My talk at Push Conference 2017, where I explained the benefits and opportunities of conversational interfaces for users and businesses – and how we as creators can make sure they're created in a way that makes sense for humans.
7. A conversational interface is any UI that
mimics chatting with a real human. Instead
of communicating with a computer by
clicking on icons and entering syntax-specific
commands you just tell it what to do.
11. Rule based
1. This bot is limited. Can respond to
very specific commands. If you say
an unknown command, It would
not know what you mean.
2. This bot is as smart as it is
programmed to be.
Machine learning
1. Artificial brain (AI). Understands
natural language, not just
programmed commands.
2. This bot continuously gets smarter
as it learns from conversations it
has with people.
! ✌