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How to make the most of your Christmas
newsletters?
Christmas season is a time of the year when companies scale up the volume of their newsletters
and maximize sales. Only in 2012, online retailers increased number of sent emails by 19% in
comparison to 2011.
In practice, this means that each company sent an average of 210 promotional emails during
the holiday season! Making your newsletters stand out in the holiday inbox clutter might be
quite a challenge, especially knowing that your competitors are probably already thinking about
their special offers for Cyber Monday, Thanksgiving or Free Shipping Day.
In this Christmas guide we uncover the most effective strategies that you can put to use in
RXUHPDLOSURJUDP+RZWRLQFUHDVHHPDLOYROXPHZLWKRXWORVLQJVXEVFUL
EHUV":KDW·VWKH best inspiration for Christmas newsletters design? Should you stop your
promotional emails on December 25th, or continue into January?
GetResponse 2013 Christmas Guide will provide you with practical answers to all these
questions.
3
Christmas Email Marketing Recipes 2013
:KDW·VWKHPRVWLPSRUWDQWIDFWRULQDQHIIHFWLYH&KULVWPDVFDPSDLJQVR
WKHUWKDQDFRPSHOOLQJ RIIHUWKDW·VRIYDOXHWRRXUFXVWRPHUV" It is
timing.
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DWRX·YHDOUHDG earned in the year.
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WRPHUVDQGWKHLUORQJ accumulated holiday savings.
Businesses spend months preparing for this special time of the year, to be ready to act when
the time is right. All departments work together to grab as much of the Christmas revenue pie
as possible.
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4
Pre-Holiday
Preparation Time
1. Objectives and
strategies
Before you prepare and roll out your Christmas
campaign, start by planning what you want to achieve
and how to
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2. Key dates
Identify relevant holidays to focus on
and create a timetable of activities.
Although this handbook focuses
mainly on the Christmas holiday
season of November and
December, you should analyze
RXUZHEVLWHWUDIÀFWRÀQGR
WKHU seasonal peaks. There may
be special holidays that are relevant
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YHQ·W
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QRXU marketing campaign.
These could include
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5
Day, 9DOHQWLQH·V'D or even
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holiday. As long as it generates
WUDIÀFDQGDWWUDFWVVDOHVLQFOXGHLW in your
marketing campaign plan.
6
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7
RQDUH
8
,QWHUQDODQGH[WHUQDODXGLW
Another important element in preparing Christmas holiday campaigns is to examine your current
and past email marketing practices.
Take a look at old reports to identify the strong and weak elements of previous campaigns. Think
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GHGDQGWKHGHOLYHUHG results. 0DNHQRWHRIJRRGDFWLRQVDQGWDFWLFV,
as well as those that need improvement.
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VWRXWRIRXU situation. Take note of what the key players in your market did in the past and
assess the viability of those strategies in current market conditions.
Create
EHQFKPDUNVIRUEHVWSUDFWLFHVVXFKDVRSWLPDOGHSORPHQWWLPHVFRPSHO
OLQJVXEMHFW lines that increase open rates, and effective content that leads to amazing
conversions. Make a list so you can keep them in mind when forming and assessing your holiday
campaigns strategy.
/LVWVKDSHXS
Ideally, you should be carrying out list hygiene
PDQDJHPHQWRQDUHJXODUEDVLV,IRX·YHQHJOHF
WHGWKLV the SUHKROLGDVHDVRQ is a great
time to get back on track. The processes below will help
you maximize the performance and effectiveness of your
holiday campaigns.
,W·VLPSRUWDQWWRUHHQJDJHLQDFWLYHVXEVFU
LEHUVDQG remove those that no longer support your
business. The holiday season is a time to distribute
promotional offers more frequently, so you need to cull the
bad apples that
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ERXQFHV2QWKHEULJKWVLGH
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and build desire and expectation
among those who are likely to order
from you before Christmas.
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RIZLQEDFNHPDLOVZLWKSURYR
FDWLYHVXEMHFWOLQHV´,V
this the end?” or
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9
codes, or surveys asking your customers whether they are
still interested in your offer or their preferences have
changed. If you provide value and your offer is
VWLOOUHOHYDQWRXUUHHQJDJHPHQW campaign
should increase your reach during this important season.
Everyone hates to see customers unsubscribe. But in
reality, the quality of the database is far more
LPSRUWDQWWKDQLWVVL]H7UWRUH engage them
for a few weeks. If you get no response, consider moving
WKHPWRDVHJPHQWWKDW·VQRWDWWKH center of
your holiday campaigns.
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RPRWLRQDO
HPDLOVEXWWKDWVKRXOGQ·WEHRXUELJJHVWFR
QFHUQGXULQJ the season, especially since it may
affect the deliverability of crucial emailings.
Through these processes, you focus only on customers
that may respond to your messages and generate sales.
7KHEHWWHURXXQGHUVWDQGDQGVDWLVI
 their needs,
WKHJUHDWHUWKHHIIHFWLYHQHVVRI
RXUHPDLOFDPSDLJQV. As a side note, list
hygiene management should also improve your email
deliverability.
