SlideShare a Scribd company logo
1 of 16
Running Effective Meetings
Tips for making your meetings more productive
By: Monika Dhoundiyal
Do meetings kill productivity?
Then what’s the purpose of meeting.
The purpose of meetings
• Pool and develop ideas
• Plan
• Solve problems
• Make decisions
• Create and develop understanding
• Encourage enthusiasm and initiative
• Provide a sense of direction
• Create a common purpose
Types of meetings
• Information Sharing & Feedback Meetings
• Consulting Meetings
• Problem Solving & Decision Making Meetings
• Team Briefs
Are you one of the majority of people who hate meetings, because they go on
too long, and never seem to be really relevant?
Why meetings may be ineffective
• The meeting lacks clarity of purpose
• The meeting has too many participants
• Poor Listening Skills
• The meetings last too long
• No clear-cut decisions are made
• Decisions are delayed or not acted upon
• One person is allowed to dominate the meeting
• The facilitator of the meeting is not a good leader
Continued...
• We often hold non-essential meetings
• Participants are not prepared for the meeting
• The participants try to reach consensus on minor issues
• Problems are talked about rather than being talked through
• Lack of Information Necessary for Decision Making
• The wrong people are present, thus preventing the meeting proceeding
effectively
• The meeting is held in an atmosphere that’s not conducive for discussion
Ground rules for productive meetings
• State the purpose or agenda of the meeting
• Communicate the agenda to all attendees
• Only invite people who have a reason to attend
• No latecomers allowed
• Be focused and stick to the agenda
• Start on time, and end on time
• Review “homework” from the last meeting
Continued...
• Own your meeting and keep your meeting moving forward.
• Bring solutions, not problems
• Encourage everyone to contribute
• Take notes
• Close with an Action plan
• Send meeting notes as early as possible
• Follow up after the meeting
How to encourage participation
• Create a safe environment
• Create a “blame-free zone”
• Listen actively
• Explore ideas rather than debate or defend
• Encourage equal participation by creating openings and asking for input
Dealing with difficult participant
The Latecomers
Always comes late to meetings, often making a big commotion, stopping
the meeting and wanting to be filled in about what has happened.
Strategies
• Don't confront. It will just lead to embarrassment.
• Don't lecture. After the meeting simply ask why he/she is late so frequently.
• Ask him/her to be the recorder for the next meeting.
• Don't stop the meeting.
The Broken Record
• Keeps bringing up the same point over and over again
• This person is often worked up about the issue and needs
an opportunity to air their concerns.
Strategies
• Let him/her get it off their chest e.g., Why don't we take
time to listen to you now, before we move onto the next
point.
• Indicate that their views have been heard and recorded
and that the meeting must move onto other matters.
The Whisperer
Constantly whispers to a neighbor and makes it hard to concentrate.
Strategies
• Stop the conversation, be quiet, and look at the people talking.
• Ask the whisperer if he/she wants to share their conversation.
The Attacker
Argues or launches a personal attack on another group member
or on you as leader.
Strategies
• Stay calm.
• Try talking about it e.g., What's the problem?
• Try to defer it e.g., Why don't we discuss it after the meeting?
• Make positive suggestions e.g., What do you think we could do
about this problem?
The lnterpreter
Always speaks for other people e.g., What Joan is trying to say is ...
Strategies
• Jump in quickly e.g., Hold on Meg. Let Joan finish what she was
saying.
• If this does not stop the interruptions, indicate that the group
doesn't need or want his/her interruptions.
The lnterrupter
Starts talking before others are finished because he/she
becomes impatient and overly excited.
Strategies
• Jump in immediately, e.g., Hold on Ian, let Marion finish.
• Be impartial and fair in your intervention. Don't play
favourites.
• Make the interrupter the recorder.
The Distractors
Bring up topics or ask questions outside the scope or purpose of the meeting.
Strategies
• Respectfully and firmly interrupt the Distractor and restate the purpose of
the meeting.
• Remain determined not to answer the Distractor's questions.
• Stop them. Tell them it’s not appropriate now. Bring it up later under a
different part of the agenda.
The Skeptics
Its their duty to find fault in everything you or anyone else
says or does.
Strategies
• Don't lose your cool.
• Respectfully remind him/her that you are seeking
possible solutions, not criticism.
• Have a private word during the break / after the meeting
The Dominator
Talks too often, too long, or too loud, making it difficult for others to
participate.
Strategies
• Give the person a time limit.
• Stop giving him/her focused attention.
• Stop the person, thank him/her, and say you’d like to hear from others.
Running effective meetings

