpm.
 Strong organization and analytical skills.
 Excellent interpersonal skills, office etiquette and phone manners.
 Software: All Windows operating systems, Microsoft Word, WordPerfect, and
Excel.
Experience
2010 – Present
Assistant Manager
Ozone Pharmaceuticals, Atlanta, GA
 Handled all official company correspondence efficiently.
 Upgraded all office filing system.
 Typed entire company documents and correspondence.
 Created a systematic and reliable computerized customer database.
 Responsible for training of new employees who joined the organization.
2005 – 2010
Administrative Assistant
Martitta Chamber of Commerce, Martitta, GA
 Organized the Yearly Marietta Chamber Gala.
 Typed all of the company documents.
 Responsible for production of company's fortnightly newsletter.
 Answered phones and met with the public to answer their queries.
Education 2005
Hagerstown Business College, Hagerstown, MD

4. Samples
4
Functional or Skill format resume
Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741
richard@yahoo.com
(123)-456 7890
Career Profile
Administrative Assistant with strong interpersonal and organizational skills with a keen
ability to multitask a variety of challenges and responsibilities.
Skills and Proficiencies
 MS Word
 MS Excel
 Planning and Scheduling
 Written Communication
 Customer Service
 Interdepartmental Coordination
 Internet Research
 Telephone Reception
 Transcription
 Purchasing
 60 wpm Typing Speed
Duties and Accomplishments
 Handles calls and promptly forwards them to appropriate person among 85 employees.
 Responsible for scheduling meetings for all employees; escorts visitors to staff members'
offices, along with provides hospitality service arrangements as requested by staff.
 Compose and distribute inter-departmental memorandums (e-mail, documentary and
voice) ensuring timely delivery and receipt of important information while at the time
maintaining confidentiality.
 Prepares and assembles media kits for marketing and public relations departments.
 Responsible for making domestic and international travel arrangements for senior-level
executives via the Internet, which resulted on a net saving of $175 - $250 per round-trip
airfare ticket.
 Established and maintains electronic records management system for all incoming and
outgoing correspondence.
 Dispatched four messengers on bank runs on assignments as requested by management,
coordinating trips to ensure the multiple stops were made each time. This saved the
company approximately $29.50 per messenger per day excess travel expenses.
 Organize, sort and assign mail distribution for all the employees.
Employment History
1. Administrative Assistant
ABC Law Firm Miami, FLA 2002-2004
2. Secretary/Receptionist
San Diego, CA 1998-2002
Education
Associate Degree in Liberal Arts, 1998 University of Texas at San Antonio, TX