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RURXURIIHUV
WRVSHFLÀFFXVWRPHUQHHGV,IRX·YHFROOHFWH
GVXUYH data and monitored subscriber behavior from
clicks and opens, this is the time to update your
segmentation
strategy based on these insights.
)RFXVRXUIXWXUH
HPDLOLQJVRQRIIHUVRXUFXVWRPHUVDU
H interested in. Recommend
complementing products or
services based on the past
behavior and reviews of
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RÀOHV
&RQVLGHUDVNLQJRXUFXVWR
PHUVWRXSGDWHWKHLUSURÀO
H and preferences before you
launch your new campaigns. This
reassures your customers that you
care about them, account for their
individual needs, and only target
them with relevant offers that
provide value. This has a positive
effect on campaign success and
reduces complaints and
unsubscribe caused by irrelevant
offers that can irritate them.
,QDGGLWLRQWRPDQDJLQJRXU
H[LVWLQJGDWDEDVHLW·VDOZ
DV important to increase your
reach and attract new potential
customers. So analyze your existing
customer acquisition
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DQGLQJSDJHVWKHQRSWLPL]H
them for seasonal campaigns.
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WRDFWLRQ&7$RUSODFHV
LJQXSIRUPVLQD
OLJKWER[. The additional
subscribers you capture before the
10
holidays may make the extra investment worthwhile!
Since the world is going mobile, make sure your existing
acquisition channels account for this phenomenon.
Customers now search and shop while on the go. They
access your website and
HPDLOVRQVPDOOWRXFKVFUHHQV
QDYLJDWLQJZLWKRIWHQFOXPVÀQJHUV Use this to
your advantage so you can communicate with your
audience effectively. Surely you
GRQ·WZDQWWRLUULWDWHWKHPDQGORVH their
interest and potential sales opportunity.
To learn how to design emails for mobile devices,
download our free Responsive Email Guide.
,IRX·UHPRUHDJJUHVVLYHRXFDQ acquire new
subscribers using methods such as GLVFRXQW
codes, YRXFKHUV, or WKURXJK
FRQWHVWVRUJDQL]HGLQVRFLDO
PHGLDFKDQQHOV. And reach out
to your existing customers to offer something of value for
referring their friends. Subscribers tend to be most
DFWLYHGXULQJWKHÀUVWZHHNVDIWHU
VLJQXSVRWKLVKROLGDVHDVRQRXU sales may
skyrocket!
Finally, consider partnering with other organizations to
increase the reach of your campaigns. Search for
brands that offer products or services that you believe
complement yours and would be a
JRRGÀWIRURXUFXVWRPHUV7KHQ ask them to
promote your brand
to their audience. Done right, you
should quickly see new customers
searching your site and signing up
to your newsletter.
To learn more, download our free
JXLGH21 Ways To Build Your List.
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Take a look at standardized emails,
VXFKDVVXEVFULSWLRQFRQÀU
PDWLRQV product purchase
summaries, or cart abandonment
alerts. See if they could use a fresh
design, fresh copy and whether they
display well on mobile devices.
Are they in line with your other
communications? Do they reinforce
your value to customers? Make
VXUHWKHIURPDGGUHVVHVIRR
WHUV and hyperlinks in automated
emails
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UQRQ
11
WULJJHUHGHPDLOV,IWKHUH·VDWLPH
RXGRQ·WZDQWWRULVNFRQIXVLQJRXU customers,
surely the holiday season is it!
Learn how to set up Automated Messages and
Autoresponders with GetResponse!
5HYLHZWKHERGRIRXU
HPDLOV
Having analyzed automated messages, take a look at
promotional emails that persuade subscribers to make a
holiday purchase. Compare planned emails to those you
and your competitors have sent in the past to see if you
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DLO7KLV is especially true in email marketing. Part of
preparing a successful strategy and carrying out an
effective campaign is preparing a contingency plan. If
your
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season.
12
Christmas
Arrives Early!
1. October
The law of supply and demand
FOHDUOVWDWHVZKHUHWKHUH·V demand, there will
be a supply. For holiday shopping, this means many
businesses start promoting seasonal
RIIHUVHDUODVKHDGVWDUWHUVEHJLQ to search
shopping aisles. To avoid
LQVWRUHWUDIÀFMDPVRUSUREOHPV with gift
deliveries, many consumers begin their Christmas
shopping in late October before the shopping madness of
late November begins.
:KLOHZDUPLQJXSDQGUHHQJDJLQJ your customers in
October, add a
OLWWOHKROLGDPRRGWRRXURIIHUV,W·VQRWXQ
FRPPRQWR notice companies
selling Christmas décor and
providing gift ideas in July. Although
they call it Christmas in July, true
holiday shopping begins in
November.
1RYHPEHU
Once Halloween is over, most
businesses start to promote
&KULVWPDVFDWDORJXHV,
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8. Test
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emails. In particular, keep in mind that many emails will be read on mobile devices rather than desktop com
$WWKLVSRLQWRX·YHDQDO]HGWKHHOHPHQWVRIRXUHPDLOPDUNHWLQJFDPSDLJQVLGHQ
KROLGDVWRIRFXVRQVHWREMHFWLYHVDQGFKRVHQDSSURSULDWHVWUDWHJLHVWRPHHW
FRQÀGHQWWKDWRXUFRPPXQLFDWLRQSODQZLOOGHOLYHUWKHH[SHFWHGUHVXOWVLW·V
holiday promotional campaigns.