More Related Content

What's hot

Meeting management (effective meeting)
Meeting management (effective meeting)Meeting management (effective meeting)
Meeting management (effective meeting)AIESEC UNDIP
 
Effective Meeting Management
Effective Meeting ManagementEffective Meeting Management
Effective Meeting ManagementElvie Badajos
 
Managing a NonProfit Board of Directors
Managing a NonProfit Board of DirectorsManaging a NonProfit Board of Directors
Managing a NonProfit Board of DirectorsMichael Burcham
 
Steps to build an effective team
Steps to build an effective teamSteps to build an effective team
Steps to build an effective teamSumit Yadav
 
Meeting Management
Meeting ManagementMeeting Management
Meeting Managementeph-hr
 
Art of Facilitation. Part 1.
Art of Facilitation. Part 1.Art of Facilitation. Part 1.
Art of Facilitation. Part 1.Alexey Krivitsky
 
How to conduct effective meeting
How to conduct effective meetingHow to conduct effective meeting
How to conduct effective meetingMuhammad Tahir
 
Conducting Effective Meetings
Conducting Effective MeetingsConducting Effective Meetings
Conducting Effective MeetingsUbersoldat
 
PMI-ACP : PMI - Agile Certified Practitioner
PMI-ACP : PMI - Agile Certified PractitionerPMI-ACP : PMI - Agile Certified Practitioner
PMI-ACP : PMI - Agile Certified PractitionerSaket Bansal
 
Conducting Effective Meetings
Conducting Effective MeetingsConducting Effective Meetings
Conducting Effective MeetingsDee Lofton
 
Basic facilitation skills
Basic facilitation skillsBasic facilitation skills
Basic facilitation skillsRashid Mwinyi
 
Nonprofit Board of Directors Best Practices
Nonprofit Board of Directors Best Practices Nonprofit Board of Directors Best Practices
Nonprofit Board of Directors Best Practices Grace Dunlap
 

What's hot (20)

The Art of Conducting Effective Meetings
The Art of Conducting Effective MeetingsThe Art of Conducting Effective Meetings
The Art of Conducting Effective Meetings
 
Facilitator Skills - Participants
Facilitator Skills - ParticipantsFacilitator Skills - Participants
Facilitator Skills - Participants
 
Meeting management (effective meeting)
Meeting management (effective meeting)Meeting management (effective meeting)
Meeting management (effective meeting)
 
Effective Meeting Management
Effective Meeting ManagementEffective Meeting Management
Effective Meeting Management
 
Facilitation Training for Team Members
Facilitation Training for Team MembersFacilitation Training for Team Members
Facilitation Training for Team Members
 
Managing a NonProfit Board of Directors
Managing a NonProfit Board of DirectorsManaging a NonProfit Board of Directors
Managing a NonProfit Board of Directors
 
Productive Meetings
Productive MeetingsProductive Meetings
Productive Meetings
 
Steps to build an effective team
Steps to build an effective teamSteps to build an effective team
Steps to build an effective team
 
Meeting Management
Meeting ManagementMeeting Management
Meeting Management
 
Art of Facilitation. Part 1.
Art of Facilitation. Part 1.Art of Facilitation. Part 1.
Art of Facilitation. Part 1.
 
How to conduct effective meeting
How to conduct effective meetingHow to conduct effective meeting
How to conduct effective meeting
 
Conducting Effective Meetings
Conducting Effective MeetingsConducting Effective Meetings
Conducting Effective Meetings
 
PMI-ACP : PMI - Agile Certified Practitioner
PMI-ACP : PMI - Agile Certified PractitionerPMI-ACP : PMI - Agile Certified Practitioner
PMI-ACP : PMI - Agile Certified Practitioner
 
An introduction to agile leadership
An introduction to agile leadershipAn introduction to agile leadership
An introduction to agile leadership
 
Conducting Effective Meetings
Conducting Effective MeetingsConducting Effective Meetings
Conducting Effective Meetings
 
Basic facilitation skills
Basic facilitation skillsBasic facilitation skills
Basic facilitation skills
 
Basic Facilitation Skills
Basic Facilitation SkillsBasic Facilitation Skills
Basic Facilitation Skills
 
