My keynote from the DEX 2019 Conference in Sydney on September 19, 2019. I argued that the traditional ways of thinking about ROI are flawed and miss the real value of Office 365. I offered several ways for re-thinking the real value. Enjoy.
10. David
Coleman
2010
Reduced Employee Turnover
Financial Services Firm (16,353)
Voluntary turnover @ 13.1%
Profit per employee $36,514
Collaboration = 23% lower turnover
Reduced profit loss = $18 million
System cost = $5 million
ROI is 3.6x
41. Part 1.
The usual story hasnāt changed over the past 10-20 years.
The core assumption about time saved is flawed.
The production line mindset doesnāt work for Office 365.
Time saved and travel reductions are about current ways of working.
More of X doesnāt mean better because of X (the quantity fallacy).
Donāt demand for Office 365 what you donāt demand elsewhere.
46. The technology of Office 365 is Irrelevant
Irrelevant
ā¢ Itās not the technology that makes the difference; itās
how you use it.
ā¢ The technology most easily reinforces current
patterns, not transformation.
47. The technology of Office 365 is Indispensable
Indispensable
ā¢ Technology creates new opportunities for change.
ā¢ Without the enablement of technology, you canāt
make the change.
50. Office 365
(Yammer)
Less Email,
More Open
Interaction
Direct
Practices and
Processes
Discussions
across
departments
Indirect
Organisation
Structure
Less āthemā
More āusā
Indirect
Corporate
Culture
Where we
hire talent,
how we staff
projects
Indirect
Business
Model
52. Alzheimerās Research.
Hundreds of billion of dollars in research.
Following the existing research assumptions.
47 million people today ļ 141 million by 2050.
āNo closer today than 20 years ago.ā
Office 365
Day-to-DayROI ļ Minutes saved, Reduced travel
Practices and
Processes
55. Where did my day go?
Attempt to capture your āminutes savedā at
the end of the day
Practices and
Processes
Office 365
56. 15% strategic allocation
Given that:
[1] using Office 365 will save 1 hour/day
Therefore:
[2] whatās the best place to invest 1 hour?
Corporate
Culture
PrincipleROI ļ It Depends {1 hour}
65. New World of Work
Fluidity in job design (task auctions)
Fractionalisation of work
Greater change/unpredictability
Location agnostic
Cross-functional collaboration
Virtual teams
Constant learning
68. New World of Work
Fluidity in job design
Fractionalisation of work
Greater change
Location agnostic
Cross-functional collaboration
Virtual teams
Constant learning
Office 365/Microsoft 365
ā¦
Microsoft Teams
Yammer
Teams, OneDrive, Intune
Teams, SharePoint
Teams, Teams Meetings
Yammer
69. New World of Work
Fluidity in job design
Fractionalisation of work
Greater change
Location agnostic
Cross-functional collaboration
Virtual teams
Constant learning
Office 365/Microsoft 365
ā¦
Microsoft Teams
Yammer
Teams, OneDrive, Intune
Teams, SharePoint
Teams, Teams Meetings
Yammer
Security (MCAS, MDATP)
70. Office 365 for People
Master new relevant skills
Connect with others pushing the boundaries
Create career leverage
71. Part 2.
Calculate your baseline cost comparison for Office 365.
Hold two contradictory ideas as true simultaneously.
Start from business value and work backwards.
Strategically allocate āminutes saved.ā
Confer super-powerswith Office 365.
Help people embrace the new world of work with Office 365.