Exactly when should you roll out your Christmas campaigns? .HHSUHDGLQJ
13
Regardless of your promotional angle, make sure your
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HLYHDQ increased quantity of promotional emails.
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WPDMRU
KROLGDVPRVWPDUNHWHUVIRFXVRQ,W·VZLGHO
UHJDUGHG as the beginning of the holiday shopping
season, so take the opportunity to build expectation and
desire in your customers. If you decide to participate in
these events, keep your communication consistent, focus
on providing
YDOXHWRFXVWRPHUVDQGUHLQIRUFHWKHEHQHÀ
WV
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After Thanksgiving weekend comes Cyber
Monday. The term originated in 2005 to
persuade customers to shop online. If you
DUHQ·WVHQGLQJSURPRWLRQDOHPDLO
VRQWKLVGD your competitors probably are.
Prepare an offer focused on this day of the
year, so competitors
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Once Cyber Monday is over, the countdown
to Christmas begins — the most important
part of the holiday season and the time for
your offer to really shine. In your Christmas
SURPRWLRQFRQVLGHULQFOXGLQJDRQH
GD offer, a series of
HPDLOVZLWKGLIIHUHQW
GLVFRXQWV, VZHHSVWDNHV, or
PHVVDJHV
IRFXVLQJRQVKLSSLQJGHDGOLQ
HVDQG WLPHUXQQLQJRXW. Think
through how each idea goes with your
strategy and choose
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-
XVWEHFDXVH&KULVWPDVLVRYHUWKDW
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shopping spirit is
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W·VQRW uncommon to see people looking for
presents
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ZLWK
Christmas goodies. So sell your inventory and
clear those shelves while
FRQVXPHUVDUH
VWLOOLQDVSHQGLQJPRRG.
Inspiration for
Your Christmas
Campaigns
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UV related to our interests? Make sure your
content, offers, bundles and
special deals are
15
WDLORUHGSHUIHFWOIRURXUVXEVFULE
HUV·QHHGV
Just send a newsletter or autoresponder
sequence that will return information about
what your subscribers are looking for as a gift
this year.
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ULHQGV
7KH'DVRI
&KULVWPDV
Adapt the old English Christmas carol “The
Twelve Days of Christmas” for a holiday
campaign that delivers a series of gifts of
increasing value or a series of offers that build
FXPXODWLYHO³MXVWOLNHWKHVRQJ
Thanks to GetResponse Autoresponders 2.0
you can easily set up such a campaign by
creating each message
LQDGYDQFHDQGVFKHGXOLQJLWIRUDXW
RPDWLFRQGD delivery.
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Let your subscribers help you decide which
products would be most popular for Black
Friday and Cyber Monday special deals.
6HWXSDWKUHHGDDXWRUHVSRQGHUFF
OHZLWKFDWHJRULHVRU product offers that
your subscribers can vote for. Analyze click
rates and prepare perfectly tailored special
deals that
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16
+ROLGD
FKDULWHIIRUWV
There are places all around the world where
holiday gifts are scarce. Show your human
face and offer to share part of the income with
charitable organizations to make an
XQIRUJHWWDEOHLPSUHVVLRQ in
poor parts of the world. Inform subscribers
about this in a separate newsletter or in a
banner inside your holiday promotion emails.
3RVW
&KULVWPDV'HDOV
Offer your subscribers related products,
upgrades, additional
GHDOVRUDGGRQVIRUWKHSURGXFWV
they bought during holiday campaigns.
*LIWFDUGVDUHSRSXODU
QRZDGDV, so make sure recipients know
how to use them.
,QRXUSRVWKROLGDHPDLOXVHD CTA,
banner or image to deliver the details to your
subscribers. You never know — a subscriber
may have received a gift card that can be
redeemed for your products or services.
This way you can sell out your remaining
holiday bundles and make customers happy
with low prices and information about how to
claim what they are eligible for.
6XPPDU
Whether you offer groceries, electronics, or
interactive services, make the most out of your
KROLGDFDPSDLJQVWKLVHDU+HUH·VRX
UPDLQ recommendation for all of you
marketers out WKHUHDVNDQGJLYH
Play with your offers and holiday bundles, and
let the customer decide what they would like to
get as a “2013 Special”.
$ORQJZLWKWKHDERYHLQVSLUDWLRQKH
UH·VRXU
ZLVKIRURXPDWKLVHDU·VKROLGDFDPS
DLJQ be fun and rewarding.
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DKDV
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Look Book
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Christmas newsletters?
Christmas is the time of the year when
FXVWRPHUVH[SHULHQFHDQHPDLOÁRRG
%HORZDUHH[DPSOHVRIVWDQGRXW
newsletters that raise the bar for holiday email
offers.