How To Plan And Lead A Meeting For Maximum Results
How To Plan And Lead A Meeting For Maximum ResultsHow To Plan And Lead A Meeting For Maximum Results
How To Plan And Lead A Meeting For Maximum Results
 
Team Work
Team Work Team Work
Team Work
 
Nonprofit Board of Directors Best Practices
Nonprofit Board of Directors Best Practices Nonprofit Board of Directors Best Practices
Nonprofit Board of Directors Best Practices
 

Similar to Running effective meetings

Speaking in groups
Speaking in groupsSpeaking in groups
Speaking in groupsMichael Mora
 
How to make meetings work by Dr. Zied MIRSI
How to make meetings work by Dr. Zied MIRSIHow to make meetings work by Dr. Zied MIRSI
How to make meetings work by Dr. Zied MIRSIDr Ghaiath Hussein
 
Time effective and engaging meetings
Time effective and engaging meetingsTime effective and engaging meetings
Time effective and engaging meetingsOxford City Council
 
Navigating Difficult Conversations: Deliver Your Message with Poise, Empathy ...
Navigating Difficult Conversations: Deliver Your Message with Poise, Empathy ...Navigating Difficult Conversations: Deliver Your Message with Poise, Empathy ...
Navigating Difficult Conversations: Deliver Your Message with Poise, Empathy ...HRDQ-U
 
Presentation skills
Presentation skillsPresentation skills
Presentation skillsyasirnaqvi83
 
Differentiated Instructions - Small Group Dynamics by Noble Newman
Differentiated Instructions - Small Group Dynamics by Noble NewmanDifferentiated Instructions - Small Group Dynamics by Noble Newman
Differentiated Instructions - Small Group Dynamics by Noble NewmanNoble Newman
 
Holding meeting & answering question
Holding meeting & answering questionHolding meeting & answering question
Holding meeting & answering questionWaheed Iqbal Boss
 
Developing a growth mindset
Developing a growth mindsetDeveloping a growth mindset
Developing a growth mindsetKnoldus Inc.
 
Group Discussion and Interviews.pptx
Group Discussion and Interviews.pptxGroup Discussion and Interviews.pptx
Group Discussion and Interviews.pptxAnshika865276
 
Meetings: Communicating towards a Successful Outcome
Meetings: Communicating towards a Successful OutcomeMeetings: Communicating towards a Successful Outcome
Meetings: Communicating towards a Successful OutcometheLecturette
 

Similar to Running effective meetings (20)

Facilitation skills
Facilitation skillsFacilitation skills
Facilitation skills
 
Speaking in groups
Speaking in groupsSpeaking in groups
Speaking in groups
 
IEN312 week2
IEN312 week2IEN312 week2
IEN312 week2
 
How to make meetings work by Dr. Zied MIRSI
How to make meetings work by Dr. Zied MIRSIHow to make meetings work by Dr. Zied MIRSI
How to make meetings work by Dr. Zied MIRSI
 
Time effective and engaging meetings
Time effective and engaging meetingsTime effective and engaging meetings
Time effective and engaging meetings
 
Developing Facilitation Skills
Developing Facilitation Skills Developing Facilitation Skills
Developing Facilitation Skills
 
Tips For Delivering Difficult Conversations
Tips For Delivering Difficult ConversationsTips For Delivering Difficult Conversations
Tips For Delivering Difficult Conversations
 
MEETING.ppt
MEETING.pptMEETING.ppt
MEETING.ppt
 
Navigating Difficult Conversations: Deliver Your Message with Poise, Empathy ...
Navigating Difficult Conversations: Deliver Your Message with Poise, Empathy ...Navigating Difficult Conversations: Deliver Your Message with Poise, Empathy ...
Navigating Difficult Conversations: Deliver Your Message with Poise, Empathy ...
 
