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Styles of communication

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Styles of communication

  1. 1. Communication Styles FUNDAMENTALS OF COMMUNCATION Day 2
  2. 2. HAVE YOU EVER DEALT WITH A DIFFICULT PERSON?!
  3. 3. COMMUNICATION STYLESGOALS FOR TODAY Understand different communication styles and how they affect others. Adopt an assertive style of communication.
  4. 4. It’s all about respectPassive Assertive AggressiveNo Respect Respect for No Respect for Self Self & Others for Others
  5. 5. Let us look at an interaction between aggressive Andy and passive Paula…
  6. 6. Can’t speak up Too accommodatingLoud Talks softlyFirm Must get my wayDon’t know my rights Don’t stand up for my rightsDirect React instantlyBossy Avoid conflictsHonest Realize I have choicesPushy Effective communicatorRespect rights of others People take advantage of meGet stepped on Can express my needsMeek Make good eye contactDominatingIntimidating
  7. 7. PASSIVE ASSERTIVE AGGRESSIVECan’t speak up Firm LoudDon’t know my rights Direct BossyGet stepped on Honest PushyMeek Respect rights of Dominating othersToo accommodating Realize I have choices IntimidatingTalks softly Effective communicator Must get my wayDon’t stand up for Can express my needs React instantlymy rightsAvoid conflicts Make good eye contactPeople takeadvantage of me
  8. 8. COMMUNICATION STYLESWhich Style do you Express Most Often?
  9. 9. COMMUNICATION STYLESTo increase effective communication
  10. 10. Here’s an example of how the formulaworks:You’re home waiting for your friend topick you up. She said she would pickyou up at 8 to go out to dinnertogether, but it’s now 8:30 and youhaven’t seen or heard from her. You’vebeen working up steam since8, because she’s been late like thisseveral times before. By the time shearrives at 8:45, you’ve had plenty oftime to plan what you will say toher, and to calm yourself with deepbreathing.
  11. 11. Your difficult person What communication style do they use? How does it make you feel? How will you change your reaction to them?
  12. 12. Let’s summarize… Most of our stress today comes from interpersonal difficulties. Many of these stresses involve failure to communicate effectively. Communication styles that can lead to problems are: the aggressive style, the passive style, and the passive- aggressive style. Assertiveness is the only style that allows both parties to compromise in order to get something each wants. Assertiveness involves regarding your own rights as well as the rights of others, seeking compromise, and clearly communicating your feelings and desires.

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