17
Picture 1 – Sky’s HD Christmas newsletter
18
19
Picture 6 – Lillian Vernon’s Christmas Newsletter
Picture 7 – Barnes & Noble’s Christmas deals
Picture 8 – JCP Christmas wishes
20
Picture 10 – NBC family Christmas wishes
Picture 9 – Backcountry’s Christmas deals
21
ping campaigns.0DF2VVRZVNL
Director of Education
*RZLWKFODVVLFVQRZÁDNHVGHOLYHURIIHUVLQ
KLJKGHÀQLWLRQOLNH6NFRXQWGRZQWKHGHDOVGetResponse Email Marketing like
Starbucks, turn off the lights like Target www.getresponse.com
Mack Gorski
You name it.Education Expert
GetResponse Email Marketing
Be creative this year. Make sure your newslet
ters stand out. Deliver deals and wishes that www.getresponse.com
are perfectly tailored to subscriber expecta
in their Black Friday newsletter, speak to the
ZKROHQDWLRQOLNH-
&3VKRZDSDUW6DQWDOLNH Back Country,
or send holiday wishes from your entire team
like NBC.
HPDLO
PDFLHMRVVRZVNL#JHWUHVSRQVHFRP
Conclusion
In this Christmas Guide we aimed at introducing
VRPHLQVSLUDWLRQIRUWKLVHDU·V&KULVWPDVVKRS
Authors
22
tions. We wish you great return on investment,
increased sales and Merry Christmas!
HPDLO
PDFLHMJRUVNL#JHWUHVSRQVHFRP
0LFKDHO/HV]F]QVNL
Education Expert
GetResponse Email Marketing
www.getresponse.com
HPDLO
PLFKDHOOHV]F]QVNL#JHWUHVSRQVHFRP

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Christmas email marketing recipes - Ebook marketing online free

  • 1. 1
  • 2. 2 How to make the most of your Christmas newsletters? Christmas season is a time of the year when companies scale up the volume of their newsletters and maximize sales. Only in 2012, online retailers increased number of sent emails by 19% in comparison to 2011. In practice, this means that each company sent an average of 210 promotional emails during the holiday season! Making your newsletters stand out in the holiday inbox clutter might be quite a challenge, especially knowing that your competitors are probably already thinking about their special offers for Cyber Monday, Thanksgiving or Free Shipping Day. In this Christmas guide we uncover the most effective strategies that you can put to use in RXUHPDLOSURJUDP+RZWRLQFUHDVHHPDLOYROXPHZLWKRXWORVLQJVXEVFUL EHUV":KDW·VWKH best inspiration for Christmas newsletters design? Should you stop your promotional emails on December 25th, or continue into January? GetResponse 2013 Christmas Guide will provide you with practical answers to all these questions.
  • 3. 3 Christmas Email Marketing Recipes 2013 :KDW·VWKHPRVWLPSRUWDQWIDFWRULQDQHIIHFWLYH&KULVWPDVFDPSDLJQVR WKHUWKDQDFRPSHOOLQJ RIIHUWKDW·VRIYDOXHWRRXUFXVWRPHUV" It is timing. ,IRXJHWWKHWLPLQJULJKWRXUKROLGDVHDVRQVDOHVFDQHDVLORXWSHUIRUPZK DWRX·YHDOUHDG earned in the year. %XWLIRXPLVFDOFXODWHRXUFRPSHWLWRUVZRQ·WKHVLWDWHWRFODLPRXUFXV WRPHUVDQGWKHLUORQJ accumulated holiday savings. Businesses spend months preparing for this special time of the year, to be ready to act when the time is right. All departments work together to grab as much of the Christmas revenue pie as possible. ,VLWZRUWKDOOWKHKDVVOH"*LYHQWKHFXUUHQWVSHQGLQJIRUHFDVWVDQGHYHUL QFUHDVLQJGULYHWR FRQVXPHPRUHLW·VVDIHWRVDWKHJDPHLVZRUWKLW +RZWRJHWWKHWLPLQJULJKW"/HW·VORRNDWWKHHOHPHQWVWRDGMXVWGXULQJS UHKROLGDSUHSDUDWLRQ
  • 4. 4 Pre-Holiday Preparation Time 1. Objectives and strategies Before you prepare and roll out your Christmas campaign, start by planning what you want to achieve and how to DFKLHYHLW)LUVWÀJXUHRXWZKHUHRXDUHQRZZ KHUHRX ZDQWWREHKRZWRJHWWKHUHDQGZKHQRX·OON QRZRX·YH reached your goals. <RXUREMHFWLYHVIRUWKH&KULVWPDVFDPSDLJQ FRXOGEH ‡ ,QFUHDVHRXUUHDFKE ‡ ,QFUHDVHVDOHVE ‡ $WWUDFWPRUH)DFHERRNIDQV ‡ ,QFUHDVH&KULVWPDVUHYHQXHVRYHUODVWHDU 1H[WFKRRVHWKHEHVWVWUDWHJWRPHHWRXUJR DOV ‡ &RQGXFWDQDXGLWRISDVWDQGFXUUHQWHPDLO PDUNHWLQJSUDFWLFHV ‡ $QDO]HVWUHQJWKVDQGZHDNQHVVHV ‡ ([SORUHRSSRUWXQLWLHVDQGWKUHDWV ‡ ([DPLQHFRPSHWLWRUDFWLYL WLHV ‡ 6SHFLIRXUWDUJHWDXGLHQFH ‡ 3ODQWSHVDQGWLPLQJRIPHVV DJHVIROORZ XSVDXWRUHVSRQGHUVWUD QVDFWLRQDOHPDLOV QRWLILFDWLRQVQHZVOHW WHUV ‡ 'HILQHEXGJHWDQGWLPHRIGHO LYHU 2. Key dates Identify relevant holidays to focus on and create a timetable of activities. Although this handbook focuses mainly on the Christmas holiday season of November and December, you should analyze RXUZHEVLWHWUDIÀFWRÀQGR WKHU seasonal peaks. There may be special holidays that are relevant WRRXULQGXVWUWKDWRXKD YHQ·W HWLGHQWLÀHGDQGFRYHUHGL QRXU marketing campaign. These could include *URXQGKRJ
  • 5. 5 Day, 9DOHQWLQH·V'D or even 7DON/LNHD3LUDWH'D It GRHVQ·WPDWWHUZKHWKHULW·VDQRIÀFLDO holiday. As long as it generates WUDIÀFDQGDWWUDFWVVDOHVLQFOXGHLW in your marketing campaign plan.