Presentation skills
Presentation skillsPresentation skills
Presentation skills
 
Differentiated Instructions - Small Group Dynamics by Noble Newman
Differentiated Instructions - Small Group Dynamics by Noble NewmanDifferentiated Instructions - Small Group Dynamics by Noble Newman
Differentiated Instructions - Small Group Dynamics by Noble Newman
 
Formal meeting
Formal meetingFormal meeting
Formal meeting
 
Conducting Effective Meetings - PWI
Conducting Effective Meetings - PWIConducting Effective Meetings - PWI
Conducting Effective Meetings - PWI
 
Holding meeting & answering question
Holding meeting & answering questionHolding meeting & answering question
Holding meeting & answering question
 
Meeting Best Practices Overview
Meeting Best Practices OverviewMeeting Best Practices Overview
Meeting Best Practices Overview
 
Business meetings
Business meetingsBusiness meetings
Business meetings
 
Developing a growth mindset
Developing a growth mindsetDeveloping a growth mindset
Developing a growth mindset
 
Group Discussion and Interviews.pptx
Group Discussion and Interviews.pptxGroup Discussion and Interviews.pptx
Group Discussion and Interviews.pptx
 
Meetings: Communicating towards a Successful Outcome
Meetings: Communicating towards a Successful OutcomeMeetings: Communicating towards a Successful Outcome
Meetings: Communicating towards a Successful Outcome
 
Conducting Better Meetings
Conducting Better MeetingsConducting Better Meetings
Conducting Better Meetings
 

Recently uploaded

Construction Project Management | Coursera 2024
Construction Project Management | Coursera 2024Construction Project Management | Coursera 2024
Construction Project Management | Coursera 2024Alex Marques
 
{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai
{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai
{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, MumbaiPooja Nehwal
 
Does Leadership Possible Without a Vision.pptx
Does Leadership Possible Without a Vision.pptxDoes Leadership Possible Without a Vision.pptx
Does Leadership Possible Without a Vision.pptxSaqib Mansoor Ahmed
 
internal analysis on strategic management
internal analysis on strategic managementinternal analysis on strategic management
internal analysis on strategic managementharfimakarim
 
Continuous Improvement Infographics for Learning
Continuous Improvement Infographics for LearningContinuous Improvement Infographics for Learning
Continuous Improvement Infographics for LearningCIToolkit
 
CALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual service
CALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual serviceCALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual service
CALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual serviceanilsa9823
 
CEO of Google, Sunder Pichai's biography
CEO of Google, Sunder Pichai's biographyCEO of Google, Sunder Pichai's biography
CEO of Google, Sunder Pichai's biographyHafizMuhammadAbdulla5
 
operational plan ppt.pptx nursing management
operational plan ppt.pptx nursing managementoperational plan ppt.pptx nursing management
operational plan ppt.pptx nursing managementTulsiDhidhi1
 
VIP 7001035870 Find & Meet Hyderabad Call Girls Ameerpet high-profile Call Girl
VIP 7001035870 Find & Meet Hyderabad Call Girls Ameerpet high-profile Call GirlVIP 7001035870 Find & Meet Hyderabad Call Girls Ameerpet high-profile Call Girl
VIP 7001035870 Find & Meet Hyderabad Call Girls Ameerpet high-profile Call Girladitipandeya
 
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...Hedda Bird
 
Call Now Pooja Mehta : 7738631006 Door Step Call Girls Rate 100% Satisfactio...
Call Now Pooja Mehta :  7738631006 Door Step Call Girls Rate 100% Satisfactio...Call Now Pooja Mehta :  7738631006 Door Step Call Girls Rate 100% Satisfactio...
Call Now Pooja Mehta : 7738631006 Door Step Call Girls Rate 100% Satisfactio...Pooja Nehwal
 
VIP 7001035870 Find & Meet Hyderabad Call Girls Kondapur high-profile Call Girl
VIP 7001035870 Find & Meet Hyderabad Call Girls Kondapur high-profile Call GirlVIP 7001035870 Find & Meet Hyderabad Call Girls Kondapur high-profile Call Girl
VIP 7001035870 Find & Meet Hyderabad Call Girls Kondapur high-profile Call Girladitipandeya
 

Recently uploaded (20)

Construction Project Management | Coursera 2024
Construction Project Management | Coursera 2024Construction Project Management | Coursera 2024
Construction Project Management | Coursera 2024
 
{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai
{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai
{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai
 
Unlocking the Future - Dr Max Blumberg, Founder of Blumberg Partnership
Unlocking the Future - Dr Max Blumberg, Founder of Blumberg PartnershipUnlocking the Future - Dr Max Blumberg, Founder of Blumberg Partnership
Unlocking the Future - Dr Max Blumberg, Founder of Blumberg Partnership
 
