Business Track: MetLife Leapfrogs Insurance Industry with MongoDB-Powered Big Data Application
Jason LombardoSoftware Engineer @ MetLifeSWAT DevelopmentThe MetLife Wall.A 360° View of Our Customers.
Introducing... The MetLife Wall360 degree view of a caller’spolicy, cutting across LOBs.Consolidate and simplifypresentation layer.Boost customer satisfactionand call center productivitythrough a unified application.
“ [The MetLife Wall] moved from pilot to rollout in90 days — breakneck speed in an industry usedto measuring IT projects in months and years.”InformationWeek.com, May 13, 2013“ Building a production database system onNoSQL technology isn’t commonplace ininsurance or other large industries, but itwas about the only way to pull this off.”GIGAOM.com, May 7, 2013“ If contact centers have a kind of Holy Grail,it’s this: developing a 360-degree customerview… [MetLife] took a major step forwardin revamping its customer view”outbound-call-center.tmcnet.com, May 13, 2013
How WeAccomplished ItEnthusiasticTeam &LeadershipFlexibleNoSQLDatabase
The SWAT TeamWho We AreWhy We WereBrought InWhat WeAccomplished
Where Do We GoFrom HereInternationalEnhancingOur DataProcessingRoutinesDeploymentto thousandsof MetLifeAssociates
Thank you.“Looking beyond MetLife and even the insurance industry, The[MetLife] Wall may well be a prototype for the next generation ofcustomer-360 applications.”Doug Henschen, InformationWeek.com, May 13, 2013Jason LombardoSoftware Engineer @ MetLifeSWAT Development