  • 8. 8 ,QWHUQDODQGH[WHUQDODXGLW Another important element in preparing Christmas holiday campaigns is to examine your current and past email marketing practices. Take a look at old reports to identify the strong and weak elements of previous campaigns. Think WKURXJKWKHREMHFWLYHVRXKDGLQPLQGDQGLGHQWLIJDSVEHWZHHQWKHLQWHQ GHGDQGWKHGHOLYHUHG results. 0DNHQRWHRIJRRGDFWLRQVDQGWDFWLFV, as well as those that need improvement. 7DNHDORRNDWWKHDFWLYLWLHVRIRXUFRPSHWLWRUVWRR<RXUREMHFWLYHVDUH Q·WUHDOLVWLFXQOHVVRX DFFRXQWIRUZKDW·VKDSSHQLQJLQRXULQGXVWUDQGWDNHVWHSVWRPDNHWKHPR VWRXWRIRXU situation. Take note of what the key players in your market did in the past and assess the viability of those strategies in current market conditions. Create EHQFKPDUNVIRUEHVWSUDFWLFHVVXFKDVRSWLPDOGHSORPHQWWLPHVFRPSHO OLQJVXEMHFW lines that increase open rates, and effective content that leads to amazing conversions. Make a list so you can keep them in mind when forming and assessing your holiday campaigns strategy. /LVWVKDSHXS Ideally, you should be carrying out list hygiene PDQDJHPHQWRQDUHJXODUEDVLV,IRX·YHQHJOHF WHGWKLV the SUHKROLGDVHDVRQ is a great time to get back on track. The processes below will help you maximize the performance and effectiveness of your holiday campaigns. ,W·VLPSRUWDQWWRUHHQJDJHLQDFWLYHVXEVFU LEHUVDQG remove those that no longer support your business. The holiday season is a time to distribute promotional offers more frequently, so you need to cull the bad apples that DUHOLNHOWRPDUNRXUHPDL OVDVVSDPRUFDXVHKDUG ERXQFHV2QWKHEULJKWVLGH RX·OOZDUPXSRXUDXGLHQFH and build desire and expectation among those who are likely to order from you before Christmas. 7RUHHQJDJHRXUVXEVFULEHU VFRQVLGHUVHQGLQJDVHULHV RIZLQEDFNHPDLOVZLWKSURYR FDWLYHVXEMHFWOLQHV´,V this the end?” or ´:H·OOPLVVRXµGLVFRXQW
  • 9. 9 codes, or surveys asking your customers whether they are still interested in your offer or their preferences have changed. If you provide value and your offer is VWLOOUHOHYDQWRXUUHHQJDJHPHQW campaign should increase your reach during this important season. Everyone hates to see customers unsubscribe. But in reality, the quality of the database is far more LPSRUWDQWWKDQLWVVL]H7UWRUH engage them for a few weeks. If you get no response, consider moving WKHPWRDVHJPHQWWKDW·VQRWDWWKH center of your holiday campaigns. <RXFDQVWLOOVHQGWKHPQRQSHUVRQDOL]HGSU RPRWLRQDO HPDLOVEXWWKDWVKRXOGQ·WEHRXUELJJHVWFR QFHUQGXULQJ the season, especially since it may affect the deliverability of crucial emailings. Through these processes, you focus only on customers that may respond to your messages and generate sales. 7KHEHWWHURXXQGHUVWDQGDQGVDWLVI their needs, WKHJUHDWHUWKHHIIHFWLYHQHVVRI RXUHPDLOFDPSDLJQV. As a side note, list hygiene management should also improve your email deliverability. 8SGDWHWKHFXVWRPHUSURÀOHVVRRXFDQWDLO RURXURIIHUV WRVSHFLÀFFXVWRPHUQHHGV,IRX·YHFROOHFWH GVXUYH data and monitored subscriber behavior from clicks and opens, this is the time to update your segmentation strategy based on these insights. )RFXVRXUIXWXUH HPDLOLQJVRQRIIHUVRXUFXVWRPHUVDU H interested in. Recommend complementing products or services based on the past behavior and reviews of FXVWRPHUVZLWKVLPLODUSU RÀOHV &RQVLGHUDVNLQJRXUFXVWR PHUVWRXSGDWHWKHLUSURÀO H and preferences before you launch your new campaigns. This reassures your customers that you care about them, account for their individual needs, and only target them with relevant offers that provide value. This has a positive effect on campaign success and reduces complaints and unsubscribe caused by irrelevant offers that can irritate them. ,QDGGLWLRQWRPDQDJLQJRXU H[LVWLQJGDWDEDVHLW·VDOZ DV important to increase your reach and attract new potential customers. So analyze your existing customer acquisition FKDQQHOVVLJQXSIRUPVDQGO DQGLQJSDJHVWKHQRSWLPL]H them for seasonal campaigns. 