Does Leadership Possible Without a Vision.pptx
Does Leadership Possible Without a Vision.pptxDoes Leadership Possible Without a Vision.pptx
Does Leadership Possible Without a Vision.pptx
 
Imagine - Creating Healthy Workplaces - Anthony Montgomery.pdf
Imagine - Creating Healthy Workplaces - Anthony Montgomery.pdfImagine - Creating Healthy Workplaces - Anthony Montgomery.pdf
Imagine - Creating Healthy Workplaces - Anthony Montgomery.pdf
 
internal analysis on strategic management
internal analysis on strategic managementinternal analysis on strategic management
internal analysis on strategic management
 
Leadership in Crisis - Helio Vogas, Risk & Leadership Keynote Speaker
Leadership in Crisis - Helio Vogas, Risk & Leadership Keynote SpeakerLeadership in Crisis - Helio Vogas, Risk & Leadership Keynote Speaker
Leadership in Crisis - Helio Vogas, Risk & Leadership Keynote Speaker
 
Continuous Improvement Infographics for Learning
Continuous Improvement Infographics for LearningContinuous Improvement Infographics for Learning
Continuous Improvement Infographics for Learning
 
Empowering Local Government Frontline Services - Mo Baines.pdf
Empowering Local Government Frontline Services - Mo Baines.pdfEmpowering Local Government Frontline Services - Mo Baines.pdf
Empowering Local Government Frontline Services - Mo Baines.pdf
 
CALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual service
CALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual serviceCALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual service
CALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual service
 
CEO of Google, Sunder Pichai's biography
CEO of Google, Sunder Pichai's biographyCEO of Google, Sunder Pichai's biography
CEO of Google, Sunder Pichai's biography
 
operational plan ppt.pptx nursing management
operational plan ppt.pptx nursing managementoperational plan ppt.pptx nursing management
operational plan ppt.pptx nursing management
 
Intro_University_Ranking_Introduction.pptx
Intro_University_Ranking_Introduction.pptxIntro_University_Ranking_Introduction.pptx
Intro_University_Ranking_Introduction.pptx
 
Disrupt or be Disrupted - Kirk Vallis.pdf
Disrupt or be Disrupted - Kirk Vallis.pdfDisrupt or be Disrupted - Kirk Vallis.pdf
Disrupt or be Disrupted - Kirk Vallis.pdf
 
VIP 7001035870 Find & Meet Hyderabad Call Girls Ameerpet high-profile Call Girl
VIP 7001035870 Find & Meet Hyderabad Call Girls Ameerpet high-profile Call GirlVIP 7001035870 Find & Meet Hyderabad Call Girls Ameerpet high-profile Call Girl
VIP 7001035870 Find & Meet Hyderabad Call Girls Ameerpet high-profile Call Girl
 
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
 
Call Now Pooja Mehta : 7738631006 Door Step Call Girls Rate 100% Satisfactio...
Call Now Pooja Mehta :  7738631006 Door Step Call Girls Rate 100% Satisfactio...Call Now Pooja Mehta :  7738631006 Door Step Call Girls Rate 100% Satisfactio...
Call Now Pooja Mehta : 7738631006 Door Step Call Girls Rate 100% Satisfactio...
 
Call Girls Service Tilak Nagar @9999965857 Delhi 🫦 No Advance VVIP 🍎 SERVICE
Call Girls Service Tilak Nagar @9999965857 Delhi 🫦 No Advance  VVIP 🍎 SERVICECall Girls Service Tilak Nagar @9999965857 Delhi 🫦 No Advance  VVIP 🍎 SERVICE
Call Girls Service Tilak Nagar @9999965857 Delhi 🫦 No Advance VVIP 🍎 SERVICE
 
Discover -CQ Master Class - Rikita Wadhwa.pdf
Discover -CQ Master Class - Rikita Wadhwa.pdfDiscover -CQ Master Class - Rikita Wadhwa.pdf
Discover -CQ Master Class - Rikita Wadhwa.pdf
 
VIP 7001035870 Find & Meet Hyderabad Call Girls Kondapur high-profile Call Girl
VIP 7001035870 Find & Meet Hyderabad Call Girls Kondapur high-profile Call GirlVIP 7001035870 Find & Meet Hyderabad Call Girls Kondapur high-profile Call Girl
VIP 7001035870 Find & Meet Hyderabad Call Girls Kondapur high-profile Call Girl
 