5HIUHVKWKHFDOOV WRDFWLRQ&7$RUSODFHV LJQXSIRUPVLQD OLJKWER[. The additional subscribers you capture before the
  • 10. 10 holidays may make the extra investment worthwhile! Since the world is going mobile, make sure your existing acquisition channels account for this phenomenon. Customers now search and shop while on the go. They access your website and HPDLOVRQVPDOOWRXFKVFUHHQV QDYLJDWLQJZLWKRIWHQFOXPVÀQJHUV Use this to your advantage so you can communicate with your audience effectively. Surely you GRQ·WZDQWWRLUULWDWHWKHPDQGORVH their interest and potential sales opportunity. To learn how to design emails for mobile devices, download our free Responsive Email Guide. ,IRX·UHPRUHDJJUHVVLYHRXFDQ acquire new subscribers using methods such as GLVFRXQW codes, YRXFKHUV, or WKURXJK FRQWHVWVRUJDQL]HGLQVRFLDO PHGLDFKDQQHOV. And reach out to your existing customers to offer something of value for referring their friends. Subscribers tend to be most DFWLYHGXULQJWKHÀUVWZHHNVDIWHU VLJQXSVRWKLVKROLGDVHDVRQRXU sales may skyrocket! Finally, consider partnering with other organizations to increase the reach of your campaigns. Search for brands that offer products or services that you believe complement yours and would be a JRRGÀWIRURXUFXVWRPHUV7KHQ ask them to promote your brand to their audience. Done right, you should quickly see new customers searching your site and signing up to your newsletter. To learn more, download our free JXLGH21 Ways To Build Your List. 5HYLHZ WUDQVDFWLR QDO DQGDXWRPDW HG PHVVDJHV Take a look at standardized emails, VXFKDVVXEVFULSWLRQFRQÀU PDWLRQV product purchase summaries, or cart abandonment alerts. See if they could use a fresh design, fresh copy and whether they display well on mobile devices. Are they in line with your other communications? Do they reinforce your value to customers? Make VXUHWKHIURPDGGUHVVHVIRR WHUV and hyperlinks in automated emails DUHXSWRGDWHDQGPDWFKRX UQRQ
  • 11. 11 WULJJHUHGHPDLOV,IWKHUH·VDWLPH RXGRQ·WZDQWWRULVNFRQIXVLQJRXU customers, surely the holiday season is it! Learn how to set up Automated Messages and Autoresponders with GetResponse! 5HYLHZWKHERGRIRXU HPDLOV Having analyzed automated messages, take a look at promotional emails that persuade subscribers to make a holiday purchase. Compare planned emails to those you and your competitors have sent in the past to see if you FDQJHQHUDWHPRUHVDOHVELPSURYLQJWKHVHH OHPHQWV ‡ )URPDQG5HSO7R$GGUHVV ‡ 3UHKHDGHU ‡ &RSDQG)RQWV ‡ &7$V%XWWRQDQG7H[W ‡ ,PDJHV ‡ $OW7H[W ‡ )RRWHU ‡ 5HVSRQVLYH(PDLO'HVLJQ ‡ 8QVXEVFULEH/LQNDQG3DJH ‡ /DQGLQJ3DJHV 3ODQDEDFNXSVWUDWHJ 7KHUH·VDVDLQJLIRXIDLOWRSODQRXSODQWRI DLO7KLV is especially true in email marketing. Part of preparing a successful strategy and carrying out an effective campaign is preparing a contingency plan. If your LQGXVWUFKDQJHVUDGLFDOO RYHUQLJKWRUDPDMRUSURGXF W become obsolete, be ready to UROORXW3ODQ% and JHQHUDWHVDOHVWRFRYHUWK HFRVWVRIWKHSUHKROLGD season.
  • 12. 12 Christmas Arrives Early! 1. October The law of supply and demand FOHDUOVWDWHVZKHUHWKHUH·V demand, there will be a supply. For holiday shopping, this means many businesses start promoting seasonal RIIHUVHDUODVKHDGVWDUWHUVEHJLQ to search shopping aisles. To avoid LQVWRUHWUDIÀFMDPVRUSUREOHPV with gift deliveries, many consumers begin their Christmas shopping in late October before the shopping madness of late November begins. :KLOHZDUPLQJXSDQGUHHQJDJLQJ your customers in October, add a OLWWOHKROLGDPRRGWRRXURIIHUV,W·VQRWXQ FRPPRQWR notice companies selling Christmas décor and providing gift ideas in July. Although they call it Christmas in July, true holiday shopping begins in November. 1RYHPEHU Once Halloween is over, most businesses start to promote &KULVWPDVFDWDORJXHV, JLIWLGHDV, EHVWVHOOLQJSURGXFWV , KROLGDRXWÀWV, IUHH shipping, JLIWFDUGV, KROLGDDSSV, and VXSSRUW IRUDIDYRULWHFKDULW. 8. Test %HIRUHUROOLQJRXWPDMRUFDPSDLJQVRUDGMXVWLQJH[LVWLQJDXWRPDWHGPHVVDJHVDO 0DNHVXUHWKHUH·VQRJDSEHWZHHQRXULQWHQWLRQVDQGKRZRXUWDUJHWDXGLHQFHZL emails. In particular, keep in mind that many emails will be read on mobile devices rather than desktop com $WWKLVSRLQWRX·YHDQDO]HGWKHHOHPHQWVRIRXUHPDLOPDUNHWLQJFDPSDLJQVLGHQ KROLGDVWRIRFXVRQVHWREMHFWLYHVDQGFKRVHQDSSURSULDWHVWUDWHJLHVWRPHHW FRQÀGHQWWKDWRXUFRPPXQLFDWLRQSODQZLOOGHOLYHUWKHH[SHFWHGUHVXOWVLW·V holiday promotional campaigns. Exactly when should you roll out your Christmas campaigns? .HHSUHDGLQJ
  • 13. 13 Regardless of your promotional angle, make sure your FXVWRPHUVDUHZDUPHGXSDQGSUHSDUHGWRUHF HLYHDQ increased quantity of promotional emails. 7KDQNVJLYLQJ'DDQG%ODFN)ULGDDUHWKHÀUV WPDMRU KROLGDVPRVWPDUNHWHUVIRFXVRQ,W·VZLGHO UHJDUGHG as the beginning of the holiday shopping season, so take the opportunity to build expectation and desire in your customers. If you decide to participate in these events, keep your communication consistent, focus on providing YDOXHWRFXVWRPHUVDQGUHLQIRUFHWKHEHQHÀ WV
  • 14. 'HFHPEHU After Thanksgiving weekend comes Cyber Monday. The term originated in 2005 to persuade customers to shop online. If you DUHQ·WVHQGLQJSURPRWLRQDOHPDLO VRQWKLVGD your competitors probably are. Prepare an offer focused on this day of the year, so competitors GRQ·WJHWDKHDGRIRX Once Cyber Monday is over, the countdown to Christmas begins — the most important part of the holiday season and the time for your offer to really shine. In your Christmas SURPRWLRQFRQVLGHULQFOXGLQJDRQH GD offer, a series of HPDLOVZLWKGLIIHUHQW GLVFRXQWV, VZHHSVWDNHV, or PHVVDJHV IRFXVLQJRQVKLSSLQJGHDGOLQ HVDQG WLPHUXQQLQJRXW. Think through how each idea goes with your strategy and choose DSSURSULDWHOWRPHHWRXUREMHF WLYHV -DQXDU - XVWEHFDXVH&KULVWPDVLVRYHUWKDW GRHVQ·W necessarily mean the holiday shopping spirit is RYHU*LIWJLYLQJWLPHPDEHRYHUEXWL W·VQRW uncommon to see people looking for presents IRUWKHPVHOYHVGHVSLWHEHLQJÀOOHG ZLWK Christmas goodies. So sell your inventory and clear those shelves while FRQVXPHUVDUH VWLOOLQDVSHQGLQJPRRG. Inspiration for Your Christmas Campaigns 1RZWKDWRX·YHFRPSOHWHGRXUFKHFN OLVWDQG WLPHOLQHIRUWKLVHDU·VKROLGDFDPS DLJQVKHUH DUHRXUWRSLQVSLUDWLRQDOLGHDVIRU SURPRWLRQDO FRQWHQW7KLVHDUZH·UHGHOLYHULQJP RUHWKDQ MXVWWKHVWDQGDUGLGHDVVRSDDWW HQWLRQDQG PDNHWKLVHDU·VKROLGDFDPSDLJQVVS HFLDO $VNDERXW SUHIHUHQFHV 'RQ·WZHDVFXVWRPHUVZDQWWRJHWRIIH UV related to our interests? Make sure your content, offers, bundles and special deals are