Running effective meetings

  • 1. Running Effective Meetings Tips for making your meetings more productive By: Monika Dhoundiyal
  • 2. Do meetings kill productivity? Then what’s the purpose of meeting.
  • 3. The purpose of meetings • Pool and develop ideas • Plan • Solve problems • Make decisions • Create and develop understanding • Encourage enthusiasm and initiative • Provide a sense of direction • Create a common purpose
  • 4. Types of meetings • Information Sharing & Feedback Meetings • Consulting Meetings • Problem Solving & Decision Making Meetings • Team Briefs
  • 5. Are you one of the majority of people who hate meetings, because they go on too long, and never seem to be really relevant?
  • 6. Why meetings may be ineffective • The meeting lacks clarity of purpose • The meeting has too many participants • Poor Listening Skills • The meetings last too long • No clear-cut decisions are made • Decisions are delayed or not acted upon • One person is allowed to dominate the meeting • The facilitator of the meeting is not a good leader
  • 7. Continued... • We often hold non-essential meetings • Participants are not prepared for the meeting • The participants try to reach consensus on minor issues • Problems are talked about rather than being talked through • Lack of Information Necessary for Decision Making • The wrong people are present, thus preventing the meeting proceeding effectively • The meeting is held in an atmosphere that’s not conducive for discussion
  • 8. Ground rules for productive meetings • State the purpose or agenda of the meeting • Communicate the agenda to all attendees • Only invite people who have a reason to attend • No latecomers allowed • Be focused and stick to the agenda • Start on time, and end on time • Review “homework” from the last meeting
  • 9. Continued... • Own your meeting and keep your meeting moving forward. • Bring solutions, not problems • Encourage everyone to contribute • Take notes • Close with an Action plan • Send meeting notes as early as possible • Follow up after the meeting
  • 10. How to encourage participation • Create a safe environment • Create a “blame-free zone” • Listen actively • Explore ideas rather than debate or defend • Encourage equal participation by creating openings and asking for input
  • 11. Dealing with difficult participant The Latecomers Always comes late to meetings, often making a big commotion, stopping the meeting and wanting to be filled in about what has happened. Strategies • Don't confront. It will just lead to embarrassment. • Don't lecture. After the meeting simply ask why he/she is late so frequently. • Ask him/her to be the recorder for the next meeting. • Don't stop the meeting.
  • 12. The Broken Record • Keeps bringing up the same point over and over again • This person is often worked up about the issue and needs an opportunity to air their concerns. Strategies • Let him/her get it off their chest e.g., Why don't we take time to listen to you now, before we move onto the next point. • Indicate that their views have been heard and recorded and that the meeting must move onto other matters. The Whisperer Constantly whispers to a neighbor and makes it hard to concentrate. Strategies • Stop the conversation, be quiet, and look at the people talking. • Ask the whisperer if he/she wants to share their conversation.
  • 13. The Attacker Argues or launches a personal attack on another group member or on you as leader. Strategies • Stay calm. • Try talking about it e.g., What's the problem? • Try to defer it e.g., Why don't we discuss it after the meeting? • Make positive suggestions e.g., What do you think we could do about this problem? The lnterpreter Always speaks for other people e.g., What Joan is trying to say is ... Strategies • Jump in quickly e.g., Hold on Meg. Let Joan finish what she was saying. • If this does not stop the interruptions, indicate that the group doesn't need or want his/her interruptions.
  • 14. The lnterrupter Starts talking before others are finished because he/she becomes impatient and overly excited. Strategies • Jump in immediately, e.g., Hold on Ian, let Marion finish. • Be impartial and fair in your intervention. Don't play favourites. • Make the interrupter the recorder. The Distractors Bring up topics or ask questions outside the scope or purpose of the meeting. Strategies • Respectfully and firmly interrupt the Distractor and restate the purpose of the meeting. • Remain determined not to answer the Distractor's questions. • Stop them. Tell them it’s not appropriate now. Bring it up later under a different part of the agenda.
  • 15. The Skeptics Its their duty to find fault in everything you or anyone else says or does. Strategies • Don't lose your cool. • Respectfully remind him/her that you are seeking possible solutions, not criticism. • Have a private word during the break / after the meeting The Dominator Talks too often, too long, or too loud, making it difficult for others to participate. Strategies • Give the person a time limit. • Stop giving him/her focused attention. • Stop the person, thank him/her, and say you’d like to hear from others.