  • 15. 15 WDLORUHGSHUIHFWOIRURXUVXEVFULE HUV·QHHGV Just send a newsletter or autoresponder sequence that will return information about what your subscribers are looking for as a gift this year. 5HPHPEHUDXWRUHVSRQGHUVDQG FOLFNWKUXGDWDDUHRXUEHVWI ULHQGV 7KH'DVRI &KULVWPDV Adapt the old English Christmas carol “The Twelve Days of Christmas” for a holiday campaign that delivers a series of gifts of increasing value or a series of offers that build FXPXODWLYHO³MXVWOLNHWKHVRQJ Thanks to GetResponse Autoresponders 2.0 you can easily set up such a campaign by creating each message LQDGYDQFHDQGVFKHGXOLQJLWIRUDXW RPDWLFRQGD delivery. +HUH·VZKDWWKHFRQWHQWPLJKWEH ‡ 3URPRDOHUWVIRUUHODWHGSURGXFWV DQGGHOLYHU XSGDWHV ‡ 2IIHUVUHODWHGWRFXVWRPHUZLVKOLV W ‡ &XLVLQHLQVSLUDWLRQV ‡ &RQWHVWVVXFKDV7KH+XQWIRUDQ([WU D*LIW %ODFNRXWFEHUKX QW Let your subscribers help you decide which products would be most popular for Black Friday and Cyber Monday special deals. 6HWXSDWKUHHGDDXWRUHVSRQGHUFF OHZLWKFDWHJRULHVRU product offers that your subscribers can vote for. Analyze click rates and prepare perfectly tailored special deals that ZLOOEHVROGRXWLQVHFRQGV
  • 16. 16 +ROLGD FKDULWHIIRUWV There are places all around the world where holiday gifts are scarce. Show your human face and offer to share part of the income with charitable organizations to make an XQIRUJHWWDEOHLPSUHVVLRQ in poor parts of the world. Inform subscribers about this in a separate newsletter or in a banner inside your holiday promotion emails. 3RVW &KULVWPDV'HDOV Offer your subscribers related products, upgrades, additional GHDOVRUDGGRQVIRUWKHSURGXFWV they bought during holiday campaigns. *LIWFDUGVDUHSRSXODU QRZDGDV, so make sure recipients know how to use them. ,QRXUSRVWKROLGDHPDLOXVHD CTA, banner or image to deliver the details to your subscribers. You never know — a subscriber may have received a gift card that can be redeemed for your products or services. This way you can sell out your remaining holiday bundles and make customers happy with low prices and information about how to claim what they are eligible for. 6XPPDU Whether you offer groceries, electronics, or interactive services, make the most out of your KROLGDFDPSDLJQVWKLVHDU+HUH·VRX UPDLQ recommendation for all of you marketers out WKHUHDVNDQGJLYH Play with your offers and holiday bundles, and let the customer decide what they would like to get as a “2013 Special”. $ORQJZLWKWKHDERYHLQVSLUDWLRQKH UH·VRXU ZLVKIRURXPDWKLVHDU·VKROLGDFDPS DLJQ be fun and rewarding. «2KHVDQGGRQ·WIRUJHWDERXW PRELOHRSWLPL]DWLRQ(YHQ6DQW DKDV DVPDUWSKRQHQRZGRHVQ·WKH" Look Book 6QRZÁDNHVUHGEDFNJURXQGVUHGEXW WRQV RU6DQWD&ODXV³ZKDW·VRXUUHFLSHIRU Christmas newsletters? Christmas is the time of the year when FXVWRPHUVH[SHULHQFHDQHPDLOÁRRG %HORZDUHH[DPSOHVRIVWDQGRXW newsletters that raise the bar for holiday email offers.
  • 17. 17 Picture 1 – Sky’s HD Christmas newsletter
  • 18. 18
  • 19. 19 Picture 6 – Lillian Vernon’s Christmas Newsletter Picture 7 – Barnes & Noble’s Christmas deals Picture 8 – JCP Christmas wishes
  • 20. 20 Picture 10 – NBC family Christmas wishes Picture 9 – Backcountry’s Christmas deals
  • 21. 21 ping campaigns.0DF2VVRZVNL Director of Education *RZLWKFODVVLFVQRZÁDNHVGHOLYHURIIHUVLQ KLJKGHÀQLWLRQOLNH6NFRXQWGRZQWKHGHDOVGetResponse Email Marketing like Starbucks, turn off the lights like Target www.getresponse.com Mack Gorski You name it.Education Expert GetResponse Email Marketing Be creative this year. Make sure your newslet ters stand out. Deliver deals and wishes that www.getresponse.com are perfectly tailored to subscriber expecta in their Black Friday newsletter, speak to the ZKROHQDWLRQOLNH- &3VKRZDSDUW6DQWDOLNH Back Country, or send holiday wishes from your entire team like NBC. HPDLO PDFLHMRVVRZVNL#JHWUHVSRQVHFRP Conclusion In this Christmas Guide we aimed at introducing VRPHLQVSLUDWLRQIRUWKLVHDU·V&KULVWPDVVKRS Authors
  • 22. 22 tions. We wish you great return on investment, increased sales and Merry Christmas! HPDLO PDFLHMJRUVNL#JHWUHVSRQVHFRP 0LFKDHO/HV]F]QVNL Education Expert GetResponse Email Marketing www.getresponse.com HPDLO PLFKDHOOHV]F]QVNL#JHWUHVSRQVHFRP